Customer Service Representative Bpo Experience
Posted today
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**Responsibilities**:
- Assist customers who want to pick-up/track and hold their packages
- Assist customers about their missing/misdelivered package(s)
- Assist customers who want to locate their package(s)
- Support and offer delivery notification and online services
- Probe and discover the needs of the customer and recommend the appropriate service using features and benefits
- Adhere to IBEX Customer Service (Order Tracking) Global Philippines company policies and work standards
**Qualifications**:
- MUST have at least 6 month continuous international BPO experience
- With good to excellent English communication skills (speaking and listening)
- Background in handling a multitasking account is highly desired
- Willing to work on a flexible shift schedule
**Benefits**:
- HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
- Career Development, Growth and Promotion.
- Competitive Compensation Package
**Recruitment Center**:
- G/F Shaw IT Center, Nueve de Pebrero cor. Shaw Blvd, Mandaluyong City
Pay: Up to Php22,000.00 per month
Schedule:
- 8 hour shift
Application Question(s):
- Where are you currently residing? (example: Mandaluyong?)
- How many years of total BPO experience do you have?
- What is your Gmail address?
Customer Service Representative - BPO Experienced - Makati
Posted 3 days ago
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Job Description
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
Financial Customer Service: with or Without Bpo
Posted today
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eTeam has built a collaborative corporate culture that rewards high performance and productivity, as demonstrated by its impressive history of awards and industry recognitions.
**Responsibilities**:
- Assist customers in navigating the bank's app and give relevant answers to inquiries on the app.
- Provide excellent customer service at all times while keeping customer information strictly confidential.
**Minimum Qualifications**:
- At least Senior High Graduate
- With or without BPO experience
- Good communication skills
- Willing to be trained on-site (work from home after training)
- Amenable to work on a shifting schedules and night shift
- Must have own internet provider
**_Working tools such as laptop, headphones, webcam are provided by the company once you are done with the training._**
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php16,000.00 - Php18,000.00 per month
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
BPO SME Voice
Posted 18 days ago
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Job Description
The BPO SME Voice role requires a seasoned professional with 5 to 7 years of experience in the BPO industry. The candidate will leverage their expertise in voice processes to enhance customer interactions and drive operational excellence. Proficiency in MS Office is essential along with strong English language skills. The position offers a hybrid work model with rotational shifts.
**Responsibilities**
+ Manage and optimize voice process operations to ensure high-quality customer service and satisfaction.
+ Collaborate with cross-functional teams to identify areas for process improvement and implement effective solutions.
+ Utilize MS Office tools to analyze data generate reports and support decision-making processes.
+ Monitor and evaluate team performance providing constructive feedback and guidance to achieve targets.
+ Develop and maintain comprehensive documentation of processes and procedures to ensure consistency and compliance.
+ Facilitate training sessions to enhance team skills and knowledge in voice processes and customer interaction.
+ Address customer inquiries and resolve issues promptly to maintain positive relationships and trust.
+ Implement strategies to enhance customer experience and streamline communication channels.
+ Coordinate with stakeholders to align voice process objectives with overall business goals.
+ Ensure adherence to company policies and industry regulations in all voice process activities.
+ Conduct regular audits to assess process efficiency and identify opportunities for improvement.
+ Drive innovation by exploring new technologies and methodologies to enhance voice process capabilities.
+ Support the development of best practices and standards for voice process operations. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint to support operational tasks.
+ Exhibit strong communication skills in English both written and spoken to effectively interact with customers and teams.
+ Possess a deep understanding of voice process dynamics and customer service principles.
+ Showcase problem-solving abilities to address challenges and optimize process performance.
+ Display adaptability to work in rotational shifts and a hybrid work model.
+ Bring experience in managing and improving BPO voice processes to drive business success.
+ Highlight attention to detail and organizational skills to maintain process accuracy and efficiency.
**Certifications Required**
Certification in MS Office applications is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Quality Manager Bpo
Posted today
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Job Description
- _**Process Management**_ - Ensure adherence to a Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.
- **_Process Control & Verification_** - Deploy and Monitor process verification methods (Transaction Monitoring). Establish process control measures to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure that scores are improved.
- **_Client Management_** - Participate in engagement reviews with clients to provide quality-specific performance reports. Analyze customer complaints, perform root cause analysis, make corrections.
- **_Process Institutionalization_** - Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CAR’s
- **_Change Management_** - Address engagement level issues while implementing changes and ensure changes persist over a period of time
- **_Process Excellence_** - Drive ideas Top-down and bottoms up to identify account improvement opportunities to meet productivity improvement targets. Analyze opportunities by demonstrating strong process knowledge, understanding client business scenarios, understanding implementation barriers, etc. Lead small / medium sized projects, perform project management activities. Able to estimate the benefits of innovation projects and present this to Finance / clients for sign off.
- **_Metric Management _**:
- Monitor the SLA performance of the engagements. Conduct analysis to bring out insights. Drive Visualization initiative on the floors.
- _**Talent management**_ - Conduct Basic quality trainings to upskill quality and Ops resources. Provide appraisal feedback to direct report. Ensure employees are engaged and attrition is under control.
- _**Benchmarking and Best Practice Sharing**_ - Deploy best practices from other engagements to achieve benchmark performance and share best practices followed in the engagement at DC / Vertical level.
- _**Risk Management**_ - Identify engagement and process level risk by performing risk audits and discussions with process owners and Cons and drive de-risking.
**Key Requirements**:
- Must have at least 6 years professional experience under Quality Department in a shared services or BPO environment.
- Experience or background in a financial/insurance voice operations is preferred.
- Certified Six Sigma Green Belt/Lean certification and/or ISO is required.
- Ability to multi-task in a fast pace environment.
- Must be willing to work on shifting schedules and be assigned in Alabang.
- Excellent interpersonal, communication and analytical skills.
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Night shift
- Shift system
Bpo Operations Manager
Posted today
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Job Description
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
- Work closely with legal and safety departments to ensure that activities remain compliant
- Oversee materials and inventory
- Conduct budget reviews and report cost plans to upper management
**Salary**: Php40,000.00 - Php45,000.00 per month
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)
HR Business Partner (Bpo)
Posted today
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Job Description
- Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy
- Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
- Provide feedback and input for improvement of all programs, processes and policies, and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
- Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes
- Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU
- Graduate of any Bachelor’s Degree
- Requires 3 years HR experience and strategic Business Partnering
- Has Exposure and experience in different HR facets
- Excellent Communications skills
- Willing to be assigned in Boni, Mandaluyong
- Amenable to Midshift Schedule, 2pm-11pm
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Bpo Customer Care Associate
Posted today
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Job Description
- Read and check daily updates, announcements, and / or process updates as indicated in the knowledge base
- Attend and complete all required training and refresher sessions
- Solution based mindset to ensure customer satisfaction
- Adheres to all agreed processes meeting required work standards, targets, and objectives
- Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
Skills Required:
- At least 1 year BPO call center experience providing voice customer service support for international customers
- Amenable to work on graveyard, shifting schedules, weekends, and PH holidays
- Good computer navigation skills
- Solid command of the English language
- Solid customer service skills
- Solid attention to detail, time management, and organizational skills
Call Center Agent Dayshift no Bpo Experience
Posted today
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Job Description
Airline Reservations
Voice Captioning
Transcription Services
Telco
Financial
Gaming
Sales
Electronics
Healthcare
Collections
Hotel Reservation
Dayshift
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php28,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Bpo: 1 year (preferred)
**Language**:
- English (preferred)
Willingness to travel:
- 50% (preferred)
BPO - Call Center Patient Advocate (Onsite Setup)
Posted 7 days ago
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Job Description
Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients.
A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients.
See if this job is right for you. ️
How You Spend Your Eight HoursHandle a high volume of phone calls and maintain patient database
Maintain daily work queues and documentation
Provide technical assistance with agency issues, services, and programs
Maintain and create files for recordkeeping systems
Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process
Collect and review patient information to determine patient eligibility
Complete Medicaid applications online using the FSSA Benefits Portal
Prepare and review documents for accuracy and completeness
Communicate clearly, promptly, and positively with patients, coworkers, and clients
Maintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)
Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associates
Collaborate with supervisor to identify personal learning needs and set goals using available resources
Maintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication provided
Collaborate with team members to support their efforts through teamwork and the acceptance of additional assignments
High school diploma or equivalent educational levels
Computer proficiency (required)
Ability to quickly grasp and navigate through multiple systems and EMRs effectively
At least one year of combined experience working and training as a Patient Advocate or other related jobs
Working knowledge of HIPAA, FDCPA, and Red Flags regulations
Considerable knowledge of Medicaid programs
Considerable knowledge of the Federal Marketplace
General knowledge of all agency and community programs and services that could affect clients and applicants
Ability to multitask (speaking on the phone, searching databases, and typing) effectively
Excellent verbal and written communication skills
Ability to work well in a fast-paced, changing environment
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret rules, regulations, and procedures
Ability to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and procedures
Ability to work independently and with others on a team to complete a task
Ability to perform job functions within structured time frames
Ability to perform repetitive tasks with a high level of accuracy
Excellent critical thinking, problem-solving, and interpersonal skills
Professional attitude and ability to maintain composure in urgent or confrontational situations
Excellent organization and time management skills
Team player attitude
Ability to develop and retain professional relationships with on-site hospital staff
Experience using Epic Software (a plus)
HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
Full-time position
Monday to Friday, night shift
On-site work setup
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.