10 Business Process Outsourcing Bpo Firms jobs in Biñan

FIND YOUR 'BETTER' AT AIA
If you believe in better, we'd love to hear from you.
WE ARE LOOKING FOR. The role is responsible for driving the constant improvement of business processes across AIA PH. The jobholder is expected to work with the EXCO and agree on a priority review list. To do that, an appropriate framework must be developed highlighting key objectives of business process reviews which may include strategic goals, business expansion/improvement or optimization. The framework must relate to defined key performance indicators from the perspective of prudent financial management, process efficiency, customer service and Group and Regulatory Standards.

The jobholder is expected to provide thought leadership to identify areas where opportunity for improvement exists. These may be driven by new business opportunities, technology development, observed inefficiencies. The jobholder is expected to formulate possible solutions, coordinate for support, funding and execute solutions. He/she is also expected to work effectively with different areas in the organization at different levels such as business process owners, technology, project teams in order to exploit aforementioned opportunities. Both internal and external resourcing may be required which needs to be identified and coordinated by the same person.
Performs any or all of the following in various degrees according to the position's job level:
1. Scope the BPM role and responsibility vis--vis current project portfolios (eg TDA, NTDA, etc)
2. Develop a framework so performance in critical processes are regularly monitored to identify leakages or opportunities to improve. This requires the jobholder to understand strategic and operating priorities, relevant KPIs, risks and regulatory obligations.
3. Develop a framework that will help identify processes for review which may provide the most beneficial impact to the company.
4. Keep the EXCO informed of crucial process performance and intervention required.
5. Develop solutions in coordination with process owners, automation, data analytics and advocate for execution of the same for financial and execution resourcing.

FIND YOUR 'BETTER' AT AIA
If you believe in better, we'd love to hear from you.
WE ARE LOOKING FOR.The role is responsible for driving the constant improvement of business processes across AIA PH. The jobholder is expected to work with the EXCO

Industrial Engineering - Business Process Team
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Strategic Sourcing Teams develop and implement multi-year strategies for assigned commodities, suppliers and parts/services to achieve established goals in supplier quality, delivery, price and service. They align strategy and execution with cross-functional partners such as engineering, manufacturing, product management and functional owners. They execute the competitive bid, negotiation, contracting processes and/or technical continuous improvement for assigned commodities or services; collaborate across Business Units and cross-regions for optimal TE leverage. Our teams demonstrate a high level of expertise in procurement competencies (business/supply chain acumen, negotiation, sourcing strategy development and execution, global savvy, and project and product lifecycle management) and ensure results are delivered compliant with TE policies and procedures.
**What your background should look like:**
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Muntinlupa, 00, PH, 1780
City: Muntinlupa
State: 00
Country/Region: PH
Travel: None
Requisition ID: 138057
Alternative Locations:
Function: Procurement
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Supply Chain Planning Business Process Expert
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Global Supply Chain Planning seeks an enthusiastic, purposeful Supply Chain Global Process Expert for the Planning process and to implement best practices for planning across multiple business units and plants.
+ Focus on Supply Chain Planning, both S&OE and SIOP processes
+ Identify and implement best practices for planning across multiple business units and plants.
+ Lead complex projects
+ Collaborate with cross-functional teams to drive improvements.
+ Collaborate with business unit representatives to align possibilities for implementing planning processes and tools.
+ Cooperate with IT (TEIS) to create new planning tools or improve existing solutions
+ Create standards and process documentation for the processes and tools.
+ Support the right training and knowledge management related to planning processes.
+ Benchmark TE processes vs other companies and adapt best practices.
**What your background should look like:**
+ Working knowledge of Supply Chain processes, Materials Resource Planning Systems, with added focus on manufacturing planning processes.
+ At least 5 years' experience in supply chain with strong SAP process knowledge.
+ Extensive experience with SAP solutions
+ Comprehensive understanding of Supply Chain Management, Production Planning, and Forecasting processes.
+ Strong leadership and project management skills with the ability to manage cross-functional teams and stakeholders.
+ Excellent communication and collaboration skills.
+ Demonstrated strategic thinking and problem-solving capabilities.
+ Proficient in change management principles and methodologies
**Competencies**
Building Effective Teams
Managing and Measuring Work
Motivating Others
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
Location:
Muntinlupa, 00, PH, 1780
City: Muntinlupa
State: 00
Country/Region: PH
Travel: 25% to 50%
Requisition ID: 137872
Alternative Locations:
Function: Logistics
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
- Serve as a subject matter expert on sales metrics, reporting tools, and data structures to identify and resolve issues, and propose new KPIs and dashboards
- Create new internal tools and standardized business processes to simplify operations and enable growth at scale
- Escalate and resolve critical process and policy issues, partnering with senior stakeholders to drive decisions
- Lead medium to large-scale process improvement projects from initiation through completion
- Serve as primary escalation point for team members and stakeholders on process-related issues
- Collaborate with product/service owners to define features, roadmap priorities, and business requirements
- Create and maintain standard operating procedures, best practices, and operational excellence documentation
- Monitor compliance with data governance policies and security best practices
- Develop and deliver training materials for new and existing processes
This is a shift-based role reporting to a PH-based manager during East Coast business hours (8PM - 5AM Manila time).
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Bachelor's degree in Business, Finance, Engineering, or a related field
- 5+ years of combined work experience with 3+ in process management, project management, or a similar operations role
- Proficient in MS Excel, with the ability to build basic reports and data projections
- Skilled in identifying problems , developing creative solutions, and driving effective implementation
- Excellent communication (in English, both written and verbal) and stakeholder management abilities
Preferred Qualifications
- Experience with CRM systems (e.g. Salesforce), SQL, Tableau, and other data/reporting tools to extract, analyze, and validate business data required to develop insightful KPI dashboards and reports
- Proven project management and organizational skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Responsibilities**:

- Review Department's 1ISO/Operations Manual
- Conduct research and best practices
- Perform process mapping (SIPOC Diagram) Gather existing policies, SLAS and KPIs
- Identify current vs desired state Assist in dashboard creation and/or enhancement
- Liaise with process owners to monitor compliance to establish Safety, Quality, Time and Cost KPIs.
- Perform other tasks that may be assigned from time to time

**Qualifications**:

- Bachelor’s degree holder in Business Administration, Office Management, Accounting or equivalent
- 1 years experience as document controller or administrative assistant
- Knowledgeable in reporting, documentation, and clerical tasks. Knowledge in processing billings, requests or invoices
- Knowledge in basic accounting is an advantage
- Strong administrative and organizational skills
- Strong communication skills both oral and written
- Must be keen to details, organize and can multi-task
- Can work under pressure and target driven
- Computer proficient in MS OFFICE
- Strong excel skills
- Can start immediately
- Open to work on site in Taguig City daily

**Salary**: Php18,000.00 - Php20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Role Overview:**
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations.
The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
**Key Responsibilities:**
**Incident Coordination:**
Lead the response to major incidents, ensuring timely resolution
Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
Drive incident to facilitate issue resolution by leading technical troubleshooting through the use of historical evidence and documentation
Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
**Communication:**
Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
**Documentation:**
Providing accurate documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
Produce post-incident reports that facilitate Root Cause Analysis (RCA).
Ensure accurate, reliable and actionable documentation is created on every interaction
**Process Improvement:**
Identify trends and recurring issues and report to leadership
Propose and implement improvements to the Major Incident process
**Compliance & Governance:**
Ensure adherence to SLAs and internal governance policies.
**Required Skills**
+ Strong understanding of incident, problem, and change management processes
+ Good understanding of enterprise technologies in a multi-tiered environment
+ Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
+ Effective communicator at all organizational levels
+ Excellent communication, coordination, and problem-solving skills.
+ Strong analytical skills and attention to detail.
+ Familiarity with major incident escalation protocols and technical troubleshooting
**Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 1+ years of experience in IT operations or technical support
+ Strong understanding of incident management and ITIL practices.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._