18 Customer Service Representatives jobs in Negros Oriental

5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service. We work with financial planners in Australia to provide back-office administration and professional support by playing an instrumental role in helping people achieve their financial goals.

REQUIREMENTS:

• Bachelor of Accounting, Accounting Management, Accounting Technology, Commerce,
• Business Administration (or equivalent)
• Willingness to undergo 4 weeks of paid training
• Advanced knowledge of the Microsoft suite
• Strong communication both verbal and written English
• Exceptional numeracy skills, with the ability to prepare and analyse a range of financial
• reports
• Highly organized with strong attention to detail
• Previous experience as a virtual assistant, preferably working for a foreign client
• Knowledge of the financial services, banking or accounting would be advantageous

RESPONSIBILITIES:

• Ensure client data is accurately recorded in all business system according to agreed processes (CRM Management)
• Transcribe voice recorded file notes
• Accurate and timely preparation of various reports
• Prepare client communication
• Ensure applications and other client documentation is completed and lodged according to business processes
• Liaise with financial institutions (i.e. banks, fund managers or insurance providers etc.)
• Provide back-office administration and support

WHY SHOULD YOU APPLY?

• Above-average salary that commensurate with your skills and experience;
• HMO with 200k benefits, group life insurance cover for you and your dependent. As well as an option to include additional dependent from start date;
• Employee Wellness Program including Legal Guidance
• Behavioural Health and Financial Guidance
• Personalised learning and development program;
• Coaching and mentoring by qualified and experienced professionals; and
• Modern fit-out and workstation

Job Types: Full-time, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training

Education:

• Bachelor's (Required)

Work Location: In person

Manager, Quality

Work Arrangement: Onsite

Work Location: Dumaguete City, Negros Oriental

Work Schedule: PH night shift

Role Summary:

• Stakeholder relationship and deployment of QA initiatives
• Maintains internal and external stakeholder relationship. Presents QA scores, deep dive analysis and trends to the client
• Responsible in dealing with and removing all roadblocks for the team at large
• Ensure all initiatives to support process and performance improvement are implemented

Detailed job description:

• Maintains relationship with external stakeholders.
• Presents QA strategies, scores, deep dive analysis on client touch base calls, business reviews and calibration calls
• Escalates client-related issues to Vendor Management that are affecting performance
• Leads internal stakeholder performance touch base including reporting of trends of performance and recommendations to help improve scorecard goals
• Translates complex data into clear, actionable insights for stakeholders at all levels.
• Collaborates with operations, training, and leadership teams to develop targeted interventions.
• Responsible for maintaining and reporting data that is factual and unbiased. Providing consistent and uncompromised information, reports and data
• Works with Training and Recruitment Heads to assess and address the quality of new hires
• Ensure alignment of quality standards across teams and geographies.
• Develop and train QA Supervisors including weekly coaching and all administrative duties
• Responsible in handling and resolving roadblocks for the team at large
• First approver for hiring and managing ratios within scope
• Ensure all quality initiatives support the delivery of an excellent customer experience relevant and appropriate to the program's customers, and enable optimal operational and business performance

Required Qualifications, Capabilities and Skills

• At least 5 years work experience in the field of QA function, with at least 2 years of managerial experience
• Project Management experience required.
• Knowledgeable of the Lean Six Sigma process
• Data analytics – telling stories with data, statistical reporting, root cause analysis and preparing presentations as needed
• Detail oriented and a disciplined approach to process and quality controls
• Ability to investigate, analyze, review and document processes
• Effective and confident communicator with ability to provide clear verbal and written updates to the Leadership team and clients
• Strong attention to detail, exceptional listening, comprehension, and analytical skills
• Ability to work in a deadline driven environment
• Energetic, self-motivated, and effective under pressure – must enjoy the challenge of working autonomously within a fast-paced and demanding working environment

Preferred Qualifications

• Experience in supporting Telco accounts is a plus
• Expertise in AQM (Automated Quality Management) implementation is preferred

Job Description:

We are seeking a reliable and organized Customer Support Coordinator to join our team in delivering excellent service to our residents. This role supports day-to-day operations by managing resident communication, documentation, and administrative tasks to help ensure a smooth living experience for tenants. This position is ideal for someone with customer service experience that requires professionalism, responsiveness, and a strong sense of ownership and leadership.

Key Responsibilities:

• Serve as a front-line contact for resident inquiries, requests, and concerns

• Assist with processing lease applications, renewals, and move-in/move-out documents

• Coordinate with maintenance teams and vendors for service requests and repairs

• Maintain up-to-date records of resident information, notices, and communications

• Prepare and send resident notices, reminders, and announcements

• Assist with scheduling inspections, walkthroughs, or property events

• Track and follow up on outstanding requests or issues

• Support the property management team in general office and admin duties

• Help identify and escalate urgent or complex issues as needed

• Compile reports or summaries for management on recurring support issues or tenant concerns

Qualifications:

· 1+ years of customer service or coordination experience, ideally in real estate or property management

· Strong communication and interpersonal skills

· Ability to multitask, stay organized, and manage time effectively

· Familiarity with property management software is a plus

· Proactive and solutions-oriented with strong attention to detail

· Previous experience in residential or commercial property management preferred but not required

Perks and Benefits:

• Medical Reimbursement plan

• HMO upon regularization

• Signing bonus

• Referral bonus (if applicable)

-Paid Time-off upon regularization

• Team Outing and Company events

NOTE: THIS IS NOT A WORK FROM HOME SET-UP.

Job Type: Full-time

Pay: From Php20,000.00 per month

Application Question(s):

• Do you live in Dumaguete or in any nearby towns?
• Rate your English communication skills from 1 to 10.
• Are you willing to work onsite, GY shift, holidays and on weekends?

Experience:

• Customer Support Representative: 1 year (Preferred)

Work Location: In person

Job Title: Customer Support Associate

Location: Onsite (DUMAGUETE)

Work Schedule: Day Shift, Full-Time

Compensation:

Start Date: FOR POOLING

Company Overview

TGS BPO Incorporated is a leading business process outsourcing company committed to delivering high-quality customer service and support. With a strong focus on innovation and operational excellence, TGS BPO serves clients across various industries, helping them enhance their customer interactions and optimize processes. Our team of dedicated professionals aims to provide exceptional solutions that drive client success.

Position Overview

Customer Support Associate will serve as the primary point of contact for clients, responsible for responding to inquiries, addressing concerns, and relaying valuable insights to enhance the overall customer journey. This position requires an individual with excellent communication skills, a solutions-oriented mindset, and the flexibility to thrive in a dynamic work environment.

Role Objectives

• Deliver exceptional customer assistance and uphold high levels of satisfaction.
• Effectively resolve customer concerns while meeting performance targets.
• Exhibit professionalism in all customer communications.

Specific Tasks and Responsibilities

• Customer Engagement: Handle customer requests promptly and courteously through phone, email, or live chat, ensuring service excellence.
• Problem Resolution: Support customers in resolving product or service issues by providing effective solutions or alternatives, escalating complex matters to leadership when needed.
• Documentation: Accurately record and update customer interactions and transactions within company systems.
• Collaboration: Partner with colleagues to provide a smooth and consistent service experience.
• Product Expertise: Maintain thorough knowledge of company offerings, policies, and updates to provide accurate and relevant information to customers.
• Performance Targets: Consistently meet or exceed key service benchmarks, including response efficiency, satisfaction ratings, and issue resolution metrics.

Timelines and Achievements

• Within 30 Days: Successfully complete onboarding and customer service training, gaining a solid grasp of company guidelines, procedures, and product knowledge.
• Within 60 Days: Manage customer interactions independently while meeting baseline performance standards.
• Within 90 Days: Consistently achieve or surpass established targets and actively participate in initiatives that enhance team performance.

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Effective problem-solving abilities, with quick thinking and adaptability in various situations.
• Capability to perform well in a high-volume, fast-paced environment while handling multiple responsibilities.
• Prior experience in customer support or a call center environment is advantageous but not essential.
• Comfortable using standard computer applications and able to quickly learn new systems or tools.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.

• Social Security System (SSS)
• PhilHealth
• Pag-IBIG

If you are passionate about delivering excellent customer service and want to be part of a supportive team, we encourage you to apply.

About Us

Voyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.

Role Overview

As a Customer Service & Sales Operator, you will play a crucial role in driving revenue growth and ensuring outstanding customer experiences across all Voyager Tennis locations. You will be responsible for managing inquiries via email, text, and phone, proactively promoting our programs, converting leads into sales, and fostering long-term customer relationships. Your ability to engage with potential and existing clients, identify their needs, and provide tailored solutions will directly contribute to our business growth and customer satisfaction.

Key Responsibilities

• Drive sales and revenue growth by proactively promoting coaching programs, bookings, trials, court hire, and equipment sales.
• Convert inquiries into bookings by effectively engaging with prospective customers and following up on leads.
• Upsell and cross-sell programs and services based on customer interests and needs.
• Maintain a high standard of customer service through various communication channels (email, phone, text), ensuring a positive experience for all customers.
• Follow up with potential customers who have inquired but not yet enrolled, maintaining strong customer relationships to maximize retention.
• Administer and manage our CRM systems (Sportlogic/InTennis) to track customer interactions, inquiries, and sales opportunities.
• Handle customer complaints professionally, working closely with the Head of Marketing, Sales & Customer Experience to resolve issues while identifying opportunities for service improvements.
• Ensure accurate invoicing, registration pack updates, and class attendance records to support seamless operations.
• Uphold company values of excellence, integrity, and fun in all interactions.

Qualifications

• Proven experience in sales, customer service, or business development roles.
• Strong communication and persuasion skills with the ability to engage and convert potential customers.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Experience with CRM systems is a plus.
• A passion for sports, tennis, or active lifestyles is desirable.

Why Join Us?

• Be part of a fast-growing and dynamic company.
• Enjoy a flexible, remote-friendly work environment.
• Opportunities for professional development in both sales and customer service.
• Work with a supportive team that values excellence, collaboration, and fun.

Employment Type: Contractor

Work Hours: Shifts run from 8:00 AM to 9:00 PM (AEST), Monday to Sunday. You will be scheduled to work 5 days within this timeframe.

Work Location: On-Site (Dumaguete) - Wrkpd Northside, Western Nautical Highway, Bunao Road, Dumaguete, Negros Oriental.

Start Date: Beginning of October preferred, but we're open to the right candidate as long as you can commence by no later than 31st October 2025

Benefits: 5 SL and 10 VL

Salary: Php 30,000/month

How to Apply

If you're passionate about customer service and sales and want to play a key role in growing a thriving sports business, we want to hear from you Please send your resume and a cover letter outlining your suitability for the role with the email subject line: Customer Service & Sales Operator - (Your Full Name) - Indeed.

Job Type: Full-time

Application Question(s):

• Please confirm if you are currently residing in Dumaguete.
• Please share how many years of experience you have in customer service and sales.

Work Location: In person

We are looking for Customer Service Representatives to work in Tapon Norte, San Jose, Negros Oriental.

• Open to aspiring candidates without any background in call center.
• Open to High School Graduates (Old and New).
• Must have good communication skills

Headcount:

2 (two)

Start Date:

October 2025

Job Type: Full-time

Pay: Php17,200.00 per month

Benefits:

• Health insurance
• On-site parking
• Paid training

Education:

• Senior High School (Preferred)

Work Location: In person

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training Step into the future with us and become a part of Cognizant's success story

Qualifications:

• At least 2 years in college without back subjects or SHS graduate
• Candidates with at least 6+ months of healthcare account experience
• Good English communication skills
• Willing to work onsite in Dumaguete
• Willing to work in shifting schedule

Visit our Recruitment Hub

• Monday to Friday, 11:00 a.m. to 5:00 p.m.
• 3rd floor, YY StarDas IT Center, Jose Romero road, Bagacay, Dumaguete City

Why Joining Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem We've got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

About the Role

We are seeking compassionate and detail-oriented Customer Service Representatives to join our healthcare account. As part of the pioneer batch, you will play a key role in ensuring patients and families receive the guidance and care coordination they need.

Key Responsibilities

• Handle inbound and outbound phone calls from patients, caregivers, and healthcare providers.
• Provide accurate information and compassionate support regarding Home Health, Home Care, Palliative Care, and Hospice services.
• Demonstrate empathy and professionalism in all conversations, particularly when addressing sensitive or emotional matters.
• Ensure strict compliance with HIPAA/PHI regulations to safeguard patient confidentiality.
• Accurately log all call details, patient information, and service requests in the system.
• Escalate urgent or complex cases to appropriate teams for prompt resolution.
• Participate in ongoing training on compliance, patient care protocols, and service updates.

Qualifications

• Previous experience in US healthcare or insurance accounts strongly preferred.
• Knowledge of HIPAA/PHI standards; certification or prior training is a plus (training provided).
• At least 1–2 years of BPO or customer service experience.
• Excellent English communication skills, with strong active listening and call-handling abilities.
• Ability to manage sensitive healthcare conversations with empathy and discretion.
• Willingness to work US-based schedules.
• High school diploma or equivalent required; college-level coursework preferred.

What We Offer

• Competitive salary and performance-based incentives.
• HIPAA/PHI training and certification.
• Career growth opportunities in a new and expanding healthcare account.
• A people-first culture that values empathy, professionalism, and continuous improvement.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Staff meals provided

Work Location: In person

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

• On-site parking
• Paid training
• Pay raise
• Transportation service provided

Work Location: In person

Company and Job Details:

We are hiring customer service representatives to manage customer inquiries and assist in processing required documentation. You will be responsible for assisting customer with processing documents, modifications, and other inquiries across several communication channels. To do well in this role you need to be detail oriented, consistent, reliable, and have good English comprehension skills.

Location: Portal West Building – Dumaguete.

This position is Office Based.

Customer Service Representative Responsibilities:

* Maintaining a positive, empathetic, and professional attitude toward customers at all times.

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders, forms, applications, and requests.

* Keeping records of customer interactions, transactions, comments, and complaints.

* Communicating and coordinating with colleagues as necessary.

* Providing feedback on the efficiency of the customer service process.

* Managing a team of junior customer service representatives.

* Ensure customer satisfaction and provide professional customer support.

Qualifications:

* 1+ years' experience working with EXCELLENT customer support.

* High school diploma, general education degree, or equivalent.

* Above average English comprehension and communication skills

* Ability to multitask and assist customer with multiple requests.

* Comfortable using and navigating multiple tools on a computers

* Has Appointment Setting/Scheduling Experience is PLUS

* Highly flexible and adaptable to changes and improvements

Benefits Includes:

• Signing Bonus

• Medical Reimbursement Plan

• Paid Vacation

• Team Outings & Company Events

Starting Salary is Php 20,000/month PLUS Account-Based Signing Bonus

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Rate you English communication skill from lowest, 10-highest)
• Are you currently living in Dumaguete or in any nearby town?

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person