1218 Customer Service Representatives jobs in Rosario

Purpose of this Role:

• First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.
• Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

Job Types: Full-time, Permanent

Application Question(s):

• Availability for employment?
• Expected Salary?
• Age and Civil status?

Education:

• Bachelor's (Required)

Experience:

• CSR: 1 year (Required)
• handled insurance or medical transactions: 1 year (Required)

Work Location: In person

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team at ARAM ENTERPRISES INC' based in Ayala Alabang, Muntinlupa City, Metro Manila. This is a full-time role where you will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

• Responding to customer inquiries and resolving issues through various communication channels such as phone, email, and chat
• Providing accurate and timely information to customers while adhering to company policies and procedures
• Identifying customer needs and recommending appropriate products or services
• Maintaining detailed records of customer interactions and updating customer information in the system
• Contributing to the continuous improvement of customer service processes and procedures
• Collaborating with team members to ensure a seamless customer experience

What we're looking for

• Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and decision-making skills to handle customer queries effectively
• Proficiency in the English language, both written and verbal
• Familiarity with customer relationship management (CRM) systems and office productivity tools
• Adaptability to work in a fast-paced environment and a commitment to delivering high-quality customer service

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career advancement and professional development
• Collaborative and supportive team environment
• Flexible work arrangements, including the possibility of remote work

About us

ARAM ENTERPRISES INC' is a leading provider of innovative solutions in the Call Centre & Customer Service industry. With a strong focus on customer satisfaction, we strive to deliver exceptional service to our clients through our dedicated and talented team. Join us and be part of our growth and success.

Apply now and become a valuable member of our customer service team

We are looking for dedicated Customer Service Representatives who are committed to delivering excellent customer experiences. If you've got experience in a BPO setting and a passion for service, we want to hear from you

• Handle customer inquiries via phone, chat, or email
• Resolve issues with professionalism and efficiency
• Ensure customer satisfaction through effective communication
• Maintain accurate records and follow company protocols
• Work collaboratively with team leaders to meet performance goals

• Competitive base salary
• Monthly incentives and performance-based bonuses
• Night differential pay
• Professional development and growth opportunities
• Supportive, people-first work culture