1,838 Customer Satisfaction jobs in the Philippines
Customer Success Manager
Taguig, National Capital Region
TradeWindow
Job Viewed
Job Description
TradeWindow Taguig, National Capital Region, Philippines
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TradeWindow Taguig, National Capital Region, Philippines
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About TradeWindow
At TradeWindow, we create innovative and intelligent software solutions used by leading exporters and freight forwarders. Our mission is to re-define the way businesses establish trust and share information across global supply chains. Inspired by a team of talented thinkers, an amazing culture, and strong growth trajectory – we strive to challenge the definition of possible.
About TradeWindow
At TradeWindow, we create innovative and intelligent software solutions used by leading exporters and freight forwarders. Our mission is to re-define the way businesses establish trust and share information across global supply chains. Inspired by a team of talented thinkers, an amazing culture, and strong growth trajectory – we strive to challenge the definition of possible.
Since launching in December 2018, we have grown rapidly to become a multinational team of talented professionals with operations spanning Australia, New Zealand and the Philippines. We are listed on the New Zealand Stock Exchange and are looking for highly skilled, motivated, and resourceful people to join our journey.
About The Role
As a Customer Success Manager, you will ensure customers derive maximum value from TradeWindow products while actively driving revenue growth through upselling to your client base. You will onboard new clients, foster strong relationships, monitor customer health, and meet defined sales targets by identifying and capitalising on expansion opportunities. This role requires freight industry expertise, technical aptitude, and strong account management or sales experience.
Key Responsibilities
- Customer Onboarding: Guide new customers through the onboarding process, providing training and support to ensure seamless adoption of TradeWindow products.
- Initial Customer Engagement: Build strong relationships with new clients, understanding their needs and setting them up for success.
- Monitor Customer Health: Assess customer usage and satisfaction, proactively addressing churn risks.
- Customer Retention Strategies: Develop personalised support and engagement plans to retain customers.
- Ensure Value Realisation: Help customers maximise the use of TradeWindow products through ongoing training and resources.
- Upselling and Sales Targets: Act as a trusted adviser, identifying opportunities for product expansion and upselling to meet or exceed sales targets within your client base.
- Enhance Customer Experience: Deliver a consistently excellent experience and act on customer feedback to drive improvements.
- Customer Advocacy: Represent customer needs internally, providing feedback to sales, engineering, and product teams.
- Collaborate with Internal Teams: Work with Operations, Technology, Revenue and Finance teams to resolve issues and ensure customer satisfaction.
- Operational Efficiency: Manage multiple customer accounts with strong organisational skills, meeting deadlines and commitments. Implement AI to streamline processes.
- Documentation and Compliance: Maintain accurate CRM, Rocketland and customer records.
- Continuous Learning: Stay updated on freight industry trends, customer success best practices and emerging technologies that will help streamline your role.
- Innovation and Improvement: Contribute to refining customer success processes and propose innovative solutions.
- Experience: Proven experience in the freight and/or export industries.
- Technical Aptitude: Tech-savvy with the ability to learn and explain software solutions effectively.
- Account Management/Sales: Demonstrated experience in account management and/or sales, with a track record of meeting or exceeding sales targets through upselling would be useful.
- Communication Skills: Exceptional verbal and written communication skills to engage with diverse stakeholders.
- Organisational Skills: Strong ability to prioritise tasks and manage multiple customer accounts efficiently.
- Problem-Solving: Proactive approach to identifying and resolving customer challenges.
- Team Player: Collaborative mindset with experience working across departments to achieve shared goals.
- Compliance Knowledge: Familiarity with freight documentation and export regulations.
- Be part of a fast-growing company revolutionising the freight industry.
- Work with a passionate, collaborative team dedicated to customer success.
- Opportunities for professional growth and continuous learning.
- Competitive salary and performance-based incentives.
- Hybrid working options.
- Seniority level Entry level
- Employment type Full-time
- Industries IT Services and IT Consulting
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Customer Experience Specialist
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marketplaces.
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● Graduate of any Business or IT-related courses or Statistics < r>● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
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● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule < r>
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
Schedule: Night Shift br># of Available positions: 5
Cebu / Baybay Site: Full Onsite
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. < r>● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
● Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as < r>well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. < r>
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule < r>
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
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4
Customer Experience Specialist
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DempseybyHRVirge
Posted 18 days ago
Job Viewed
Job Description
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving br>issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
Provides an excellent online shopping experience to all customers across all marketplaces by resolving br>issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Specialist
Cebu, Cebu
DEMPSEY RESOURCE MANAGEMENT INC.
Posted 18 days ago
Job Viewed
Job Description
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving br>issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
Provides an excellent online shopping experience to all customers across all marketplaces by resolving br>issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
This advertiser has chosen not to accept applicants from your region.
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Customer Experience Specialist
Cebu, Cebu
DEMPSEY RESOURCE MANAGEMENT INC.
Posted 22 days ago
Job Viewed
Job Description
CUSTOMER EXPERIENCE SPECIALIST
Employment Type: Full Time br>Schedule: Night Shift
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving
issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
ESSENTIAL REQUIREMENTS:
Graduate of any Business or IT-related courses or Statistics
- With advanced knowledge of MS Excel formulas, functions, and shortcuts
- Good communication skills
- Good analytical skills
- Must be a team player
- If with experience, must not be a hopper (with less than a year tenure per employment)
- Fresh graduates are welcome
- If the candidate is an undergraduate, they must have solid work experience for at least 2 years
- Willing to work on-site at night shift schedule
- Willing to work on weekends and during PH Holidays
- Willing to commit to work and stay with us for 2-3 years
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
Employment Type: Full Time br>Schedule: Night Shift
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving
issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
ESSENTIAL REQUIREMENTS:
Graduate of any Business or IT-related courses or Statistics
- With advanced knowledge of MS Excel formulas, functions, and shortcuts
- Good communication skills
- Good analytical skills
- Must be a team player
- If with experience, must not be a hopper (with less than a year tenure per employment)
- Fresh graduates are welcome
- If the candidate is an undergraduate, they must have solid work experience for at least 2 years
- Willing to work on-site at night shift schedule
- Willing to work on weekends and during PH Holidays
- Willing to commit to work and stay with us for 2-3 years
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
This advertiser has chosen not to accept applicants from your region.
7
Manager, Customer Experience
Conduent
Posted 1 day ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Assists others in achieving goals.
+ Manages performance appraisals and pay reviews.
+ Manages training for 3 or more employees.
+ Manages hiring and termination actions.
+ Requires broad technical expertise and company/industry knowledge.
+ Is accountable for program management functions.
**General Profile**
+ Accountable for team performance and results.
+ Manages professional employees and/or supervisors.
+ Adapts plans and priorities based on resource and operational challenges.
+ Takes action based on policies, procedures.
+ Receives guidance from managers.
+ Provides technical guidance to employees, colleagues, and customers.
**Functional Knowledge**
+ Understands and applies concepts in the field of expertise.
+ Has growing knowledge of other disciplines.
**Business Expertise**
+ Translates strategy and priorities into work product.
**Impact**
+ Positively impacts the level of service.
+ Impacts the team's ability to meet quality, volume, and timeline targets.
+ Guides based on policies, resource requirements, budgets, and business plans.
**Leadership**
+ Builds team engagement to meet service and operational challenges.
+ Provides recommendations for OT, operational expenses, and rollup data.
**Problem Solving**
+ Resolves technical, operational, and organizational problems.
+ May take part in solving problems across a matrix.
**Interpersonal Skills**
+ Guides and influences internal and external customers, or agencies.
**Responsibility Statements**
+ Manages team members to deliver SLAs.
+ Manages revenue optimization and reduction of penalties.
+ Delivers quality, productivity, and compliance KPI reports.
+ Coaches team members for continuous development.
+ Identifies process improvement opportunities and deploys action plans.
+ Manages delivery strategies and service line penetration.
+ Performs other duties as assigned.
+ Complies with all policies, procedures and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
**Job Track Description:**
+ Assists others in achieving goals.
+ Manages performance appraisals and pay reviews.
+ Manages training for 3 or more employees.
+ Manages hiring and termination actions.
+ Requires broad technical expertise and company/industry knowledge.
+ Is accountable for program management functions.
**General Profile**
+ Accountable for team performance and results.
+ Manages professional employees and/or supervisors.
+ Adapts plans and priorities based on resource and operational challenges.
+ Takes action based on policies, procedures.
+ Receives guidance from managers.
+ Provides technical guidance to employees, colleagues, and customers.
**Functional Knowledge**
+ Understands and applies concepts in the field of expertise.
+ Has growing knowledge of other disciplines.
**Business Expertise**
+ Translates strategy and priorities into work product.
**Impact**
+ Positively impacts the level of service.
+ Impacts the team's ability to meet quality, volume, and timeline targets.
+ Guides based on policies, resource requirements, budgets, and business plans.
**Leadership**
+ Builds team engagement to meet service and operational challenges.
+ Provides recommendations for OT, operational expenses, and rollup data.
**Problem Solving**
+ Resolves technical, operational, and organizational problems.
+ May take part in solving problems across a matrix.
**Interpersonal Skills**
+ Guides and influences internal and external customers, or agencies.
**Responsibility Statements**
+ Manages team members to deliver SLAs.
+ Manages revenue optimization and reduction of penalties.
+ Delivers quality, productivity, and compliance KPI reports.
+ Coaches team members for continuous development.
+ Identifies process improvement opportunities and deploys action plans.
+ Manages delivery strategies and service line penetration.
+ Performs other duties as assigned.
+ Complies with all policies, procedures and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
This advertiser has chosen not to accept applicants from your region.
8
Supervisor, Customer Experience
Conduent
Posted 16 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Assists others in achieving goals.
+ Broad technical expertise and industry knowledge.
+ Ability to manage hiring and termination actions and training for multiple employees.
+ Manages performance appraisals and pay reviews for team members.
+ Accountable for functional, operational, and program management.
**General Profile.**
+ Supervises daily tasks of the business, technical support and production teams
+ Responsible for team results
+ Works within established precedents and practices.
+ Evaluates and organizes information to solve for problems and challenges
+ Ability to work without supervision.
**Functional Knowledge**
+ Comprehensive understanding of processes, procedures, systems, and concepts.
**Business Expertise**
+ Ability to coordinate team efforts to achieve overall company and client goals.
**Impact**
+ Directly impacts the quality of services provided
+ Supports and trains team members to impact end user experiences
**Leadership**
+ Provides supervision including coaching and quality checks to support associate progress
**Problem Solving**
+ Solves problems and evaluates possible solutions using past technical experience.
**Interpersonal Skills**
+ Strong communication skills to share ideas and information.
**Responsibility Statements**
+ Delivers quality, productivity, and compliance KPI reports.
+ Coaches and gives feedback to team members to enhance performance.
+ Shares processes and business updates with the team.
+ Supervises the team to identify coaching opportunities.
+ Recommends training interventions when necessary.
+ Outlines best practices for associate growth and improvement.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
**Job Track Description:**
+ Assists others in achieving goals.
+ Broad technical expertise and industry knowledge.
+ Ability to manage hiring and termination actions and training for multiple employees.
+ Manages performance appraisals and pay reviews for team members.
+ Accountable for functional, operational, and program management.
**General Profile.**
+ Supervises daily tasks of the business, technical support and production teams
+ Responsible for team results
+ Works within established precedents and practices.
+ Evaluates and organizes information to solve for problems and challenges
+ Ability to work without supervision.
**Functional Knowledge**
+ Comprehensive understanding of processes, procedures, systems, and concepts.
**Business Expertise**
+ Ability to coordinate team efforts to achieve overall company and client goals.
**Impact**
+ Directly impacts the quality of services provided
+ Supports and trains team members to impact end user experiences
**Leadership**
+ Provides supervision including coaching and quality checks to support associate progress
**Problem Solving**
+ Solves problems and evaluates possible solutions using past technical experience.
**Interpersonal Skills**
+ Strong communication skills to share ideas and information.
**Responsibility Statements**
+ Delivers quality, productivity, and compliance KPI reports.
+ Coaches and gives feedback to team members to enhance performance.
+ Shares processes and business updates with the team.
+ Supervises the team to identify coaching opportunities.
+ Recommends training interventions when necessary.
+ Outlines best practices for associate growth and improvement.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
This advertiser has chosen not to accept applicants from your region.
9