148 Bpo jobs in Angono

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Job Highlights
- 15 VL & 15 SL upon regularization, pro-rated
- HMO with one (1) dependent upon regularization
- 7.5 unused VL conversion and 10 unused SL conversion
- Monthly Performance Incentives

KEY RESPONSIBILITIES:
Your responsibilities include but are not limited to the following:
Operations Leader Core Responsibilities:

- Manage time wisely to meet/exceed defined performance requirements of the team or business unit.
- Follow and enforce established operations protocols and standard work procedures
- Motivate all team members to be driven to meet their individual/team daily productivity goals
- Ensure proper and timely feedback and coaching are provided to all direct reports
- Interact with all members of the team with respect, sensitivity, tact, and professionalism
- Escalate immediately to Business Unit Heads ALL deviations and issues with operations procedures
- Act as primary a change agent to support Management with process and policy changes that can contribute to the overall objectives of the organization
- Build a highly engaged, productive, and responsive workforce and create a conducive operations environment where all team members collaborate towards a common goal defined by Management.

Functional Responsibilities
- Manage the day-to-day operations of the Customer Support Team which include the following:

- Handle customer escalations endorsed by the team members.
- Act as a liaising officer between Accounting, PR/Marketing, Collections, and Verifications/Telemarketing Teams in managing cross-functional inquiries
- Secondary Function: Might be assigned to work on special projects or associated tasks or create reports as needed

SKILLS AND COMPETENCIES: Essential
- Professional Background. With direct experience in at least any two of the following: -Sales/Customer Service in a BPO/Shared Services environment -Tele-CI or Loans Verifications experience from the banking industry -Credit Underwriting for Personal or Consumer Loans -Collections and Recovery experience from a local lending/financing company
- Acumen. With an operational understanding of the Credit Underwriting, Loan Verification, and/or Collections Processes in a leadership capacity.
- Communication. Can confidently convey ideas with professionalism, sensitivity, tact, and respect across all members, officers, and shareholders of the organization
- Change Agent. Can move and positively influence the team to support process changes that can contribute to the overall objectives of the organization.
- Entrepreneurial Spirit. Goal-focused and have a can-do attitude to meet individual goals and help out the team to meet group productivity targets
- Analytical. Can identify underlying principles, reasons, or facts which influence and might influence center productivity and asset quality of portfolios.
- Quality-Oriented. With high attention to detail to execute functional roles and ensure team alignment with compliance standards and policies.
- Self-Starter. With professional maturity to understand what to learn on the fly and can manage self-learning to know the standards of the functional unit and be updated on its processes.
- Technical Savvy. Understands how to operate general computer functions, MS Office tools (such as MS Word/Excel), and common HotKeys (e.g. Alt+Tab)

Desirable
- Education. A college graduate or have completed at least 2 years of undergraduate or vocational studies.
- Leadership Certification. Undergo any training on leadership, team management, problem-solving and decision making, managing KPIs, coaching and feedback, general labor relations for operations, talent selection, and development.
- Contact Center Operations. Understanding of how to operate any CRM software and computer telephony systems.
- Technical Certification. Completed any public or in-house training on credit underwriting, loan verifications, or collections and recovery.
- Soft Skills Certification. Undergone training on negotiation skills, handling difficult customers, time management, customer service, or selling techniques

**Salary**: Php25,000.00 - Php30,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
All applicants must be fully vaccinated.

Ability to commute/relocate:

- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

**Compliance Director - Policyholder Investigations**
**Position Summary**
The Compliance Director is responsible for leading and managing the team that investigates insurance policyholder and Department of Insurance complaints, ensuring all responses meet regulatory, contractual, and internal standards for quality, accuracy, and timeliness. This role requires a strategic leader who can motivate and develop team members, drive operational excellence, and foster cross-functional collaboration. The ideal candidate will have deep experience in life or health insurance, particularly in policyholder investigations and response processes.
**Key Responsibilities**
**Leadership & Team Development**
+ Inspire and lead a team of compliance analysts and investigators.
+ Foster a culture of accountability, continuous improvement, and professional growth.
+ Provide coaching, mentoring, and performance feedback to direct reports.
**Operational Excellence**
+ Ensure all complaint investigations and response letters meet service level agreements (SLAs) for quality and timeliness.
+ Monitor and report on team performance metrics.
+ Drive adherence to internal and regulatory quality standards.
**Process Improvement**
+ Identify inefficiencies and implement process enhancements to improve turnaround time and accuracy.
+ Develop and refine workflows, templates, and tools to support investigation and response activities.
**Cross-Functional Collaboration**
+ Partner with Legal, Claims, Customer Service, and other departments to ensure consistent and compliant handling of complaints.
+ Serve as a liaison between compliance and operational teams to align goals and resolve escalated issues.
**Subject Matter Expertise**
+ Maintain up-to-date knowledge of regulatory requirements related to life and health insurance.
+ Provide guidance on complex complaint cases and ensure appropriate resolution strategies.
**Required Skills & Qualifications**
**Experience**
+ Minimum 10-12 years in compliance, investigations, or regulatory affairs within the life or health insurance industry.
+ Includes minimum 5-7 years managerial and leadership experience
+ Proven experience managing teams and driving performance in a regulated environment.
+ Strong background in policyholder complaint investigations and response letter drafting.
**Skills**
+ Exceptional leadership and people management skills.
+ Strong analytical and problem-solving abilities.
+ Excellent written and verbal communication skills.
+ Ability to manage multiple priorities and meet deadlines.
+ Proficiency in compliance systems, case management tools, and Microsoft Office Suite.
**Education**
+ Bachelor's degree in Business, Law, Healthcare Administration, or related field (Master's or JD preferred).
**Preferred**
+ Experience with regulatory bodies such as state insurance departments.
+ Familiarity with complaint handling standards under NAIC guidelines.

We are URGENTLY #HIRING for Customer Service Representatives

Earn up to 25k PLUS 2Ok Sign On Bonus! 1 Day Hiring Process!

Qualifications:

- Without BPO experience at least College Level
- High school Graduate with BPO experience
- English Communication/comprehension skills
- Work on-site Bridgetowne Pasig

APPLY NOW!

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php18,000.00 - Php24,000.00 per month

**Benefits**:

- Company Christmas gift
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Transportation service provided

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Late shift
- Night shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Performance bonus

Ability to commute/relocate:

- Antipolo City, Rizal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service Representative: 1 year (required)

**Language**:

- English (required)

Orbit Teleservices are continuously looking for top talents to join our team. Receive just as much as **P30,000 each month!**

**We are urgently in need of a Customer Service Agents for the following sites**:
Cebu City, and Mandaue
Cagayan de Oro, General Santos City, Davao City, Bacolod City, Baguio City, Pampanga, Laoag, Bataan, Tarlac, Cavite, Antipolo, and Nuvali
NCR - Quezon City (Cubao, Fairview, Quezon Ave., North EDSA, Eastwood, E.Rodriguez Jr. Ave) Pasig, Alabang, Ortigas, Manila, Taguig, Makati, Pasay, and Mandaluyong

**List of vacancies we have for you**:
Customer Service Representative
Technical Support Representative
Sales Representative
Corporate Travel / Travel Advisor
Healthcare Specialist

**Work Setup: Hybrid (Mix of WFH and Onsite) and Onsite**

**What we need**:
Can start asap.
Filipino Citizen, or hold relevant residence status
Good verbal, listening, and communication skills. Preferred language: English.
Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing)
Amenable to working on-site or hybrid
BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
With or without BPO or call center experience for College undergraduates and graduates.

**Job Types**: Full-time, Fresh graduate

**Salary**: Php18,000.00 - Php25,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- Junior High School (preferred)

**Language**:

- English (preferred)

NTT DATA, Inc. currently seeks a "BPO Team Lead" to join our team in Quezon City.
Supervises team ensuring highest quality of service is provided to clients.
Monitors performance of team and reports results and issues to higher-level leadership.
Assists team with escalated client or account issues.
Manages the hiring, staffing and maintains a diverse and effective workforce.
Responsible for career development / planning, performance and pay discussions of team members.
Interacts with clients and internal departments to resolve issues.
Leads staff to complete assignments using established guidelines, policies, and procedures.
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
Compiles and analyzes data to identify trends for root cause analysis
Skills Required
Good communication skills.
Good client service skills and leadership capabilities.
Basic knowledge, understanding and application of project management principles and methodologies.
Good analytical / problem solving skills.
Basic budgeting, business financial and P&L skills
Previous insurance industry experience that required knowledge of Life insurance and Annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claim
Amenable to work in Eastwood, Quezon City

**Job summary**
The BPO SME Voice role requires a seasoned professional with 5 to 7 years of experience in the BPO industry. The candidate will leverage their expertise in voice processes to enhance customer interactions and drive operational excellence. Proficiency in MS Office is essential along with strong English language skills. The position offers a hybrid work model with rotational shifts.
**Responsibilities**
+ Manage and optimize voice process operations to ensure high-quality customer service and satisfaction.
+ Collaborate with cross-functional teams to identify areas for process improvement and implement effective solutions.
+ Utilize MS Office tools to analyze data generate reports and support decision-making processes.
+ Monitor and evaluate team performance providing constructive feedback and guidance to achieve targets.
+ Develop and maintain comprehensive documentation of processes and procedures to ensure consistency and compliance.
+ Facilitate training sessions to enhance team skills and knowledge in voice processes and customer interaction.
+ Address customer inquiries and resolve issues promptly to maintain positive relationships and trust.
+ Implement strategies to enhance customer experience and streamline communication channels.
+ Coordinate with stakeholders to align voice process objectives with overall business goals.
+ Ensure adherence to company policies and industry regulations in all voice process activities.
+ Conduct regular audits to assess process efficiency and identify opportunities for improvement.
+ Drive innovation by exploring new technologies and methodologies to enhance voice process capabilities.
+ Support the development of best practices and standards for voice process operations. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint to support operational tasks.
+ Exhibit strong communication skills in English both written and spoken to effectively interact with customers and teams.
+ Possess a deep understanding of voice process dynamics and customer service principles.
+ Showcase problem-solving abilities to address challenges and optimize process performance.
+ Display adaptability to work in rotational shifts and a hybrid work model.
+ Bring experience in managing and improving BPO voice processes to drive business success.
+ Highlight attention to detail and organizational skills to maintain process accuracy and efficiency.
**Certifications Required**
Certification in MS Office applications is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Support our B2B customers in their Business Travels
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!

**Qualifications**:

- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 1-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role

**Job Types**: Full-time, Permanent

**Salary**: Php21,000.00 - Php25,000.00 per month

**Benefits**:

- On-site parking
- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Support Representative: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

The ideal **Patient Advocate **is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

**QUALIFICATIONS**:
- Must possess a **college degree in any field**
- Must have at least 6 months - 1 year of experience in BPO industry (any account)
- Experience with outbound calls preferred
- Ability to multitask in a fast-paced environment
- Detail orientated and strong data entry skills
- Excellent verbal and written communication skills
- Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens
- Time management and strong organizational skills required
- Willing to work any assigned shift during a work week in Mandaluyong City

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met
- Ensure you have all the necessary information (address, phone number, etc.) needed to schedule the appointment. If missing information, you will follow a designated workflow to attempt to locate the information
- Schedule an appointment with a Physical Therapy provider and keep the patient posted on the status
- Complete special projects or tasks as assigned by the supervisor
- Provide the best customer service to all callers
- Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

**BENEFITS**
- Salary package up to Php 35,000/month (depending on work experience)
- HMO Coverage up to Php 250,000 maximum benefit limit
- Excellent work culture
- Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines

**Job Types**: Full-time, Permanent

**Salary**: Php32,000.00 - Php35,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Health insurance
- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)