53 Business Process Outsourcing Bpo Firms jobs in Biñan

Ascendion Philippines is

for Process Improvement Analyst

Position: Process Improvement Analyst

Set up: Hybrid ( Monday-Friday Only)

Work Location: Taguig, City Philippines

For interested candidates, you may send your resume to

or message your NAME/NUMBER/EMAIL ADDRESS to

Qualifications

• Greenbelt Certified
• Can start ASAP
• Business Process Improvement and Business Process skills
• Strong Analytical Skills and Business Analysis experience
• Strong skills in Business Process Improvement and Business Process analysis
• Excellent Analytical Skills and Business Analysis experience
• Effective Communication skills, both written and verbal
• Ability to work independently and in a team environment
• Proficiency in using process improvement tools and software
• Bachelor's degree in Business Administration, Management, or a related field
• Experience in a similar role within the technology or consulting industry is a plus

Responsible for supporting project planning and execution, ensuring effective communication, compliance with policies, and maintaining accurate documentation.

TASKS AND RESPONSIBILITIES:

• Coordinate with Department Heads and Persons-in-Charge (PICs) on project planning, execution, closing activities, and reporting.
• Document and monitor project progress, including reports, meeting notes, and plans, to keep information updated and accessible.
• Evaluate project performance, identifying risks and opportunities for improvement.
• Serve as liaison between HBUs and PICs regarding project status and performance.
• Review policies, procedures, and guidelines to ensure project compliance.
• Track non-conformities and suggest appropriate corrective actions.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Industrial Engineering, Business Administration, or related field
• At least 2 years of relevant experience
• Proficient in Microsoft Word, Excel, and PowerPoint

Oversees and coordinates process improvement initiatives with department heads to ensure they are completed on time, within scope, and meet strategic goals. Supports teamwork across departments and helps communication among all involved to deliver successful projects.

DUTIES AND RESPONSIBILITIES:

• Assist with improving processes to make project delivery faster and better.
• Work with department heads to understand and plan their project goals and priorities.
• Track project progress and report updates regularly to senior management.
• Spot risks and problems early, suggesting solutions to keep projects on schedule.
• Organize meetings, record decisions, and keep communication clear among project teams and stakeholders.
• Help gather and organize project documents and performance data for review and auditing.

QUALIFICATIONS:

• Graduate of Industrial Engineering, Business Administration, or any relevant course
• At least 2 years of related work experience
• Knowledgeable and/or experienced in ISO Standards and/or auditing
• Certifications in ISO and/or Internal Audit are an advantage

Job Title: Process Improvement Manager

Location: On-Site

Department: Operations / Business Excellence

Reports To: President and CEO

Position Summary:

We are seeking an accomplished Process Improvement Manager to lead operational excellence initiatives within

our BPO organization. This role will focus on identifying process inefficiencies, implementing Lean Six Sigma

solutions, and driving measurable performance improvements across functions. The ideal candidate will have a

proven track record of process transformation in the BPO industry, coupled with strong leadership and analytical

expertise.

Key Responsibilities

● Lead process assessments to identify inefficiencies, risks, and opportunities for improvement across BPO

operations.

● Design, implement, and monitor standard operating procedures (SOPs) to ensure compliance, quality, and

scalability.

● Apply Lean Six Sigma methodologies (DMAIC, Kaizen, Value Stream Mapping) to reduce waste and

improve efficiency.

● Develop and maintain performance metrics and dashboards to measure project outcomes and ROI.

● Partner with Operations, Quality, Finance, and HR to align process improvement initiatives with business

objectives.

● Conduct audits and ensure compliance with client requirements, industry regulations, and internal

standards.

● Facilitate workshops and training programs to embed a culture of continuous improvement across teams.

● Mentor employees on Lean Six Sigma tools and methodologies to build organizational capability.

Qualifications & Requirements

● Bachelor's degree in Business, Industrial Engineering, or a related field.

● Minimum of 5 years of experience in BPO operations or process improvement.

● Lean Six Sigma Black Belt certification (required).

● Strong knowledge of process design, root cause analysis, and change management.

● Proven success in delivering process improvement initiatives with measurable results.

● Excellent analytical, organizational, and project management skills.

● Strong communication and leadership skills with the ability to influence across multiple stakeholders.

Preferred Skills

● Experience with operational excellence programs in call centers, back-office support, or shared services

environments.

● Familiarity with CRM platforms, workflow automation, and reporting tools.

● Ability to manage multiple projects simultaneously in a fast-paced environment.

Job Type: Full-time

Work Location: In person

Process Improvement Specialist Supports management in decision-making (strategic, tactical, operational) using Industrial Engineering tools and techniques. Focuses on enhancing efficiency across supply chain processes

• Assigned to a specific site but may assist other sites when needed
• Determines operational standards, sets performance targets, and secures stakeholder agreement
• Calculates and reviews capacities for manufacturing lines and logistics operations
• Works with supply chain departments to optimize capacity for peak season demands or long-term customer demand increases
• Identifies opportunities for productivity and efficiency improvements within the supply chain
• Leads Continuous Improvement projects
• Represents the team in BSS and CBG projects when required
• Adheres to company policies on discipline, GMP/GWP, food safety, quality schemes, safety, and other relevant regulations

Job Qualifications:

• Bachelor's degree in Industrial or Management Engineering
• At least 1 year of relevant Industrial Engineering experience, including continuous improvement projects
• Certification in Industrial Engineering is a plus
• Proficiency in Power BI and time and motion studies is required
• Simulation skills are an advantage
• Strong data analysis and process documentation skills
• Exhibits cultural affinity, results-driven mindset, analytical thinking, stress management, self-motivation, adaptability, and strong interpersonal skills
• At least 1 year of relevant experience in the manufacturing industry (food, pharmaceutical, semiconductor, electronics)
• Willing to work in Sucat, Muntinlupa.

Zenith Foods Corporation, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

The Process Improvement Manager for Supply Chain will lead continuous improvement initiatives and optimize supply chain performance. This role is ideal for a results-driven Industrial or Management Engineer with a passion for data, process optimization, and people development.

• Standardization & Framework Development:
  
  Develop and implement operational standards and performance targets across warehousing and distribution.
• Process Analysis & Optimization:
  
  Identify inefficiencies, lead continuous improvement projects, and implement innovative logistics solutions.
• Productivity Metrics & Monitoring:
  
  Design and maintain KPIs, dashboards, and reporting tools to track logistics performance.
• People Development:
  
  Coach and mentor team members, manage performance systems, and collaborate on training initiatives.

• A graduate of Bachelor's Degree in Industrial or Management Engineering (MBA is a plus).
• Preferably, a certified industrial engineer.
• Minimum of four (4) years in manufacturing/distribution, with at least two (2) years in an Industrial Engineering role and supervisory experience.
• Must possess proven track record in leading improvement projects.
• Must be analytical, adaptable, results-oriented, culturally aware, and with strong in interpersonal and leadership skills.
• Willing to work on a hybrid setup in Bicutan, Paranaque.

Jollibee Worldwide Pte. Ltd. (JWS - Logistics), the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

Ascendion Philippines is

for Process Improvement Analyst (Greenbelt Certified)

Position: Process Improvement Analyst (Greenbelt Certified)

Set up: Hybrid ( Monday-Friday Only)

Work Location: Taguig, City Philippines

For interested candidates, you may send your resume to

or message your NAME/NUMBER/EMAIL ADDRESS to

Qualifications

Greenbelt Certified

Can start ASAP

Business Process Improvement and Business Process skills

Strong Analytical Skills and Business Analysis experience

Strong skills in Business Process Improvement and Business Process analysis

Excellent Analytical Skills and Business Analysis experience

Effective Communication skills, both written and verbal

Ability to work independently and in a team environment

Proficiency in using process improvement tools and software

Bachelor's degree in Business Administration, Management, or a related field

Experience in a similar role within the technology or consulting industry is a plus

• Responsible in leading Continuous Improvement Programs across Enabling functions (Human Resource, Finance and Administration). The candidate is responsible to design and create data collection plan across Enabling Functions. The candidate will serve as the Business Partner by championing and identification of process bottlenecks and variations through Lean Six Sigma methodology and tools. He/she will lead process improvement projects with minimal supervision
• Identify / Understand current pain points coming from the Processes, Systems interfaces, and People that will be converted into Continuous Improvement Projects
• Mentor individuals on how they can do things more effectively and efficiently by providing common understanding of the Continuous Improvement methodology.
• Serve as a process coach to guide the team towards operational excellence
• Provide weekly and/or monthly reports in terms of the project and initiative status
• Create a campaign / marketing promotions for Continuous Improvement programs/initiatives
• Anything related to Servicing, Customer Service Center
• CRM

Key Responsibilities:

• Drive and oversee Lean initiatives focused on enhancing process efficiency and delivering lasting improvements.
• Apply Lean methodologies and tools such as Value Stream Mapping, 5S, and DMAIC to assess and streamline operations.
• Partner with cross-functional teams to promote a mindset of continuous improvement and embed Lean principles into daily practices.
• Provide guidance and training to team members on Lean strategies and effective implementation techniques.
• Perform ongoing process evaluations to ensure alignment with Lean standards and uncover additional areas for optimization.
• Coach site leadership teams—including supervisors and coordinators—on OMS practices and leadership behaviors.
• Facilitate training and workshops on process adherence, performance management, and continuous improvement.
• Lead or support continuous improvement initiatives, especially in warehouse and supply chain operations.

Qualifications & Experience:

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or related field.
• Experience in operations, logistics, or supply chain management.
• Hands-on experience with Lean, Six Sigma, or similar continuous improvement methodologies.
• Strong coaching, facilitation, and stakeholder management skills.
• Experience working with performance management tools and data dashboards is an advantage.