8 As400 L3 App Support jobs in Manila

● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology, and/or related field. Other degrees are welcome, as long as the individual has extensive related experience.
br>b. Experience

● Has at least (3) years of experience in computer programming, analysis, and troubleshooting applications < r>● Has at least one (1) year of experience in Level 2 Application Support, Incident < r>Management, Problem, and Change Management
● Experience in business domain processes is preferred but not required < r>Must have experience with the JAVA

● Last level of application support that performs deep analysis, troubleshoots, modifies the
br>code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

**I. POSITION OBJECTIVE/ JOB SUMMARY**: (Brief description of why the position exists or the overall purpose of the job.)
- Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers
- Contributes to the team’s continuous service improvements to eliminate or prevent incidents or problems. Leads a project in defining tasks, project deliverable and schedules of the resources assigned to the project.
- Can directly communicate with end customers for support requirements.
- They are the last level of Application Support. II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statements of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.)

**1. Incident Management**

a. Receives incidents from the L2 Application Support for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident.

b. Performs deep analysis and investigation of the incident received from the L2 Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as well as the business domain processes.

f. If a P1 incident occurs after working hours then he or she would have to be available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the incident.

h. Contributes to the knowledge base essential for continuous process improvement of Application Support.

**2. Problem Management**

a. Identifies, reports and submits details of potential problems to Problem Manager for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the outcome of the implementation.

**3. Change Management**

a. Identifies the incident or problem if it requires a change request to resolve the issue.

b. Understands and analyzes business processes and provides inputs to further enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all projects.

g. Codes computer programs following standard coding procedures defined and performs unit testing.

**4. Customer Service**

a. Manages customer relationships and maintains high quality service ensuring customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

**5. Administrative**

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;
c. Prepares and submits of needed reports;
d. Can conduct technical assessment of applicants;
**6. Teamwork**

a. Consults with his or her Immediate Lead for direction, guidance, work and performance details, career development and also raises issues, concerns and suggestions for his or her own betterment as well as for team and organization
- b. Ensure continuity of providing service by flexibly adjusting to help other team members.
- Assists in the knowledge transfer during project turn-over.

**7. Learning and Development**

a. Expand knowledge on business process and IT related information;
b. Stay abreast of current technology, systems information, problems, changes and updates relevant to the team;
c. Extends help or conducts training to Application Support members as well as Analyst Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

**III. PRINCIPAL RELATIONSHIPS**:(Persons/institutions with whom the position has direct contact: a. Internal - e.g., Immediate Supervisor, Immediate Subordinates, etc. Level 2 Support
- Level 1 Support

Level 3 Su

Job Description
br>I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the < r>
code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

III. PRINCIPAL RELATIONSHIPS: (Persons/institutions with whom the position has direct

contact:

a. Internal – e.g., Immediate Supervisor, Immediate Subordinates, etc. < r>
● Level 2 Support < r>
● Level 1 Support < r>
● Level 3 Support < r>
● Incident Manager < r>
● Problem Manager < r>
● Project Manager < r>
● Analyst Programmers < r>
● QA Analyst < r>
● Immediate Superior < r>
● Other ESSPI Team Members < r>
● ESSPI Heads and Management < r>
b. External – e.g., Customers, consultants, applicants,, etc.) < r>
● Business users < r>
● Customer’s ’ IT Team
br>● External Consultants < r>
● Applicants

1. Incident Management
a. Receives incidents from the L2 Application Support for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident. br>b. Performs deep analysis and investigation of the incident received from the L2

Application Support.
c. Diagnose faults and determine whether new incidents are related to known errors or existing incident records.
d. Consults and works with his or her Immediate Superior regarding the incident as well as the business domain processes.
e. In case of P1 incidents and being the final level of application support, L3 application support is expected to diagnose and to identify root cause and provide a workaround or solution to the incident as quickly as possible.
f. If a P1 incident occurs after working hours then he or she would have to be available to resolve the issue on priority.
g. Directly communicates with end customers for additional information of the incident.
h. Contributes to the knowledge base essential for continuous process improvement of Application Support.

2. Problem Management
a. Identifies, reports and submits details of potential problems to Problem Manager for his or her review.
b. Reviews, analyzes, and investigates the problem in order to identify its root cause and provide corrective action/permanent solution or preventive action.
c. Consults and works with his or her Immediate Superior regarding the problem.
d. Creates and documents root cause analysis details, workaround, and corrective/preventive actions.
e. Implements corrective/preventive actions to the problem
f. Verifies if the action has addressed the root cause. Additionally, ensures that the implemented action does not result in another incident.
g. Provides an update to the Problem Manager and Immediate Superior regarding the outcome of the implementation.

3. Change Management
a. Identifies the incident or problem if it requires a change request to resolve the issue.
b. Understands and analyzes business processes and provides inputs to further enhance or improve and to clarify the change request requirements.
c. Evaluates change requests to determine feasibility, time required, compatibility and dependencies with current system(s).
d. Consults with Immediate Superior or directly communicates with end users to clarify change request requirements
e. Must ensure that best practice is followed and must always be applied on all projects.
f. Converts change request requirements into sequence of detailed instructions and logical steps for coding into language that will be processed by computer, applying knowledge of computer programming techniques and languages.
g. Codes computer programs following standard coding procedures defined and performs unit testing.

4. Customer Service
a. Manages customer relationships and maintains high quality service ensuring customer satisfaction.
b. Assists users to resolve major and complex problems in running computer programs.
c. Assists in the knowledge transfer during project turn-over.
d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative
a. Understands and complies with CMMI standards of the organization.
b. Maintains and updates daily monitoring of service deliverables;
c. Prepares and submits of needed reports;
d. Can conduct technical assessment of applicants;

6. Teamwork
a. Consults with his or her Immediate Lead for direction, guidance, work and performance details, career development and also raises issues, concerns and suggestions for his or her own betterment as well as for team and organization.
b. Ensure continuity of providing service by flexibly adjusting to help other team members.
c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development
a. Expand knowledge on business process and IT related information;
b. Stay abreast of current technology, systems information, problems, changes and updates relevant to the team;
c. Extends help or conducts training to Application Support members as well as Analyst
Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

Qualifications:
● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.
● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management < r>● Experience in business domain processes is preferred but not required < r>● Strong Analytical and Problem solving skills < r>● Knowledge in different programming languages (will depend on the project specification and need) available in the industry. < r>● Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions. < r>● Ability to analyze user requirements and specifications and translate into program codes. < r>● Ability to test and debug program codes. < r>● Ability to handle support in the context of current user specification. < r>● Ability to prepare detailed written instructions and documentation.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Key Responsibilities:**
+ Design, develop, and maintain custom applications using C#, SQL and VBA
+ Create automated workflows, business applications, and dashboards using Microsoft power Platform tools (Power Query, Power Apps, Power Automate, Power BI)
+ Build and maintain data models and database schemas to support business intelligence and application needs
+ Administer and customize MS SharePoint sites, lists, libraries, and permissions
+ Work with stakeholders to gather and analyze business requirements, delivering scalable and maintainable solutions
+ Ensure application performance, reliability, and security
+ Provide technical documentation and user training/ support
+ Collaborate with finance and accounting teams to support process improvement and reporting initiatives
**Required Qualifications:**
+ Proficient in C# development, SQL querying, and data modeling
+ Hands- on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Query)
+ Strong knowledge of VBA scripting and Excel automation
+ Experience with MS SharePoint administration and customization
+ Strong problem- solving, analytical, and communication skills
+ Ability to work both independently and collaboratively in cross- functional teams
+ Open to mid shift/ hybrid work set up
**Preferred Qualifications:**
+ Finance background or experience working with financial systems
+ Project management experience or familiarity with agile methodologies
+ Understanding of data governance, privacy, and compliance requirements
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

SUPPLEMENTARY INFORMATION (Requirements):
br>a. Education

● Bachelor’s or College degree in Computer Science, Computer Engineering,
Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b. Experience

● Has at least (3) years of experience in computer programming, analysis and < r>
troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident < r>Management, Problem and Change Management
● Experience in business domain processes is preferred but not required < r>c. Skills
● Strong Analytical and Problem solving skills < r>● Knowledge in different programming languages (will depend on the project < r>specification and need) available in the industry.
● Ability to analyze complex problems, interprets operational needs, and develops < r>integrated, creative solutions.
● Ability to analyze user requirements and specifications and translate into program < r>codes.
● Ability to test and debug program codes. < r>● Ability to handle support in the context of current user specification. < r>● Ability to prepare detailed written instructions and documentation. < r>d. Desirable Traits
● Professional, Honest and with Integrity < r>● Resourceful and self-motivated < r>● Team oriented person < r>● Persevering and patient < r>● Strong attention to detail < r>● Sense of urgency and commitment < r>● Passionate and Fast learner < r>● Logical Person < r>● Knows how to work smart < r>● Can work well under pressure and minimal supervision < r>● Caring Person and desire to mentor other colleagues < r>e. Work hours and working conditions
● To provide and deliver solutions within the defined timeline across regions, may need < r>to go on different shifts or extended working hours.
● Some days may be heavy while others may be light. Longer hours may be required < r>when a need arises.
● May require travel to other sites. < r>Job Description
I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the < r>
code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned