Customer Service Representative

Balanga, Bataan ₱300000 - ₱450000 Y Yoonet

Posted today

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Job Description

About Us

Yoonet is more than just another BPO. We're a proudly New Zealand family-owned company that's called Balanga, Bataan home for over 10 years. We specialise in connecting talented Filipinos with businesses across Australia and New Zealand, creating pathways to meaningful international careers right here in your hometown.

About the Role

Be the friendly voice that makes every client interaction meaningful As a
Customer Service Support (Voice)

, you'll be part of our
office-based team in Balanga, Bataan

, supporting an Australian allied health client that has been with Yoonet for
10 years of trusted partnership

. This is not sales or collections—just meaningful conversations, patient care, and practitioner support that truly make a difference.

What You'll Do

  • Handle inbound and outbound calls for appointment bookings, confirmations, cancellations, and reschedules.
  • Provide accurate updates to practitioners through Slack.
  • Conduct recalls using CRM to keep patients engaged.
  • Deliver professional, warm, and empathetic support at every interaction.
  • Contribute feedback for improving workflows and scripts.

What Are We Looking For

  • Experience in customer service, call centre, or healthcare reception.
  • Clear, warm, and professional communication skills (verbal a must).
  • Strong attention to detail and organisational skills.
  • Tech-savvy and comfortable with platforms like Slack and CRMs.
  • Empathetic, adaptable, and team-oriented.

What We Offer

  • A full-time role with opportunities to grow
  • A supportive, collaborative work environment
  • Health, dental, and life insurance benefits
  • Career development, training, and upskilling opportunities
  • Generous leave credits with the option to monetise
  • Employee recognition, incentives, and fun team activities
  • Work-life balance initiatives and family-friendly policies

Why Join Us

  • Office-based role in Balanga, Bataan
  • Long-standing partnership with a stable client of 15 years
  • Consistent weekday schedule: 7AM–4PM
  • Inclusive culture, modern systems, and growth opportunities
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Customer Service with Bpo Experience Bataan Site

Balanga, Bataan Metacom North

Posted today

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Job Description

**Job Qualifications**:

- Must high school graduate
- With at least 6 months of BPO experience
- College Graduate No BPO experience Required
- Must have strong verbal and written English communication skills
- Can do onsite work in Balanga, Bataan

Job Responsibilities:

- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies

**Salary**: Php18,000.00 - Php23,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

**Education**:

- Junior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)
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