What Jobs are available for Bpo in Muntinlupa?

Company Description

IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

Role Description

Deliver high standard of customer service for customers. This would entail receiving calls from hotel customers and handling queries and service disservice customers. The process involves excellent communication skills in French and English along with ability to work on shifting schedules.

EDUCATIONAL QUALIFICATIONS

• Preferably a graduate of any bachelor's degree/2yr. Vocational Graduate or at least finished 2 years in college, preferably with Travel related courses like Travel Management, Tourism, HRM, etc.
• At least High school degree or equivalent is required (Customer Care LOB)

RELEVANT EXPERIENCE

• With at least 6 months BPO experience in Hotel/ Tourism, Reservation / Sales - preferred
• Above average spoken & written English communications skill
• Computer proficient and can navigate the computer with minimum-to-zero supervision

FUNCTIONAL COMPETENCIES

• Ability to learn and apply procedures
• Adaptability
• Communication / Customer Service
• Stress Tolerance
• Work Commitment / Motivation
• Problem Solving Ability
• Analytical and Methodical Abilities
• Willing to work on site, on shifting schedules

Job Description

• Serve as first point of contact for IT support requests (phone, email, chat, ticketing system)
• Provide first-level troubleshooting for hardware, software, and network issues
• Perform password resets, account unlocks, and access requests
• Log, categorize, and prioritize incidents and service requests in the ITSM tool
• Escalate unresolved or complex issues to Tier 2/Tier 3 support teams
• Follow standard operating procedures (SOPs) and knowledge base (KB) articles
• Assist in software installations, account setups, and peripheral configurations
• Provide remote desktop support using approved tools
• Communicate updates and resolutions to users clearly and professionally
• Document resolutions and contribute to IT knowledge base
• Maintain compliance with IT policies, security protocols, and SLAs
• Administrative
• Closes tickets as soon as they are resolved.
• Maintains and updates daily monitoring of deliverables of service.
• Prepares and submits needed reports.

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ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of over 5,000 associates. ADEC Innovation is driven by a mission to advance sustainable business and operational practices by transforming information into knowledge and reshaping risk into positive impact and value for its clients.

We are looking for Eligibility Management Processor to join our growing team

Basic Qualification:

• Graduate of any course preferably Accounting, Banking, Finance, or Management
• Six months or more relevant experience in BPO industry is an advantage
• Must be amenable to work onsite in Alabang, Muntinlupa on a shifting schedule

Duties and Responsibilities:

• Key-ins accurately pertinent information of an order into the client-supplied application to meet project specifications.
• Checks accuracy of encoded data before proceeding to the next field of order to ensure high quality and precision of output.
• Adheres to the channel's standard operating procedures and work instructions in order to ensure smooth delivery of results.
• Reports all issues encountered such as, but not limited to, problems with client-supplied applications, machine, or network breakdown, etc., to the immediate superior in order to resolve the given issues in a timely fashion.

What's in it for you?

• Competitive salary package
• Life Insurance on Day 1
• HMO with free dependents*
• Paid leave credits*

*Terms and conditions apply

Gatestone & Co. Americas Inc.

The Role: Trainer (BPO)

The candidate chosen for this position will be responsible for delivering corporate and client specific training; performing administrative duties which may include tracking updates to training as needed for ad hoc or annual attestations; writing and updating training modules; and researching updates to regulations.

KEY ACCOUNTABILITIES:

• Deliver internal training courses based on client and corporate training material to classes of varying size (up to 40 at a time during peak ramps)
• Develop training curriculum, aids and materials for instruction to enhance knowledge of current practices related to the business
• Deliver and assess client, regulatory and corporate testing
• Attend regular client calls for updates to material and make recommendations to improve current curriculum
• Travel to client location as required for detailed training on new products and initiatives
• Travel to other locations to provide backup support for other trainers on the program during vacations or large ramp periods
• Support newly trained staff during nesting period providing coaching and performance assessments prior to assignment to production
• Maintain tracking of training statistics including graduation rates, attrition during training and recruiting success
• Provide regular feedback to leadership and recruiting team regarding the hiring profile for the department
• Attend training workshops as required to improve abilities in adult learning
• Assist with employee engagement and participate in the planning and coordination of company events and activities and provide feedback to the employee engagement officer to improve morale and retention
• Administer re-education as needed
• Positively influence the actions and accountability of a group of people; setting the tone and expectations for others
• Provide additional support to recruiting and operations during reduced training times
• Attend regular calibration calls with full understanding and ability to administer Quality monitoring program as a Quality Analyst when training classes are not in session
• Take Customer Support and Tech Support calls as required which may include phone time during peak call volume times or low training times
• Other duties as required

CORE COMPETENCIES & ATTRIBUTES:

• Strong Oral and Written proficiency in English.
• An analytical thinker, able to synthesize complex or diverse information, collect and research data, use intuition and experience to complement data
• Ability to think creatively and adapt to different learning styles to ensure the greatest success and comprehension of the client  material
• Ability to receive feedback as well as take initiative, volunteer readily, undertake self development activities, seek increased responsibilities, and offers help when needed
• Excellent people skills including a successful track record in effectively communicating with other areas in understanding processes as communicated and outlined
• Positive attitude in a fast-paced, ever-changing and demanding environment
• Effective time management and multi-tasking abilities
• Effective communication skills with colleagues and management: verbal, written and listening
• Punctual, is consistently at work and on time, ensures work responsibilities are covered when absent
• Flexibility to work within the hours of operation (24/7) to deliver training content aligned with employee shifts where required.

EXPERIENCE & QUALIFICATIONS:

• Minimum of 1-2 years call center experience with a minimum of 6 months – 1 year in a Training and/or Management role
• Experience with public speaking is an asset
• Experience in material development is an asset
• 1st party Customer Service or Tech Support experience is an asset
• Proficient with all Microsoft Office products.

BDC Sales Representative (Not a Hard-Sale Role) – ASAP Hiring

Alabang, Muntinlupa City | On-site

Start Date: September 1, 2025

Compensation Package

₱45,120 basic salary

₱4,880 allowance

Commissions + Night Differential

About the Opportunity

Pinnacle Intelligence is seeking experienced sales professionals to join our team as BDC Sales Representatives. In this role, you will work with U.S. automotive customers, providing guidance and support to ensure their needs are aligned with dealership solutions.

This is not a hard-sale role. Instead, success comes from building trust, delivering excellent customer experiences, and setting qualified appointments for dealership sales teams.

As part of a pioneering in-house organization, you'll have access to structured training, career development opportunities, and a supportive workplace culture.

Key Responsibilities

• Engage with U.S. customers through inbound and outbound calls, emails, and chats
• Understand customer needs and provide accurate information about vehicles and services
• Qualify leads and secure confirmed appointments for dealership partners
• Maintain accurate documentation of customer interactions within the CRM
• Uphold service excellence and represent clients with professionalism

Qualifications

• Minimum of 2 years sales experience (BPO, call center, customer service, or inside sales)
• Strong English communication skills with a neutral or American accent
• Customer-focused with the ability to build rapport quickly
• Highly organized with the ability to manage multiple priorities
• Willing to work on-site in Alabang, Muntinlupa City
• Automotive industry experience is an advantage

Why Join Pinnacle Intelligence?

• Competitive compensation with allowances, commissions, and night differential
• Clear career growth opportunities in a pioneering, innovation-driven company
• Supportive and non-toxic workplace environment
• Ongoing training and professional development
• Opportunity to contribute to the transformation of the automotive retail industry

Start Date

ASAP hiring – training begins September 1, 2025

If you are ready to advance your career in a role that values customer engagement over hard selling, we invite you to apply.

Job Summary:

We are seeking enthusiastic and results-driven individuals to join our BPO team supporting a leading FinTech client. The ideal candidate will be responsible for engaging with customers (B2C or B2B), promoting financial products and services, and achieving sales targets while delivering an exceptional customer experience.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, or chat to promote and sell financial products (e.g., credit cards, digital wallets, loans, investment tools).
• Understand client offerings and communicate product benefits clearly to potential and existing customers.
• Use consultative sales techniques to identify customer needs and provide tailored solutions.
• Meet or exceed assigned sales KPIs (e.g., conversions, revenue generation, lead qualification).
• Accurately document interactions in CRM systems and follow up as necessary.
• Collaborate with team members and supervisors to continuously improve performance and sales strategies.
• Ensure compliance with regulatory guidelines and company policies in all customer interactions.
• Participate in ongoing training to stay updated on product knowledge and industry trends.

Key Responsibilities:

Type of Support: Financial Tech - Sales | Pioneer

• Educational Requirement: SHS GRAD/HS GRAD OLD - need 12 months of call center experience
• College Graduate - need 6 months of call center experience
• Work Experience: 2 YEARS OF SALES EXPERIENCE (ANY INDUSTRY EVEN NOT BPO)
• Salary: 30k Basic + 2k Allowance + 30k SIB

Job Type: Full-time

Pay: Up to Php20,000.00 per month

Benefits:

• On-site parking
• Paid training
• Pay raise

Work Location: In person

Moder Solutions Inc. is hiring Team Leaders

Alabang, Muntinlupa City

Work Setup: 100% Onsite

Shift: Night Shift (9pm to 6am)

Start Date: November 11

Moder Solutions Inc. is hiring a driven and experienced Team Lead to join our US mortgage account in Alabang.

We're looking for a strong BPO leader with a background in billing and collections, excellent communication skills, and a proven ability to coach and develop high-performing teams.

• Lead a team of 12–20 residential mortgage professionals
• Track team performance and send daily production updates, including productivity tips and improvement plans
• Motivate and guide the team through coaching, recognition, and team-building initiatives
• Oversee pipeline management to ensure SLA and performance metrics are consistently met
• Collaborate with Operations, Quality, and Performance teams to align on goals and priorities
• Conduct 1:1 coaching sessions, daily/weekly huddles, and regular feedback meetings
• Act as a Subject Matter Expert (SME) to assist with escalations and support team learning
• Provide insights for process improvements, training updates, and job aid enhancements
• Help team members develop skills and reach performance targets through structured development

Bachelor's degree preferred

Minimum of 2 years' experience in a Team Lead or Supervisory role in the BPO industry

Strong billing and collections experience is REQUIRED

Background in mortgage, banking, lending, finance, or insurance is a plus

Excellent written and verbal English communication skills

Proficient in Microsoft Office, especially Excel and PowerPoint

Willing to work onsite in Alabang, Muntinlupa City

Competitive offer

HMO coverage with 1 free dependent

Life Insurance

Opportunities for career advancement and skill development

Apply today and help lead a high-performing team in a dynamic, mortgage-focused BPO environment. Your next leadership opportunity starts here.

This is a remote position.

DUTIES AND RESPONSIBILITIES:
The duties of the Manager shall include, but are not limited to:

• Supervision & Direction

Oversee and direct the daily operations of the assigned team, ensuring adherence to established workflows, service levels, and quality standards.

• Issue Resolution

Handle escalations and troubleshoot complex operational issues.

Ensure timely and effective resolution of concerns in accordance with Client policies and expectations.

• Client Liaison

Serve as the primary point of contact between the Client's leadership and the Service Provider's operations.

Facilitate clear and consistent communication, provide regular reporting, and escalate issues as necessary.

• Performance Management

Monitor team performance metrics to ensure operational goals are met.

Conduct performance reviews, provide coaching and feedback, and recommend process or structural improvements to enhance efficiency and productivity.

Requirements
QUALIFICATIONS:

• Proven experience in operations management, team leadership, or a related supervisory role.
• Strong problem-solving skills with the ability to manage escalations effectively.
• Excellent communication and interpersonal skills for managing both internal teams.
• Knowledge of performance management systems, metrics analysis, and workflow optimization.
• Ability to work in a fast-paced environment and adapt to evolving Client requirements.

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Job Description:

• Ensures that calls are handled professionally.
• Provides direction and guidance to guarantee consistent achievement of key performance metrics.
• Achieves, measures, reports and communicates metric goal attainment for assigned team.
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Consistently achieves goals for number of call monitoring
• per week and scores for assigned team of customer.
• service agents.
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.
• Performs other duties as assigned.

Job Qualifications:

• At least High School Graduate
• Minimum of 3 years Team Leader experience.
• Willing to work onsite in ETON Pasig.
• Experience with Airline and Travel account is required.
• Experience as CSAT coach.
• Demonstrated interpersonal, coaching and supervisory skills.
• Experience with Agile development methodologies
• Excellent verbal and written communication skills
• Good computer skills (operating systems, Internet)
• Demonstrated ability to set priorities and multi-task.