What Jobs are available for Call Centers in Makati?

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Provide general overall FC services including continuous monitoring of facility. Handle routine property management operations, including procurement of office supplies and customer satisfaction to client, agencies and visitors.

• Act as reception to the space, meet and greet visitors and answer phone as needed.
• Provide direction/information to vendors, facility staff, and service providers as required to ensure excellent coordination/execution of work within client environment.
• Receive and respond to client service requests (emails, phone calls (voicemail), in person.
• Monitor and maintain the online work order system (Corrigo).
• Assist vendors with quote and invoice submittals to ensure target SLAs are met.
• Create purchase orders.
• Coordinate contractor access request and approvals through Smartsheet a web-based application.
• Complete building and exterior walkthroughs, generating work orders for noted deficiencies.
• Order supplies for general office use and various client driven initiatives as needed.
• Attend, participate and provide support for meetings, events, and conference room reservations as needed and directed.
• Periodically check building mailroom and notify recipients of packages for retrieval.
• Provide general overall FC services including continuous monitoring of the facility.
• Participate as a key team member in response to emergency situations.

Qualifications

• Education/training

o degree in facilities management, business or another related field.

o Bachelor's degree preferred.

o 2+ years' experience with facility or property administration.

• Skills and Knowledge

o Excellent communication skills both written and verbal.

o Superior customer service skills and orientation.

o Ability to always maintain professionalism under stressful situations.

o Ability to plan and manage work orders under time constraints.

o Ability to multitask and work without direct supervision.

o Strong organizational and time management skills.

o Proficient in MS Office.

Location:

On-site –Makati, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Qualifications

3 yrs experience in BPO

Telco Support, Troubleshooting experience

With experience with ticketing tools like salesforce

Excellent Communication skills.

Experience as a mentor, coach,SME or QA

Job Type: Full-time

Pay: Up to Php35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• What is your email add?

Experience:

• BPO Helpdesk: 3 years (Preferred)

Work Location: In person

WORK SCHEDULE:

Helpdesk Technician

Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)

Remote (Work from home)

Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack. They adhere to established processes and procedures while actively contributing to the creation and maintenance of documentation for common issues, thereby streamlining recurring tasks. In addition to assisting in ticket scheduling and responding to phone and chat support requests, Technicians are responsible for diligently following up with end users and ensuring the resolution of all tickets. They are also skilled at identifying requests that fall outside the scope of existing agreements and taking appropriate action

Basic Functions:

•Efficiently managing and resolving trouble tickets

•Facilitating effective communication with both internal teams and clients

•Offering responsive chat and phone support

•Independently coordinating their own schedules

•Maintaining meticulous document and file management

•Conducting quality assurance checks on completed tickets

•Educating and encouraging clients to adhere to best practices

•Proactively addressing ongoing issues and ensuring their resolution

Additional Duties and Responsibilities:

•Providing valuable remote assistance to on-site technicians

•Identifying opportunities for process improvement and actively participating in their development

•Collaborating seamlessly within and across teams to ensure the swift resolution of issues and the completion of root cause analyses

•Rigorously testing solutions to prevent recurring issues and avoid short-term "band-aid" fixes

•Offering informed product recommendations from within our technology stack

•Recognizing out-of-scope (OOS) opportunities and furnishing comprehensive information required for successful project execution

Knowledge, Skills, and/or Abilities Required:

•Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.

•Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.

•Effective Communication: Ability for collaboration with cross-functional teams and clients.

•Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.

•Time Management: Effective multitasking and task prioritization.

•Adaptability: Ability to stay current with evolving IT technologies and industry trends.

•Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.

•Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.

•Continuous Learning: Willingness to acquire new skills and expand technical expertise.

•Customer-Centric Approach: Focused on delivering exceptional service and support.

•Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Senior Helpdesk Engineer

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

At Helix Systems, we've been helping small and mid-sized businesses (40–500 users) solve their IT and cybersecurity challenges for over 20 years. As a Managed Service Provider (MSP), we pride ourselves on making IT simple, stress-free, and efficient.

We automate, we script, and we document because IT should be smooth, not stressful. Our clients trust us because we invest in tools and solutions that work. Some of our favorites: Kaseya, Freshdesk, Meraki (yes, the full stack), Addigy, Microsoft 365, Google Workspace, SentinelOne, Huntress, and more.

Why This Role Matters

Our Help Desk is fast, precise, and customer obsessed Most requests are solved in under 20 minutes. As a Senior Helpdesk Engineer, you'll be on the front lines, tackling issues across modern IT stacks, keeping businesses running, and delivering great user experiences.

If you thrive in a high velocity, high standards environment and love solving hands on problems, this role is for you.

Schedule & Location

• Remote
• Saturday through Tuesday, 10:00 AM – 8:00 PM Eastern (4×10 schedule)

What You'll Do

• Be the first point of contact for support calls and tickets through Freshdesk
• Troubleshoot and resolve desktop, network, and application issues
• Document every action clearly in our ticketing system
• Follow SOPs and contribute to internal documentation
• Deliver a professional, empathetic experience with every client interaction
• Monitor tickets to ensure timely updates and SLA compliance

The Kinds of Issues You'll Handle

• Outlook crashes, mailbox connectivity, search/indexing problems
• Password resets, account lockouts, and MFA troubleshooting
• Printer and VPN access issues
• System performance (slowness, high CPU/disk usage)
• Drive mapping and file access errors
• Zoom/Teams glitches (audio, video, settings)
• Microsoft 365 & Google Workspace account and sync problems
• SharePoint access & sync issues
• Endpoint security alerts (SentinelOne / Huntress)
• Basic networking diagnostics (Wi-Fi, DNS, IP, DHCP)

What You Bring

• 3+ years of helpdesk or IT support experience (MSP experience strongly preferred)
• Strong knowledge of Windows 10/11 and Microsoft Office
• Hands-on experience with RMM tools (Kaseya, ScreenConnect, or similar)
• Microsoft 365 admin experience and SaaS troubleshooting skills
• Familiarity with Active Directory basics (users, groups)
• Solid grasp of networking fundamentals
• Ability to explain tech clearly to non-technical people
• High standards for communication, documentation, and follow-through
• Fluency in written and spoken English

Bonus Points For

• Experience with macOS or Google Workspace administration
• Exposure to Azure, Hyper-V, or other virtualization technologies
• Industry certifications (A+, Net+, Security+, MCSA, CCNA, MCSE, etc.)

How to Apply

When applying, please answer the following:

1. Do you have MSP experience? (YES / NO)

2. Rate yourself (1 = never used, 2 = beginner, 3 = expert) on:

3. RMM tools (Kaseya, Ninja, N-able, etc.)

4. Ticketing systems (ConnectWise, Freshdesk, Autotask, etc.)
5. Office 365 management
6. Azure
7. Active Directory
8. Hyper-V
9. Google Workspace
10. macOS
11. What certifications do you hold?
12. What are your compensation requirements?
13. Why are you leaving your current/last job? (It's okay to be honest.)
14. Tell us about an IT project or achievement you're proud of.

Why you'll love working here: We value efficiency, learning, and collaboration. You'll get exposure to a wide range of tools and environments, sharpen your technical skills daily, and work with a team that has your back.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Nogle Philippines Inc.
is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

About The Opportunity

We're looking for a proactive and customer-focused
IT Help Desk Engineer
to provide remote technical support across our global organization. In this role, you'll be the first point of contact for end users, resolving issues related to hardware, software, networks, and cloud services. Fluency in
English
is required, and Mandarin proficiency is highly preferred to support our diverse user base.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support in person, or via email, chat, and video calls
• Troubleshoot issues related to Windows/macOS, Google Workspace, Office 365, WiFi, and network connectivity
• Escalate complex problems to appropriate teams and follow up to ensure resolution
• Manage user accounts, access permissions, and device configurations
• Document support cases, solutions, and user guides in the knowledge base
• Assist with onboarding/offboarding processes including device setup and account provisioning
• Maintain high levels of customer satisfaction through timely and professional communication
• Collaborate with Infra, security, and operations teams to improve support workflows

Requirement:

• 2+ years of experience in IT support, help desk, or technical customer service
• Strong troubleshooting skills across operating systems, productivity tools, and remote access technologies
• Fluent in
  English
  (spoken and written);
  bilingual
  in Mandarin is a strong plus
• Familiarity with ticketing systems (e.g., Jira, JSM)
• Basic understanding of networking, cloud services, and endpoint security
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively

Nice To Haves:

• IT certifications (e.g., CompTIA A+, Microsoft 365, ITIL)
• Experience supporting users across multiple time zones and cultures
• Knowledge of MDM solutions

Perks & Benefits:

• Competitive total compensation package
• Various team-building programs and company events
• Comprehensive healthcare schemes for employees
• And many more Apply and let us tell you more