87 Customer Service Manager jobs in Rizal

The Customer Service & Dispatch Officer is responsible for handling customer inquiries, coordinating service requests, and ensuring timely dispatch of field teams. This role ensures efficient communication between clients and operations while maintaining excellent service quality.

• Respond promptly to customer inquiries via phone, email, or chat.
• Record service requests and coordinate with the operations team for quick action.
• Schedule and dispatch field staff or technicians to appropriate job sites.
• Monitor ongoing service activities and update customers on job status.
• Ensure accurate logging of all communication and dispatch details in the system.
• Collaborate with different departments to resolve issues efficiently.
• Provide administrative and clerical support to the operations team as needed.

QUALIFICATIONS:

• College Graduate of any course (preferably in Business, Communications, or IT).
• At least 1 year of experience in customer service, dispatching, or coordination (fresh graduates are welcome to apply ).
• Strong communication and organizational skills.
• Proficient in MS Office and familiar with dispatch or tracking tools.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and willingness to learn and adapt.

BENEFITS:

• Paid Training and Evaluation Period

SCHEDULE:

• Shifting within 7am - 10pm

ABILITY TO COMMUTE / RELOCATE:

• Taytay, Rizal: Reliably commute or planning to relocate before starting work (Preferred)

VIRTUAL PROCESS UNTIL JOB OFFER | START ASAP | ENJOY UP TO PHP 26,000 PAY

Customer Service Agent

Work Set-up: ONSITE

Location: Bridgetowne, Pasig

Virtual Hiring OR Onsite Process

Why Join Us?

• 100% Virtual Hiring Process – No need to visit our office
• 1-Day Application Process – Fast and hassle-free
• No Final Interview – Get hired quicker

What are we looking for?

• Open to High School (Old Curriculum) OR Senior High School Graduates
• You may apply Virtually or Onsite
• With at least 6 months of BPO experience
• HMO + Life Insurance + Amazing Benefits + Account Incentives

Apply now and start your journey in the BPO industry with us

• Job Types: Permanent, Fresh graduate
• Pay: Up to Php26, Bonuses per month
• Promotion to permanent employee

If you are interested in joining our professional community, you can submit your resume directly here. Once it's been sent, please be on the lookout for a call.

Thank you and good luck, aspiring agents

We're Hiring: Customer Service Supervisor

Location:
Taytay Philippines

Company:
Bostik Philippines

Employment Type:
Full-Time

About the Role

As a
Customer Service Supervisor
, you will be the key liaison between our customers and internal teams, ensuring exceptional service delivery, efficient complaint resolution, and continuous process improvement. This role requires a proactive leader who thrives in a fast-paced, competitive environment and is passionate about customer satisfaction and operational excellence.

Key Responsibilities

Customer Intimacy

• Serve as the primary point of contact for customer inquiries and concerns
• Provide accurate product/service information and resolve issues efficiently
• Lead annual customer satisfaction surveys and monitor action plans

Account & Order Management

• Ensure timely and accurate order processing (within 24 hours of PO receipt)
• Maintain an error rate of ≤0.10% in order entries
• Collaborate with marketing on pricing, promos, and offers

Complaint & Returns Management

• Resolve quality-related complaints within 30 days; non-quality within 60 days
• Ensure all complaints are documented with signed Corrective Action Reports
• Manage returns within 60–75 days and educate customers to minimize returns

Reporting & Analysis

• Submit accurate monthly reports by the 5th working day
• Escalate critical issues such as unresolved complaints over 30 days

Process Improvement & Inquiry Management

• Recommend SOP enhancements to boost efficiency
• Convert inquiries from various platforms into sales opportunities

What We're Looking For

Qualifications

• Bachelor's degree in Management or any related field
• At least 2 years of experience in a similar role within a related industry

Knowledge & Skills

• Proficient in MS Office and SAP
• Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar platforms)
• Strong communication, analytical, and problem-solving skills
• Customer-focused with a keen eye for detail and continuous improvement

Attitude & Attributes

• Self-motivated and collaborative
• Strong sense of ownership and ethical work values
• Innovative and adaptable in a dynamic market

Other Details

• Occasional domestic travel required
• Role operates in a fast-paced, competitive market environment

Apply now or share this opportunity with someone who fits the role

Hiring: Customer Service Representative

Location: Bridgetowne Pasig City

Account: Sales (Non-Voice)

Start Date: September 23, 2025

Job Description:

We are hiring Customer Service Representatives for our onsite team in Bridgetowne Pasig City. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job in a professional environment. No experience required — we'll train you.

No need to attent onsite interviews or report to the office — everything is done virtually

What We Offer:

• Competitive salary up to Php 26,000 monthly
• Monthly Incentives, Night Differential Fee & HMO
• Paid training and career development
• Interview over the phone only
• No Berlitz, No Harver, No Mock Call

Qualifications:

• Must have good English communication skills
• Basic computer literacy
• Willing to work onsite
• Can start as soon as possible
• Open to applicants with or without BPO experience

How to Apply:

Apply Now and our recruitment team will contact you for a brief phone interview. No experience required.

Job Types: Full-time, Permanent

Pay: Php20, Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Do you have CSR experience? for how long?
• What account did you handle?
• Are you a former CNX/CVG employee?
• Willing to work onsite?
• Do you have devices for virtual process? (Laptop/desktop with headphone)
• Send your details here: Full name, Mobile number, Email, Location, Educational attainment

Work Location: In person

Customer Service Representative (Onsite – E-commerce Account)

Client: Mirmiles

Location: Angono, Rizal

Schedule: Monday to Friday, 10:00 PM–10:00 AM PHT

Shifts: 10 PM–7 AM / 1 AM–10 AM (with 1-hour paid break)

Why Join Us?

Be part of Mirmiles' dynamic e-commerce customer service team and enjoy a stable, weekday schedule with a paid break and opportunities for growth

What You'll Do:

• Handle inbound calls, online chats, and emails for customer inquiries.
• Process after-sales service requests, resolve concerns, and provide timely solutions.
• Collect and report customer suggestions/complaints to improve products and services.
• Learn business processes and support additional tasks assigned by your supervisor.

What We're Looking For:

• Fluent in English (spoken & written).
• 2+ years of customer service experience (BPO or e-commerce preferred).
• Familiar with e-commerce after-sales service module.
• Strong communication skills and high job stability.

What's in it for You?

• Paid 1-hour break.
• Career growth opportunities with a global e-commerce client.

Job Type: Full-time

Pay: Php19, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Discounted lunch
• Health insurance

Application Question(s):

• How many years is your CSR E-commerce experience?

Language:

• English (Required)

Work Location: In person

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You'll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Why Join Us?

Because we don't just hire employees – we build careers.

When you join our team, you're joining a workplace that values growth, teamwork, and your well-being.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Work Location: In person

Location: Bridgetowne Site

Salary: Up to PHP 27,000 Monthly (Salary Package + Incentives + Benefits)

Virtual Hiring Process

Are you ready to be part of a dynamic team? Join us at (Company Name) and start your exciting career as a Customer Service Representative at our Bridgetowne site

We are looking for motivated and customer-oriented individuals who are ready to take on the challenges of the BPO industry. If you have at least 6 months of BPO experience and meet the qualifications below, this could be the perfect opportunity for you

• Handle customer inquiries through phone, chat, or email.
• Provide exceptional service and resolve customer issues in a timely and efficient manner.
• Ensure customer satisfaction while following company policies and procedures.
• Maintain accurate records of customer interactions and transactions.

• At least 6 months of BPO experience in customer service or related roles.
• High school graduate (Old Curriculum), College level undergrad, or Bachelor's degree holder.
• Excellent communication skills (both written and verbal).
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexible, adaptable, and customer-focused mindset.

• Competitive Salary: Up to PHP 27,000 monthly (including incentives and benefits).
• Comprehensive Benefits: Health insurance, paid time off, and other employee perks.
• Incentives Program: Earn extra based on performance
• Virtual Hiring Process: The entire hiring process will be done online for your convenience.
• Career Growth Opportunities: Continuous training and development to help you grow in your career.

• Send your updated resume and a brief cover letter to (email address).
• Include the subject line: Bridgetowne BPO Customer Service Application.
• Shortlisted candidates will be invited for virtual interviews.

Don't miss out on this fantastic opportunity to jump-start your career with us Apply today

• OTC, Antipolo (Onsite)

• Employment Type: Probationary
• Start Date: Immediate
• Shift: Night Shift
• Work Arrangement: Onsite, Antipolo City
• Salary: PHP 25,000 per month
• Holiday Schedule: Client Holidays (Philippines)

• Handle a high volume of incoming voice, chat, and email inquiries efficiently and professionally.
• Resolve customer questions, concerns, and complaints promptly.
• Build and maintain strong customer relationships through clear, engaging communication.
• Accurately log customer interactions, update account information, and manage documentation.
• Adhere strictly to company communication procedures, guidelines, and policies.
• Go the extra mile to exceed customer expectations and ensure top-tier service quality.

• Minimum of 1 year of related Customer Service experience.
• Proficiency in handling voice, chat, and email channels.
• Strong interpersonal skills: active listening, clear comprehension, effective verbal/written communication.
• Pro-active and highly organized, able to multitask in a dynamic environment.
• Solid computer literacy (Excel, Word, PowerPoint).
• Fluent in English, both written and spoken.

• Experience working with NetSuite.
• Familiarity with the 8x8 phone system.

About the role

Customer Service Representative - you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer queries and issues through voice and/or non-voice transactions. Your primary goal will be to provide accurate resolutions that meet or exceed customer expectations.

Key Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
• Update customer accounts and profiles as required, ensuring accurate and up-to-date information is maintained to support efficient and personalized customer service.
• Acquire and maintain a comprehensive understanding of the company's products, processes, and policies, enabling you to provide accurate and relevant information to customers.
• Continuously strive to enhance product knowledge and customer service skills through ongoing training and learning opportunities.
• Collaborate effectively with team members and other departments to ensure seamless customer experiences and prompt resolution of customer issues.
• Meet or exceed assigned performance goals, including but not limited to quality scores, customer satisfaction ratings, and adherence to schedules

Qualifications:

• At least 6 months of professional customer support experience
• With email and chat experience preferred
• Must be at least 18 years old.
• Willing to work in Masinag, Antipolo
• Willing to work night or morning shifts and during weekends and holidays.