333 Customer Service Representatives jobs in Silang
Customer Service Representative
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Customer Service Representatives will be set up for success to meet the following requirements for this role:
– Proficient in supporting customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.
– Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
– Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
– Navigate knowledge-based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
– Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
– Competency and initiative to meet and exceed the department metrics and individual performance goals.
– Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within DTC industry.
b. Skills/Talents the ideal candidate will posses:
– Analytical, problem solver and critical thinker.
– Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
– Team player that is willing to take initiative to support customers, other agents and supervisors.
– Adaptability to thrive in a fast-paced ever changing work environment.
– Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
– Positive attitude with a desire to learn and share ideas in a collaborative work environment.
– Clear and concise communicator within customer interactions and across different departments.
– Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
– Excellent time management skills.
– Customer-focused with strong interpersonal and tech savvy skills.
c. Qualifications:
– Customer Service Experience: 1 year (Preferred)
– Fluency in English.
– Experience with AI Intercom, Slack or other CRM software is a plus.
– Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
– Excellent written and oral communication skills.
– Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
– Customer-focused and can demonstrate mastery of customer service skills.
– Ability to maneuver between multiple tasks.
Customer Service Representative
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Experienced as CSR in warehouse set up is preferred
Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides
Location of Deployment: Infront of DSV Aguila Kaong RD, Brgy Maguyam Silang Cavite
Job Type: Full-time
Pay: From Php17,000.00 per month
Work Location: In person
CSR - Customer Service Representative
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Experienced as CSR in warehouse set up is preferred
Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides
Location of Deployment: Infront of DSV Aguila Kaong RD, Brgy Maguyam Silang Cavite
Job Type: Full-time
Pay: Php17,000.00 per month
Work Location: In person
Customer Service for Freight Forwarding
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About the role
Become a vital part of our customer service/freight forwarding team at 101 Supply Chain Solutions Inc. in Silang, Cavite. As a Customer Service Representative, you will be responsible for providing excellent support to our clients, ensuring their logistics needs are met efficiently and effectively. This is a full-time position with opportunities for growth and development within our dynamic organization.
What you'll be doing
- Handle inbound customer inquiries and requests via phone, email, and other communication channels
- Process and track shipments, coordinating with internal teams and external partners
- Provide updates and information to customers throughout the shipping process
- Identify and resolve customer issues in a timely and professional manner
- Maintain accurate records and documentation related to customer accounts and transactions
- Assist with the development and implementation of process improvements to enhance the customer experience
- Collaborate closely with the sales, operations, and other departments to ensure seamless service delivery
What we're looking for
- Proven experience in a customer service or freight forwarding role, preferably within the logistics industry
- Minimum 1-2 years of customer service experience is required
- Freight forwarding or logistics industry experience is mandatory
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
- Excellent problem-solving and critical thinking skills to address customer inquiries and concerns
- Proficiency in using logistics management software and relevant computer applications
- Ability to work under pressure and meet tight deadlines
- Attention to detail and a commitment to providing high-quality service
- Flexible and adaptable to changes in the fast-paced logistics environment
What we offer
At 101 Supply Chain Solutions Inc., we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, comprehensive health benefits, and opportunities for professional development and career advancement. Our company culture encourages collaboration, innovation, and a healthy work-life balance.
Apply now and join our dynamic team at 101 Supply Chain Solutions Inc.
Customer Service Representatives
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Purpose of this Role:
First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.
Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.
Customer Service Representatives
Posted today
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Job Description
Purpose of this Role:
- First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.
- Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.
Job Types: Full-time, Permanent
Application Question(s):
- Availability for employment?
- Expected Salary?
- Age and Civil status?
Education:
- Bachelor's (Required)
Experience:
- CSR: 1 year (Required)
- handled insurance or medical transactions: 1 year (Required)
Work Location: In person
Healthcare Customer Service Representatives
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We're Hiring Healthcare Customer Service Representatives
Location: Alabang | Night Shift | Onsite
Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.
Job Profiles & QualificationsProfile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)
Courses accepted:
- Allied Sciences
- Social Sciences
- Social Work
- Human Services
(Excluding Nursing/Doctor of Medicine)
Experience Required (any of the following):
- At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
OR - BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)
Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)
Experience Required (any of the following):
- At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
OR - BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)
- ₱28,000 Basic Pay
- ₱,000 Flex Fund Allowance
Total Package: ,000
- 20% Night Differential
- HMO coverage for employee starting Day 1
- HMO for dependents upon certification
- Life and Accident Insurance
- Annual increase based on performance
- 13th and 14th Month Pay
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Customer Service Representatives- Alabang Site
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About the role
We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team at ARAM ENTERPRISES INC' based in Ayala Alabang, Muntinlupa City, Metro Manila. This is a full-time role where you will be responsible for providing exceptional customer service to our valued clients.
What you'll be doing
- Responding to customer inquiries and resolving issues through various communication channels such as phone, email, and chat
- Providing accurate and timely information to customers while adhering to company policies and procedures
- Identifying customer needs and recommending appropriate products or services
- Maintaining detailed records of customer interactions and updating customer information in the system
- Contributing to the continuous improvement of customer service processes and procedures
- Collaborating with team members to ensure a seamless customer experience
What we're looking for
- Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making skills to handle customer queries effectively
- Proficiency in the English language, both written and verbal
- Familiarity with customer relationship management (CRM) systems and office productivity tools
- Adaptability to work in a fast-paced environment and a commitment to delivering high-quality customer service
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career advancement and professional development
- Collaborative and supportive team environment
- Flexible work arrangements, including the possibility of remote work
About us
ARAM ENTERPRISES INC' is a leading provider of innovative solutions in the Call Centre & Customer Service industry. With a strong focus on customer satisfaction, we strive to deliver exceptional service to our clients through our dedicated and talented team. Join us and be part of our growth and success.
Apply now and become a valuable member of our customer service team
Client Relations Associate
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As a Client-Based Client Relations Associate, you will be responsible for effectively gathering and validating information on certain subjects, while ensuring that the data about the subject has gone through the proper processes and that all data acquired and reports generated are accurate, well-edited, well-presented, and submitted to the client at the agreed turnaround time and in accordance with client standards.
DUTIES AND RESPONSIBILITIES
- Act as the main point of contact between the client and CIBI (Operations, Sales, and Customer Engagement)
- Ensure that all completed information/documents needed must be endorsed to CIBI on time
- Monitor all pending documents/information to pursue the ticket/verification process
- Ensure the security of every gathered information/document following the
Data Privacy Act of 2012 - Ensure security of all assigned devices (CIBI and Client)
- Must follow all client's company policies while at the client's office. (Wearing ID/ Badge at all times, English-only Policy, etc.)
- Satisfactory problem-solving skills to help resolve customer complaints and needs.
- Keep track of all processes that pertain to the client's requirements, metrics, and portfolio.
- Exceptional analytical skills for interpreting client data
- Communicate with the client on a regular basis any discrepancies and/or lacking requirements in the endorsements sent by the client.
- Act as Ambassador of CIBI in client meetings and process alignment.
JOB SPECIFICATIONS
Contract Duration
- 3 months - October to December
Client Site
- Las Piñas
Educational Background
- Preferably a graduate of any business or related course
Experience
- Preferably with 1-2 years' previous experience in the same work capacity/ role (e.g HR Onboarding Specialist, Client Onboarding Specialist, etc)
- Can systematically monitor progress and developments in the endorsements
- Willing to work on the graveyard shift if needed
- Willing to be assigned (on the field) on each client site
Technical / Functional Skills
- MS Office / Google Workspace Proficiency
- Operational Efficiency
- CRM Systems Management
- Data analysis and reporting
- Client Database Management
- Automation Tools (e.g., Zapier, Integromat)
- Customer Support Software
- Database Querying (SQL, NoSQL)
- Project management
- Information Security Awareness
Leadership and/or Skills
- Communication
- Problem Solving & Adaptability
- Decision-Making & Initiative
- Collaboration & Cross-Functional Coordination
- Analytical Thinking
- Customer Service / Empathy
IT Help Desk
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We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.
Responsibilities:
- Handle employee onboarding and offboarding (account setup, access, etc.)
- Perform password resets and resolve account lockouts
- Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)
Provide basic troubleshooting for:
Disk drive space issues
Camera, keyboard, or monitor problems
Network connectivity & website access
Printer and Wi-Fi issues
Shared/mapped drive access problems
Work Setup: Remote
Work Hours: 20 hours per week
Part-Time Employment
Night Shift