391 Back Office Associate Technical Account Non Voice jobs in the Philippines

Join our team as a Data Entry Specialist at our offices located in KSS Building Buhangin and Aeon Towers, Bajaada, Davao City. This role is perfect for those who excel in analyzing product data, coordinating with teams, and enhancing product line performance through detailed insights.
br>Perks:
Salary: Competitive salary based on experience
Comprehensive Benefits:
Enjoy free daily meals, wellness programs, paid time off, and opportunities for continuous professional development.
Location: Work in the vibrant heart of Davao City with modern facilities and a supportive team environment.

Key Responsibilities:
Research and Data Collection:
Identify product categories for review, such as microscopes.
Develop and utilize templates for recording essential product attributes.
Collect and document data points for each product within the selected categories in a structured format for subsequent analysis.
Line Review Process:
Conduct thorough line reviews for each product category based on the collected data.
Collaborate with cross-functional teams to evaluate product performance.
Generate detailed reports that summarize findings, provide insights, and offer actionable recommendations.
Stakeholder Communication:
Organize regular meetings with stakeholders to update them on project progress.
Prepare and distribute comprehensive reports detailing findings and recommendations.
Lead feedback sessions to discuss insights and collect input from leadership.

Required Skills:
Exceptional attention to detail.
Strong process orientation.
Proficiency in Microsoft Excel.
Preferred Experience:
Previous data entry experience.
Familiarity with E-commerce, science supplies, and materials.
The ideal candidate should be highly organized, capable of handling multiple tasks simultaneously, and committed to delivering high-quality results.
Job Type: Full-time

Pay: From Php16,000.00 per month

Benefits:


Company events
Health insurance
Paid training
Staff meals provided

Schedule:
8 hour shift
Night shift
Work Location: In person

**About us**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We also create incredible assessment clinical and professional tests to help people to growth in their personal and professional lives. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large, and small.
Job Description
Position Title: Data Quality Processing Assistant
Business Area Overview: The Replacement Certificate team is part of the Assessment & Qualifications division, and is responsible for providing replacement documents to customers.
Position Description:
Role Specific:
Reporting to a team leader, the purpose of this role is to complete and quality check customer applications for replacement certificates and other queries around historical results and records and subject access requests. This position requires a high level of precision and accuracy. The post holder will also provide second line support to our customer service teams.
**Key Accountabilities:**
+ Ensure a high standard of customer service at all times
+ Delivering high quality and accurate work, with meticulous attention to detail
+ Liaise with customer and customer service teams by phone, Microsoft Teams and email
+ Develop and maintain a professional working relationship with internal and external customers
+ During peak processing periods lead a team of temporary staff in line with Pearson's policies, procedures and values
+ Deliver processes to meet service level agreements
+ Effectively escalate and issues to the team leader
+ Complete quality checks of work produced
+ Participate in regular team communication to review progress
+ Carry out other duties as directed by management. This may include working from other local facilities and supporting other teams across the business
**Process Specific:**
+ Accurate and efficient Identification checks for applications
+ Resolve queries received from customer and first line customer service teams
+ Support the accurate, complete and timely delivery of replacement certificates to customers
+ Co-ordinate the production of provisional results confirmation for customers when required
+ Provide second line support to the customer service teams on a range of queries including system related queries
**Skills:**
+ **Individual Core Competencies:**
+ Provide a customer focused service
+ Communicate with influence
+ Work with others to achieve goals
+ Deliver goals in a changing environment
+ Take a creative and innovative approach to work
+ Maximise potential in self and others
+ **Additional Competencies:**
+ Inspire and foster team commitment, spirit, pride and trust
+ Facilitate co-operation and motivate team members to accomplish group goals
+ Make effective and timely decisions
+ Perceive the impact and implications of decisions
+ Identify and analyse problems
+ Make recommendations for alternative solutions
**Qualifications:**
+ **Essential**
+ Educated to GCSE level minimum of English and Mathematics or equivalent
+ Good PC and Office suite skills, including intermediate skills in MS Excel
+ **Desirable**
+ Previous experience working with Oracle systems (IQS) and AS400/iseries
**Previous Experience:**
+ **Essential**
+ Demonstrate ability to multi-task and involvement in delivery of multiple activities
+ Experience in managing own time
+ **Desirable**
+ Previous experience and knowledge of working within and Awarding Body
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Production
**Job Family:** LEARNING_&_CONTENT_DELIVERY
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20331

Location: Alabang (ONSITE)
Shift: Night br>
QUALIFICATIONS:
- Graduate of any course
- Open to fresh graduates as long as with good communication skills
- Preferably with benefits administration/insurance experience or at least with experience in customer service and data entry in the BPO setting.
- At least 1 year of experience

JOB DESCRIPTION:
Under the direct supervision of the Supervisor, the Eligibility Management Processor is responsible for accomplishing data entry tasks in accordance with the client’s quality requirements and specifications. < r>
RESPONSIBILITIES:
1. Handles and analyzes Eligibility Management processing of cases in accordance with the client’s processes and specifications to meet the set targets and deliverables. < r>2. Ensures accuracy of encoded data such as but not limited to benefit enrollments (system & benefit carrier), benefit terminations (system & benefit carrier), and processing changes on customer’s benefit elections (system & benefit carrier) to maintain data integrity and quality. < r>3. Adheres to the channel’s standard operating procedures and work instructions to ensure work alignment across the channel. < r>4. Attends project orientation, job-related training, and/or other company-initiated training, when necessary, to continuously develop knowledge and skills.
5. Performs other requested tasks related to benefit processing to support the day-to-day operations of the business.
6. Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); Data Privacy Act (DPA); and other duties and responsibilities prescribed for all employees.
7. Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
8. Reports security incidents and/or any identified security weaknesses.
9. Performs other tasks that may be assigned from time to time.

Competencies Functional Competencies
 Technical Competency (Learner). Applies the fundamental necessary skills to perform job duties; basic knowledge of conducting employee onboarding and other related training; knowledgeable of the business; < r>Technical Competency (Proficient). Proficient knowledge of Microsoft Office tools and can easily adjust to client tools; exceptional written and oral communication skills; typing skills of 200 CPM at 100% accuracy. < r> esults Orientation & Accountability (Learner). Takes full responsibility for completing tasks, follows established work routines, clarifies details as needed. < r> roblem Solving and Decision Making (Learner). Asks appropriate questions to define decisions to be made. < r> ritical Thinking (Learner). Gathers facts and analyzes data using systematic methods. < r> rganizational Awareness (Learner). Demonstrates understanding of the general environment in which the organization operates. < r> xternal Awareness (Learner). Keeps oneself updated of developments in other parts of the organization; and exhibits awareness of external realities. < r>
Core Competencies
- Commitment to the Company’s vision and mission < r>- Customer Focus, Excellence, Respect, Teamwork, Integrity, Commitment (CERTIC)
- Excels at operating in a fast-paced and diverse environment.
- Demonstrated high professional and ethical standards.
- Personal Awareness (Learner). Maintains awareness of one’s emotions and uses this information to guide one’s thinking and actions in a favorable manner.
- Communicating Effectively (Learner). Listens actively and objectively to others individually or in groups.
- Collaboration (Learner). Takes personal responsibility for meeting agreed upon objectives; interact and respond to broker partners and new acquisition when in the transfer process.
- Creativity & Innovation (Learner). Questions or challenges conventional work methods; uses new information to offer

Should have knowledge and experience in All Microsoft Office esp. EXCEL (pivoting, formulas)
Encoding of Sales. br>Tallying Receivables from Remittances
Can work under PRESSURE.
Inventory of Van Selling Products--- tallying & encoding

We are seeking an experienced and highly skilled Remote Data Entry Specialist to join our team. The successful candidate will accurately and efficiently enter, maintain, and manage data within our organization's systems from a remote location.
br>*Key Responsibilities:

- Data Entry:
- Enter information into databases, spreadsheets or other software systems with high accuracy and efficiency.
- Verify data for errors or discrepancies and correct as necessary.
- Maintain and update existing data records.
- Ensure data consistency and adherence to organizational standards.

- Data Management:
- Organize and categorize data for easy retrieval.
- Generate reports and summaries as required.
- Perform data validation and quality control checks.
- Assist with data-related projects and tasks as assigned.

- Quality Control:
- Review and verify data for accuracy and completeness.
- Identify and resolve data discrepancies.
- Implement data quality control measures.

*Requirements:*

- Education:
- Bachelor's degree in Computer Science, Information Technology or related field.
- Skills:
- 5+ years of data entry experience.
- Expert-level typing speed (80+ wpm) and accuracy.
- Advanced knowledge of MS Office (Excel, Word, Outlook) and database management.
- Strong analytical and problem-solving skills.
- Excellent communication and organisational skills.
- Experience:
- Proven track record of meeting or exceeding data entry productivity and accuracy standards.
- Experience working remotely or in a virtual team environment.
- Familiarity with cloud-based data management systems.

We are hiring Data Entry & Control Coordinators to support the RSG Data Keying team in REPH Iloilo and Manila. In this position, your responsibility is to input data in a data entry system to capture traffic accident information following specific keying instructions to conform to client's requirements both on accuracy and efficiency.
+ At least two years of college education
+ Minimum of 45 Words Per Minute with accuracy of 90%
+ Able to follow compliance requirements for data and information security
+ English communication skills not necessary but good to have
+ Applicants must be willing to work in flexible/rotating schedule including weekends depending on business needs
Summary:
+ Able to follow set instructions and processes to complete work
+ Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
+ Performs routine tasks following specific instructions or under supervision
+ Accuracy and attention to detail
+ High level of concentration
+ Able to do repetitive task in quota driven production environment
+ Understands how the assigned duties relate to others in the team and how the team integrates with other teams
+ Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
+ Other similar tasks assigned
Qualifications:
+ Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
+ Minimum of 45 Words Per Minute with accuracy of 90%
+ Able to follow compliance requirements for data and information security
+ English communication skills not necessary but good to have
+ Applicants must be willing to work in flexible/rotating schedule including weekends depending on business needs
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.