922 Bpo jobs in Muntinlupa
Bpo Customer Service Representative
Pasig, National Capital Region
Lexie Staffing
Posted 12 days ago
Job Viewed
Job Description
The Customer Service Representative (CSR) or Call Center Agent is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction through inbound or outbound calls, emails, or chat support.
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Team Lead - (Bpo)
Mandaluyong, National Capital Region
Pride Consulting Group Inc.
Posted today
Job Viewed
Job Description
**Qualifications**:
- Bachelor's degree holder
- Must have at least 3 years of experience in Customer Service
- Must be a Subject Matter Expert (SME)
**Responsibilities**:
- Work with the operations, training, and quality teams to identify performance gaps related to communication skills
- Analyze performance gaps and provide recommendations to meet target metrics
- Responsible for content research, training outline creation & development of evaluation measures, training materials development, knowledge assessment/ test design
- Deliver capability development programs to employees
- Develop communication assessment tools in line with project's goals/metrics
- Proactively develop activities or modules to supplement existing programs or initiatives
- Gather data from operations to measure program effectiveness
- Propose continuous improvements in communication coaching and training processes
- Attend quality calibration calls and provide recommendation
- Prepare reports like training effectiveness measures, and data analysis for business reviews
**Salary**: Php25,000.00 - Php45,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
- Bachelor's degree holder
- Must have at least 3 years of experience in Customer Service
- Must be a Subject Matter Expert (SME)
**Responsibilities**:
- Work with the operations, training, and quality teams to identify performance gaps related to communication skills
- Analyze performance gaps and provide recommendations to meet target metrics
- Responsible for content research, training outline creation & development of evaluation measures, training materials development, knowledge assessment/ test design
- Deliver capability development programs to employees
- Develop communication assessment tools in line with project's goals/metrics
- Proactively develop activities or modules to supplement existing programs or initiatives
- Gather data from operations to measure program effectiveness
- Propose continuous improvements in communication coaching and training processes
- Attend quality calibration calls and provide recommendation
- Prepare reports like training effectiveness measures, and data analysis for business reviews
**Salary**: Php25,000.00 - Php45,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
1
BPO
Makati, National Capital Region
Miranda HR
Posted 13 days ago
Job Viewed
Job Description
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services. br>Resolve customer complaints and issues efficiently.
Maintain detailed records of interactions.
Meet performance metrics in quality and productivity.
Collaborate with team members to enhance customer satisfaction.
Provide accurate information about products and services. br>Resolve customer complaints and issues efficiently.
Maintain detailed records of interactions.
Meet performance metrics in quality and productivity.
Collaborate with team members to enhance customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - NO BPO EXP
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 7 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Agent - No BPO Experience
Pasig, National Capital Region
Caldwell Communications
Posted 9 days ago
Job Viewed
Job Description
For regular employees, we offer an industry-leading benefits package that includes:
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative - BPO Experienced - Makati
Makati, National Capital Region
UnitedHealth Group
Posted 4 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
This advertiser has chosen not to accept applicants from your region.
5
Bank Teller/ Cashier Experience - Customer Service BPO
Pasay, National Capital Region
Telesys
Posted 15 days ago
Job Viewed
Job Description
Qualifications:
1 year BPO Experience (you know the drill) br>High School Graduate (Old Curriculum) or ALS
Amenable for onsite interview and onsite work setup
Competitive Salary – Up to 28K < r>Exciting 30K Sign-On Bonus
Flexible shifts – Day, Night, and Graveyard < r>Options for Voice and Non-Voice Accounts
Opportunities in Local and International Accounts
1 year BPO Experience (you know the drill) br>High School Graduate (Old Curriculum) or ALS
Amenable for onsite interview and onsite work setup
Competitive Salary – Up to 28K < r>Exciting 30K Sign-On Bonus
Flexible shifts – Day, Night, and Graveyard < r>Options for Voice and Non-Voice Accounts
Opportunities in Local and International Accounts
This advertiser has chosen not to accept applicants from your region.
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6
Shifting - BPO - Customer Service Representative - HS GRAD
Pasay, National Capital Region
Rise Orbit Careers
Posted 15 days ago
Job Viewed
Job Description
Kickstart Your Career with Us and Make a Difference!
br>We’re searching for motivated and passionate individuals eager to contribute and grow. Whether you excel in voice or non-voice roles, we’d love for you to join our team and be part of our ongoing success.
What’s In It For You? < r>
• Competitive Salary Packages < r>• Health Maintenance Organization (HMO) starting on your first day < r>• Performance-based Incentives to reward your hard work < r>• Allowance and Bonuses < r>• Opportunities for Career Growth and Advancement < r>
Job Responsibilities:
• Provide excellent customer service through voice, chat, or email channels < r>• Address customer questions, concerns, and requests with clarity and empathy < r>• Follow standard procedures to resolve issues or escalate as needed < r>• Maintain accurate documentation of customer interactions in internal systems < r>• Stay up to date with product knowledge, services, and system updates < r>• Ensure customer satisfaction by delivering timely and effective support < r>• Actively participate in training sessions and team meetings < r>
What We’re Looking For: < r>
• High school graduates or equivalent (college undergraduates welcome) < r>• No prior experience required—we’re happy to train passionate learners!
• Able to work on-site and attend on-site interviews
• Fresh graduates are encouraged to apply! < r>
Job Types: Full-time, Entry-level
Salary: Up to PHP 30,000.00 per month
Additional Benefits:
• Flexible Schedule for better work-life balance < r>• Health and Life Insurance for your peace of mind < r>• Paid Training to ensure your success < r>• Paid Time Off (PTO) and Bonuses including the 13th Month Pay < r>• Fun Company Events to celebrate success together! < r>
Work Schedule:
8-hour shifts with day shift availability
Ready to Join Us? Apply Now and Start Your Journey Toward Success!
br>We’re searching for motivated and passionate individuals eager to contribute and grow. Whether you excel in voice or non-voice roles, we’d love for you to join our team and be part of our ongoing success.
What’s In It For You? < r>
• Competitive Salary Packages < r>• Health Maintenance Organization (HMO) starting on your first day < r>• Performance-based Incentives to reward your hard work < r>• Allowance and Bonuses < r>• Opportunities for Career Growth and Advancement < r>
Job Responsibilities:
• Provide excellent customer service through voice, chat, or email channels < r>• Address customer questions, concerns, and requests with clarity and empathy < r>• Follow standard procedures to resolve issues or escalate as needed < r>• Maintain accurate documentation of customer interactions in internal systems < r>• Stay up to date with product knowledge, services, and system updates < r>• Ensure customer satisfaction by delivering timely and effective support < r>• Actively participate in training sessions and team meetings < r>
What We’re Looking For: < r>
• High school graduates or equivalent (college undergraduates welcome) < r>• No prior experience required—we’re happy to train passionate learners!
• Able to work on-site and attend on-site interviews
• Fresh graduates are encouraged to apply! < r>
Job Types: Full-time, Entry-level
Salary: Up to PHP 30,000.00 per month
Additional Benefits:
• Flexible Schedule for better work-life balance < r>• Health and Life Insurance for your peace of mind < r>• Paid Training to ensure your success < r>• Paid Time Off (PTO) and Bonuses including the 13th Month Pay < r>• Fun Company Events to celebrate success together! < r>
Work Schedule:
8-hour shifts with day shift availability
Ready to Join Us? Apply Now and Start Your Journey Toward Success!
This advertiser has chosen not to accept applicants from your region.
7
QA(BPO)
Pasig, National Capital Region
ADDFORCE Human Resource Solutions INC
Posted 15 days ago
Job Viewed
Job Description
Location: Pasig and Taguig City
Work Setup: Onsite br>Work Schedule: Shifting
Job Requirements:
College Graduate of any course
With 1 year of experience as a QA for BPO Setup
Knowledgeable in doing Root Cause Analysis
Must have blended account experience (Voice and Non Voice)
Willing to work onsite in Pasig or Taguig City and open to a shifting schedule.
Work Setup: Onsite br>Work Schedule: Shifting
Job Requirements:
College Graduate of any course
With 1 year of experience as a QA for BPO Setup
Knowledgeable in doing Root Cause Analysis
Must have blended account experience (Voice and Non Voice)
Willing to work onsite in Pasig or Taguig City and open to a shifting schedule.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - NO BPO EXP - Paid Training
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 8 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
9