1941 Customer Service Representatives jobs in Muntinlupa

Purpose of this Role:

First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.

Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

Join our team as a Customer Service Representative

Deliver excellent support, resolve customer concerns, and help shape an outstanding service experience. Apply now and grow your career in a dynamic and supportive environment.

Job Description:

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes in a professional manner.
• Regularly participate in team meetings and training.
• You will spend much of your time assisting customers.
• Perform other duties as assigned.

Qualifications:

• Bachelors or Associate graduate.
• With at least 1 year of BPO experience.
• With voice account exp (preferably with healthcare or insurance account).
• With excellent communication skills.
• Amenable to work in BGC Taguig
• Can start ASAP.

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay

Qualifications:

• Minimum of 12 months BPO experience
• Open to any educational attainment
• Good communication skills

What We Offer:

• Competitive salary up to ₱26,000
• HMO coverage & performance incentives
• Fast hiring process – No Final Interview

We are looking for dedicated Customer Service Representatives who are committed to delivering excellent customer experiences. If you've got experience in a BPO setting and a passion for service, we want to hear from you

• Handle customer inquiries via phone, chat, or email
• Resolve issues with professionalism and efficiency
• Ensure customer satisfaction through effective communication
• Maintain accurate records and follow company protocols
• Work collaboratively with team leaders to meet performance goals

• Competitive base salary
• Monthly incentives and performance-based bonuses
• Night differential pay
• Professional development and growth opportunities
• Supportive, people-first work culture

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• eGov Certification preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Work Location: In person

Drive Financial Excellence with World-Class Client Services

Step into a role that empowers you to make your mark in the world of accounting and finance. This is your opportunity to build a global career, gain international exposure, and contribute to an industry that shapes businesses worldwide-all while working from home in Metro Manila.

Job Description

As a Client Services Associate, you will support our Loan Agency business by managing invoicing, payments, and system processes while ensuring compliance and accuracy. You'll play a critical role in servicing global clients with precision and efficiency.

Job Overview

Employment type: Project-Based until February 27, 2025 (extension possible)

Shift: Day Shift, Weekends Off; Manila Time: 6:00 AM - 3:00 PM (Sydney Standard Time/DST)

Work setup: Work From Home (occasional reporting in Metro Manila site)

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Experience and Qualifications:

• Preferably 1 year of relevant experience
• Proven experience working to tight deadlines.
• Strong organizational skills with keen attention to detail.
• Previous experience in payments (desirable).
• Previous experience in loan operations (desirable).

Person Specification:

• Strong attention to detail with excellent time management.
• Flexible and adaptable to business growth needs.
• Professional representation of client with high standards.

Your Daily Tasks

• Invoice clients for upcoming scheduled activity in SOLVAS.
• Process rollovers, rate fixings, and commitment fees in SOLVAS.
• Create lender notices for checking.
• Follow all client processes, including updating checklists and completing diary events on time.
• Run payment files from SOLVAS and upload them into the banking platform.
• Monitor daily cash amounts and send for approval.

About the Client

Our client is a trusted leader in the financial services industry, specializing in agency, trust, and loan administration solutions for clients worldwide. With expertise across debt capital markets, restructuring, and corporate finance, they deliver transparency, operational efficiency, and long-term value. Their commitment to compliance and innovation sets them apart as a premier partner in global finance.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in

the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal platform. Strong communication skills, attention to detail, and a proactive, solutions-focused mindset are essential.

Deal Management

• Collaborating with Directors and the operations team to take on deal management responsibilities and update the deal-specific files.
• Onboarding of new deals and clients on our designated platform.
• Preparing the deal specific consents and sending out notices.
• Tabulating and reporting results of consent solicitations accurately.
• Engaging with various stakeholders in relation to clients' Know Your Customer (KYC) processes which are deal specific.

Transaction Support

• Process shares transfers, issue monthly statements to clients, and handle billing accordingly.
• Ensure all transactions are completed accurately and within agreed timelines

Client Interaction

• Respond to client emails and queries clearly, professionally, and in a timely manner.
• Keep clients informed and updated on the progress of their requests.

Systems and Tools

• Quick to learn new systems, including our internal platform.
• Adapt quickly and pick up new processes with minimal guidance.
• Support system testing and updates.
• Suggest improvements to internal processes and tools to help the team work more efficiently.
• Experience with Salesforce (email ticketing system) is a plus but not required.

Excel and Reporting

• Strong Excel skills, including VLOOKUP, pivot tables, IF statements, and other formulas.
• Assist in creating and improving reports and contribute new ideas to enhance reporting and data analysis.
• Experience with Power BI is a plus but not required.

Skills and Experience:

• Background in Middle Office or Client Services within financial services.
• Excellent written communication skills and strong attention to detail.
• Quick learner, able to adapt to new systems and processes.
• Proficient in Excel and confident working with data.
• Team player with a proactive and solution-oriented approach.

What We're Looking For:

We're looking for someone who not only understands the operational side of financial transactions but also wants to help build and improve the systems we use. You'll work closely with developers and internal teams to shape the functionality of our platforms, so the ability to think critically, ask the right questions, and understand client needs is key. This is a great opportunity for someone who enjoys problem-solving, has a strong eye for detail, and wants to make a real impact.