Customer Service Representative
Las Piñas, National Capital Region
Soonest Global Express Corporation
Posted today
Job Viewed
Job Description
SENIOR CUSTOMER SERVICE REPRESENTATIVE-IMPORT & EXPORT
(Import and Export Department) br>
Job Description of Senior Customer Service Representative-Import & Export
The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely and accurate processing of import/export documentation, communicate with freight forwarders and customs brokers, as well as maintains excellent coordination/relationship with clients, suppliers, and internal teams. This position requires in-depth knowledge of international trade, compliance, logistic procedures, and exceptional customer service skills.
Official “Duties and Responsibilities” of Senior Customer Service Representative-Import & Export:
onitors coordination with shipping lines, consolidators, and brokers for import and export transactions. < r> nitors submission of pre-advice and FSI. < r> nitors and checks confirmation of draft MBL/HBL/MAWB/HAWB. < r> ecks draft import manifest and monitor timely submission. < r> ecks and signs the prepared documents for issuance of Delivery Order to the broker. < r> nitors the request of billing invoice from shipping line/consolidator/broker and filing of request for payment of such invoices to Accounting department. < r> nitors Job Order folders. < r> ersees billing invoice requests to Billing department. < r> nitors the status of Container Deposit refund. < r> nitors the status Pending Import and Export transactions via Google Sheet daily. < r> nitors the delivery of cargoes to consignee for both import and export transactions. < r> oposes resolutions to concerns related to import and export transactions. < r> ndles import and export operational concerns. < r> nitors the attendance and Performance of Customer Service Assistants. < r>
quires rates from shipping line/consolidator. < r> ovides import and export rates to clients based on SGEC Standard Tariff. < r> epares and submits monthly report to CAB & PSB (DTI) FTEB. < r> dating and maintaining of records of shipping lines and airlines, & other related transactions. < r> velop step-by-step guide for import and export.
(Import and Export Department) br>
Job Description of Senior Customer Service Representative-Import & Export
The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely and accurate processing of import/export documentation, communicate with freight forwarders and customs brokers, as well as maintains excellent coordination/relationship with clients, suppliers, and internal teams. This position requires in-depth knowledge of international trade, compliance, logistic procedures, and exceptional customer service skills.
Official “Duties and Responsibilities” of Senior Customer Service Representative-Import & Export:
onitors coordination with shipping lines, consolidators, and brokers for import and export transactions. < r> nitors submission of pre-advice and FSI. < r> nitors and checks confirmation of draft MBL/HBL/MAWB/HAWB. < r> ecks draft import manifest and monitor timely submission. < r> ecks and signs the prepared documents for issuance of Delivery Order to the broker. < r> nitors the request of billing invoice from shipping line/consolidator/broker and filing of request for payment of such invoices to Accounting department. < r> nitors Job Order folders. < r> ersees billing invoice requests to Billing department. < r> nitors the status of Container Deposit refund. < r> nitors the status Pending Import and Export transactions via Google Sheet daily. < r> nitors the delivery of cargoes to consignee for both import and export transactions. < r> oposes resolutions to concerns related to import and export transactions. < r> ndles import and export operational concerns. < r> nitors the attendance and Performance of Customer Service Assistants. < r>
quires rates from shipping line/consolidator. < r> ovides import and export rates to clients based on SGEC Standard Tariff. < r> epares and submits monthly report to CAB & PSB (DTI) FTEB. < r> dating and maintaining of records of shipping lines and airlines, & other related transactions. < r> velop step-by-step guide for import and export.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Makati City, National Capital Region
Lexie Staffing
Posted 1 day ago
Job Viewed
Job Description
Talent acquisition for Customer Service Representatives focuses on finding and hiring individuals with strong communication, problem-solving, and interpersonal skills. Since CSRs are the front line of customer interaction, the process looks beyond just filling the role—it ensures candidates can provide excellent customer experiences, adapt to different situations, and grow with the company.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Mandaluyong, National Capital Region
BPO Sapient Solutions
Posted 2 days ago
Job Viewed
Job Description
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Mandaluyong, National Capital Region
Sapient Global Services
Posted 2 days ago
Job Viewed
Job Description
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Mandaluyong, National Capital Region
Sapient Global Services
Posted 2 days ago
Job Viewed
Job Description
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Mandaluyong, National Capital Region
BPO Sapient NCR
Posted 2 days ago
Job Viewed
Job Description
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Mandaluyong, National Capital Region
Sapient Global Services
Posted 2 days ago
Job Viewed
Job Description
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Cafes Jobs in Antipolo !
6
Customer Service Associate
Pasig, National Capital Region
Lexie Staffing & Business Consulting
Posted 4 days ago
Job Viewed
Job Description
HIRING FOR CUSTOMER SERVICE ASSOCIATE.
br>LOCATION: BRIDGETOWNE
ACCOUNT: HEALTHCARE
QUALIFICATIONS:
•College Graduate with or without experience < r>•Completed 2 years in College with 6 mos BPO or customer service related experience < r>
Salary:
Up to 23,000 salary package
Other benefits:
-20% Night differential
-HMO coverage for employee upon Day 1 and HMO dependent upon certification
-Life and Accident Insurance
-Annual increase based on performance
-13 and 14th month Pay
br>LOCATION: BRIDGETOWNE
ACCOUNT: HEALTHCARE
QUALIFICATIONS:
•College Graduate with or without experience < r>•Completed 2 years in College with 6 mos BPO or customer service related experience < r>
Salary:
Up to 23,000 salary package
Other benefits:
-20% Night differential
-HMO coverage for employee upon Day 1 and HMO dependent upon certification
-Life and Accident Insurance
-Annual increase based on performance
-13 and 14th month Pay
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Pasig City, National Capital Region
Infinity Outsourcing Services
Posted 4 days ago
Job Viewed
Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries. br>Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Responding promptly to customer inquiries. br>Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Makati, National Capital Region
Lexie
Posted 4 days ago
Job Viewed
Job Description
We are looking for dedicated and enthusiastic Customer Service Representatives to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, providing information, and resolving concerns in a professional and timely manner.
br>Key Responsibilities:
Answer and manage customer inquiries through phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer issues with empathy, patience, and professionalism.
Document and update customer records in the system.
Escalate complex issues to the appropriate department when necessary.
Maintain a positive and approachable attitude to ensure customer satisfaction.
Work effectively with team members to meet performance goals and service standards.
br>Key Responsibilities:
Answer and manage customer inquiries through phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer issues with empathy, patience, and professionalism.
Document and update customer records in the system.
Escalate complex issues to the appropriate department when necessary.
Maintain a positive and approachable attitude to ensure customer satisfaction.
Work effectively with team members to meet performance goals and service standards.
This advertiser has chosen not to accept applicants from your region.
9