What Jobs are available for Customer Service Representatives in Tagaytay?

Branch Customer Service Head

Must be willing to be assigned at KAWIT CAVITE

The Branch Customer Service Head is responsible in managing the full branch operations management which includes planning, organizing and implementation of back office duties & responsibilities.

Educational attainment:

Graduate of Management Major in Marketing or any 4 years Business - related course.

Experience(s) required and no. of years used:

• Minimum of 3 years experience.

Other Qualifications (Knowledge, Skills & Competencies needed to do the job):

Knowledge:

• Inventory Management
• Process Documentation
• 5s Compliance
• People Management
• Cash Management
• Customer Service Management

Skills:

• Administrative Work
• Record Keeping
• Critical Thinking
• Strategic and Business Planning

Competencies:

• Result-oriented
• Initiative
• Customer Focus
• Attention to Details
• Computer Literate
• Must have knowledge in computer programs.
• Can operate different kinds of office machines.
• Must have Managerial and Supervisory experience

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

The Branch Customer Service Head is responsible for managing the full branch operations management which includes planning, organizing and implementation of back office duties and responsibilities. Implements initiatives to achieve annual.

Basic Requirements:

- Graduate of Management Major in Marketing or any 4 years Business related course.

- Experience(s) required and years used :

- Minimum of 3 years experience.

Skills:

- Administrative Work

- Record Keeping

- Critical Thinking

- Strategic and Business Planning

Job Type: Full-time

Salary: From Php18,650.00 per month

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Supervising: 3 years (Required)

License/Certification:

• Professional driver's license (Required)

Willingness to travel:

• 100% (Required)

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Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person

Purpose of this Role:

First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.

Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

We're looking for experienced BPO professionals to join our virtual customer service team If you have prior BPO experience, your own work-from-home setup, and the drive to deliver top-quality service, we want you on our team.

• Handle customer inquiries through phone, chat, or email.
• Provide accurate and efficient support for client accounts or services.
• Maintain high-quality communication and professionalism in every interaction.
• Achieve performance metrics including customer satisfaction and response time.
• Collaborate with team leads and trainers to ensure service excellence.

NO BPO EXP REQ

Excellent English communication skills – both written and verbal.

Ability to work from home independently and manage time effectively.

Willing to work on rotational shifts (if required).

Competitive ₱28,000 monthly salary package

Career growth and training opportunities

Supportive virtual team culture

This position is responsible for providing superior customer service to US based employees by quickly and accurately responding to questions via phone calls in the HRDirect Service Center. This includes providing support to employees with benefit, payroll and human capital related questions and inquiries as well as educate employees on the company's self-service tools, resources and information. This position makes uses of policy documents, knowledge bases, manuals and other tools in the day to day resolution of employee calls to HRDirect.

Day to Day Responsibilities:

·    Respond to employee questions and inquiries received via phone calls.

·    Identify and assess employee needs and take the appropriate action to respond.

·    Probe for information to determine the best course of action needed to accurately and effectively. respond to the employee's question.

·    Document contacts and code as appropriate for reporting purposes.

·    Respond to callers in a polite and courteous manner, projecting patience, empathy, and compassion.

·    Provide consultation to employees on where to obtain the information on their own in the future.

·    Provide accurate and complete information during each interaction with employees to reduce volume and enhance the overall employee experience.

·    Work within company guidelines to ensure employee's personal information is protected and secure.

·    Diffuse upset callers through demonstrating compassion, understanding and sound judgment.

·    Solve problems through troubleshooting and critical thinking.

·    Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete special projects and assignments as required.

Ongoing Developmental Responsibilities:

·    Support business need and maintain key knowledge by responding to phone calls.

·    Learn to multitask and navigate multiple resources/systems at one time.

·    Resolve issues through applying an appropriate level of research and troubleshooting.

·    Diffuse challenging calls from further escalation through good listening, compassion, and call control.

·    Attend training to learn new content and refresh on processes as needed.

·    Develop through ongoing coaching from leaders, peers, and the team's subject matter experts (SMEs).

·    Apply constructive feedback for continuous improvement and growth.

·    Recommend process improvements to help drive efficiencies, knowledge, and consistencies in our procedures.

·    Complete projects or special assignments as required.

Required Qualifications:

• Bachelor's Degree in any course.
• Must have at least 2 years of tenure with your most recent BPO employer.
• At least 2 years + of total work experience.
• Ability to do pure 8-hour long of voice calls or queuing experience.

Preferred Qualifications:

• Background with US HR Voice Operations is an advantage but not required

Purpose of this Role:

• First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.
• Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

Job Types: Full-time, Permanent

Application Question(s):

• Availability for employment?
• Expected Salary?
• Age and Civil status?

Education:

• Bachelor's (Required)

Experience:

• CSR: 1 year (Required)
• handled insurance or medical transactions: 1 year (Required)

Work Location: In person

Position Details:

Location: BGC

Work Setup: Hybrid

Salary: Up to ₱32,000

Qualifications:

• At least one (1) year of experience in Telco, Insurance, or Healthcare accounts

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment while maintaining professionalism

• Commitment to delivering excellent customer service

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay