What Jobs are available for Call Center Agent in Consolacion?

Job Description:

As a Call Center Agent, you will handle inbound and outbound calls to assist customers with their inquiries, concerns, and service requests. You will provide accurate information, resolve issues in a professional manner, and ensure excellent customer satisfaction. Your role may also include upselling or cross-selling products and documenting customer interactions.

Key Responsibilities:

• Answer customer inquiries via phone, email, or chat
• Provide accurate information and timely resolutions
• Escalate complex issues to the appropriate department
• Maintain professionalism and empathy during interactions
• Meet performance metrics such as quality, efficiency, and customer satisfaction

Qualifications:

• Senior High School Graduate, College Undergraduate, or College Graduate
• With or Without BPO Experience (training provided)
• Good English communication skills
• Willing to work onsite in Cebu and amenable to shifting schedules

What We Offer:

• Competitive salary (up to ₱25,000/month)
• HMO coverage on Day 1 + Dependents upon regularization
• Paid training
• Performance incentives and allowances
• Night differential pay
• Career growth and promotion opportunities
• Supportive and collaborative work environment

About the role

As a WAVE 2 CALL CENTER AGENT - NO VERSANT at AGVILL RESOURCES INC', you will be responsible for providing exceptional customer service through phone and digital channels. This full-time role will be based in Danao City Cebu, offering the opportunity to work in a dynamic and collaborative call centre environment.

What you'll be doing

1. Handling inbound and outbound customer calls with professionalism and empathy
2. Responding to customer inquiries, addressing concerns and resolving issues in a timely and effective manner
3. Updating customer accounts and records in the company's systems
4. Proactively identifying opportunities to upsell or cross-sell products and services
5. Adhering to all call centre policies, procedures and quality standards
6. Contributing to a positive team culture and collaborating with colleagues

What we're looking for

1. Previous experience in a customer service or call centre role, preferably in the retail, telecommunications or financial services industries
2. Strong communication and interpersonal skills, with the ability to build rapport with customers
3. Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
4. Proficiency in using computer systems and customer relationship management (CRM) software
5. A positive, enthusiastic and adaptable attitude
6. Fluency in English and the local language

What we offer

At AGVILL RESOURCES INC', we are committed to providing a supportive and rewarding work environment for our employees. You can expect:

1. Competitive salary and performance-based bonuses
2. Comprehensive medical and dental benefits
3. Opportunities for career development and advancement
4. A collaborative and inclusive team culture
5. Modern and well-equipped call centre facilities

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

About us

AGVILL RESOURCES INC' is a leading provider of customer service solutions, with a strong presence in the call centre industry. Our mission is to deliver exceptional customer experiences that create lasting value for our clients. With a focus on innovation and continuous improvement, we are committed to being the trusted partner of choice for our customers.

Apply now to join our dynamic team and take the first step towards an exciting new career opportunity.

Are you ready to kick-start or grow your career in the BPO industry? We're looking for Customer Service Representatives who are passionate about helping others, eager to learn, and open to working in a fast-paced environment. No experience? No problem — fresh graduates and career shifters are welcome to apply

• At least Senior High School graduate (K-12) or equivalent
• Good communication skills in English
• With or without BPO/customer service experience
• Willing to work onsite
• Amenable to shifting schedules, including night shifts, weekends, and holidays
• Must have a stable internet connection and device for the virtual recruitment process

• Competitive salary up to PHP 27,000/month
• Incentives and performance bonuses
• Paid training
• Opportunities for career advancement
• Friendly and supportive team environment
• Virtual recruitment process – Apply from the comfort of your home

• Handle customer inquiries via phone, email, or chat
• Provide excellent service by resolving issues efficiently and professionally
• Document customer interactions and follow up when needed
• Maintain up-to-date knowledge of products, services, and procedures

Hi, Future Game-changer Chill out this Summer and Enjoy Exclusive Perks June Class

We're Hiring: Customer Service Representative Position No Final Interview Accounts Available

Ready to take your career to the next level in the BPO industry? Join our growing team and be part of a healthcare account that truly makes a difference

Qualifications:

* High School Graduate, Senior High, College Level, or Graduate

* Good English communication skills

* Willing to work onsite and start ASAP

* BPO experience preferred is an ADVANTAGE

* Hassle-free, end-to-end digital application process

* Supportive team and growth opportunities

* Meaningful work in the healthcare industry