16 Business Process Outsourcing Bpo Firms jobs in Biñan

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Summary:**
We are seeking a detail-oriented and highly skilled **Price Variance Auditor** with strong expertise in Microsoft Excel (especially in formula-based analysis) to perform comprehensive audits of parts-related base prices, price adjustments, and all relevant documentation tied to newly initiated contracts. The ideal candidate will ensure pricing accuracy, adherence to contractual obligations, and integrity of supporting evidence. This role also involves regular client interaction and a proactive approach to identifying cost-saving opportunities and supporting strategic price negotiation efforts.
**Key Responsibilities:**
+ Conduct thorough audits of base part prices, contract price changes, and all supporting documentation related to new supplier contracts initiated by buyers.
+ Verify pricing accuracy and ensure all adjustments are aligned with contractual terms and client policies.
+ Assess the validity and sufficiency of evidence provided to support pricing changes.
+ Utilize advanced Excel formulas and tools to compute price changes, identify discrepancies, and report on variances.
+ Prepare and deliver clear, concise reports on audit findings, highlighting risks, inconsistencies, or cost-saving opportunities.
+ Lead or participate in regular review meetings with clients to discuss Price Change Reports and variance findings.
+ Collaborate with procurement teams to formulate strategic approaches to supplier negotiations and price reductions.
+ Maintain documentation of audit processes, methodologies, and conclusions to ensure transparency and traceability.
**Required Qualifications and Skills:**
+ Bachelor's degree in Accounting, Finance, Business Administration, Supply Chain, or a related field.
+ Proven experience in auditing, procurement, or cost analysis with a focus on price validation and variance analysis.
+ **Advanced proficiency in Microsoft Excel** - including but not limited to: VLOOKUP, INDEX/MATCH, IF statements, pivot tables, conditional formatting, and error-checking formulas.
+ Strong analytical and quantitative skills, with a high level of attention to detail.
+ Excellent written and verbal communication skills for client reporting and presentations.
+ Ability to manage multiple audits/projects simultaneously in a fast-paced environment.
+ Familiarity with procurement or ERP systems SAP is a plus.
+ Open to night shift and hybrid work set up
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Job Summary:
Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework. br>
Primary Responsibilities
• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities < r>•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analyzing, and defining best practices (internal & external to the organization) < r>•Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation < r>•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums < r>•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organization < r>•Build and maintain effective partnership with local and onshore stakeholders < r>•Utilize leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary
•Perfor ongoing reviews to ensure customer needs are met

Required Education
• Bachelor's Degree or equivalent combination of education and work experience < r>
Required Experience
• 3- 5 years relevant experience < r>
Preferred Competencies/Skills
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore < r>•Excellent workshop facilitation and data gathering skills < r>•Process flow design and optimization < r>•Project management skills (implementation to completion) < r>•Excellent stakeholder management skills < r>•Familiarity with process automation tools < r>•Excellent use of desktop data applications – e.g. Power BI and Excel
•Ability to manage multiple initiatives; ability to work with centre-wide and regional projects < r>•Strong agility and flexibility < r>
Preferred Experience
• 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
•Has ed multiple continuous improvement projects that delivered tangible benefits
•At least 1 year experience in the financial services industry, preferably in insurance < r>•At least 2 years relevant experience in general management, leadership and team coaching preferred < r>•Working experience in a consulting or shared services environment preferred < r>•Graduate degree in Business, Engineering or related disciplined < r>•Lean Six Sigma Green Belt Certification or equivalent < r>
Preferred Knowledge
• Knowledge in process & data analysis < r>•Knowledge in Lean/Six Sigma, Quality Management < r>•Knowledge of Process Maturity Framework < r>•Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions < r>•Deep understanding of definition, implementation and analysis of metrics and providing insights < r>•Application of CI tools – e.g. process mining or statistical tools
•Preferably with knowledge in the Insurance industry

**Process Improvement**

An exciting opportunity for a global company! With its continued expansion, Inoac Philippines Corporation is in need of potential leaders!

**Qualifications**:

- Knowledgeable in Autocad;
- Knowledgeable in Time and Motion Study;
- Hardworking, creative, analytic, and technically inclined;
- Fast learner and can work with minimum supervision;
- Willing to extend working hours;
- Fresh graduates are encouraged to apply.
- Conduct method and time studies for improvement processes.
- Prepare time standard by conducting time study during sample fabrication and initial mass production.
- Provide Process Standard Masterlist for all active items in Fabrication area.
- Assist in the implementation of proposed improvements in the production.
- Update and monitor all documents for improvement.

**Job Benefits**:
**In addition to an exciting and fulfilling career, we offer the following benefits**:

- Health Maintenance Organization (Medicard);
- Annual Physical Examination;
- Yearly conversion of unused leave of absences;
- Mid-year performance evaluation bonus yearly through GPA;
- Entitled to yearly salary increase;
- Trainings.

**For more information, you may reach us through the following numbers**: ( loc.116 / Smart: 0919-063-1965, **ask for Ms. Michelle**

**Address**:RGC Compound, Brgy. Pittland, Cabuyao, Laguna.

**Job Types**: Full-time, Fresh graduate

**Benefits**:

- Additional leave
- Company events
- Health insurance
- On-site parking
- Paid training
- Transportation service provided

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)

Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.

Key Responsibilities:

Training, Communication & Engagement

• Create clear communication for new programs, process changes, and updates
• Run training and knowledge-sharing sessions
• Organize team events like forums and town halls

Data & Insights

• Analyze data to find trends and improvement areas
• Turn insights into action plans
• Maintain reports and dashboards for transparency

Improvement & Programme Delivery

• Support and lead projects to improve service quality and performance
• Work with other teams to solve problems and deliver results
• Track and report on progress using service metrics like SLAs and feedback
• Ensure all improvements align with company goals and best practices

What Were Looking For:

• Experience in project management, service improvement, or transformation work
• Strong communication and stakeholder management skills
• Ability to work both independently and with others
• Background in training, business management, or communications
• Strong analytical and problem-solving skills
• Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC

Nice to Have:

• Knowledge of IT service management (ITSM) practices
• Familiarity with tools like Microsoft Teams and Miro

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
- Serve as a subject matter expert on sales metrics, reporting tools, and data structures to identify and resolve issues, and propose new KPIs and dashboards
- Create new internal tools and standardized business processes to simplify operations and enable growth at scale
- Escalate and resolve critical process and policy issues, partnering with senior stakeholders to drive decisions
- Lead medium to large-scale process improvement projects from initiation through completion
- Serve as primary escalation point for team members and stakeholders on process-related issues
- Collaborate with product/service owners to define features, roadmap priorities, and business requirements
- Create and maintain standard operating procedures, best practices, and operational excellence documentation
- Monitor compliance with data governance policies and security best practices
- Develop and deliver training materials for new and existing processes
This is a shift-based role reporting to a PH-based manager during East Coast business hours (8PM - 5AM Manila time).
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Bachelor's degree in Business, Finance, Engineering, or a related field
- 5+ years of combined work experience with 3+ in process management, project management, or a similar operations role
- Proficient in MS Excel, with the ability to build basic reports and data projections
- Skilled in identifying problems , developing creative solutions, and driving effective implementation
- Excellent communication (in English, both written and verbal) and stakeholder management abilities
Preferred Qualifications
- Experience with CRM systems (e.g. Salesforce), SQL, Tableau, and other data/reporting tools to extract, analyze, and validate business data required to develop insightful KPI dashboards and reports
- Proven project management and organizational skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
The BIOS (Business Insights, Operations, & Support) team is seeking a Sales Operations Specialist in Manila with broad technical skills, strong financial acumen and a deep operational and analytical background to assist in creating efficiencies, assessing performance and reporting & delivering results. As a member of this team, you will leverage strong data extraction skills to drive worldwide reporting deliverables, create ad hoc financial and sales performance analysis, support business planning, and implement operational and process improvements. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across multiple geographies. Successful members of this team collaborate effectively to solve data and operational problems, implement new reporting solutions, and deliver successfully against high operational standards.
Key job responsibilities
- Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence with existing metrics or identify, develop, and propose new metrics, dashboards, scorecards.
- Provide tooling and process Sales Planning support to internal customers through root-cause analysis. May perform basic troubleshooting support to internal customers or work with developers and engineers to escalate tooling issues.
- Collaborate with sales, sales operations, finance, partner, and other functional teams to identify and address reporting issues.
- Maintain and develop sales operations tools or reports that align, and simplify, monthly business reviews, annual planning, and revenue investigations
- Create operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
- Generate ad hoc and monthly recurring financial and operational performance analysis, based on the needs of the stakeholders
- Create mechanisms that provide recommendations through ad hoc data retrieval and analysis
- Create new tools and business processes that simplify, standardize, and enable operational excellence.
- Must be comfortable supporting a variety of stakeholders across different functions and geographies, including in a return-to-office (RTO) environment
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 3+ years of data, functional or operational analysis, based on large volumes of data
- BS/BA degree in Finance, Economics, Statistics, Business or similar
- Must be proficient in Excel and be able to create and troubleshoot complex spreadsheets
Preferred Qualifications
- Experience with systems utilized for Customer Relationship Management (e.g. Salesforce)
- Experience in SQL for Data Extraction and Data Querying using various Data Warehouse systems
- Experience in Data Visualization tools (e.g. Tableau, Power BI, Quicksight, or similar Business Insights Tools)
- Experience in managing multiple assignments and processes within and outside the team
- Experience communicating results to operations and business leaders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

4A BGC TAGUIG Senior Project Lead - Assistant Manager BPO OPERATIONS
br>5- BGC TAGUIG

Are you ready to make an impact? Join as a Senior Project Lead - Assistant Manager and jumpstart your career!

Benefits:

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

24 Leaves Annually


Key requirements:

Minimum experience of 6 years with customer service in the BPO/BPM industry

Preferably with Telco and lling background.

Bachelor’s degree in any course < r>
A minimum of 2 years in the role of an assistant manager—must be within process or continuous improvement and knowledge management. < r>
Must be yellow belt certified and green belt trained within Six Sigma.

Willingness to work in rotational shifts

Amenable to working in shifting schedules.

Amenable to working ONSITE (TAGUIG).

Able to start ASAP


Job Responsibilities:

Process Improvement  

Quality Planning  

Transition  

Client Interfacing  

Process Assurance  
  < r>Report generation  

Process Compliance  
  < r>Knowledge Management  

Audits & Compliance