1807 Customer Service Representatives jobs in Antipolo

Qualifications:

• Minimum of 12 months BPO experience
• Open to any educational attainment
• Good communication skills

What We Offer:

• Competitive salary up to ₱26,000
• HMO coverage & performance incentives
• Fast hiring process – No Final Interview

We are looking for dedicated Customer Service Representatives who are committed to delivering excellent customer experiences. If you've got experience in a BPO setting and a passion for service, we want to hear from you

• Handle customer inquiries via phone, chat, or email
• Resolve issues with professionalism and efficiency
• Ensure customer satisfaction through effective communication
• Maintain accurate records and follow company protocols
• Work collaboratively with team leaders to meet performance goals

• Competitive base salary
• Monthly incentives and performance-based bonuses
• Night differential pay
• Professional development and growth opportunities
• Supportive, people-first work culture

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• eGov Certification preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Work Location: In person

Drive Financial Excellence with World-Class Client Services

Step into a role that empowers you to make your mark in the world of accounting and finance. This is your opportunity to build a global career, gain international exposure, and contribute to an industry that shapes businesses worldwide-all while working from home in Metro Manila.

Job Description

As a Client Services Associate, you will support our Loan Agency business by managing invoicing, payments, and system processes while ensuring compliance and accuracy. You'll play a critical role in servicing global clients with precision and efficiency.

Job Overview

Employment type: Project-Based until February 27, 2025 (extension possible)

Shift: Day Shift, Weekends Off; Manila Time: 6:00 AM - 3:00 PM (Sydney Standard Time/DST)

Work setup: Work From Home (occasional reporting in Metro Manila site)

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Experience and Qualifications:

• Preferably 1 year of relevant experience
• Proven experience working to tight deadlines.
• Strong organizational skills with keen attention to detail.
• Previous experience in payments (desirable).
• Previous experience in loan operations (desirable).

Person Specification:

• Strong attention to detail with excellent time management.
• Flexible and adaptable to business growth needs.
• Professional representation of client with high standards.

Your Daily Tasks

• Invoice clients for upcoming scheduled activity in SOLVAS.
• Process rollovers, rate fixings, and commitment fees in SOLVAS.
• Create lender notices for checking.
• Follow all client processes, including updating checklists and completing diary events on time.
• Run payment files from SOLVAS and upload them into the banking platform.
• Monitor daily cash amounts and send for approval.

About the Client

Our client is a trusted leader in the financial services industry, specializing in agency, trust, and loan administration solutions for clients worldwide. With expertise across debt capital markets, restructuring, and corporate finance, they deliver transparency, operational efficiency, and long-term value. Their commitment to compliance and innovation sets them apart as a premier partner in global finance.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in

the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal platform. Strong communication skills, attention to detail, and a proactive, solutions-focused mindset are essential.

Deal Management

• Collaborating with Directors and the operations team to take on deal management responsibilities and update the deal-specific files.
• Onboarding of new deals and clients on our designated platform.
• Preparing the deal specific consents and sending out notices.
• Tabulating and reporting results of consent solicitations accurately.
• Engaging with various stakeholders in relation to clients' Know Your Customer (KYC) processes which are deal specific.

Transaction Support

• Process shares transfers, issue monthly statements to clients, and handle billing accordingly.
• Ensure all transactions are completed accurately and within agreed timelines

Client Interaction

• Respond to client emails and queries clearly, professionally, and in a timely manner.
• Keep clients informed and updated on the progress of their requests.

Systems and Tools

• Quick to learn new systems, including our internal platform.
• Adapt quickly and pick up new processes with minimal guidance.
• Support system testing and updates.
• Suggest improvements to internal processes and tools to help the team work more efficiently.
• Experience with Salesforce (email ticketing system) is a plus but not required.

Excel and Reporting

• Strong Excel skills, including VLOOKUP, pivot tables, IF statements, and other formulas.
• Assist in creating and improving reports and contribute new ideas to enhance reporting and data analysis.
• Experience with Power BI is a plus but not required.

Skills and Experience:

• Background in Middle Office or Client Services within financial services.
• Excellent written communication skills and strong attention to detail.
• Quick learner, able to adapt to new systems and processes.
• Proficient in Excel and confident working with data.
• Team player with a proactive and solution-oriented approach.

What We're Looking For:

We're looking for someone who not only understands the operational side of financial transactions but also wants to help build and improve the systems we use. You'll work closely with developers and internal teams to shape the functionality of our platforms, so the ability to think critically, ask the right questions, and understand client needs is key. This is a great opportunity for someone who enjoys problem-solving, has a strong eye for detail, and wants to make a real impact.

We are seeking an experienced Client Service Director to lead strategic account management for key healthcare clients.

The ideal candidate will bring deep expertise in healthcare operations, a strong client relationship background, and the ability to drive growth and service excellence in a BPO environment.

• Serve as the primary point of contact for high-value healthcare clients, ensuring delivery of high-quality services and solutions.
• Develop and execute strategic account plans aligned with client goals and organizational objectives.
• Manage client onboarding, service delivery, escalations, and regular performance reviews.
• Partner cross-functionally with operations, quality, compliance, and technology teams to meet service-level agreements (SLAs) and key performance indicators (KPIs).
• Identify opportunities for account expansion and upsell services based on evolving client needs.
• Track and report on client satisfaction, operational performance, and contract compliance.
• Lead regular business reviews, forecasting, and strategic planning sessions with clients.
• Ensure adherence to HIPAA and healthcare compliance standards.
• Provide leadership and mentorship to client service managers and account teams.

• Bachelor's degree required or equivalent preferred.
• At least 10 years of client service/account management experience, with at least 5 years in the healthcare BPO industry.
• Strong understanding of healthcare operations including RCM, claims, utilization management, and/or contact center processes.
• Proven track record of managing accounts and achieving client satisfaction and retention.
• Exceptional communication, negotiation, and presentation skills.
• Experience with CRM systems, performance analytics, and reporting tools.
• Demonstrated leadership in managing cross-functional teams and client relationships.
• Knowledge of healthcare regulations, HIPAA, CMS guidelines, etc.

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

NEW ACCOUNT SETUP

• Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

ONBOARDING OPERATIONAL SUPPORT

• Conduct onboarding for new hires and nurturing long-term client and staff relationships
• Establish a clear understanding of the client's tactical strategic plans
• Prepare client/sales visit agenda and presentations
• Develop effective communication platforms for clients and staff
• Any other administrative task requested on a regular or ad-hoc basis
• Deal with client requests and troubleshoot problems

KEY ACCOUNT MANAGEMENT

• Drive inside sales initiatives
• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)

Assistance with Client IT Requirements

• Coordinating the management of IT and equipment Purchase Orders with Suppliers
• Raising IT tickets for clients where necessary
• Follow-up on installation progress or resolution of tickets
• Maintain an inventory of purchased equipment and status

WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES

• Proactive, resourceful, self-motivated, takes initiative
• Strong communication skills (written and spoken)
• High service orientation.
• Ability to meet deadlines with excellent time management skills
• Calm, polite, and professional behavior.
• Precise, accurate and attentive to details
• General business knowledge

SPECIAL REQUIREMENTS

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
• Advanced knowledge of Google Doc, Sheets, Mail, Calendar
• Experience with Australian businesses is beneficial

QUALIFICATIONS EXPERIENCE

• Bachelor's Degree
• At least three plus (3+) years of experience

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients.

CSC's operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA's global operations.This role is ideal for detail-oriented and highly creative professionals with experience in sales support, purchasing, merchandising, or account coordination who thrive in a fast-paced, international business environment. Additionally, BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization.

EXPERIENCE REQUIREMENTS

• 2+ years of experience in sales or sales coordination.
• 2+ years of experience in account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.
• Proficient in creating reports and presentations.
• Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor's degree in business, Marketing, or a related field preferred but not required.

DUTIES & RESPONSIBILITIESAccount & Client Support

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives
• Prepare and manage sales proposals, quotations, and cost analysis reports.

Order Management & Coordination

• Process and track global orders from initial request to final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.

Reporting & Data Management

• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.

Collaboration & Problem-Solving

• Work with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution.
• Identify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.

• Checking of attachments and instructions from received pre-alert documents/advice.
• Checking of completeness and accuracy of shipping documents
• Checking and Monitoring of Arrival and Shipping Details
• Processing of Special Import Permits (if necessary)
• Prepares and Sends Draft application to customer for checking and approval
• Sending of Draft Computation of D&T to consigned for approval
• Securing of Delivery Order / Container Release Order
• Preparation of CG, LOA and AL
• Sending of BOC SAD, SDV to consignee for signing
• Monitoring and verification of incidental charges (demurrage, bobtail, detention, storage)
• Settle charges to Shipping Line/Trucker

Qualifications

• A graduate of any 4-year course (Preferably a BS Customs Administration graduate)
• At least 2 years of experience in the same industry; 1 year of experience in a similar role. Fresh graduates may apply.
• Preferably a Licensed Customs Broker.
• Excellent English communication skills.
• Terms of Employment: 6-month term.

Additional Information:

• Please note that only qualified applicants will be contacted.