29 Administrative Support jobs in Pampanga
Customer Service Representative
Posted today
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Job Description
- Follow-up the Customers Information Sheets to the sales representatives daily and/or weekly.
- Confirms the Purchase Order (PO) to the customers.
- Coordinates the orders of the customers to the warehouse department for prompt preparation, checking and delivery; and conducts follow-up in processing the payment of walk-in customers.
- Obtain the clearance and authorization of AFD when a certain customer’s account is blocked either due to maximum unposted accounts, bounced check, or over credit limit.
- Encodes and file sales invoices and delivery receipts as to their respective areas and the sales representative that covers such account.
- Records delivery receipts submitted/remitted by the sales representatives to their respective trucking inventory and inform the encoder supervisor, assistant manager and/or manager if an inconsistency is detected.
- Assists Sales Representatives and Office Accounts push for identified or priority products.
- Reviews and reports to Sales Representatives through Sales Manager status of accounts (accounts management)
- Ensures and provides quality service to both internal and external customer.
- Receives inquiries from and/or contacts the company’s clients in areas.
- Confirms the availability, expiry and price update of stocks from the warehouse manager, warehouse supervisor or warehouse associate to maintain accurate and quality service.
- Facilitate the process of returning stocks inventory from the sales representatives’ trucking inventory to the warehouse inventory.
- Change stocks and add stocks in the encoding system.
- Check overdue and unposted transaction and reports to the encoder supervisor the actions taken.
- Visits in the warehouse weekly for reviewing and familiarizing medicines when available.
- Familiarize branded and generic medicines: medicines’ generic names, milligram, milliliter, manufacturer, price, color of the packaging, tabs, caps and indications.
- Maintains the cleanliness of the computer units, its peripherals and communication device that the company has provided for his/her use.
- Prepares customers service summary reports.
- Performs other job related duties and responsibilities as determined by immediate head and/or performs job related tasks that may arise as needed by the company including participation in company events/activities.
- Promotes company’s exclusive and priority products.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Clerical: 1 year (preferred)
Customer Service Associate
Posted today
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Job Description
- 1-2 years’ experience and exposure in documentation, customer service, and delivery route settlement.
- Computer literate: Familiarity with MS Excel, MS Word, MS Powerpoint, and other optimization tools
- Ability to propose system enhancements based on business needs and to translate conceptual framework of business models into workable algorithms.
- Customer Focus; Actively collaborates with the cross-functional group to support company order fill rate goals, volume and value targets to generate high service level and satisfaction
- Understands the business process involving his/her role mandate and the immediate impact it will cause on the total end-to-end business chain
- Takes initiative, is innovative, hardworking, and possesses strong leadership qualities
- Willing to be assigned in San Fernando Pampanga
**Job Types**: Full-time, Permanent
**Salary**: Php13,000.00 - Php14,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- San Fernando, Pampanga: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
Customer Service Representative
Posted today
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Job Description
- **Pay**: 25,000 + Incentives and bonuses
- HMO while in the training period
**Responsibilities**:
- Act as a point of contact for all day-to-day related merchant inquiries
- Routes, maintains, and tracks outstanding servicing requests and provides detailed follow-up
- Document all client interactions in a clear and coherent manner
- Assist customers with scheduling or adjusting payments
- Perform all duties while remaining 100% compliant with all policies and procedures
- Perform other functions as assigned by management
- Maintaining composure in escalated situations
- Building customer relationships, earning their loyalty and trust.
**Requirements**:
- High School Diploma but Bachelor’s Degree preferred
- 2+ years of customer service experience
- Excellent English is a Must
- Experience communicating clearly and professionally, both verbally and in writing
- Experience handling complaints and unpleasant customers
- Consistent job history
- 1-year experience with using a dialer
- Routes, maintains, and tracks outstanding servicing requests, and provides detailed follow up
**Salary**: Php25,000.00 per month
Schedule:
- 8 hour shift
COVID-19 considerations:
All customers are required to wear face masks.
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
Customer Service Representative
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Answer inquiries about products and services across a number of communication channels
**JOB RESPONSIBILITIES**:
- Assist customers by answering questions in a timely and efficient manner
- Escalate complex questions to the proper team member(s) and conduct and follow-ups
- Obtain and maintain foundations knowledge of the types of background services we provide
- Obtain and maintain foundational knowledge of common departmental processes and client expectations
**JOB REQUIREMENTS**:
- The strong moral principle of integrity; is the ability to maintain a high level of confidentiality
- Knowledge of administrative and clerical procedures
- First-rate skill set including active listening, writing, reading comprehension, judgment, and decision making
- Excellent abilities in written and oral expression and comprehension, speech clarity, problem sensitivity, and inductive and deductive reasoning
- At least one (1) solid year of work experience in a call center or related industry
- Excellent verbal and written English communication and presentation skills
- Filipino citizen or hold relevant residence status
- Willing to work at night
- Willing to work in Clark Freeport Zone, Pampanga
**Skills**:
- Customer Service
- Detail Oriented
- Product Knowledge
- Excellent verbal and written communication skills
- Communication Skills
- Ability to multi-task and manage daily assignments
- Works well independently
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
Customer Service Representative
Posted 3 days ago
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Job Description
Position Title: Customer Service Representative
Work Set Up : Onsite
Quick Rundown:
This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
What You'll Do:
Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner
Provide accurate information about products, services, and company policies
Resolve customer complaints efficiently while maintaining a positive customer experience
Process orders, returns, refunds, and exchanges as needed
Document and update customer records in the system
Escalate complex issues to the appropriate department or supervisor
Follow company guidelines and procedures to ensure consistency in service delivery
Identify customer needs and provide appropriate solutions or recommendations
Maintain a high level of professionalism and empathy in all customer interactions
What We're Looking For:
Previous experience in customer service, call centers, or a related field is preferred
Excellent communication skills, both verbal and written
Strong problem-solving and conflict-resolution skills
Ability to multitask and work efficiently in a fast-paced environment
Proficiency in using customer support software, CRM systems, and Microsoft Office applications
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing , we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia , giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever ? We can’t wait to welcome you to the team!
Customer Service Representative
Posted 26 days ago
Job Viewed
Job Description
Position Title: Customer Service Representative
Work Set Up: On-Site
Schedule: 10:00 PM to 7:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are looking for a dedicated and detail-oriented Customer Service Representative (CSR) to join our team, specializing in handling intakes with the support of AI tools and recorded call analysis. This role focuses on delivering an exceptional customer experience through polite, professional, and timely communication across multiple channels. The ideal candidate is proactive, customer-focused, and passionate about maintaining high service standards. Also will be answering incoming calls and doing hand dialing on the call list to qualify and confirm orders.
What Youll Do:
Handle and manage customer intakes efficiently using AI-generated data and insights
Listen to and review recorded calls to accurately document client needs, inquiries, or service requests
Provide a high level of service by ensuring all customer interactions meet or exceed quality standards
Ensure customer satisfaction through clear communication, timely follow-ups, and problem resolution
Display polite and professional communication at all times via phone, text, and email
Collaborate with internal teams (e.g., Sales, Clinical, or Operations) to escalate and resolve customer issues
Accurately input and maintain client information in CRM or intake systems
Monitor open cases and follow up on pending items to ensure completion and client satisfaction
Maintain up-to-date knowledge of company products, services, processes, and policies
Participate in team meetings, training sessions, and performance reviews to enhance service delivery
Identify opportunities for process improvement and share client feedback with relevant departments
What Were Looking For:
2 years experience as a Customer Service Representative or similar role
Strong listening skills and attention to detail
Experience in handling call recordings or AI-assisted workflows is a plus
Excellent verbal and written communication skills
Ability to multitask and prioritize tasks in a fast-paced environment
Typing speed of at least 40 words per minute
Tech-savvy and comfortable working with CRM systems, AI tools, and various communication platforms
A team player with a problem-solving mindset and strong sense of ownership
High level of professionalism, reliability, and confidentiality
Why Youll Love Joining the CO Fam!
At Clark Outsourcing , were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia , giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever ? We cant wait to welcome you to the team!
Customer Service Team Lead
Posted today
Job Viewed
Job Description
**Overview**:The primary purpose of this role is to ensure that the Merchant team runs efficiently and that we are meeting our goals.
**Responsibilities**:
- Ensure team goals are attained. Devise and maintain effective reporting/monitoring mechanisms to ensure high productivity.
- Maintain a high level of attendance and retention
- Answering representative’s questions, guiding them through difficult calls or issues
- Perform daily scans including live listening and call monitoring
- Spot trends that are impacting performance and SLA
- Provide training and coaching to agents
- Take Escalations calls - diffusing angry customers, or handling issues that cannot be fielded by representatives
- Ability to work in a team environment
- Assisting management team in identifying trends and establishing call center goals.
- Create a positive work environment and ensure that team morale is strong
**Requirements**:
- BA degree and 2+ years of call center experience
- 1 year in a TL role
- Excellent verbal communication skills
- Fluent in English a MUST
- Exceptional MS Excel and MS Word Skill
- Strong coaching and leadership skills, ability to motivate employees.
- Should be comfortable reporting to a client or any other high-level employees internally and externally
**Salary**: Php30,000.00 per month
Schedule:
- 8 hour shift
COVID-19 considerations:
All customers are required to wear face masks.
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
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Verification Specialist (Customer Service
Posted today
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Job Description
**JOB DESCRIPTION**:
**JOB RESPONSIBILITIES**:
- Contacts business or service establishments to obtain information about an individual or a group's standing.
- Identifies information by categorizing, recognizing differences and similarities, and detecting changes in circumstances or events.
- Processes analyses and documents obtained information and prepare a report of findings.
**JOB REQUIREMENTS**:
- The strong moral principle of integrity; is the ability to maintain a high level of confidentiality.
- Knowledge of administrative and clerical procedures such as word processing, managing files and records, and other office procedures.
- First-rate skill set including active listening, writing, reading comprehension, judgment, and decision making.
- Excellent abilities in written and oral expression and comprehension, speech clarity, problem sensitivity, and inductive and deductive reasoning.
- At least one (1) solid year of work experience in a call center or related industry.
- Excellent verbal and written English communication and presentation skills.
- Filipino citizen or hold relevant residence status.
- Willing to work at night
- Willing to work in Clark Freeport Zone, Pampanga
**Skills**:
- Customer Service
- Detail Oriented
- Product Knowledge
- Excellent verbal and written communication skills
- Communication Skills
- Ability to multi-task and manage daily assignments
- Works well independently
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
Assistant Manager (Customer Service Department)
Posted today
Job Viewed
Job Description
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Management: 2 years (preferred)
- Administrative: 3 years (preferred)
Customer Service Representative (Csr) -guaranteed
Posted today
Job Viewed
Job Description
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
WILL BE ASSIGNED IN:
- SM CLARK**
**1 DAY ONSITE PROCESS**
- At least a HS Graduate (old curriculum)
- With or without BPO experience but at least 6 months BPO experience is a PLUS !
- Fresh graduate is accepted here
- Graduate with BPO experience is advantage
**DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY ACCOUNT THAT WILL FIT FOR YOU.**
**WHAT ARE YOU WAITING FOR? APPLY NOW!**
**LET'S GOOO!**
**Today you could be standing to someone who is trying their not to fall apart. So whatever you do today, do it with KINDNESS in your HEART.**
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Flexible shift
- Monday to Friday
- Overtime
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Application Question(s):
- Are you a College Graduate?
- Please indicate your alternative number or Viber number?
**Education**:
- Senior High School (preferred)