6,693 Customer Experience jobs in the Philippines

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Job Overview:

CRIF is seeking a Customer Experience I for Synesgy, our ESG platform. The role involves providing exceptional customer support, conducting training sessions, and ensuring data quality for both customers and suppliers. If you have strong communication skills and a keen eye for detail, we invite you to be part of our team.

CUSTOMER EXPERIENCE - SYNESGY

Key Responsibilities:

-Deliver excellent customer service to clients and their suppliers.

-Conduct training sessions on the Synesgy ESG platform as needed.

-Assist customers and suppliers in completing the ESG questionnaire (training provided).

-Perform data quality checks on submitted documentation.

Requirements

-1-2 years of work experience in structured corporate environment (f.e. BPO)

-Excellent English communication skills (written and verbal) to interact with Internal Stakeholders and Customers globally

-Proactivity & attention to detail

-Nice to have: working knowledge of ESG

-Willing to work on mid-shift

Customer Experience & Support Manager

Location:
Onsite

Industry:
Industrial Automation

Salary Range:
Php 40,000 – Php 50,000 monthly

Job Summary

We are seeking a highly capable and service-oriented
Customer Experience & Support Manager
to lead our post-sales support operations in the
industrial automation
sector. This role is pivotal in delivering high-quality, reliable technical support for mission-critical systems, including
24/7 service coverage
for clients in
manufacturing, utilities, and infrastructure
.

As the key leader of our technical support team, you will work closely with
Account Managers
and cross-functional teams to ensure customer systems remain operational, well-supported, and fully adopted post-commissioning. Your primary focus will be on
maximizing system uptime
,
improving response times
, and
enhancing the customer experience
across all service channels and shifts.

Key Responsibilities

• Develop and implement
  escalation protocols
  to efficiently resolve urgent technical issues in collaboration with engineering and project teams.
• Monitor
  real-time support performance
  , analyze incident trends, and ensure that
  root cause resolutions
  are documented and acted upon.
• Collaborate with Account Managers to ensure a
  seamless transition
  from project delivery to ongoing support, including onboarding and training coordination.
• Conduct regular customer
  check-ins and service reviews
  to assess satisfaction, gather feedback, and align on long-term success metrics.
• Lead the support team in providing
  remote and on-site troubleshooting
  for deployed
  SCADA, PLC, MES, and HMI systems
  .
• Serve as the
  voice of the customer
  within the organization, advocating for customer needs with product, engineering, and quality teams.
• Build and maintain an internal
  knowledge base
  , support workflows, and training modules to ensure consistent service across shifts.
• Collaborate with Sales and Account Managers to identify opportunities for
  upselling services or renewing support contracts
  .

Qualifications

Required:

• Bachelor's degree in
  Electrical, Electronics, Instrumentation, or Mechatronics Engineering
  , or a related technical field.
• 3–5 years of experience in
  technical customer support or service roles
  in
  industrial automation
  .
• Proven experience managing or coordinating
  24/7 support operations
  or on-call service teams.
• Strong familiarity with industrial automation platforms, including:
• SCADA
  (e.g., Ignition, Wonderware)
• PLCs
  (e.g., Siemens, Allen-Bradley)
• HMI
  systems
• Excellent
  leadership, communication, and analytical skills
  with the ability to manage people and performance in high-pressure situations.

Preferred:

• Background in supporting
  manufacturing plants, water utilities, power distribution
  , or other
  critical infrastructure clients
  .
• Experience in
  field service, commissioning
  , or
  systems integration
  .
• Knowledge of
  OT/IT convergence
  ,
  remote monitoring
  , and
  secure remote access solutions
  .
• Familiarity with
  CRM systems
  ,
  ticketing platforms
  , and
  field service management tools
  .

Attends to clients' requirements and concerns|

Provides solutions to clients' issues and ensures that these are carried out quickly

Coordinates with other relevant and concerned departments to deliver the best results and fulfill clients' requirements

Monitors and ensures the completion of delivery and client satisfaction

Manages the internal delivery fleet to ensure the most efficient and cost-effective delivery of food

Assists in sales and marketing administrative requirements

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Work Location: In person

Key Responsibilities:

• Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.
• Research, Analytics and Benchmarking - conduct regular research and surveys to assess customer awareness, customer feeback and review, brand perception, satisfaction, usage patterns, and preference to identify pain points and develop actionable plans to address and improve overall UX. Ensure that JuanHand remains a leader in the industry by evaluating and analyzing competitor's platforms.
• Cross-functional Collaboration - work closely with HQ and cross-functional teams — including Product, Marketing, Customer Service, and Technology — to align customer experience initiatives with business priorities and ensure their effective implementation.
• Culture & Advocacy - promote a customer-first mindset across all levels of the organization, serving as a vocal advocate for user-centric decision-making.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• Minimum 5+ years of relevant experience in CX, UX, service design, or similar roles.
• Proven track record in managing CX initiatives across digital and offline channels.
• Strong analytical skills with experience in customer insights and journey mapping.
• Excellent communication and cross-functional collaboration skills.
• Passionate about user advocacy and delivering exceptional experiences.

Purpose

Lead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).

Key Responsibilities

1. Order Fulfillment

• Oversee Metro Manila and provincial order processing (Marvin + Eljhay).
• Ensure orders are packed, booked, and shipped daily without delays.

2. Inventory Management

• Supervise daily and monthly inventory (Marvin & Eljhay).
• Ensure Shopify inventory is always accurate.

3. Customer Service

• Oversee Jane (email + returns + RTO) and Kirsten (IG chat + same-day deliveries).
• Ensure all inquiries are responded to within 24 hrs.
• Monitor exchange/return process to maintain high customer satisfaction.

4. Reject & Production Coordination

• Implement and manage the 3-box reject system:
• To be inspected
• To production for fixing
• Final rejects
• Communicate regularly with production regarding incoming stocks and rejects.
• Ensure rejects are processed and returned to fulfillment once fixed.

5. Leadership & Reporting

• Directly manage the whole Fulfillment team.
• Train team on proper CS etiquette and strict standards.
• Prepare weekly fulfillment/CS reports for leadership (orders, CS issues, returns, inventory status).
• Eventually manage petty cash (once proven reliable).

KPIs

• 100% of daily orders processed & booked on time.
• 0 stock mismatch between warehouse & Shopify (weekly audit).
• 95%+ customer inquiries resolved within 24 hrs.
• All exchanges/returns resolved within 3 working days.
• Reject flow (3-box system) tracked with 100% logging and feedback to production.
• Weekly report submitted consistently.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Company events
• Employee discount
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• How much is your expected salary?

Location:

• Pasig (Preferred)

Work Location: In person

Hi, we're MoonPay. We're here to onboard the world to the decentralized economy.
Why?
Because crypto and blockchain aren't just technologies—they're tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach.

What We Do
At MoonPay, we're building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently.

Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we're committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable.

But we're just getting started. We've launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it's growing fast. We're iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let's make financial freedom and autonomy the new normal.
Location supported

Philippines, on a hybrid model

About the Opportunity

We are seeking a Manager for our Customer Experience (CX) and Vendor Operations team to ensure that we are providing best-in-class support for MoonPay customers.

In this role, you'll oversee both a regional team of high performing CX Support Agents, as well as our BPO partnerships. You'll be responsible for ensuring high-quality support for MoonPay customers through these teams, which involves management of performance, maintaining compliance, and working cross-functionally to drive continuous improvement to the overall customer experience.

What you will do

• Manage, support, and coach high performing CX Support Agents through team meetings, regular 1:1s, performance reviews, and continuous feedback
• Manage and oversee relationships with BPO partners providing customer support services
• Oversee your team's work for quality and process compliance, ensuring both the individuals and your team meet organisational SLAs and KPIs. Ensure BPO partners are meeting agreed-upon service level agreements (SLAs) and key performance indicators (KPIs)
• Create and maintain comprehensive reports tracking team performance and operational metrics (customer trends, inbound volumes, productivity); complete regular analysis and communicate insights/recommendations for improvement. Monitor and evaluate BPO partner performance through regular audits, reporting, and feedback sessions
• Manage your team capacity through time-off requests and shift scheduling to ensure there are no disruptions to our 24/7 operations
• Assist with hiring and new team member onboarding and training
• Provide quality customer service, including answering customer enquiries, complaints and manager escalations via email, chat, phone, and social. Occasional weekend work may be required
• Identify and lead initiatives and cross-functional projects that aim to improve operational processes that impact your team and/or BPO partnerships, with a focus on process development, quality assurance, scalability and governance
• Support and mentor your team in identifying and implementing workflow improvements that span updates to content, technology, and processes. Identify and implement process improvements and best practices in collaboration with BPO partners
• Manage contract negotiations and renewals with BPO partners

About You

The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes and proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organisation and industry. You are passionate about leading teams, mentoring high performers and enjoy being a culture carrier for your organisation.

What you will need

• 5+ years of management experience in Customer Support, Customer Success and/or Operations
• Experience working with and managing Business Process Outsourcing (BPO) relationships
• Experience in contract management and negotiations
• Experience in FinTech, Crypto, Web3, Consumer Tech
• Strong written and verbal communication skills
• Experience in data analysis and reporting
• Familiarity with support CRM systems, preferably Amazon Connect
• Ability to manage cross-functional projects
• Experience working in a quickly scaling environment and ambiguity
• Ability to understand complex systems and distill into clear operational processes

We're looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

B
- Be Hungry

L
- Level Up

O
- Own It

C
- Crypto Curious

K
- Kaizen

What's in it for you

Competitive salary package

Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay

Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards

Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)

Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours

Private Healthcare benefits: To protect you and your loved ones

Enhanced parental leave: So you can spend more time with your loved ones without a second thought

Annual training budget: We support your training journey every step of the way

Home office setup allowance: Create the home office of your dreams

Remote working allowance: Those working fully remotely get a little extra for utilities

Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN

Employee referral programme: Great people know great people, refer them to receive 10K in USDC

Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons

Working in a disruptive and fast-growing company where excellence is rewarded

What's it like to work at MoonPay?

At MoonPay, you'll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it's a mindset. We encourage you to think big, take risks, and push the boundaries of what's possible, knowing you have the support of a team that wants to see you grow. We're listed in the Sunday Times best places to work guide and consistently strive to provide an environment where everyone feels they can their best work.

Whether you're remote or collaborating with teammates around the world, you'll find opportunities here to do the best work of your career while shaping the future of the decentralized economy.

Commitment To Diversity
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Please let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance.

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than , please be aware that this is not us.

JOB PURPOSE:

The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.

DUTIES AND RESPONSIBILITIES:

• Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
• Executes seamless service recovery for Members/Clients who have major service complaints
• Ensures availability of LOA and confirms schedule of availment with providers and members
• Liaise with doctors, nurses and hospital staff when needed
• Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
• Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
• Monthly submission of performance/ availment with handled members/ accounts
• To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed

QUALIFICATIONS:

• University degree graduate of any Medical allied, preferably BS Nursing
• At least 3 years of related work experience
• With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
• Familiar with HR principles, practices and Timekeeping procedures
• Knowledge of MS Office Applications

Working Environment: Field and Office-based

Job Types: Full-time, Permanent

Benefits:

• Flextime
• Health insurance
• Life insurance

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Key Responsibilities:

• Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.
• Research, Analytics and Benchmarking - conduct regular research and surveys to assess customer awareness, customer feeback and review, brand perception, satisfaction, usage patterns, and preference to identify pain points and develop actionable plans to address and improve overall UX. Ensure that JuanHand remains a leader in the industry by evaluating and analyzing competitor's platforms.
• Cross-functional Collaboration - work closely with HQ and cross-functional teams — including Product, Marketing, Customer Service, and Technology — to align customer experience initiatives with business priorities and ensure their effective implementation.
• Culture & Advocacy - promote a customer-first mindset across all levels of the organization, serving as a vocal advocate for user-centric decision-making.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• Minimum 5+ years of relevant experience in CX, UX, service design, or similar roles.
• Proven track record in managing CX initiatives across digital and offline channels.
• Strong analytical skills with experience in customer insights and journey mapping.
• Excellent communication and cross-functional collaboration skills.
• Passionate about user advocacy and delivering exceptional experiences.

Join our frontline team and help elevate patient experience by supporting Prima — our clinic-based health products and services. If you're passionate about service, sales, and wellness, this role is for you.

What You'll Do

As a Product Representative, you'll play a key role in ensuring patients enjoy a smooth and supportive experience throughout their journey with us — from inquiry to post-care follow-up.

Daily Responsibilities:

• Assist patients with inquiries about Prima products and services
• Process payments for Prima packages
• Endorse Prima members to the CCR queue
• Prepare and submit product reports
• Conduct follow-up with patients' post-procedure
• Assist with admin tasks and promotional activities as needed

Qualifications

Education:

• Graduate of ANY 4-year course

Experience/Knowledge:

• Customer service or admin background preferred
• Familiar with healthcare systems, e-records, or clinic processes

Skills:

• Computer-proficient
• Excellent interpersonal and communication skills
• Organized, flexible, and detail-oriented

Traits:

• Pleasing personality
• Fast learner and positive team player
• Willing to work on a rotational shifting schedule (5-day work week with no fixed days off)

What's in It for You?

We offer competitive and meaningful benefits because we value our team:

• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage with dependents
• Life Insurance
• Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Ready to join us?

Make a difference in everyday healthcare—apply today

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Life insurance

Education:

• Bachelor's (Required)

Work Location: In person