1,155 Client Relations jobs in the Philippines
Client Relations Associate
Makati, National Capital Region
Kyoken Builders Group
Posted 21 days ago
Job Viewed
Job Description
We are looking for a Client Relations Associate who is confident, approachable, and highly motivated to handle full-cycle sales in the construction industry—from lead generation to contract closing and after-sales support.
br>Key Responsibilities:
Source and generate new client leads through various channels
Conduct client meetings and site visits to assess project needs
Propose construction solutions and prepare tailored quotations
Assist in negotiation and finalization of contracts
Coordinate closely with project teams for smooth implementation and turnover
Maintain long-term client relationships to drive repeat business and referrals
Qualifications:
Must have a very pleasing personality and strong interpersonal skills
Sales experience is an advantage, especially in construction, real estate, or similar fields
College graduate not required, but must be willing to attend online trainings
Must be organized, detail-oriented, and confident in handling clients professionally
Familiarity with basic construction processes and timelines is a plus
Compensation and Incentives:
Competitive Basic Pay:
Monthly salary ranging from PHP 35,000 to PHP 45,000, depending on qualifications and experience.
Performance-Based Bonus:
Earn up to PHP 200,000 per closed and successful contract, based on performance metrics and client satisfaction. This incentive rewards initiative, negotiation skills, and project success.
Employment Status and Benefits:
Upon regularization, employees will be entitled to standard benefits in accordance with the Labor Code of the Philippines, including:
13th month pay
SSS, PhilHealth, and Pag-IBIG contributions
Paid service incentive leave (SIL)
Government-mandated holidays
Opportunity for promotion and salary increase based on performance and tenure
Professional Growth:
Access to online trainings and skill development programs, especially designed to enhance your knowledge in sales strategy and construction industry fundamentals.
Supportive Work Culture:
Work with a team that values professionalism, initiative, and respect, while enjoying a flexible and goal-oriented environment.
Job Types: Full-time, Part-time, Temporary, Contract, Commission, Permanent
Contract length: 12 months
Expected hours: 20 – 40 per week < r>
Work Location: Remote
br>Key Responsibilities:
Source and generate new client leads through various channels
Conduct client meetings and site visits to assess project needs
Propose construction solutions and prepare tailored quotations
Assist in negotiation and finalization of contracts
Coordinate closely with project teams for smooth implementation and turnover
Maintain long-term client relationships to drive repeat business and referrals
Qualifications:
Must have a very pleasing personality and strong interpersonal skills
Sales experience is an advantage, especially in construction, real estate, or similar fields
College graduate not required, but must be willing to attend online trainings
Must be organized, detail-oriented, and confident in handling clients professionally
Familiarity with basic construction processes and timelines is a plus
Compensation and Incentives:
Competitive Basic Pay:
Monthly salary ranging from PHP 35,000 to PHP 45,000, depending on qualifications and experience.
Performance-Based Bonus:
Earn up to PHP 200,000 per closed and successful contract, based on performance metrics and client satisfaction. This incentive rewards initiative, negotiation skills, and project success.
Employment Status and Benefits:
Upon regularization, employees will be entitled to standard benefits in accordance with the Labor Code of the Philippines, including:
13th month pay
SSS, PhilHealth, and Pag-IBIG contributions
Paid service incentive leave (SIL)
Government-mandated holidays
Opportunity for promotion and salary increase based on performance and tenure
Professional Growth:
Access to online trainings and skill development programs, especially designed to enhance your knowledge in sales strategy and construction industry fundamentals.
Supportive Work Culture:
Work with a team that values professionalism, initiative, and respect, while enjoying a flexible and goal-oriented environment.
Job Types: Full-time, Part-time, Temporary, Contract, Commission, Permanent
Contract length: 12 months
Expected hours: 20 – 40 per week < r>
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
0
Newbie Account - Client Relations Associate - Nonvoice
National Capital Region, National Capital Region
Caldwell Communications
Posted 19 days ago
Job Viewed
Job Description
Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Customer Service Associate to join our team.
br>If you’re a college graduate in Finance, Accounting, Entrepreneurship, or Marketing, and excited to learn even without prior call center experience, this opportunity is for you! < r>
Your Key Responsibilities
- Handle non-voice support for clients in shipping and logistics with speed and accuracy
- Help customers track deliveries, solve concerns, and provide clear updates
- Keep records organized and follow company processes closely
Needed Qualifications
- College graduate in Finance, Accounting, Entrepreneurship, or Marketing
- Willing to work onsite in shifting schedules
Perks You'll Enjoy
* Earn PHP 16,000 – PHP 18,000 < r>* HMO, paid training, and government benefits
* 13th month pay and growth opportunities
Ready to Elevate Your Career?
If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the ""Apply Now"" button.
Join us in creating exceptional experiences for our clients. Let’s make a difference together!
br>If you’re a college graduate in Finance, Accounting, Entrepreneurship, or Marketing, and excited to learn even without prior call center experience, this opportunity is for you! < r>
Your Key Responsibilities
- Handle non-voice support for clients in shipping and logistics with speed and accuracy
- Help customers track deliveries, solve concerns, and provide clear updates
- Keep records organized and follow company processes closely
Needed Qualifications
- College graduate in Finance, Accounting, Entrepreneurship, or Marketing
- Willing to work onsite in shifting schedules
Perks You'll Enjoy
* Earn PHP 16,000 – PHP 18,000 < r>* HMO, paid training, and government benefits
* 13th month pay and growth opportunities
Ready to Elevate Your Career?
If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the ""Apply Now"" button.
Join us in creating exceptional experiences for our clients. Let’s make a difference together!
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 2 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 13 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service
Meycauayan, Bulacan
Nestle
Posted 17 days ago
Job Viewed
Job Description
**SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Pasig, National Capital Region
Noah Interactive Ventures Incorporated
Posted today
Job Viewed
Job Description
Noah and Eve Center, a leading innovative aesthetic clinic in Metro and currently #1 on ClassPass, is seeking a passionate Customer Service Representative with 2-3 years of experience to join our team. If you're eager to help clients achieve their aesthetic and wellness goals and provide exceptional service, this is the role for you!
br>As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success. < r>
Key Responsibilities:
- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction
Qualifications:
2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
Passionate about helping clients achieve their aesthetic and wellness goals
Strong written and verbal communication skills
Adept at addressing customer concerns, complaints, and providing effective solutions
Ability to manage multiple inquiries simultaneously and provide timely, professional responses
Willingness to work on-site with a shifting schedule, including evenings
Job Type: Full-time
Benefits:
Flexible schedule
Paid training
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Commission pay
Language:
English (Required)
Work Location: In person
br>As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success. < r>
Key Responsibilities:
- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction
Qualifications:
2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
Passionate about helping clients achieve their aesthetic and wellness goals
Strong written and verbal communication skills
Adept at addressing customer concerns, complaints, and providing effective solutions
Ability to manage multiple inquiries simultaneously and provide timely, professional responses
Willingness to work on-site with a shifting schedule, including evenings
Job Type: Full-time
Benefits:
Flexible schedule
Paid training
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Commission pay
Language:
English (Required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Taguig, National Capital Region
Hunter's Hub Incorporated
Posted today
Job Viewed
Job Description
Job Title: Customer Service Representative (CSR)
Account: Online Video Sharing br>Location: Onsite – Taguig < r>Schedule: Shifting (including nights, weekends, holidays)
Job Qualifications:
• Completed at least 2 years in college, with no back subjects < r>• pen to fresh graduates and career shifters < r>• P ior BPO or customer service experience is a plus, but not required < r>• E cellent communication skills in English (must pass B2 level Versant test) < r>• W lling and able to work onsite in Taguig < r>
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
• H ndle inbound customer queries and concerns related to video sharing, account access, and content moderation. < r>• P ovide accurate, timely, and empathetic responses via email, chat, or calls. < r>• G ide users in navigating platform features and resolving technical issues. < r>• E calate unresolved issues to the appropriate team when necessary. < r>• M intain quality standards and meet performance metrics such as CSAT, AHT, and QA. < r>• S ay up to date with platform policies, guidelines, and feature updates.
Account: Online Video Sharing br>Location: Onsite – Taguig < r>Schedule: Shifting (including nights, weekends, holidays)
Job Qualifications:
• Completed at least 2 years in college, with no back subjects < r>• pen to fresh graduates and career shifters < r>• P ior BPO or customer service experience is a plus, but not required < r>• E cellent communication skills in English (must pass B2 level Versant test) < r>• W lling and able to work onsite in Taguig < r>
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
• H ndle inbound customer queries and concerns related to video sharing, account access, and content moderation. < r>• P ovide accurate, timely, and empathetic responses via email, chat, or calls. < r>• G ide users in navigating platform features and resolving technical issues. < r>• E calate unresolved issues to the appropriate team when necessary. < r>• M intain quality standards and meet performance metrics such as CSAT, AHT, and QA. < r>• S ay up to date with platform policies, guidelines, and feature updates.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Associate
National Capital Region, National Capital Region
Lewis Glanz Consulting
Posted today
Job Viewed
Job Description
Essential Functions/Core Responsibilities:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) br>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking < r>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer < r>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures < r>• Maintain broad knowledge of client products and/or services < r>• Prepare complete and accurate work including appropriately notating accounts as required < r>• Participate in activities designed to improve customer satisfaction and business performance < r>• Offer additional products and/or services < r>• Track, document and retrieve information in call tracking database < r>
Candidate Profile:
• High school diploma with six plus months of customer service experience preferred < r>• Courteous with strong customer service orientation < r>• Strong computer navigation skills and PC Knowledge < r>• Ability to effectively communicate, both written and verbally < r>• Ability to learn including strong problem solving skills < r>• Dependable with proficient attention to detail < r>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly < r>• Tolerance for repetitive work in a fast-paced, high production work environment < r>• Ability to work as a team member, as well as independently < r>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner < r>• Able to rotate shifts, as needed < r>• Based on location and/or program, additional experience/skills may be required < r>• Job requirements may vary by country and will not contravene any local laws
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) br>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking < r>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer < r>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures < r>• Maintain broad knowledge of client products and/or services < r>• Prepare complete and accurate work including appropriately notating accounts as required < r>• Participate in activities designed to improve customer satisfaction and business performance < r>• Offer additional products and/or services < r>• Track, document and retrieve information in call tracking database < r>
Candidate Profile:
• High school diploma with six plus months of customer service experience preferred < r>• Courteous with strong customer service orientation < r>• Strong computer navigation skills and PC Knowledge < r>• Ability to effectively communicate, both written and verbally < r>• Ability to learn including strong problem solving skills < r>• Dependable with proficient attention to detail < r>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly < r>• Tolerance for repetitive work in a fast-paced, high production work environment < r>• Ability to work as a team member, as well as independently < r>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner < r>• Able to rotate shifts, as needed < r>• Based on location and/or program, additional experience/skills may be required < r>• Job requirements may vary by country and will not contravene any local laws
This advertiser has chosen not to accept applicants from your region.
7
Customer service representative
National Capital Region, National Capital Region
Lexie staffing
Posted today
Job Viewed
Job Description
Key Responsibilities:
Handle inbound and outbound customer calls in a professional and courteous manner br>
Respond to customer inquiries via phone, email, or chat platforms
Provide accurate information regarding products, services, or accounts
Resolve customer complaints or issues efficiently, aiming for first-contact resolution
Follow company protocols and standard operating procedures (SOPs)
Document call details, interactions, and customer feedback in the CRM system
Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality assurance scores
Escalate complex or unresolved issues to higher-level support or supervisors
Stay up-to-date with product knowledge, system updates, and company policies
Maintain a positive and professional attitude when dealing with customers and colleagues
Handle inbound and outbound customer calls in a professional and courteous manner br>
Respond to customer inquiries via phone, email, or chat platforms
Provide accurate information regarding products, services, or accounts
Resolve customer complaints or issues efficiently, aiming for first-contact resolution
Follow company protocols and standard operating procedures (SOPs)
Document call details, interactions, and customer feedback in the CRM system
Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality assurance scores
Escalate complex or unresolved issues to higher-level support or supervisors
Stay up-to-date with product knowledge, system updates, and company policies
Maintain a positive and professional attitude when dealing with customers and colleagues
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
National Capital Region, National Capital Region
Metacom
Posted 1 day ago
Job Viewed
Job Description
Hi ! Were Hiring for Alabang Site
br>under INSURSNCE Non-Life Account
up to 21K for the salary package
dayshift with fixed weekends off
open for HS graduates with 1 year of BPO experience
other benefits:
HMO Plus 3 Dependents, 22 Paid Leaves, Fixed Weekends Off
13th Month Pay, Company Sponsored Trips or Retreats
br>under INSURSNCE Non-Life Account
up to 21K for the salary package
dayshift with fixed weekends off
open for HS graduates with 1 year of BPO experience
other benefits:
HMO Plus 3 Dependents, 22 Paid Leaves, Fixed Weekends Off
13th Month Pay, Company Sponsored Trips or Retreats
This advertiser has chosen not to accept applicants from your region.
9