31 Customer Service Representatives jobs in Davao
Massive hiring - Call Center Agents
Davao, Davao del Sur
TORCH Solutions
Posted 4 days ago
Job Viewed
Job Description
We are seeking talented individuals to join our dynamic team as Call Center Agents. This is a full-time opportunity based in Davao City, Davao del Sur, where you will be responsible for providing exceptional customer service and support to our valued clients.
Location: Davao City
- Free Training Offer
What you'll be doing
Handling inbound and outbound calls from customers, providing prompt and efficient assistance
Resolving customer inquiries and complaints in a professional and courteous manner
Accurately documenting customer interactions and following up on any outstanding issues
Identifying opportunities to upsell or cross-sell products and services
Adhering to all company policies, procedures, and quality standards
Participating in regular training and development programs to continuously improve your skills
What we're looking for
Excellent communication and interpersonal skills, with a strong customer service orientation
Fluency in both English and the local language, with the ability to speak clearly and confidently
Proficient in using computer systems and technology, with a quick learning ability
A calm and patient demeanor, able to handle challenging situations with poise and empathy
Commitment to delivering high-quality work and a willingness to go the extra mile for customers
Prior experience in a call centre or customer service role is preferred, but not essential
What we offer
Competitive salary and performance-based bonuses
Comprehensive medical and health insurance coverage
Opportunities for career advancement and professional development
Supportive and collaborative team environment
Modern, well-equipped work facilities with comfortable amenities
Apply now and take the first step towards an exciting career with us.
Location: Davao City
- Free Training Offer
What you'll be doing
Handling inbound and outbound calls from customers, providing prompt and efficient assistance
Resolving customer inquiries and complaints in a professional and courteous manner
Accurately documenting customer interactions and following up on any outstanding issues
Identifying opportunities to upsell or cross-sell products and services
Adhering to all company policies, procedures, and quality standards
Participating in regular training and development programs to continuously improve your skills
What we're looking for
Excellent communication and interpersonal skills, with a strong customer service orientation
Fluency in both English and the local language, with the ability to speak clearly and confidently
Proficient in using computer systems and technology, with a quick learning ability
A calm and patient demeanor, able to handle challenging situations with poise and empathy
Commitment to delivering high-quality work and a willingness to go the extra mile for customers
Prior experience in a call centre or customer service role is preferred, but not essential
What we offer
Competitive salary and performance-based bonuses
Comprehensive medical and health insurance coverage
Opportunities for career advancement and professional development
Supportive and collaborative team environment
Modern, well-equipped work facilities with comfortable amenities
Apply now and take the first step towards an exciting career with us.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Representatives
Davao, Davao del Sur
TORCH Solutions
Posted 4 days ago
Job Viewed
Job Description
Massive hiring for a talented Telco Billing Account Customer Support Representatives (CSRs) to join our growing team in Davao City, Davao del Sur. As a CSR, you will be the face of our client's brand, providing exceptional customer service and support to our telecommunications customers. This is a full-time position with opportunities for career advancement.
What you'll be doing
Handle inbound customer calls and provide professional, courteous, and efficient service
Accurately process customer account updates, billing inquiries, and service requests
Troubleshoot and resolve customer issues, escalating where necessary
Maintain detailed records of all customer interactions
Demonstrate a positive attitude and commitment to delivering an excellent customer experience
Adhere to all company policies, procedures, and quality standards
What we're looking for
At least HS Graduate (old curriculum) / SHS Graduate |
No experience required
Billing & sales is a + factor
Excellent Communication Skills
**Conversation skills, commitment (reason for applying, plans etc.)
Excellent communication and interpersonal skills, with the ability to listen and respond effectively
Strong problem-solving and analytical skills to quickly diagnose and resolve customer issues
Flexible and adaptable, with the ability to work shifts, including evenings and weekends
Apply now to become a Telco Billing Account CSR and join our exceptional team.
What you'll be doing
Handle inbound customer calls and provide professional, courteous, and efficient service
Accurately process customer account updates, billing inquiries, and service requests
Troubleshoot and resolve customer issues, escalating where necessary
Maintain detailed records of all customer interactions
Demonstrate a positive attitude and commitment to delivering an excellent customer experience
Adhere to all company policies, procedures, and quality standards
What we're looking for
At least HS Graduate (old curriculum) / SHS Graduate |
No experience required
Billing & sales is a + factor
Excellent Communication Skills
**Conversation skills, commitment (reason for applying, plans etc.)
Excellent communication and interpersonal skills, with the ability to listen and respond effectively
Strong problem-solving and analytical skills to quickly diagnose and resolve customer issues
Flexible and adaptable, with the ability to work shifts, including evenings and weekends
Apply now to become a Telco Billing Account CSR and join our exceptional team.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Davao, Davao del Sur
Visa Resource Agency
Posted 3 days ago
Job Viewed
Job Description
The primary responsibilities of a Customer Service Representative include serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and collaborating with other departments to ensure a positive customer experience.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Davao, Davao del Sur
TORCH Solutions
Posted 4 days ago
Job Viewed
Job Description
We are seeking talented individuals to join our dynamic team as Customer Service Representative. This is a full-time opportunity based in Davao City, Davao del Sur, where you will be responsible for providing exceptional customer service and support to our valued clients.
Location: Davao City
Free Training Offer
What you'll be doing
Handling inbound and outbound calls from customers, providing prompt and efficient assistance
Resolving customer inquiries and complaints in a professional and courteous manner
Accurately documenting customer interactions and following up on any outstanding issues
Identifying opportunities to upsell or cross-sell products and services
Adhering to all company policies, procedures, and quality standards
Participating in regular training and development programs to continuously improve your skills
What we're looking for
Excellent communication and interpersonal skills, with a strong customer service orientation
Fluency in both English and the local language, with the ability to speak clearly and confidently
Proficient in using computer systems and technology, with a quick learning ability
A calm and patient demeanor, able to handle challenging situations with poise and empathy
Commitment to delivering high-quality work and a willingness to go the extra mile for customers
Prior experience in a call centre or customer service role is preferred, but not essential
What we offer
Competitive salary and performance-based bonuses
Comprehensive medical and health insurance coverage
Opportunities for career advancement and professional development
Supportive and collaborative team environment
Modern, well-equipped work facilities with comfortable amenities
Apply now and take the first step towards an exciting career with us.
Location: Davao City
Free Training Offer
What you'll be doing
Handling inbound and outbound calls from customers, providing prompt and efficient assistance
Resolving customer inquiries and complaints in a professional and courteous manner
Accurately documenting customer interactions and following up on any outstanding issues
Identifying opportunities to upsell or cross-sell products and services
Adhering to all company policies, procedures, and quality standards
Participating in regular training and development programs to continuously improve your skills
What we're looking for
Excellent communication and interpersonal skills, with a strong customer service orientation
Fluency in both English and the local language, with the ability to speak clearly and confidently
Proficient in using computer systems and technology, with a quick learning ability
A calm and patient demeanor, able to handle challenging situations with poise and empathy
Commitment to delivering high-quality work and a willingness to go the extra mile for customers
Prior experience in a call centre or customer service role is preferred, but not essential
What we offer
Competitive salary and performance-based bonuses
Comprehensive medical and health insurance coverage
Opportunities for career advancement and professional development
Supportive and collaborative team environment
Modern, well-equipped work facilities with comfortable amenities
Apply now and take the first step towards an exciting career with us.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Davao
Davao, Davao del Sur
Fair Trade Outsourcing
Posted 4 days ago
Job Viewed
Job Description
Job Purpose
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization's products and services. The Representative will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
Specific Duties and Responsibilities
The following are the specific duties and responsibilities of the Customer Service Representative
Inbound and outbound customer engagement during peak volume period of 6-month policy renewal season approaching.
Non-licensed service requests handled with Customer Experience Coordinators; requests requiring licensed representatives to be transferred or given a call-back option.
Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with internal team
Adhere to provided scripts and FAQ responses.
Learning and understanding company insurance products.
Answering calls and responding to customer complaints.
Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies and products.
Recommending available products.
Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Typing up complaint reports.
Managing the customer complaint database.
Requirements
Proven people management and leadership skills
Excellent communicator, both oral and written
Strong problem solving and communication skills
Strong analytical skills to investigate and resolve customer issues
Able to multi-task efficiently under time pressure
Previous experience in managing customer focused teams
Proven experience in managing a service and support focused team culture
1 Year plus experience in a senior agent role
Job Types: Full-time, Permanent
Benefits:
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Paid training
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization's products and services. The Representative will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
Specific Duties and Responsibilities
The following are the specific duties and responsibilities of the Customer Service Representative
Inbound and outbound customer engagement during peak volume period of 6-month policy renewal season approaching.
Non-licensed service requests handled with Customer Experience Coordinators; requests requiring licensed representatives to be transferred or given a call-back option.
Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with internal team
Adhere to provided scripts and FAQ responses.
Learning and understanding company insurance products.
Answering calls and responding to customer complaints.
Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies and products.
Recommending available products.
Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Typing up complaint reports.
Managing the customer complaint database.
Requirements
Proven people management and leadership skills
Excellent communicator, both oral and written
Strong problem solving and communication skills
Strong analytical skills to investigate and resolve customer issues
Able to multi-task efficiently under time pressure
Previous experience in managing customer focused teams
Proven experience in managing a service and support focused team culture
1 Year plus experience in a senior agent role
Job Types: Full-time, Permanent
Benefits:
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Paid training
This advertiser has chosen not to accept applicants from your region.
4
Telco Billing Account (Customer Service)
Davao, Davao del Sur
TORCH Solutions
Posted 4 days ago
Job Viewed
Job Description
As a Telco Billing Account (Customer Service), you will be responsible for providing exceptional customer service and resolving billing-related inquiries for the company's telecommunications clients. This full-time role is based in Davao City, Davao del Sur.
What you'll be doing
Handling inbound customer calls and responding to emails regarding billing, account information, and related service issues
Assisting customers with understanding their bills, making payments, and resolving discrepancies
Collaborating with the internal billing team to research and resolve complex customer inquiries
Documenting customer interactions and updating customer records in the company's database
Identifying opportunities to improve customer experience and providing feedback to the management team
Maintaining a high level of professionalism and empathy when dealing with customers
What we're looking for
Atleast a High School/SHS graduate, billing & sales is a + factor, Excellent communication skills
Strong verbal and written communication skills, with the ability to explain complex billing information in a clear and concise manner
Excellent problem-solving and critical thinking skills to effectively address customer concerns
A customer-centric mindset and a genuine desire to provide exceptional service
Familiarity with telecommunications billing practices and regulations
If you are excited about this opportunity and believe you have the necessary skills and experience, please apply now.
What you'll be doing
Handling inbound customer calls and responding to emails regarding billing, account information, and related service issues
Assisting customers with understanding their bills, making payments, and resolving discrepancies
Collaborating with the internal billing team to research and resolve complex customer inquiries
Documenting customer interactions and updating customer records in the company's database
Identifying opportunities to improve customer experience and providing feedback to the management team
Maintaining a high level of professionalism and empathy when dealing with customers
What we're looking for
Atleast a High School/SHS graduate, billing & sales is a + factor, Excellent communication skills
Strong verbal and written communication skills, with the ability to explain complex billing information in a clear and concise manner
Excellent problem-solving and critical thinking skills to effectively address customer concerns
A customer-centric mindset and a genuine desire to provide exceptional service
Familiarity with telecommunications billing practices and regulations
If you are excited about this opportunity and believe you have the necessary skills and experience, please apply now.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor - Davao 2025
Davao, Davao del Sur
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Davao 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- #WAH #WAHJobs also available
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Davao City
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Davao 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- #WAH #WAHJobs also available
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Davao City
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service representatives Jobs in Davao !
6
Customer Service Advisor - Makati 2025
Davao, Davao del Sur
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Makati 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Makati City - Glorietta
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Makati 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Makati City - Glorietta
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - Alabang 2025
Davao, Davao del Sur
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Alabang 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Muntinlupa - Alabang 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor - MOA 2025
Davao, Davao del Sur
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - MOA 2025
Job Description
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
**Candidate Profile**
- High school diploma with six plus months of customer service experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Pasay City - MOA
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - MOA 2025
Job Description
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
**Candidate Profile**
- High school diploma with six plus months of customer service experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Pasay City - MOA
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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