4 Call Center Agents jobs in Balanga

About Us

Yoonet is more than just another BPO. We're a proudly New Zealand family-owned company that's called Balanga, Bataan home for over 10 years. We specialise in connecting talented Filipinos with businesses across Australia and New Zealand, creating pathways to meaningful international careers right here in your hometown.

About the Role

Be the friendly voice that makes every client interaction meaningful As a
Customer Service Support (Voice)

, you'll be part of our
office-based team in Balanga, Bataan

, supporting an Australian allied health client that has been with Yoonet for
10 years of trusted partnership

. This is not sales or collections—just meaningful conversations, patient care, and practitioner support that truly make a difference.

What You'll Do

• Handle inbound and outbound calls for appointment bookings, confirmations, cancellations, and reschedules.
• Provide accurate updates to practitioners through Slack.
• Conduct recalls using CRM to keep patients engaged.
• Deliver professional, warm, and empathetic support at every interaction.
• Contribute feedback for improving workflows and scripts.

What Are We Looking For

• Experience in customer service, call centre, or healthcare reception.
• Clear, warm, and professional communication skills (verbal a must).
• Strong attention to detail and organisational skills.
• Tech-savvy and comfortable with platforms like Slack and CRMs.
• Empathetic, adaptable, and team-oriented.

What We Offer

• A full-time role with opportunities to grow
• A supportive, collaborative work environment
• Health, dental, and life insurance benefits
• Career development, training, and upskilling opportunities
• Generous leave credits with the option to monetise
• Employee recognition, incentives, and fun team activities
• Work-life balance initiatives and family-friendly policies

Why Join Us

• Office-based role in Balanga, Bataan
• Long-standing partnership with a stable client of 15 years
• Consistent weekday schedule: 7AM–4PM
• Inclusive culture, modern systems, and growth opportunities

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Financial Campaign- Operations Manager

In this role, an Operations Manager (OM) will be responsible for leading the business unit to its maximum potential. An OM is expected to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing coaching and development to your direct reports and meeting defined quality, customer experience and productivity requirements.

Responsibilities

• Leads a team of Front Line Managers in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff
• Coordinates work flow to achieve the volume expected to meet operational requirements. Approves special price concessions, quotes, fee allowances or adjustments
• Promotes and maintains the accuracy and quality of services, deliverables, and content; direct process improvement projects
• Maintaining and developing relationships and communicate issues of importance within the department and/or business unit
• Responsible for preparing fair, accurate and thorough performance reviews. Monitors performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates.
• Utilizes appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects.
• Recognizes and recommends operational improvement.

Minimum Qualifications

• Handled customer service and or financial campaign
• Relevant and successful experience manager in a larger or more complex unit
• Significant years of directly related experience and supervisory or lead role experience
• Experience in Team Management, Performance Management
• Experience in a Customer Service and/or Financial account

Why join Genpact?

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let's build tomorrow together.Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Now Hiring: Customer Service Representative

Location: Clark Pampanga

Start Date: October 7, 2025

Salary: Up to Php 27,000 per month plus incentives

We are looking for enthusiastic and customer-focused individuals to join our growing team as Customer Service Representatives. This is an excellent opportunity for fresh graduates and career shifters—no prior experience required, we'll train you

What We Offer

• Competitive salary of up to Php 27,000 per month
• Performance-based incentives & bonuses
• HMO coverage and other benefits
• Paid training on your first days
• Clear career advancement opportunities
• 100% virtual hiring process
• Interview via phone call only
• Fast and hassle-free application

Qualifications:

• Strong verbal and written communication skills.
• Active listening and problem-solving abilities.
• Positive and professional attitude
• Can start as soon as possible

How To Apply:

Apply now and submit your updated resume. Our recruitment team will contact shortlisted candidates directly.