1358 Customer Service Representatives jobs in Tanay

This position is responsible for providing superior customer service to US based employees by quickly and accurately responding to questions via phone calls in the HRDirect Service Center. This includes providing support to employees with benefit, payroll and human capital related questions and inquiries as well as educate employees on the company's self-service tools, resources and information. This position makes uses of policy documents, knowledge bases, manuals and other tools in the day to day resolution of employee calls to HRDirect.

Day to Day Responsibilities:

·    Respond to employee questions and inquiries received via phone calls.

·    Identify and assess employee needs and take the appropriate action to respond.

·    Probe for information to determine the best course of action needed to accurately and effectively. respond to the employee's question.

·    Document contacts and code as appropriate for reporting purposes.

·    Respond to callers in a polite and courteous manner, projecting patience, empathy, and compassion.

·    Provide consultation to employees on where to obtain the information on their own in the future.

·    Provide accurate and complete information during each interaction with employees to reduce volume and enhance the overall employee experience.

·    Work within company guidelines to ensure employee's personal information is protected and secure.

·    Diffuse upset callers through demonstrating compassion, understanding and sound judgment.

·    Solve problems through troubleshooting and critical thinking.

·    Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete special projects and assignments as required.

Ongoing Developmental Responsibilities:

·    Support business need and maintain key knowledge by responding to phone calls.

·    Learn to multitask and navigate multiple resources/systems at one time.

·    Resolve issues through applying an appropriate level of research and troubleshooting.

·    Diffuse challenging calls from further escalation through good listening, compassion, and call control.

·    Attend training to learn new content and refresh on processes as needed.

·    Develop through ongoing coaching from leaders, peers, and the team's subject matter experts (SMEs).

·    Apply constructive feedback for continuous improvement and growth.

·    Recommend process improvements to help drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete projects or special assignments as required.

Required Qualifications:

• Bachelor's Degree in any course.
• Must have at least 2 years of tenure with your most recent BPO employer.
• At least 2 years + of total work experience.
• Ability to do pure 8-hour long of voice calls or queuing experience.

Preferred Qualifications:

• Background with US HR Voice Operations is an advantage but not required

Position Details:

Location: BGC

Work Setup: Hybrid

Salary: Up to ₱32,000

Qualifications:

• At least one (1) year of experience in Telco, Insurance, or Healthcare accounts

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment while maintaining professionalism

• Commitment to delivering excellent customer service

Qualifications:

• Senior High School graduate / Completed 2 years/4 semesters in college (in 1 course and no back subjects) OR College graduate
• WITH or WITHOUT BPO Experience
• Excellent English written and oral communication skills
• Ability to build rapport and overcome objections
• Ability to maintain required sales percentages per week
• Ability to maintain the highest level of confidentiality
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule

MASS HIRNG for CUSTOMER SERVICE REPRESENTATIVES | NON VOICE 80%

We are looking for Customer Service Representatives (Social E-commerce) to work in Bridgetowne, Pasig.

* Open to candidates with at least 3 mos Customer Facing experience (with COE)

* With Diploma in a Bachelor's/Vocational/Associate

* 80/20 Non-Voice/Voice account

Offer: 19-23k Salary Package plus incentives and night differential

Signing Bonus 25k

Start Dates: October 15 and Oct 22

Online/Virtual Process (must have laptop/desktop for the assessments)

Recruitment process:

- Initial Interview

- Data Entry and Typing Test

- Written Language Test

- Final Interview

- Job Offer

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php23,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person

Qualifications:

• Bachelor's degree graduate

• Willing to work on-site (client-facing)

• With excellent communication and customer service skills

• Has confidence and is assertive

• Has 1-3 years of CSR/Front Office/BPO work experience

Duties an Responsibilities:

-Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).

-Maintains excellent professional relationship with the clients, ensuring positive customer service provision.

-Reports to the accounts managers on the progress of clients' payment process for the unit.

-Monitors renewals and handles new and existing accounts (clients assigned with).

-Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Tasked to assists customers with their after sales concerns related to payment and collections
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Graduate of any business-related 4-year course (
  Financial Course is preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.