125 Client Relations jobs in Dasmariñas

Responsible for generating sales revenues from existing portfolio of accounts (renewal business) and manages the accounts to ensure customer retention.

College degree, any Business or Medically Allied course

Experience in sales in Healthcare/Group Medical Insurance and Customer Service is preferrable

With above average written and verbal communication skills

Excellent presentation skills

Proficient in the use of word processor, spread sheet and presentation software

BENEFITS

• Guaranteed 15th month bonus plus performance incentives
• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Bonus pay
• Overtime pay
• Performance bonus

Job Duties:
• Prepare and process renewal contracts, ensuring accuracy and compliance

• Coordinate with clients and internal departments to finalize contract renewals

• Draft, review, and revise contract terms and conditions for existing clients

• Maintain and update retention data across all dashboards and online platforms

• Support account management efforts to strengthen client relationships

• Identify and resolve contractual issues and disputes

• Organize, update, and maintain databases and files for all clients

• Answer incoming calls and respond to customer feedback and inquiries

• Perform other tasks assigned by the Business Development Head as required

Qualifications:
• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field

• Minimum 2 years of experience in client relations, business development, or account management

• Strong communication and interpersonal skills

• Highly organized with attention to detail

• Ability to multitask and work under pressure

• Proficient in Microsoft Office and familiar with CRM systems is an advantage

Pay: ₱23, ₱33,000.00 per month

Job description:

Overview

We are seeking an Account Manager to serve as the primary link between clients and our internal teams. This role is focused on ensuring smooth service delivery, maintaining strong client relationships, and identifying opportunities for business growth. If you are client-focused, proactive, and eager to grow within the corporate security and reinforcement industry, this position offers strong career development and long-term stability.

Key Responsibilities

• Build and maintain strong client relationships, ensuring long-term trust and satisfaction.
• Act as the primary contact for client queries, providing timely and effective communication.
• Understand client requirements and proactively provide tailored solutions.
• Coordinate with internal teams to guarantee seamless service delivery and resolve any concerns.
• Identify opportunities for upselling and revenue growth within existing accounts.
• Serve as the client's advocate, ensuring service quality aligns with expectations.

Qualifications

• Bachelor's/College Degree in Business Management, Marketing, or a related field.
• At least 1 year of experience in account management, client relations, or sales.
• Experience in the security, facilities, or services industry is an advantage but not required.
• Strong communication and presentation skills in English and Tagalog.
• Organized, detail-oriented, and results-driven.
• Ability to work on-site in Makati.

What We Offer

• Competitive base salary plus performance-based commission.
• Government-mandated benefits.
• HMO coverage upon regularization.
• Annual performance-based salary increase.
• Professional development and training opportunities.
• Supportive management and autonomy in handling accounts.
• Opportunity to build a career in a stable and respected industry

Why Join Us?

This is an excellent opportunity for professionals who want to grow in client management while contributing to a trusted and expanding company in the security and reinforcement sector. You will be given the tools, support, and autonomy to succeed, with clear career growth paths available.

Responsible in ensuring compliance to all documentaries including reportorial requirements of the accounts.

BENEFITS

• Guaranteed 15th month bonus plus performance incentives
• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Bonus pay
• Overtime pay
• Performance bonus

MINIMUM QUALIFICATION GUIDE

• ACADEMIC BACKGROUND

College degree, any IT, Business or Medically Allied course

• WORK EXPERIENCE

Experience in sales in Healthcare/Group Medical Insurance and Customer Service is preferrable

• COMPETENCIES AND SKILLS

With above average written and verbal communication skills Excellent presentation skills Proficient in the use of word processor, spread sheet and presentation software

OTHERS:

• With good organizational skills who can handle extensive documentation.
• Open to fresh graduates

Compliance Officer Job Description

We are seeking a highly skilled Compliance Officer to join our team. This position plays a pivotal role in ensuring that our organization adheres to legal standards and regulatory framework of online and onsite gaming platform standards. You will be responsible for monitoring and reporting results of the compliance efforts of the company, and for providing guidance regarding the management of compliance issues.  Your contributions will be crucial in safeguarding our reputation by ensuring that our company strictly follows related guidelines.

Duties and Responsibilities

• Ensure the company complies with the relevant policies, procedures, and regulatory framework of government agencies for online and onsite gaming platforms to maintain the legality and integrity of gaming operations.
• Develop, implement, and manage the organization's compliance standards
• Maintain confidentiality and handle sensitive information
• Adapt to evolving industry trends and regulatory requirements.
• Collaborate with key departments to monitor compliance standards
• Supports the executive directives cascaded by management.
• Facilitate trainings where you can share best-known-practices in compliance standards.
• Undertake any other tasks deemed relevant by the Senior Management.

Requirements

· Preferably a 4-year course graduate, bachelor's degree in law, finance, business administration, or a related field.

• At least 5 years work experience in a similar role.
• Proven experience as compliance manager (in a gaming industry is an advantage).
• Preferably with experience working in the Gambling/Gaming industry
• Experience working with online gambling companies not necessary, but highly advantageous
• Experience working with PAGCOR not necessary, but highly advantageous
• Proficiency in Microsoft Office application
• In-depth knowledge of the industry's standards and regulations.
• Excellent knowledge of reporting procedures and record keeping.
• Have exceptional attention to detail.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to "see" the complexities of procedures and regulations.
• Outstanding communication and interpersonal skills.
• Professional compliance certification is highly recommended.

JOB COMPETENCIES & SPECIFICATIONS

1. Excellent Business Acumen: Demonstrate a deep understanding of business operations, including financial literacy, strategic thinking, problem-solving skills, and the ability to make sound decisions across various domains such as finance, marketing, operations, and management.
2. Strong Interpersonal Skills: Exhibit the ability to cultivate strong relationships with clients and colleagues, with comfort in communicating with individuals at all levels, including management and executives.
3. Fast Learner: Posses the capability to swiftly acquire knowledge, processes, and priorities, particularly in dynamic environments.
4. Excellent Formal Written and Verbal Communication Skills: Proficient in crafting formal correspondences, including letters to private companies and government regulatory bodies.
5. Excellent Organization and Time Management Skills: Able to effectively prioritize and manage tasks simultaneously, coordinate meetings with various internal and external parties, and produce meticulous documentation while adhering to government body policies, rules, regulations, and guidelines.
6. Detail-Oriented: Ensure accuracy and completeness in all tasks and responsibilities.

QUALIFICATIONS

• Minimum of 1-year relevant work experience in client support or a related field
• Open to working on-site during night shifts and rotating schedules
• Proficient in English with strong verbal and written communication skills
• Tech savvy and proficient in utilizing MS Office, G Suite, CRM Systems (Zendesk) and the likes
• Willing to do extended working hours every month-end (Paid Overtime)
• A team player and is motivated to get things done
• Organized, detail-oriented and can multi-task
• Commitment to providing exceptional customer service and maintaining a positive attitude at all times
• Willing to start ASAP

JOB DESCRIPTION

• Consistently delivering exceptional customer service experiences to account holders from the US and Canada markets
• Acknowledging and responding promptly to clients' inquiries via calls, live chats and/or emails
• Guiding customers through order taking, troubleshooting and/or navigating through company sites
• Reviewing client accounts, providing updates and information about billing, shipping, refunds, and other account-related items
• De-escalating situations involving clients with concerns and/or offering further support
• Ensuring customer satisfaction by building engagement to going the extra mile
• Taking part in designated projects (Call-out projects, Subscription revivals, etc.) within the specified timeline

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you willing to work onsite and in a graveyard shift?
• Do you have experience in the BPO industry? If yes, how many years?

Education:

• Bachelor's (Preferred)

Experience:

• Client Support Specialist: 1 year (Required)

Work Location: In person

Job Responsibilities:

• Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
• Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
• Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
• Performs ad hoc data analysis and participates on various process improvement as needed.
• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

• Experience in handling voice and healthcare account is an advantage but not a requirement.
• Basic knowledge in Windows applications (Excel, Word).
• Strong verbal and / or written communication skills in either the language of the country supplied or English.
• Critical thinking and problem-solving skills.
• Demonstrate strong understanding of complex concepts and processes.
• Has initiative and is self-motivated to see through until resolution concerns raised by Clients.
• Candidate must be willing to work in night.

Client Support Representative

Ayala Ave., Makati City

Brief Description:

As a Client Support Representative for the Client Support (CS) Group you will provide great service to Advent Software's clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction. Join a talented and SCP-certified Client Support team at one of Advent's locations.

Description:

Do you want a career that will

• Provide best of class industry training and product certification
• Empower you with the necessary skills to move into client support management, product management, consulting, sales, or development
• Enable you to grow a career that bridges Technology & Wall Street

Advent Software, Inc., the world's leading provider of automated solutions for investment professionals since 1983, is seeking experienced and talented professionals to become Client Support Representatives for the Client Support Group.  The Client Support Group consists of 200 support resources in 10 different global locations. Join a talented and hardworking SCP-certified Client Support team at one of Advent's locations, focused on providing great service to optimize our clients' use of our solutions.  

Advent's Client Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. The Client Support department attracts and develops the top talent within Advent and has traditionally been the launching pad for long term careers at Advent that span multiple business units. Advent will provide new Client Support Representatives with multiple weeks of extensive and formalized training. Throughout the training period, all candidates are required to pass assessment tests and a final certification as a requirement for continued employment.

You will benefit from:

• Competitive salary package
• Hybrid work schedule after regularization
• Company-paid vacations to places like Cebu, Bohol, Palawan and Albay
• Fun events and regular team-building activities
• Have a well-defined career path that can lead you into other business units and potential overseas placement

Job Responsibilities:

• Provide high level and in-depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
• Work collaboratively with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.
• Continue internal education, training and certifications to stay ahead of an evolving technical and financial industry landscape, learn new product releases, and increase your value to the company and the client base.
• Own and address client needs and product issues from inception to resolution.
• Interpret and validate technical/data issues, test solutions, follow-up and escalate when necessary.
• Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
• Work with the internal and external technical business partners to help identify software vs. data issues.

Qualification Requirements:

• 1+ years' experience with Linux, or Networking is preferred.
• Strong customer focus and ability to manage and exceed clients' expectations for support.
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Strong analytical skills
• Ability to understand and convey client business requirements to senior level resources for escalation
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention to detail.
• Working knowledge of MS Windows, MS Excel, system architecture and environments.
• Flexibility to support market hours. The position will be working day or mid shifts to cater APAC, Middle East or Europe.

The following qualifications are advantageous and preferred:

• Bachelor's Degree in MIS, computer science, information technology or other technical courses
• Some experience with trading, portfolio management, accounting or reporting systems

If you've got what it takes to be a great Client Support Representative and want to work on a hardworking, success-oriented and fun team, then apply today

Role Overview:

· Assisting clients with their Australia visa applications

· Communicating and consulting clients on their eligibility for Australia visa programs

· Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs

· Monitoring and communicating the progress of clients' application status and ensuring all documents are valid and/or updated

· Respond to client queries promptly during the application process

· Taking ownership of clients' applications from initiation to visa outcome

· Submission of clients' applications with accurate and complete information and documentation in a timely manner

· Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs

· Be the subject matter expert in Australia visa programs

· Continuous research on Australia migration policies and assessing the impact on the company and clients

· Maintaining the company's data library for seamless retrieval and reference to client files

· Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company's service standards

Skills and Competencies:

· Bachelor's Degree and above

· Excellent command of spoken and written English

· At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry

· Superb attention to detail and accuracy

· Strong multi-tasking and organizational skills

· Demonstrate a professional, proactive, and mature demeanor

· Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team

· Knowledge of Australian temporary and permanent visa programs (e.g., TSS, 189, 190, 491)

· Experience with ImmiAccount and SkillSelect platforms is highly desirable