What Jobs are available for Business Process Outsourcing in Mandaluyong?

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

• Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
• Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
• Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
• Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
• Drive automation and digital solutions to improve process effectiveness and scalability.
• Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
• Develop and maintain process documentation, standards, and best practices.
• Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
• Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
• Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
• Experience in automation, digital process solutions, and process optimization.
• Demonstrated success in stakeholder management and leading cross-functional teams.
• Excellent communication, presentation, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

• Strategic mindset with a focus on execution.
• Collaborative, adaptable, and able to thrive in a global matrix environment.
• Continuous improvement mindset with a drive for innovation and simplification.

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig (Hybrid Work Setup).

The
Process Improvement Manager
for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

Primary Responsibilities

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

Position Qualifications

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.

We are looking for a highly analytical and detail-oriented Process Improvement Manager to join our team. This role is responsible for reviewing, assessing, and enhancing internal controls, policies, and procedures to ensure compliance, efficiency, and operational excellence. The ideal candidate will have strong internal audit experience, ERP system knowledge, and the ability to partner with leaders across departments to implement sustainable improvements.

Key Responsibilities

• Review and assess the adequacy and effectiveness of company policies, processes, and procedures.
• Identify gaps, weaknesses, and risks in internal controls and compliance practices.
• Analyze processes to drive operational efficiency and compliance with regulatory standards.
• Recommend and document improvements to internal controls, policies, and procedures.
• Prepare detailed reports outlining findings, risks, and actionable recommendations.
• Collaborate with department heads to address control gaps and implement process changes.
• Monitor adherence to policies, procedures, and regulatory requirements.
• Perform other related duties as needed.

Qualifications

• Bachelor's degree in Accountancy.
• Must be a Certified Public Accountant (CPA).
• Experience from one of the Top External Audit Firms is required.
• Strong background in internal audit and risk assessment.
• Experience working in an ERP environment.
• High proficiency in Microsoft Office, particularly Excel.
• Excellent written and oral communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Work Location: In person

The Process Improvement Manager will be responsible for assessing the adequacy and effectiveness of internal controls, identifying gaps, and recommending improvements to enhance efficiency and compliance. This role plays a key part in strengthening organizational processes through analysis, collaboration, and continuous improvement initiatives.

Duties and Responsibilities

• Review and assess the adequacy and effectiveness of company policies, processes, and procedures
• Identify gaps, weaknesses, and risks in internal controls and compliance procedures
• Analyze processes to ensure compliance and operational efficiency
• Recommend improvements for internal controls, processes, and procedures
• Prepare detailed reports documenting findings, risks, and recommendations
• Collaborate with department heads to address control gaps and implement improvements
• Monitor adherence to internal policies, procedures, and regulatory requirements
• Perform other related duties as may be assigned

Qualifications

• Bachelor's degree in Accountancy
• Certified Public Accountant (CPA) license is required
• Experience with one of the Top External Audit Firms is a must
• Background in internal audit is required
• Strong written and verbal communication skills
• Excellent analytical and problem-solving abilities
• Experience working in an ERP environment
• High proficiency in MS Office, particularly MS Excel

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid training
• Pay raise

Work Location: In person

Job Summary:

The Process Improvement Manager is responsible for evaluating the adequacy and effectiveness of the company's internal controls, processes, and compliance procedures. The role involves identifying risks, gaps, and inefficiencies, and recommending actionable improvements to enhance compliance, operational efficiency, and overall business performance.

Key Responsibilities

• Review and assess company policies, processes, and procedures to ensure adequacy, effectiveness, and compliance with regulatory requirements.
• Identify gaps, weaknesses, risks, and inefficiencies in internal controls and compliance frameworks.
• Recommend, document, and implement improvements to internal controls, processes, and operational workflows.
• Prepare detailed reports highlighting findings, risks, and actionable recommendations for management.
• Collaborate with Department Heads and key stakeholders to address process gaps, strengthen controls, and support change initiatives.
• Monitor adherence to policies, procedures, and industry regulations to ensure ongoing compliance.
• Provide insights and support in ERP and process automation initiatives to enhance efficiency.
• Perform other related duties as may be assigned from time to time.

Qualifications

• Bachelor's degree in Accountancy.
• Certified Public Accountant (CPA) is required.
• Background in internal audit is required.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Proficient in ERP systems and highly skilled in Microsoft Office applications, especially MS Excel.
• Strong ability to manage multiple priorities and work collaboratively across functions.

Job Types: Full-time, Permanent

Pay: Php60, Php70,000.00 per month

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What ERP systems have you worked with, and in what capacity?
• Can you walk me through an example where you identified gaps in internal controls or processes and recommended improvements?
• What's your current employment status and availability to start if selected?
• What are your salary expectations for this role?

License/Certification:

• CPA (Required)

Work Location: In person

Job Description

Do you get excited about leading process improvement initiatives that deliver measurable outcomes? Do you enjoy coaching others and building organizational process capabilities? Then read on

What the Process Management Team Does:

The Process team creates business value by enabling easy, uniform, and digital processes. This is achieved through:

• Establishing and maintaining global standards and best practices
• Designing and executing end-to-end process improvements
• Building process craftsmanship and core competencies

We are a diverse, collaborative, and high-performing team that is passionate about impact, learning, and having fun at work.

Your Role

Core Responsibility – Executing and Implementing Projects

You will lead and coordinate cross-functional process improvement initiatives that span globally, across domains, and business functions. As a Process Improvement Specialist, you are responsible for:

• Managing project delivery, ensuring timelines, scope, and value delivery
• Coaching team members, especially junior experts, to build capabilities and deliver results
• Engaging stakeholders at all levels, from front-line operations to senior leadership
• Identifying process improvement opportunities, supported by analytics and insights
• Collaborating with subject matter experts

Setting Global Standards & Design

You will actively co-create and institutionalize global process standards. This includes:

• Collaborating with Expert Leads and Process Experts
• Standardizing conventions, definitions, KPIs, metrics, and best practices in:
• Process digitalization
• Operational and performance management
• Process ownership and leadership

Increasing Process Craftsmanship

You will contribute to raising the process maturity and capabilities across the organization by:

• Delivering training sessions through the Process Management Academy in a per request basis
• Providing coaching in LEAN, Six Sigma, and Continuous Improvement
• Supporting business lines and teams to embed continuous improvement into daily operations and performance management

Skills Needed:

We're looking for a results-driven, analytical, and people-oriented professional with a well-rounded skill set. You must demonstrate the following technical, leadership, and interpersonal competencies:

Analytical & Problem-Solving Skills

• Advanced process analysis and mapping skills (e.g., SIPOC, VSM)
• Ability to quickly identify root causes using data-driven tools (e.g., 5 Whys, Fishbone)
• Competent in data interpretation, using Excel, Power BI, or similar tools to support evidence-based decisions
• Strong ability to translate insights into actionable improvements

Project & Change Management Skills

• Strong ability to manage multiple projects simultaneously, with structured planning and milestone tracking
• Experienced in leading cross-functional and cross-country initiatives in matrix organizations
• Skilled in driving change, securing buy-in, and overcoming resistance
• Solid grasp of Lean Six Sigma, process governance, and continuous improvement models

Coaching & Capability Building

• Demonstrated experience in mentoring and developing junior process professionals
• Ability to explain complex process concepts in a simple and structured manner

Collaboration & Communication

• Exceptional written and verbal communication skills
• Ability to engage, influence, and build trust with senior leaders, process owners, and front-line teams
• Strong stakeholder management, especially across diverse cultural and functional settings
• Comfortable in presenting to executives and facilitating working sessions at all levels

Leadership Behaviors

• High degree of initiative, ownership, and self-direction
• Positive "can-do" attitude — always solution-focused
• Tenacious, impact-driven, and able to deliver under pressure
• Confident in constructively challenging the status quo

Background and Working Experience:

• Education: Master's degree in Business Administration, Industrial Engineering, Management, or related fields
• Experience:
• 3–10 years of relevant experience in:
• Process design and improvement (LEAN, Six Sigma, BPM)
• Working with global process frameworks and standards
• Managing cross-functional projects in large organizations
• 1–3 years experience in coaching and capability-building
• Preferred certifications:
• LEAN Six Sigma Green Belt or Black Belt
• Agile or Scrum certifications are a plus

Job Type: Full-time

Benefits:

• Work from home

Work Location: In person

The Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems (RS) Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management of initiatives on food safety, systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

1. Restaurant Systems Support

A. Complete Systems & Procedures Development

• Proposes and drafts guidelines on implementing procedures in the development and improvement of materials, systems, standards, and procedures for the following areas:

i. Kitchen Systems

• Workstation & storage area
• Back up & dishwashing area
• Cooking/production systems and processes
• Cleanliness & sanitation procedures
• General safety procedures
• Equipment operating procedures

ii. Product Systems (all existing products)

• Standard preparation & cooking procedures
• Assembly & holding procedures
• Product process analysis

iii. Restaurant Supplies – includes standardization and forecasting

• Tools & utensils
• Small equipment
• Kitchen wares
• Cleaning & sanitation supplies
• Operating supplies
• Packaging and other product-related supplies

iv. Equipment operating procedures

v. Cash Control and POS transactions

B. Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised kitchen systems procedures.

C. Writes initial revisions to all manuals and guides for new/revised kitchen systems and processes.

D. Spots gaps and identifies opportunities to improve store operating guidelines.

2. Stores Systems and Technology Improvement/Governance

• Updates and monitors changes on possible POS development (i.e., price update, new product, tiered-pricing, etc.).
• Manages POS development and compliance project-related activities.
• Conducts user acceptance testing and provides feedback/recommendation as necessary.
• Provides assistance on project deployment team and monitors roll-out progress.

3. New Store Opening Process Management

• Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
• Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
• Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
• Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
• Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

4. Store Asset Management

• Maintains and manages remaining idle in warehouse.
• Coordinates asset transfer arrangement for department and store operations.
• Provides on/offsite support on cleaning-up of idle assets.

5. Store Development Support

• Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
• Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
• Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
• Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
• Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

6. Administrative Tasks

• Manages regular admin needs of RS & Channels Team and arranges meetings for and in behalf of the RS & Channels Head.
• Responsible for documentation such as mailing, scanning/copying, and routing of contracts, forms and other necessary documents.
• Prepares and modifies documents including correspondence reports, drafts, memos, and guidelines.
• Maintains and organizes departmental files (e.g., COL, FA, Systlist, TNUs); ensures that all records are updated and modified if necessary.
• Communicates with respective departments regarding timelines for report submission.

7. Project Management

• Tracks, updates, and monitors status of assigned projects.
• May lead cross-functional teams, formulate Project Charter based on business needs, and set direction.

• Bachelor's Degree in Industrial Engineering or any derivative course.
• At least 1–2 years of experience in process improvement, operations support, and project coordination (experience in food service/retail industry is an advantage).
• Fresh graduates are encouraged to apply.
• Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

Perf Restaurants, Inc., the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

The Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

PRIMARY RESPONSIBILITIES

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

POSITION QUALIFICATIONS

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.