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Provide general overall FC services including continuous monitoring of facility. Handle routine property management operations, including procurement of office supplies and customer satisfaction to client, agencies and visitors.

• Act as reception to the space, meet and greet visitors and answer phone as needed.
• Provide direction/information to vendors, facility staff, and service providers as required to ensure excellent coordination/execution of work within client environment.
• Receive and respond to client service requests (emails, phone calls (voicemail), in person.
• Monitor and maintain the online work order system (Corrigo).
• Assist vendors with quote and invoice submittals to ensure target SLAs are met.
• Create purchase orders.
• Coordinate contractor access request and approvals through Smartsheet a web-based application.
• Complete building and exterior walkthroughs, generating work orders for noted deficiencies.
• Order supplies for general office use and various client driven initiatives as needed.
• Attend, participate and provide support for meetings, events, and conference room reservations as needed and directed.
• Periodically check building mailroom and notify recipients of packages for retrieval.
• Provide general overall FC services including continuous monitoring of the facility.
• Participate as a key team member in response to emergency situations.

Qualifications

• Education/training

o degree in facilities management, business or another related field.

o Bachelor's degree preferred.

o 2+ years' experience with facility or property administration.

• Skills and Knowledge

o Excellent communication skills both written and verbal.

o Superior customer service skills and orientation.

o Ability to always maintain professionalism under stressful situations.

o Ability to plan and manage work orders under time constraints.

o Ability to multitask and work without direct supervision.

o Strong organizational and time management skills.

o Proficient in MS Office.

Location:

On-site –Makati, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Qualifications

3 yrs experience in BPO

Telco Support, Troubleshooting experience

With experience with ticketing tools like salesforce

Excellent Communication skills.

Experience as a mentor, coach,SME or QA

Job Type: Full-time

Pay: Up to Php35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• What is your email add?

Experience:

• BPO Helpdesk: 3 years (Preferred)

Work Location: In person

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

WORK SCHEDULE:

Helpdesk Technician

Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)

Remote (Work from home)

Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack. They adhere to established processes and procedures while actively contributing to the creation and maintenance of documentation for common issues, thereby streamlining recurring tasks. In addition to assisting in ticket scheduling and responding to phone and chat support requests, Technicians are responsible for diligently following up with end users and ensuring the resolution of all tickets. They are also skilled at identifying requests that fall outside the scope of existing agreements and taking appropriate action

Basic Functions:

•Efficiently managing and resolving trouble tickets

•Facilitating effective communication with both internal teams and clients

•Offering responsive chat and phone support

•Independently coordinating their own schedules

•Maintaining meticulous document and file management

•Conducting quality assurance checks on completed tickets

•Educating and encouraging clients to adhere to best practices

•Proactively addressing ongoing issues and ensuring their resolution

Additional Duties and Responsibilities:

•Providing valuable remote assistance to on-site technicians

•Identifying opportunities for process improvement and actively participating in their development

•Collaborating seamlessly within and across teams to ensure the swift resolution of issues and the completion of root cause analyses

•Rigorously testing solutions to prevent recurring issues and avoid short-term "band-aid" fixes

•Offering informed product recommendations from within our technology stack

•Recognizing out-of-scope (OOS) opportunities and furnishing comprehensive information required for successful project execution

Knowledge, Skills, and/or Abilities Required:

•Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.

•Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.

•Effective Communication: Ability for collaboration with cross-functional teams and clients.

•Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.

•Time Management: Effective multitasking and task prioritization.

•Adaptability: Ability to stay current with evolving IT technologies and industry trends.

•Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.

•Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.

•Continuous Learning: Willingness to acquire new skills and expand technical expertise.

•Customer-Centric Approach: Focused on delivering exceptional service and support.

•Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

LOCATION: Bridgetowne, QC (Near IPI Pasig)

POSITION: Bilingual Analyst – SPANISH Language

WORK SET-UP: Pure Onsite

SCHEDULE: Night Shift / Shifting Schedule 24/7

START DATE: Urgent / ASAP

(JOB DESCRIPTION)

• Communicate with customers in a professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

(COMPENSATION & BENEFITS)

• Get as much as PHP 100,000 Salary Package
• 10% Night Differential
• Career Growth
• Paid Training
• Life Insurance
• Free HMO Coverage from Day 1 including your dependents
• Annual Appraisal
• Structured career path

(REQUIREMENTS/QUALIFICATIONS)

• At least HS Graduate with 2years of SPANISH Language Work Experience
• Above Average English Communication Skills
• Amenable to work ONSITE and with Shifting schedules
• Can start ASAP

Job Types: Full-time, Permanent

Pay: Up to Php100,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide your active email and viber.
• What is your highest educational attainment?
• For how long is your BPO Voice experience?
• What account or LOB are you handling right now in the BPO?
• Are you amenable to work ONSITE?
• Are you currently employed or unemployed?
• Can you start ASAP?
• For how long is your BPO Spanish Bilingual experience?
• For how long is your BPO Financial Account experience?
• For how long is your BPO Collection Account experience?
• Could you please confirm your nationality?

Work Location: In person

We are seeking for a proactive and results-driven BPO Coordinator to oversee and manage our partnership with outsourced Customer Service Business Process Outsourcing (BPO) providers.

In this role, you will be responsible for ensuring that our BPO partners deliver high-quality, efficient, and cost-effective customer service in alignment with company goals and service level agreements (SLAs). You will act as the bridge between internal stakeholders and external vendors, driving performance improvements and maintaining strong vendor relationships.

Key Responsibilities:

• Support communication between the company and Customer Service BPO providers.
• Track and report performance metrics, like customer satisfaction and SLA compliance.
• Assist in managing vendor contracts and addressing simple issues.
• Help resolve minor operational problems and escalate bigger issues to senior staff.
• Work with vendors on basic process improvements to enhance efficiency.
• Participate in meetings and prepare simple reports for management.
• Ensure vendors follow company policies and basic data security standards.
• Assist with onboarding and training for vendor teams.

Requirements:

• Bachelor's degree.
• Basic knowledge of customer service or BPO operations.
• Good English communication skills (written and verbal).
• Familiarity with Microsoft Office (Excel, Word) for basic tasks.
• Ability to work in a team and handle multiple tasks.

Nice-to-Have:

• Experience in customer service or administrative roles.
• Understanding of performance metrics or vendor coordination.