What Jobs are available for Business Process Outsourcing in Muntinlupa?

We are looking for a Six Sigma Yellow or Green Belt–trained professional with strong business acumen and a proven track record in process improvement. As a member of our Global Procurement Business Process Team, you will play a key role in analyzing data, leading process optimization efforts, and ensuring global alignment of procurement practices. You will act as a catalyst for change, helping to build a culture of continuous improvement while influencing stakeholders across the organization.

• Lead and support process improvement initiatives using Lean and Six Sigma tools.
• Analyze data and develop insights to drive decision-making and efficiency gains.
• Create, update, and maintain process documentation, including handoff points, procedures, and standard work instructions.
• Analyze data and leverage AI-enabled tools to identify efficiencies, trends, and opportunities.
• Collaborate across global teams to design, implement, and sustain best practices.
• Coach and influence peers and stakeholders to adopt process improvements.
• Support transformation initiatives by envisioning future-state processes and guiding implementation.
• Apply project management skills to ensure the timely delivery of initiatives

WHAT WE NEED:

• Bachelor's degree in Business, Supply Chain, or related field.
• Minimum 3 years of experience in procurement, process improvement, or a related field.
• Six Sigma Green Belt certification preferred: strong knowledge of Lean methodologies.
• Strong analytical and problem-solving skills with expertise in data analysis.
• Excellent communication and leadership skills; proven ability to influence at all levels.
• Flexible, adaptable, and comfortable working in a fast-paced, evolving environment.
• Familiarity with AI technology tools for automation, analytics, or process optimization is a strong advantage.
• Strong project management skills.

The Business Process Admin Assistant provides administrative and process support by assisting in the review, documentation, standardization, and improvement of workflows across the organization. The role also supports digitalization and automation initiatives to enhance operational efficiency.

Key Responsibilities:

1. Process Standardization & Improvement

2. Assist in the standardization of key processes, including review, documentation, and continuous improvement.

3. Workflow Analysis & Documentation

4. Document the analysis, review, and streamlining of workflows, including identification of process owners (responsible departments/units and roles), logical sequence of activities, and process challenges/pain points.

5. Develop and maintain "As-Is" process maps, highlighting areas of concern/problems, conducting root cause analysis, and recommending corrective actions and solutions.

6. Digitalization & Automation Support

7. Support the Immediate Manager in the implementation, rollout, monitoring, evaluation, and continuous improvement of digitalization and automation initiatives, programs, and solutions.

8. Administrative Support

9. Provide general office administrative assistance, including coordination of meetings, preparation of documents, and other tasks as may be assigned to support daily operations.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

Global Supply Chain Planning seeks an enthusiastic, purposeful Supply Chain Global Process Expert for the Planning process and to implement best practices for planning across multiple business units and plants.

• Focus on Supply Chain Planning, both S&OE and SIOP processes
• Identify and implement best practices for planning across multiple business units and plants.
• Lead complex projects
• Collaborate with cross-functional teams to drive improvements.
• Collaborate with business unit representatives to align possibilities for implementing planning processes and tools.
• Cooperate with IT (TEIS) to create new planning tools or improve existing solutions
• Create standards and process documentation for the processes and tools.
• Support the right training and knowledge management related to planning processes.
• Benchmark TE processes vs other companies and adapt best practices.

WHAT DO WE NEED:

• Working knowledge of Supply Chain processes, Materials Resource Planning Systems, with added focus on manufacturing planning processes.
• At least 5 years of experience in supply chain with strong SAP process knowledge.
• Extensive experience with SAP solutions
• Comprehensive understanding of Supply Chain Management, Production Planning, and Forecasting processes.
• Strong leadership and project management skills with the ability to manage cross-functional teams and stakeholders.
• Excellent communication and collaboration skills.
• Demonstrated strategic thinking and problem-solving capabilities.
• Proficient in change management principles and methodologies

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

• Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
• Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
• Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
• Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
• Drive automation and digital solutions to improve process effectiveness and scalability.
• Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
• Develop and maintain process documentation, standards, and best practices.
• Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
• Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
• Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
• Experience in automation, digital process solutions, and process optimization.
• Demonstrated success in stakeholder management and leading cross-functional teams.
• Excellent communication, presentation, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

• Strategic mindset with a focus on execution.
• Collaborative, adaptable, and able to thrive in a global matrix environment.
• Continuous improvement mindset with a drive for innovation and simplification.

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig (Hybrid Work Setup).

Responsible for supporting project planning and execution, ensuring effective communication, compliance with policies, and maintaining accurate documentation.

TASKS AND RESPONSIBILITIES:

• Coordinate with Department Heads and Persons-in-Charge (PICs) on project planning, execution, closing activities, and reporting.
• Document and monitor project progress, including reports, meeting notes, and plans, to keep information updated and accessible.
• Evaluate project performance, identifying risks and opportunities for improvement.
• Serve as liaison between HBUs and PICs regarding project status and performance.
• Review policies, procedures, and guidelines to ensure project compliance.
• Track non-conformities and suggest appropriate corrective actions.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Industrial Engineering, Business Administration, or related field
• At least 2 years of relevant experience
• Proficient in Microsoft Word, Excel, and PowerPoint

The
Process Improvement Manager
for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

Primary Responsibilities

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

Position Qualifications

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.