9 as400 l3 App Support jobs in the Philippines

● Last level of application support that performs deep analysis, troubleshoots, modifies the
br>code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

**About the Client**:
The intelligent platform for your shift-based workforce.

Almost every shift has its no-shows, late arrivals, and special requests, but you’ve also got to stay up to date with the big shifts in how people work - everything from new employee expectations to new technologies, new regulations, and more.

Our client brings a whole new approach to managing your teams by simplifying the process, giving you complete visibility, and allowing you to stay ahead of the curve. That’s why thousands of businesses of all sizes - from hotels to hospitals, resources to recreation, stadiums to shops, and more.

**About the Role**:
The Support Consultant provides effective and timely support to clients to enable them to derive maximum value from their investment.

**Key Responsibilities**:

- Act as the first point of contact for clients as part of the help desk.
- Provide assistance to clients on all facets of the client solution.
- Liaise with clients to understand their issues and help them optimise their use of the platform.
- Troubleshoot issues, develop solutions and communicate those solutions to clients in a way that is easy for them to understand.
- Repair, upgrade and replace solution components and hardware as required.
- Engaging with the QA team to test new functionality prior to new version releases.
- Identify training needs and provide coaching and training to clients as required.
- Provide software and user acceptance testing assistance to the development team.
- Work collaboratively with management to effectively address client escalations
- **Required: Software Vendor / Application Support experience / SQL Scripting**

A genuine career opportunity with great benefits awaits!
- Morning shift work schedule
- Hybrid work arrangement (3 days office, 2 days home)
- Office location: Based on an EMAPTA office near you.
- Work laptop provided
- HMO coverage including 1 dependent upon hire
- 20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash
- Exposure to world-class, high-level management from foreign direct superiors
- Employee engagement activities

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Life insurance
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay

Job Description
br>I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the < r>
code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

III. PRINCIPAL RELATIONSHIPS: (Persons/institutions with whom the position has direct

contact:

a. Internal – e.g., Immediate Supervisor, Immediate Subordinates, etc. < r>
● Level 2 Support < r>
● Level 1 Support < r>
● Level 3 Support < r>
● Incident Manager < r>
● Problem Manager < r>
● Project Manager < r>
● Analyst Programmers < r>
● QA Analyst < r>
● Immediate Superior < r>
● Other ESSPI Team Members < r>
● ESSPI Heads and Management < r>
b. External – e.g., Customers, consultants, applicants,, etc.) < r>
● Business users < r>
● Customer’s ’ IT Team
br>● External Consultants < r>
● Applicants

"ON-SITE INTERVIEW! 1-DAY HIRING PROCESS! SAME DAY JOB OFFER!
NO WORK-FROM-HOME! NO VIRTUAL INTERVIEW! br>Job Summary:
Join as a Call Center Agent and be the first point of contact for customers. Handle inquiries, resolve issues, and provide excellent service to ensure a positive experience.
Qualifications:
• High school diploma (college preferred). < r>• xcellent verbal and written communication skills. < r>• W th or without BPO experience < r>• A ility to handle high call volumes in a fast-paced setting. < r>• C stomer service experience is a plus (training provided). < r>• W lling to work shifts, including evenings, weekends, and holidays. < r>Benefits:
• C mpetitive salary + performance incentives < r>• H alth & dental insurance < r>• P id time off (vacation & sick leave) < r>• C reer growth & professional development < r>• E ployee wellness programs & product discounts < r>• I clusive and dynamic work environment < r>Apply Now!
If you're passionate about helping people and thrive in a fast-paced setting, join us today and be part of an exceptional customer service team!"

1. Incident Management
a. Receives incidents from the L2 Application Support for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident. br>b. Performs deep analysis and investigation of the incident received from the L2

Application Support.
c. Diagnose faults and determine whether new incidents are related to known errors or existing incident records.
d. Consults and works with his or her Immediate Superior regarding the incident as well as the business domain processes.
e. In case of P1 incidents and being the final level of application support, L3 application support is expected to diagnose and to identify root cause and provide a workaround or solution to the incident as quickly as possible.
f. If a P1 incident occurs after working hours then he or she would have to be available to resolve the issue on priority.
g. Directly communicates with end customers for additional information of the incident.
h. Contributes to the knowledge base essential for continuous process improvement of Application Support.

2. Problem Management
a. Identifies, reports and submits details of potential problems to Problem Manager for his or her review.
b. Reviews, analyzes, and investigates the problem in order to identify its root cause and provide corrective action/permanent solution or preventive action.
c. Consults and works with his or her Immediate Superior regarding the problem.
d. Creates and documents root cause analysis details, workaround, and corrective/preventive actions.
e. Implements corrective/preventive actions to the problem
f. Verifies if the action has addressed the root cause. Additionally, ensures that the implemented action does not result in another incident.
g. Provides an update to the Problem Manager and Immediate Superior regarding the outcome of the implementation.

3. Change Management
a. Identifies the incident or problem if it requires a change request to resolve the issue.
b. Understands and analyzes business processes and provides inputs to further enhance or improve and to clarify the change request requirements.
c. Evaluates change requests to determine feasibility, time required, compatibility and dependencies with current system(s).
d. Consults with Immediate Superior or directly communicates with end users to clarify change request requirements
e. Must ensure that best practice is followed and must always be applied on all projects.
f. Converts change request requirements into sequence of detailed instructions and logical steps for coding into language that will be processed by computer, applying knowledge of computer programming techniques and languages.
g. Codes computer programs following standard coding procedures defined and performs unit testing.

4. Customer Service
a. Manages customer relationships and maintains high quality service ensuring customer satisfaction.
b. Assists users to resolve major and complex problems in running computer programs.
c. Assists in the knowledge transfer during project turn-over.
d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative
a. Understands and complies with CMMI standards of the organization.
b. Maintains and updates daily monitoring of service deliverables;
c. Prepares and submits of needed reports;
d. Can conduct technical assessment of applicants;

6. Teamwork
a. Consults with his or her Immediate Lead for direction, guidance, work and performance details, career development and also raises issues, concerns and suggestions for his or her own betterment as well as for team and organization.
b. Ensure continuity of providing service by flexibly adjusting to help other team members.
c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development
a. Expand knowledge on business process and IT related information;
b. Stay abreast of current technology, systems information, problems, changes and updates relevant to the team;
c. Extends help or conducts training to Application Support members as well as Analyst
Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

Qualifications:
● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.
● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management < r>● Experience in business domain processes is preferred but not required < r>● Strong Analytical and Problem solving skills < r>● Knowledge in different programming languages (will depend on the project specification and need) available in the industry. < r>● Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions. < r>● Ability to analyze user requirements and specifications and translate into program codes. < r>● Ability to test and debug program codes. < r>● Ability to handle support in the context of current user specification. < r>● Ability to prepare detailed written instructions and documentation.

Provide expert service support as L3 specialist for the service.

Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines.

Problem corrective action plan proposals.

Deploying bug-fixes in managed applications.

Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

Tasks may include incident or problem resolution, automation, change assessment, or implementation/deployment of change requests.

Requirements

Strong analytical thinking and problem-solving skills

Strong communication skillset – ability to translate technical details to business/non-technical stakeholders

Extensive experience with SQL, T-SQL, and PL/SQL Language – including but not limited to ETL, merge, partition exchange, exception and error handling, and performance tuning

Experience with Python/Pyspark mainly with Pandas, Numpy, and Pathlib

Experience with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy)

Experience with Azure Data Services - Databricks and Data Factory

Understand the operation of the ETL process, triggers, and scheduler

Logging and handling different files e.g. JSON

Experience with Git repository maintenance and DevOps concepts

Familiarity with building, testing, and deploying process

Nice to have: experience with Control-M (if no experience, required to learn on the job), experience with PySpark emphasis on PySpark and SQL function

Benefits

Stable employment.  On the market since 2008, 1500+ talents currently on board in 7 global sites.

“Office as an option” model.  You can choose to work remotely or in the office. 

Flexibility regarding working hours and your preferred form of contract.

Comprehensive online onboarding  program with a “Buddy” from day 1.   

Cooperation with top-tier engineers and experts. 

Unlimited access to the Udemy  learning platform from day 1.

Certificate training programs.  Lingarians earn 500+ technology certificates yearly. 

Upskilling support.  Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

Internal Gallup Certified Strengths Coach  to support your growth.

Grow as we grow as a company.  76% of our managers are internal promotions.

A diverse, inclusive, and values-driven  community.   

Autonomy to choose the way you work.  We trust your ideas. 

Create our community together.  Refer your friends to receive bonuses.

Activities to support your well-being and health.

Plenty of opportunities to donate to charities and support the environment.

Great Place to Work Certified Employer in the Philippines

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Key Responsibilities:**
+ Design, develop, and maintain custom applications using C#, SQL and VBA
+ Create automated workflows, business applications, and dashboards using Microsoft power Platform tools (Power Query, Power Apps, Power Automate, Power BI)
+ Build and maintain data models and database schemas to support business intelligence and application needs
+ Administer and customize MS SharePoint sites, lists, libraries, and permissions
+ Work with stakeholders to gather and analyze business requirements, delivering scalable and maintainable solutions
+ Ensure application performance, reliability, and security
+ Provide technical documentation and user training/ support
+ Collaborate with finance and accounting teams to support process improvement and reporting initiatives
**Required Qualifications:**
+ Proficient in C# development, SQL querying, and data modeling
+ Hands- on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Query)
+ Strong knowledge of VBA scripting and Excel automation
+ Experience with MS SharePoint administration and customization
+ Strong problem- solving, analytical, and communication skills
+ Ability to work both independently and collaboratively in cross- functional teams
+ Open to mid shift/ hybrid work set up
**Preferred Qualifications:**
+ Finance background or experience working with financial systems
+ Project management experience or familiarity with agile methodologies
+ Understanding of data governance, privacy, and compliance requirements
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

SUPPLEMENTARY INFORMATION (Requirements):
br>a. Education

● Bachelor’s or College degree in Computer Science, Computer Engineering,
Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b. Experience

● Has at least (3) years of experience in computer programming, analysis and < r>
troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident < r>Management, Problem and Change Management
● Experience in business domain processes is preferred but not required < r>c. Skills
● Strong Analytical and Problem solving skills < r>● Knowledge in different programming languages (will depend on the project < r>specification and need) available in the industry.
● Ability to analyze complex problems, interprets operational needs, and develops < r>integrated, creative solutions.
● Ability to analyze user requirements and specifications and translate into program < r>codes.
● Ability to test and debug program codes. < r>● Ability to handle support in the context of current user specification. < r>● Ability to prepare detailed written instructions and documentation. < r>d. Desirable Traits
● Professional, Honest and with Integrity < r>● Resourceful and self-motivated < r>● Team oriented person < r>● Persevering and patient < r>● Strong attention to detail < r>● Sense of urgency and commitment < r>● Passionate and Fast learner < r>● Logical Person < r>● Knows how to work smart < r>● Can work well under pressure and minimal supervision < r>● Caring Person and desire to mentor other colleagues < r>e. Work hours and working conditions
● To provide and deliver solutions within the defined timeline across regions, may need < r>to go on different shifts or extended working hours.
● Some days may be heavy while others may be light. Longer hours may be required < r>when a need arises.
● May require travel to other sites. < r>Job Description
I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the < r>
code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned