3129 Bpo jobs in Angono

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English

Are you ready to make an impact? Join
Infosys BPM
and be a part of the pioneering campaign as a
Service Desk Specialist
/
Subject Matter Expert
and jumpstart your career This is for our pioneering campaign in
BGC Site
.

Key Responsibilities:

• Provide advance level support, fulfillment of timelines and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
• Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
• Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.
• Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
• Supports the tech agents by handling escalated tickets and coach them to improve their user handling skills.
• Measure, monitor and work to drive down incident levels. This will relate to Product and user problems. Ensure that the Service Desk actively participates in improving the usability and reliability of client services
• Process & SLA Compliance
• Customer Interaction – Escalation management
• Knowledge Management
• Identify Process Re-engineering/transformational opportunities and participate in the initiatives
• Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.

Key Requirements:

• Minimum experience of 2 years with relevant experience as an Assistant TL/Interim/SME for Service Desk
• Bachelor's degree graduate or equivalent experience
• Expertise in common desktop applications, operating systems, and hardware
• Experience on Ticket Analysis and understanding issue trends
• Willingness to work in rotational shifts and Onsite in Clark

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Work Set-Up:
100% Onsite in BGC, Taguig

Shift:
Eastern Time Shift

Office Location:
Philplans Corporate Center, BGC, Taguig

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.

Position: BPO Customer Service

Company Industry: BPO

Work Location: BGC Taguig

Work Schedule: Shifting schedule

Salary: Php 20, ,000

Work Set Up: On-site

BENEFITS :

Government Mandated Benefits

Insurance

13th Month Pay

SL and VL

Direct employment

JOB REQUIREMENTS:

College graduate with or without BPO experience

College undergraduate with no back subject and minimum of 6 months BPO experience

Excellent Communication Skill

Willing to work onsite in BGC, Taguig City

JOB RESPONSIBILITIES:

Provide support and assistance to clients/customers

Deliver quality customer experience via voice support

Document and escalate issues when necessary

Collaborate with team members to achieve performance goals

RECRUITMENT PROCESS: (ONLINE)

HR Interview

Hiring Manager Interview

Job Offer

Job Type: Full-time

Pay: Php26, Php30,000.00 per month

Benefits:

• On-site parking
• Paid training

Work Location: On the road

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure

Perks & Benefits

• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

IT Help Desk Engineer (Night Shift | Onsite – BGC, Taguig)

Company: IT By Design

Location: Bonifacio Global City, Taguig

Work Setup: 100% Onsite

Shift: Night Shift (US Hours)

About the Role

We're looking for a dedicated and customer-focused IT Service Desk Engineer to join our growing team In this role, you'll provide technical support to our global clients, ensuring quick resolution of IT issues and delivering an excellent customer experience. If you're tech-savvy, a strong communicator, and thrive in a fast-paced support environment — this is the perfect opportunity for you.

What You'll Do

• Serve as the first point of contact for clients via phone, chat, or email.
• Troubleshoot and resolve hardware, software, and network issues.
• Create, update, and manage service tickets in ConnectWise.
• Escalate unresolved incidents to higher-level engineers as needed.
• Follow standard operating procedures and maintain detailed documentation.
• Ensure timely resolution while maintaining high customer satisfaction.

What We're Looking For

• At least 2 years of experience in a IT help desk role or related role (voice account preferred).
• Strong troubleshooting and problem-solving skills.
• Excellent English communication skills (both verbal and written).
• Experience in Microsoft Windows, Office 365, Active Directory, and networking
• Ability to work onsite in BGC, Taguig and commit to a night shift (US hours) schedule.
• A positive attitude, accountability, and eagerness to grow in a collaborative environment.

Why Join IT By Design?

• Competitive compensation package
• Performance-based incentives
• Professional growth and certification opportunities
• Supportive, people-first culture — we Live Life by Design, not by Default

This is full time job: other details will be discussed by our client

We are still checking if the employment type is Direct Hire - Project based- Contractual or Direct hire Full time - probationary . You may also verify this to them.

Salary offer depends on your skills. Our client will assess you but that is possibly within this range. . Salary expectation/offer is for approval of our client's management. They may still negotiate you,

Specific Position: Customer Service

• Graduate of Bachelor's degree
• Willing to work in TAGUIG-FULL ONSITE
• Willing to work on any shift assigned & shifting /rotational schedule
• Must be amenable to attend onsite INTERVIEW/ ASSESSMENT in Mandaluyong this October (if qualified)
• for college graduate: At least 6 months to 1 year of relevant experience in Customer Service
• For college undergraduate - At least 1 year completed in college with 2.5 years of BPO experience
• Good English communication skills
• Can start ASAP

Job Types: Full-time, Permanent

Application Question(s):

• Are you willing to work on any shift assigned & shifting /rotational schedule?
• Are you willing to work FULLY / 100% onsite in Taguig?
• How many years of working experience do you have in a BPO Industry and supporting international clients?
• How many years of working experience do you have in Customer Service?
• SPECIFY if you have hands-on experience in handling the following account as Customer service: financial/healthcare/insurance
• Are you willing to attend onsite/ FACE TO FACE INTERVIEW or ASSESSMENT in Mandaluyong this October (if qualified)?
• How much is your expected salary? PHP - basic pay/Month
• How soon can you start once hired?

Education:

• Bachelor's (Preferred)

Work Location: In person

Responsibilities:

1. Handle customer requests through calls, chat, email, or tickets, and provide accurate solutions based on SOP.

2.Resolve issues within authority or escalate to the right team if needed.

3.Keep records of customer interactions and update accounts/documents

Qualifications:

1. At least 1 year of experience in customer service (BPO experience preferred).

2. .Excellent English Communication Skills: Fluent in both spoken and written English

3. Strong multitasking, prioritization, and time management skills.

Work Setup:

• Willing to work in McKinley, Taguig City (office-based)
• Full time position, Night Shift (Shift Schedule)
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Can Start ASAP

Responsibilities:

• Handle customer requests through calls, chat, email, or tickets, and provide accurate solutions based on SOP.
• Resolve issues within authority or escalate to the right team if needed.
• Keep records of customer interactions and update accounts/documents

Qualifications:

1. At least 1 year of experience in customer service (BPO experience preferred).

2. Excellent English Communication Skills: Fluent in both spoken and written English

3. Strong multitasking, prioritization, and time management skills.

Work Setup:

• Willing to work in McKinley, Taguig City (office-based)
• Full time position, Night Shift (Shift Schedule)
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Can Start ASAP