What Jobs are available for Customer Service Representatives in Mandaluyong?

We are looking for dedicated Customer Service Representatives who are committed to delivering excellent customer experiences. If you've got experience in a BPO setting and a passion for service, we want to hear from you

• Handle customer inquiries via phone, chat, or email
• Resolve issues with professionalism and efficiency
• Ensure customer satisfaction through effective communication
• Maintain accurate records and follow company protocols
• Work collaboratively with team leaders to meet performance goals

• Competitive base salary
• Monthly incentives and performance-based bonuses
• Night differential pay
• Professional development and growth opportunities
• Supportive, people-first work culture

MASS HIRNG for CUSTOMER SERVICE REPRESENTATIVES | NON VOICE 80%

We are looking for Customer Service Representatives (Social E-commerce) to work in Bridgetowne, Pasig.

* Open to candidates with at least 3 mos Customer Facing experience (with COE)

* With Diploma in a Bachelor's/Vocational/Associate

* 80/20 Non-Voice/Voice account

Offer: 19-23k Salary Package plus incentives and night differential

Signing Bonus 25k

Start Dates: October 15 and Oct 22

Online/Virtual Process (must have laptop/desktop for the assessments)

Recruitment process:

- Initial Interview

- Data Entry and Typing Test

- Written Language Test

- Final Interview

- Job Offer

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php23,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person

Qualifications:

• Bachelor's degree graduate

• Willing to work on-site (client-facing)

• With excellent communication and customer service skills

• Has confidence and is assertive

• Has 1-3 years of CSR/Front Office/BPO work experience

Duties an Responsibilities:

-Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).

-Maintains excellent professional relationship with the clients, ensuring positive customer service provision.

-Reports to the accounts managers on the progress of clients' payment process for the unit.

-Monitors renewals and handles new and existing accounts (clients assigned with).

-Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Tasked to assists customers with their after sales concerns related to payment and collections
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Graduate of any business-related 4-year course (
  Financial Course is preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.

Key Responsibilities:

• Receive and manage all inbound customer inquiries and job order requests across multiple channels.
• Ensure timely and high-quality processing of job orders within agreed turnaround times.
• Maintain accuracy of customer and order information throughout the service process.
• Execute acquisition programs to support business growth.
• Collaborate with internal Ring Rob teams to streamline manual and platform-based transactions.
• Coordinate with the Property Management Team to ensure smooth service provider operations.

Qualifications:

• Bachelor's degree in Communication, Business, or related fields.
• Open to fresh graduates; 1–2 years of customer service experience (BPO/Call Center) is an advantage.
• Strong communication skills in English and Tagalog (Cebuano is a plus).
• Proficient in project management and basic computer tools (Excel, platform navigation).
• Excellent problem-solving and critical thinking skills.
• Willing to work onsite in Ortigas, Pasig on a regular shift.

Job Highlights

• Work with world-class brands
• Excellent career and growth opportunities
• Be part of a team of experts, game-changers and strategists

Job Description

The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.

As our Client Relations Associate, you will be working closely with our service teams as the point of contact for any of our customers' needs. You are customer-centric and quick on your feet: a problem solver who is enthusiastic about providing the best range of solutions to ensure that our customers' expectations are met and that our products are utilized to their best potential. You are also a relationship builder: ensuring that our community of clients are highly satisfied and continue to trust Focus Global's service, creating an overall happy customer experience.

Key Responsibilities:

• Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
• Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
• Product knowledge: Have a thorough understanding of Focus Global's products and be able to provide a range of support that best fit our customers' needs
• Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
• Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
• Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems

You are an ideal candidate if you:

• Have a Bachelor's Degree in Hospitality Management or any related course - fresh graduates and experienced team members are welcome to apply
• Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
• Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
• Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
• Are excited about collaborating with cross-functional teams and sharing your ideas (We believe in radical candor - everyone is empowered to speak their mind and constantly share feedback)
• Are looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products

Job Types: Full-time, Fresh graduate

Pay: Php27, Php30,000.00 per month

Education:

• Bachelor's (Required)

Work Location: In person

Key Responsibilities:

• Receive and manage all inbound customer inquiries and job order requests across multiple channels.
• Ensure timely and high-quality processing of job orders within agreed turnaround times.
• Maintain accuracy of customer and order information throughout the service process.
• Execute acquisition programs to support business growth.
• Collaborate with internal Ring Rob teams to streamline manual and platform-based transactions.
• Coordinate with the Property Management Team to ensure smooth service provider operations.

Qualifications:

• Bachelor's degree in Communication, Business, or related fields.
• Open to fresh graduates; 1–2 years of customer service experience (BPO/Call Center) is an advantage.
• Strong communication skills in English and Tagalog (Cebuano is a plus).
• Proficient in project management and basic computer tools (Excel, platform navigation).
• Excellent problem-solving and critical thinking skills.
• Willing to work onsite in Ortigas, Pasig on a regular shift.

Job Type: Full-time

Work Location: In person

The
Client Relations Associate
will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.

As our
Client Relations Associate
, you will be working closely with our service teams as the point of contact for any of our customers' needs. You are customer-centric and quick on your feet: a problem solver who is enthusiastic about providing the best range of solutions to ensure that our customers' expectations are met and that our products are utilized to their best potential. You are also a relationship builder: ensuring that our community of clients are highly satisfied and continue to trust Focus Global's service, creating an overall happy customer experience.

Key Responsibilities:

• Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
• Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
• Product knowledge: Have a thorough understanding of Focus Global's products and be able to provide a range of support that best fit our customers' needs
• Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
• Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
• Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems

You are an ideal candidate if you:

• Have a Bachelor's Degree in Hospitality Management, Business or any related course - fresh graduates and experienced team members are welcome to apply
• Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
• Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
• Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
• Are excited about collaborating with cross-functional teams and sharing your ideas (We believe in radical candor - everyone is empowered to speak their mind and constantly share feedback)
• Are looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products