4 Business Process Outsourcing Bpo Firms jobs in Biñan
Business Process Improvement Manager
Taguig, National Capital Region
Alorica Philippines
Posted today
Job Viewed
Job Description
Summary:
The Business Process Optimization Manager is responsible for effectively and efficiently leading, managing and delivering process improvement through understanding, documenting, implementing and testing processes, knowledge, tools and technology into the GBS Center. These activities will be supporting both new processes (process improvement) and the transition of new tasks/processes.
This includes but not limited to:
- Current processes evaluation in terms of documentation and performance
- Responsibility of process documentation in line with Alorica documentation methodology. This includes processes, assets, systems, tools, technology and training material used.
- Management of transition, deliverable tracking and conducts follow ups as necessary
- Leadership to perform work-stream integration
- Ownership over timely reporting of transition progress, key issues, and risks
- Responsibility as transition focal across project team, stakeholders and sponsors
- Responsibility to facilitate problem solving, identification and input of process improvement interventions and best practices sharing.
All the aforementioned activities should result in the design of process that meet the Alorica expectation of high quality and exceptional customer service.
Essential Duties & Responsibilities
- Work collaboratively with the leadership team to understand goals and objectives related to the user experience needs as well as opportunities for process improvement and efficiencies.
- Evaluate current processes documentation to determine gaps and needs. Close the gaps.
- Document and evaluate current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, job descriptions, systems and tools in order to optimize quality of process performance.
- Assist the teams is establishing the right business SLA’s and KPI’s, set the right improvement goals in each step and collaborate with operations on designing the process to achieve such metrics.
- Act as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of the transition and transformation activities.
- Leads handover process and documentation corresponding to each task assigned
- Coaches project team on required topics according to the specific needs of the process
- Acts as change agent for each assigned transition or improvement
Qualifications & Requirements
Education & Experience:
- Bachelor’s degree in a related field and at least 5 years of related experience is required.
- 5 years of project management, BPI or Quality experience.
- At least 2 years of experience designing controls to support compliance methodologies is preferred.
- Demonstrated experience interacting and consulting with different levels at the organization and driving to an outcome.
Knowledge, Skills, Abilities & Other Characteristics:
- Excellent writing, communication, presentation, problem solving, computer (Microsoft Office suite), strategic thinking, and interpersonal skills.
- Outstanding analytical and project management skills.
- Ability to prioritize and organize work in a multitasked environment.
- Ability to adapt to a flexible schedule.
- Ability to maintain the highest level of confidentiality.
- Some travel may be required.
**Salary**: Up to Php120,000.00 per month
Schedule:
- Night shift
**Experience**:
- Process Improvement: 3 years (required)
The Business Process Optimization Manager is responsible for effectively and efficiently leading, managing and delivering process improvement through understanding, documenting, implementing and testing processes, knowledge, tools and technology into the GBS Center. These activities will be supporting both new processes (process improvement) and the transition of new tasks/processes.
This includes but not limited to:
- Current processes evaluation in terms of documentation and performance
- Responsibility of process documentation in line with Alorica documentation methodology. This includes processes, assets, systems, tools, technology and training material used.
- Management of transition, deliverable tracking and conducts follow ups as necessary
- Leadership to perform work-stream integration
- Ownership over timely reporting of transition progress, key issues, and risks
- Responsibility as transition focal across project team, stakeholders and sponsors
- Responsibility to facilitate problem solving, identification and input of process improvement interventions and best practices sharing.
All the aforementioned activities should result in the design of process that meet the Alorica expectation of high quality and exceptional customer service.
Essential Duties & Responsibilities
- Work collaboratively with the leadership team to understand goals and objectives related to the user experience needs as well as opportunities for process improvement and efficiencies.
- Evaluate current processes documentation to determine gaps and needs. Close the gaps.
- Document and evaluate current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, job descriptions, systems and tools in order to optimize quality of process performance.
- Assist the teams is establishing the right business SLA’s and KPI’s, set the right improvement goals in each step and collaborate with operations on designing the process to achieve such metrics.
- Act as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of the transition and transformation activities.
- Leads handover process and documentation corresponding to each task assigned
- Coaches project team on required topics according to the specific needs of the process
- Acts as change agent for each assigned transition or improvement
Qualifications & Requirements
Education & Experience:
- Bachelor’s degree in a related field and at least 5 years of related experience is required.
- 5 years of project management, BPI or Quality experience.
- At least 2 years of experience designing controls to support compliance methodologies is preferred.
- Demonstrated experience interacting and consulting with different levels at the organization and driving to an outcome.
Knowledge, Skills, Abilities & Other Characteristics:
- Excellent writing, communication, presentation, problem solving, computer (Microsoft Office suite), strategic thinking, and interpersonal skills.
- Outstanding analytical and project management skills.
- Ability to prioritize and organize work in a multitasked environment.
- Ability to adapt to a flexible schedule.
- Ability to maintain the highest level of confidentiality.
- Some travel may be required.
**Salary**: Up to Php120,000.00 per month
Schedule:
- Night shift
**Experience**:
- Process Improvement: 3 years (required)
This advertiser has chosen not to accept applicants from your region.
0
Industrial Engineering - Business Process Team
Muntinlupa, National Capital Region
TE Connectivity
Posted 13 days ago
Job Viewed
Job Description
Industrial Engineering - Business Process Team
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Strategic Sourcing Teams develop and implement multi-year strategies for assigned commodities, suppliers and parts/services to achieve established goals in supplier quality, delivery, price and service. They align strategy and execution with cross-functional partners such as engineering, manufacturing, product management and functional owners. They execute the competitive bid, negotiation, contracting processes and/or technical continuous improvement for assigned commodities or services; collaborate across Business Units and cross-regions for optimal TE leverage. Our teams demonstrate a high level of expertise in procurement competencies (business/supply chain acumen, negotiation, sourcing strategy development and execution, global savvy, and project and product lifecycle management) and ensure results are delivered compliant with TE policies and procedures.
**What your background should look like:**
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Muntinlupa, 00, PH, 1780
City: Muntinlupa
State: 00
Country/Region: PH
Travel: None
Requisition ID:
Alternative Locations:
Function: Procurement
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Strategic Sourcing Teams develop and implement multi-year strategies for assigned commodities, suppliers and parts/services to achieve established goals in supplier quality, delivery, price and service. They align strategy and execution with cross-functional partners such as engineering, manufacturing, product management and functional owners. They execute the competitive bid, negotiation, contracting processes and/or technical continuous improvement for assigned commodities or services; collaborate across Business Units and cross-regions for optimal TE leverage. Our teams demonstrate a high level of expertise in procurement competencies (business/supply chain acumen, negotiation, sourcing strategy development and execution, global savvy, and project and product lifecycle management) and ensure results are delivered compliant with TE policies and procedures.
**What your background should look like:**
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Muntinlupa, 00, PH, 1780
City: Muntinlupa
State: 00
Country/Region: PH
Travel: None
Requisition ID:
Alternative Locations:
Function: Procurement
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
This advertiser has chosen not to accept applicants from your region.
1
Supply Chain Planning Business Process Expert
Muntinlupa, National Capital Region
TE Connectivity
Posted 26 days ago
Job Viewed
Job Description
Supply Chain Planning Business Process Expert
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Global Supply Chain Planning seeks an enthusiastic, purposeful Supply Chain Global Process Expert for the Planning process and to implement best practices for planning across multiple business units and plants.
+ Focus on Supply Chain Planning, both S&OE and SIOP processes
+ Identify and implement best practices for planning across multiple business units and plants.
+ Lead complex projects
+ Collaborate with cross-functional teams to drive improvements.
+ Collaborate with business unit representatives to align possibilities for implementing planning processes and tools.
+ Cooperate with IT (TEIS) to create new planning tools or improve existing solutions
+ Create standards and process documentation for the processes and tools.
+ Support the right training and knowledge management related to planning processes.
+ Benchmark TE processes vs other companies and adapt best practices.
**What your background should look like:**
+ Working knowledge of Supply Chain processes, Materials Resource Planning Systems, with added focus on manufacturing planning processes.
+ At least 5 years' experience in supply chain with strong SAP process knowledge.
+ Extensive experience with SAP solutions
+ Comprehensive understanding of Supply Chain Management, Production Planning, and Forecasting processes.
+ Strong leadership and project management skills with the ability to manage cross-functional teams and stakeholders.
+ Excellent communication and collaboration skills.
+ Demonstrated strategic thinking and problem-solving capabilities.
+ Proficient in change management principles and methodologies
**Competencies**
Building Effective Teams
Managing and Measuring Work
Motivating Others
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
Location:
Muntinlupa, 00, PH, 1780
City: Muntinlupa
State: 00
Country/Region: PH
Travel: 25% to 50%
Requisition ID:
Alternative Locations:
Function: Logistics
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Global Supply Chain Planning seeks an enthusiastic, purposeful Supply Chain Global Process Expert for the Planning process and to implement best practices for planning across multiple business units and plants.
+ Focus on Supply Chain Planning, both S&OE and SIOP processes
+ Identify and implement best practices for planning across multiple business units and plants.
+ Lead complex projects
+ Collaborate with cross-functional teams to drive improvements.
+ Collaborate with business unit representatives to align possibilities for implementing planning processes and tools.
+ Cooperate with IT (TEIS) to create new planning tools or improve existing solutions
+ Create standards and process documentation for the processes and tools.
+ Support the right training and knowledge management related to planning processes.
+ Benchmark TE processes vs other companies and adapt best practices.
**What your background should look like:**
+ Working knowledge of Supply Chain processes, Materials Resource Planning Systems, with added focus on manufacturing planning processes.
+ At least 5 years' experience in supply chain with strong SAP process knowledge.
+ Extensive experience with SAP solutions
+ Comprehensive understanding of Supply Chain Management, Production Planning, and Forecasting processes.
+ Strong leadership and project management skills with the ability to manage cross-functional teams and stakeholders.
+ Excellent communication and collaboration skills.
+ Demonstrated strategic thinking and problem-solving capabilities.
+ Proficient in change management principles and methodologies
**Competencies**
Building Effective Teams
Managing and Measuring Work
Motivating Others
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
Location:
Muntinlupa, 00, PH, 1780
City: Muntinlupa
State: 00
Country/Region: PH
Travel: 25% to 50%
Requisition ID:
Alternative Locations:
Function: Logistics
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
This advertiser has chosen not to accept applicants from your region.
2
IT Operations Analyst II- Incident Management
Pasay City, National Capital Region
Conduent
Posted 18 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Role Overview:**
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations.
The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
**Key Responsibilities:**
**Incident Coordination:**
Lead the response to major incidents, ensuring timely resolution
Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
Drive incident to facilitate issue resolution by leading technical troubleshooting through the use of historical evidence and documentation
Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
**Communication:**
Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
**Documentation:**
Providing accurate documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
Produce post-incident reports that facilitate Root Cause Analysis (RCA).
Ensure accurate, reliable and actionable documentation is created on every interaction
**Process Improvement:**
Identify trends and recurring issues and report to leadership
Propose and implement improvements to the Major Incident process
**Compliance & Governance:**
Ensure adherence to SLAs and internal governance policies.
**Required Skills**
+ Strong understanding of incident, problem, and change management processes
+ Good understanding of enterprise technologies in a multi-tiered environment
+ Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
+ Effective communicator at all organizational levels
+ Excellent communication, coordination, and problem-solving skills.
+ Strong analytical skills and attention to detail.
+ Familiarity with major incident escalation protocols and technical troubleshooting
**Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 1+ years of experience in IT operations or technical support
+ Strong understanding of incident management and ITIL practices.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Role Overview:**
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations.
The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
**Key Responsibilities:**
**Incident Coordination:**
Lead the response to major incidents, ensuring timely resolution
Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
Drive incident to facilitate issue resolution by leading technical troubleshooting through the use of historical evidence and documentation
Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
**Communication:**
Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
**Documentation:**
Providing accurate documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
Produce post-incident reports that facilitate Root Cause Analysis (RCA).
Ensure accurate, reliable and actionable documentation is created on every interaction
**Process Improvement:**
Identify trends and recurring issues and report to leadership
Propose and implement improvements to the Major Incident process
**Compliance & Governance:**
Ensure adherence to SLAs and internal governance policies.
**Required Skills**
+ Strong understanding of incident, problem, and change management processes
+ Good understanding of enterprise technologies in a multi-tiered environment
+ Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
+ Effective communicator at all organizational levels
+ Excellent communication, coordination, and problem-solving skills.
+ Strong analytical skills and attention to detail.
+ Familiarity with major incident escalation protocols and technical troubleshooting
**Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 1+ years of experience in IT operations or technical support
+ Strong understanding of incident management and ITIL practices.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
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