2009 Customer Service Representatives jobs in Mandaluyong

Purpose of this Role:

First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.

Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

We're Hiring Healthcare Customer Service Representatives

Location: Alabang | Night Shift | Onsite

Join our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.

Profile 1 – Bachelor's Degree Graduate (Allied & Social Sciences)

Courses accepted:

• Allied Sciences
• Social Sciences
• Social Work
• Human Services
  
  (Excluding Nursing/Doctor of Medicine)

Experience Required (any of the following):

• At least 1 year direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

Profile 2 – Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required (any of the following):

• At least 2 years direct adult patient care in long-term care, home/community-based services, hospital/facility settings, case management, or working with managed care organizations
  
  OR
• BPO Healthcare experience in member services via phone (Benefits, Eligibility, Pre-authorization)

• ₱28,000 Basic Pay
• ₱,000 Flex Fund Allowance
  
  Total Package: ,000

• 20% Night Differential
• HMO coverage for employee starting Day 1
• HMO for dependents upon certification
• Life and Accident Insurance
• Annual increase based on performance
• 13th and 14th Month Pay

Join our team as a Customer Service Representative

Deliver excellent support, resolve customer concerns, and help shape an outstanding service experience. Apply now and grow your career in a dynamic and supportive environment.

Job Description:

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes in a professional manner.
• Regularly participate in team meetings and training.
• You will spend much of your time assisting customers.
• Perform other duties as assigned.

Qualifications:

• Bachelors or Associate graduate.
• With at least 1 year of BPO experience.
• With voice account exp (preferably with healthcare or insurance account).
• With excellent communication skills.
• Amenable to work in BGC Taguig
• Can start ASAP.

Qualifications:

• Minimum of 12 months BPO experience
• Open to any educational attainment
• Good communication skills

What We Offer:

• Competitive salary up to ₱26,000
• HMO coverage & performance incentives
• Fast hiring process – No Final Interview

We are looking for dedicated Customer Service Representatives who are committed to delivering excellent customer experiences. If you've got experience in a BPO setting and a passion for service, we want to hear from you

• Handle customer inquiries via phone, chat, or email
• Resolve issues with professionalism and efficiency
• Ensure customer satisfaction through effective communication
• Maintain accurate records and follow company protocols
• Work collaboratively with team leaders to meet performance goals

• Competitive base salary
• Monthly incentives and performance-based bonuses
• Night differential pay
• Professional development and growth opportunities
• Supportive, people-first work culture

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• eGov Certification preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Work Location: In person

We are looking for a Client Services Executive to manage key client relationships, ensure service satisfaction, and support business growth within the food service & hospitality industry. The ideal candidate is professional, bilingual with a strong well-spoken in English, and experienced in building strong client partnerships. You will be responsible for maintaining a high level of client satisfaction, ensuring consistent and courteous communication, and acting as a strategic partner to our clients. You will serve as the main point of contact for key clients and be instrumental in managing expectations, resolving issues, and identifying opportunities for growth.

This is a full-time role with reporting line to local management and to VP of Global Client Services.

Key Responsibilities

• Serve as the main point of contact for key clients
• Build and maintain strong, long-lasting client relationships with a professional and courteous approach.
• Understand client needs and ensure the timely and successful delivery of our solutions according to their objectives.
• Regularly meet with clients onsite to strengthen partnerships, conduct reviews, and manage expectations.
• Address and resolve client issues with a sense of urgency and diplomacy.
• Collaborate internally with service delivery, operations, and other cross-functional teams to ensure client satisfaction.
• Provide account updates and performance reports to clients and internal stakeholders.
• Identify upselling or cross-selling opportunities based on client needs and market trends.
• Maintain detailed documentation of client interactions and agreements.
• Conduct onsite client meetings and regular check-ins
• Coordinate with internal teams to deliver service excellence
• Identify client needs and propose service improvements
• Handle concerns and resolve issues in a timely, courteous manner
• Prepare account reports and updates for clients and management

Qualifications

• At least 1-2 years' experience in client servicing, account management, or a similar role
• Background in the hospitality industry or client-facing roles preferred
• Excellent English communication skills (written and oral)
• Professional, courteous, and proactive in handling client concerns
• Proficient in basic tools (e.g., email, MS Office, Google Workspace)
• Proven experience in client relationship management, preferably within the hospitality industry or a related customer-facing environment.
• Excellent verbal and written communication skills in English; must be fluent and professional in tone.
• Strong interpersonal and problem-solving skills with the ability to handle high-value clients with professionalism and discretion.
• Highly organized with the ability to multitask and manage multiple accounts simultaneously.
• Familiarity with CRM systems and client service tools is a plus.
• Willingness to travel to client locations within Makati and Bonifacio Global City CBD areas as required.

• Checking of attachments and instructions from received pre-alert documents/advice.
• Checking of completeness and accuracy of shipping documents
• Checking and Monitoring of Arrival and Shipping Details
• Processing of Special Import Permits (if necessary)
• Prepares and Sends Draft application to customer for checking and approval
• Sending of Draft Computation of D&T to consigned for approval
• Securing of Delivery Order / Container Release Order
• Preparation of CG, LOA and AL
• Sending of BOC SAD, SDV to consignee for signing
• Monitoring and verification of incidental charges (demurrage, bobtail, detention, storage)
• Settle charges to Shipping Line/Trucker

Qualifications

• A graduate of any 4-year course (Preferably a BS Customs Administration graduate)
• At least 2 years of experience in the same industry; 1 year of experience in a similar role. Fresh graduates may apply.
• Preferably a Licensed Customs Broker.
• Excellent English communication skills.
• Terms of Employment: 6-month term.

Additional Information:

• Please note that only qualified applicants will be contacted.