36 Administrative Support jobs in Pulilan

Key responsibilities:

Telesales representative plays a crucial role in helping the Sales team achieve overall monthly objectives by proactively performing customer service functions such as:

• Order-taking
• Processing of payment
• Handling of complaints
• Listing of bad orders
• Answering telephone calls, inquiries or quotations

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in any field.
• Fresh graduates are welcome to apply
• Prior call center or similar work experience is a plus
• Work location: Meycauayan, Bulacan
• Must be willing to undergo training in Binondo, Manila for 1-month

We're Hiring: Customer Service Representative (CSR)

Hybrid Setup – Must be based in Bulakan or nearby areas

Full-time

Do you have a passion for customer service and want to be part of a growing team? We're looking for a CSR who will handle guest enquiries, manage bookings, resolve issues, and make every guest experience exceptional.

What You'll Do:

Answer calls & enquiries in a friendly, professional way

Manage bookings, payments & guest records

Coordinate with housekeeping & maintenance teams

Upsell services & ensure top guest satisfaction

What We're Looking For:

Strong English communication skills (written & spoken)

Excellent customer service attitude

Quick to learn new systems

Based in Bulakan or nearby (hybrid work)

Tools we use (training provided): Guesty, Enso Connect, Breezeway, Stripe & more

Join us and grow your career while creating memorable guest experiences.

Apply now

About the role

Are you passionate about delivering exceptional customer service? We are seeking a detail-oriented and friendly Customer Service Associate to join our team at TEVIANT' in San Juan Balagtas Bulacan. This full-time position will play a crucial role in providing high-quality support to our valued customers.

What you'll be doing

• Responding promptly and professionally to customer inquiries and concerns via phone, email, and chat
• Handling customer orders, returns, and exchanges with care and efficiency
• Providing product information and recommendations to assist customers in making informed decisions
• Updating customer records and maintaining accurate documentation
• Escalating complex issues to the appropriate team members as needed
• Contributing to the continuous improvement of our customer service processes

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficient in Microsoft Office applications and customer relationship management (CRM) software
• Experience in a customer service or client-facing role, preferably in the Administration & Office Support industry
• A positive, proactive, and adaptable attitude to thrive in a fast-paced environment

What we offer

At TEVIANT', we are committed to creating a supportive and inclusive work environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall well-being. Join our team and be a part of our mission to deliver exceptional customer experiences.

If you are interested in this role, please apply now.

MAIN PURPOSE OF THE JOB

The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.

DUTIES & RESPONSIBILITIES

A. Customer Relationship Management

• Serve as the primary point of contact for all customer inquiries, concerns, and requests.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
• Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.

B. Customer Onboarding & Account Management

• Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
• Maintain accurate and up-to-date customer records in WMS or NETSUITE database.

C. Service Bookings & Coordination

• Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
• Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
• Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.

D. Inquiry and Issue Resolution

• Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
• Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.

E. Internal Communication & Coordination

• Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
• Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
• Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.

F. Information Dissemination

• Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
• Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.

G. Administrative Tasks

• Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
• Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
• Contribute to periodic customer service performance reports and audits.

MINIMUM QUALIFICATIONS

• Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
• The incumbent will be assigned in Balagtas, Bulacan

MAIN PURPOSE OF THE JOB

The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.

DUTIES & RESPONSIBILITIES

A. Customer Relationship Management

• Serve as the primary point of contact for all customer inquiries, concerns, and requests.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
• Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.

B. Customer Onboarding & Account Management

• Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
• Maintain accurate and up-to-date customer records in WMS or NETSUITE database.

C. Service Bookings & Coordination

• Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
• Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
• Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.

D. Inquiry and Issue Resolution

• Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
• Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.

E. Internal Communication & Coordination

• Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
• Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
• Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.

F. Information Dissemination

• Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
• Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.

G. Administrative Tasks

• Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
• Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
• Contribute to periodic customer service performance reports and audits.

MINIMUM QUALIFICATIONS

• Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
• The incumbent will be assigned in Balagtas, Bulacan

Job Type: Full-time

Work Location: In person

DUTIES AND RESPONSIBILITIES

1. Attends/assists customers'** needs, concerns and other issues with professionalism, patience, and a "people-first" attitude.

2. Performs and monitors the following activities in the area of assignment and within the required service level agreements:

· New Water Applications Processing (including Netsuite process)

· Replacement Meter Processing (including update in the system)

· Meter Relocation Processing

· Disconnection / Reconnection job order endorsement (including update in the system)

· Reactivation of Accounts endorsement (including update in the system)

· Customer Complaints Handling & Management with corresponding data listed in the shared file

· Social Media Management & Smart Messaging

· Billing processing of projects not yet under Read and Bill

· Processing of accounts under salary deduction

· Billed Volume & Consumption Analysis

· Collection Analysis

· Billing Analysis

· Billing Adjustments

· Approved Promissory Note

· Leak Classification and endorsement

· Uploading of billing data and downloading of accomplished billing data to the billing system

· Reflection of approved Tariff to the Billing System

· Release all commercial related notices, letters and contracts.

1. Schedules the following activities for the year.

· Meter Reading

· Quarterly Rotation of assigned reading areas

· Disconnection

· Meter Audit

· Demand Letter Issuance

· Write Off Endorsement including system updates

1. Records management for customer files/contracts to include notary process, scanning and archiving.

2. Endorses list of accounts to Project head regarding:

· Maintenance

· Proper Marking of Meters and Standpipe

· Wheel Valve Removal or Replacement of magnetic valves

1. Prepares different types of letters (obstruction, illegal connections, change of connection classification, billings – damaged mainlines)

2. Drives the Company's service vehicle when duty calls for it.

3. Performs other related tasks that may be assigned from time to time by the Manager.

Job Types: Full-time, Permanent

Pay: Php15, Php16,500.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Custumer Service Assistant: 2 years (Preferred)

Language:

• English (Preferred)
• Tagalog and English (Preferred)

Location:

• Marilao (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Key Responsibilities:

• Make outbound calls to prospects and existing customers.
• Present and explain products or services over the phone.
• Answer questions and handle customer objections effectively.
• Maintain accurate records of calls and customer information in the CRM.
• Meet or exceed daily and monthly sales targets.
• Follow up on leads and maintain customer relationships.

Qualifications:

• High school diploma or equivalent (college degree is a plus).
• Proven experience in telesales, telemarketing, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and professional phone manner.
• Basic computer skills and familiarity with CRM tools.
• Able to handle rejection and remain positive under pressure.
• Willingness to work flexible hours or shifts, if required.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php15,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Flextime
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job Function: 

Responsible in maintaining appropriate service levels in the assigned Customer Service areas and ensure smooth execution of assignments.

Responsibilities:

• Monitor Gift Bags/Gift Wrapping Supplies
• Manage the Inventory
• Prepare Item/s for Pull-Out
• Maintain and Upkeep of Customer Service (CS) Area

Qualifications:

• At least Senior High School graduate
• Related work experience is an advantage
• Good communication and customer service skills

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan