4 Administrative Support jobs in Pulilan
Customer Service Manager
Pulilan, Bulacan
Cargill
Posted 2 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan
This advertiser has chosen not to accept applicants from your region.
0
Customer Service and Logistics Coordinator
Pulilan, Bulacan
Cargill
Posted 1 day ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Customer Solutions and Services Associate III will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
**Key Accountabilities**
+ Maintain account information to accurately perform customer payment activities.
+ Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
+ Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
+ Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
+ Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
+ Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
+ Perform compliance and monitoring functions, as the need arises, related to payments and contracts
+ Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ High school diploma, secondary education level or equivalent
+ Ability to create unique solutions for complex problems
+ Ability to maintain a positive attitude in challenging situations
+ Confirmed ability to timely, accurately and consistently execute complex and detailed processes and procedures
**Preferred Qualifications**
+ Associates Degree
+ Minimum of five years of related work experience
The Customer Solutions and Services Associate III will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
**Key Accountabilities**
+ Maintain account information to accurately perform customer payment activities.
+ Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
+ Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
+ Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
+ Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
+ Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
+ Perform compliance and monitoring functions, as the need arises, related to payments and contracts
+ Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ High school diploma, secondary education level or equivalent
+ Ability to create unique solutions for complex problems
+ Ability to maintain a positive attitude in challenging situations
+ Confirmed ability to timely, accurately and consistently execute complex and detailed processes and procedures
**Preferred Qualifications**
+ Associates Degree
+ Minimum of five years of related work experience
This advertiser has chosen not to accept applicants from your region.
1
Assistant Customer Service Department Manager
San Fernando, Pampanga
Roymed Pharmaceutical
Posted today
Job Viewed
Job Description
Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- CSR/Sales Coordinator: 3 years (preferred)
- People Management: 1 year (preferred)
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- CSR/Sales Coordinator: 3 years (preferred)
- People Management: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
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