3 Customer Service jobs in Cabanatuan

Job Descriptions

• Accurately and efficiently encode customer orders into the company's system.
• Manage the end-to-end process of order fulfillment from initial encoding to delivery coordination.
• Develop a comprehensive understanding of the company's product offering and be able to provide detailed information to customers.
• Provide basic support to customers, addressing common issues or concerns promptly and professionally.
• Collaborate with other department to resolve more complex issues when necessary.
• Maintain accurate records of customer interactions, order details, and issue resolutions in the company's database.
• Communicate effectively with B2B clients, ensuring clear and concise communication in order related discussions.
• Collaborate with the sales and logistic teams to streamline communication channels.
• Work closely with internal teams, including sales, logistic and products management to ensure seamless customer interactions.

Qualifications

• Any Course, College Graduate.
• Preferably with experience in a customer service or order processing role, preferably within the B2B food industry.
• Strong attention to detail and accuracy in order encoding.
• Excellent communication skills, both verbal and written.
• Proficient in using communication tools, such as phones, email and other relevant software.

Job Type: Full-time

Pay: From Php18,500.00 per month

Work Location: In person

Overall Function:

The Customer Care Supervisor plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients.

Responsibilities:

1. Order Processing:

• Efficiently process incoming customer orders via phone, email or online platforms.
• Verify order accuracy, product availability, pricing information and MOQ requirements.
• Coordinate with concerned departments to ensure timely order fulfillment.

2. Customer Inquiries:

• Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints.
• Provide detailed product information, pricing and minimum order quantities.
• Address and resolve customer concerns or issues in a timely and satisfactory manner.

3. Communication and Coordination:

• Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery.
• Communicate order updates, delays, or changes to customers in a proactive and transparent manner.
• Work closely with account managers to understand specific customer requirements and preferences.

4. Documentation and Record-Keeping:

• Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback.
• Generate and review reports related to order status, customer feedback, and key performance indicators.

5. Customer Relationship Management:

• Build and maintain positive relationships with key B2B clients.
• Proactively engage with customers to gather feedback and identify areas for improvement.
• Identify opportunities for upselling or cross-selling based on customer needs.

6. Problem Resolution:

• Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly.
• Escalate complex issues to the appropriate department or management when necessary.

7. Product Knowledge:

• Stay informed about product offerings, features, and industry trends. Provide reports frequently to management.
• Provide product recommendations and solutions based on customer needs.

8. Customer Service Policies:

• Prepares outline how to create successful policies in different clients

Qualifications:

• Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field.
• Experience: Previous experience in customer service, order processing, or a related field is an asset.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment.
• Problem-Solving: Effective problem solving skills with a customer-centric approach.
• Team Collaboration: Ability to work collaboratively with cross-functional teams.
• Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite.

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• Health insurance
• On-site parking
• Promotion to permanent employee

Work Location: In person