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Customer Service Representative
Polomolok, South Cotabato
IdeasUnlimited Philippines
Posted today
Job Viewed
Job Description
**QUALIFICATIONS**:
- Excellent verbal and written communication skills
- Minimum 2 years of experience in Customer or Technical Support
- Smart, Tech-savvy, Punctual, Results-driven
**COMPENSATION**:
- Market Competitive Base Salary (Up to 20K)
- Night differential and Government-mandated benefits
- HMO and Paid Leave Credits after regularization
- Perfect Attendance Bonus and Transportation Allowance
- Yearly increment based on the performance rating
**Job Types**: Full-time, Permanent
**Salary**: Up to Php20,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Overtime pay
Ability to commute/relocate:
- Polomolok: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work at night in Philippine time?
- Are you willing to work on weekends?
- Are you willing to work on holidays like Christmas or New Year?
- Excellent verbal and written communication skills
- Minimum 2 years of experience in Customer or Technical Support
- Smart, Tech-savvy, Punctual, Results-driven
**COMPENSATION**:
- Market Competitive Base Salary (Up to 20K)
- Night differential and Government-mandated benefits
- HMO and Paid Leave Credits after regularization
- Perfect Attendance Bonus and Transportation Allowance
- Yearly increment based on the performance rating
**Job Types**: Full-time, Permanent
**Salary**: Up to Php20,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Overtime pay
Ability to commute/relocate:
- Polomolok: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work at night in Philippine time?
- Are you willing to work on weekends?
- Are you willing to work on holidays like Christmas or New Year?
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Advisor - Digital Intake - Mactan 2025
Lapu, South Cotabato
Concentrix
Posted 22 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Digital Intake - Mactan 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu - The Mactan Newtown - 2nd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Digital Intake - Mactan 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu - The Mactan Newtown - 2nd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative no Bpo Exp Gen San
General Santos, South Cotabato
Sapient North
Posted today
Job Viewed
Job Description
**What are we looking for?**
- Open to High School and Senior High School Graduates
- Excellent to above average English communication skills
- BPO experience is a plus but not necessary
- Can do onsite work
- With in 25km to 35 km
**Responsibilities**:
- Answers phone calls and provides important information/ assistance to clients
- Checks mail, fax and internet mail to provide customer assistance
- Communicates with customer on the phone or using written correspondence to take care of concerns
- Answer participant questions,, as well as talk to participants to achieve full understanding of what critical information are being asked.
Pay: Php16,000.00 - Php25,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
- Open to High School and Senior High School Graduates
- Excellent to above average English communication skills
- BPO experience is a plus but not necessary
- Can do onsite work
- With in 25km to 35 km
**Responsibilities**:
- Answers phone calls and provides important information/ assistance to clients
- Checks mail, fax and internet mail to provide customer assistance
- Communicates with customer on the phone or using written correspondence to take care of concerns
- Answer participant questions,, as well as talk to participants to achieve full understanding of what critical information are being asked.
Pay: Php16,000.00 - Php25,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
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