1994 Account Management jobs in Taguig

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

About the Job

As an Account Management Intern, you'll help the team with daily tasks like preparing reports, checking delivery photos, and keeping records accurate. You'll also assist in replying to seller messages or emails and help monitor pickups to make sure everything runs smoothly.

Main Duties

• Regular data pulls and compilation for reporting and analysis, includingShipper specific Operations report generation
• Inbound photo validation to ensure proper and timely billing
• POFP / POFD validation to support reportings and presentations
• Assist in answering seller concerns from GCs/Emails (Tiktok and FS shippers)
• Pickup monitoring and escalation to ASN

Qualifications

• College level or Final-year students or recent graduates in Business Administration, Supply Chain, Data Analytics, or related fields
• Proficient in Microsoft Excel or Google Sheets
• Detail-oriented, organized, and proactive
• Open to both required and voluntary internship
• Comfortable handling data and reports

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Qualifications

• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Highly preferred: A local of Cagayan de Oro City
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English, Visayan, Tagalog

Additional Information
What we offer

• foodpanda Philippines is a Great Place to Work Certified You are assured to be joining a
• dynamic, fun, and an amazing work environment
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners' participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpandaServe as the SPOC for escalations from our restaurant partnersEnsure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

Qualifications

• Must be a graduate of a Bachelor's degree
• At least 2 years of account management experience, preferably from F&B or E-Commerce
• Excellent interpersonal and communication skills and strong negotiation skills
• Thrives and excels at managing relationships and handling store-level escalations
• Pleasant personality, high level of enthusiasm and commitment
• Team player, self-motivated with the ability to work independently
• Keen interest and good understanding of the restaurants industry
• Proficiency in Microsoft Excel and/or Google Sheets
• Required language(s): English and Filipino

Additional Information
What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities

foodpanda is operated by Delivery Hero Group ("DH Group") - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

About the team This team helps FMCG, Grocery marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform.

If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we'd love to have you join us In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller
• low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications

• Bachelor's Degree or equivalent practical experience
• 3-5 years of experience with eCommerce industry
• Familiar with FMCG Brands
• Having Food & Beverages / Groceries category exposure would be a plus Preferred Qualifications
• Direct experience/working relationship with seller from relevant industries
• Experience with selling through content/live
• streaming

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Pampanga based employees

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Bachelor's degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Pampanga based employees

Join the Pioneer Crypto Brand in the Philippines
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

The
Account Management and Crypto Lead
will serve as the primary point of contact for VIP clients while leading the customer escalations team to ensure world-class service delivery. This role requires a strong balance of client relationship management, customer experience strategy, and team leadership, with a deep understanding of
crypto products, services, and client concerns
.

The role is critical in driving client satisfaction, retention, and growth while ensuring smooth operations and continuous improvement of customer support functions.

This person will
focus primarily on all crypto-related client concerns
(trading, deposits, withdrawals, blockchain-related issues, and platform usage) while also
supporting user inquiries related to fiat transactions
when required.

Key Responsibilities:

• Client Account Management & Growth
• Act as the lead point of contact for VIP clients on all account-related matters
• Build, maintain, and strengthen long-term relationships with VIP clients to drive engagement, satisfaction, and retention
• Handle daily client concerns with detailed, polite, and empathetic communication to ensure customer trust and loyalty
• Serve as the subject matter expert and escalation owner for crypto-related inquiries, while providing secondary support for fiat-related concerns
• Study and communicate new product features and updates—especially crypto products and services—to VIP clients
• Plan and implement strategies to deliver excellent customer experience
• Increase trading volume and fee revenue by upselling services, identifying growth opportunities, and onboarding new VIP clients
• Collaborate with cross-functional teams to execute growth strategies that enhance client activity and wallet share
• Customer Escalations & Incident Management
• Supervise the customer escalations team, including hiring, coaching, performance evaluation, training, and career development
• Conduct regular 1:1 sessions to understand team challenges, provide guidance, and motivate members
• Ensure escalation processes are established and followed, linking escalations to incidents and problems, analyzing impact, and providing recommendations
• Manage critical and complex crypto-related concerns, particularly those involving regulatory, financial, or reputational risks
• Perform root cause analysis on escalated cases, identify customer pain points, and collaborate with internal teams to implement solutions
• Train team members in handling complex and high-risk concerns, especially within the crypto domain
• Operations, Policies & Reporting
• Develop, maintain, and continuously improve policies, procedures, and workflows to ensure efficient resolution of client concerns
• Ensure proper workforce management, business continuity, and cost-efficient operations within the team
• Prepare weekly and monthly performance reports that track team results, highlight pain points, and recommend improvements
• Measure and analyze customer satisfaction, generate insights, and implement enhancements based on feedback
• Stay updated with crypto and fintech industry trends, techniques, and best practices to maintain global customer service standards
• Define, track, and report on KPIs and goals, ensuring continuous progress and alignment with business objectives
• Other Duties
• Perform ad-hoc tasks or projects as assigned by leadership that may impact business operations and company goals

What we expect from you:

• Qualifications
• Proven experience in account management, customer success, or client servicing, ideally with exposure to crypto/fintech or financial services
• Strong background in customer escalations, incident, and problem management
• Demonstrated leadership experience, including team supervision, coaching, and development
• Excellent communication, interpersonal, and problem-solving skills with an empathetic approach to client interactions
• Analytical mindset with the ability to interpret data, generate insights, and propose improvements
• Strategic thinker with the ability to balance client satisfaction, business goals, and operational efficiency
• Deep understanding of crypto products, markets, and industry trends; knowledge of fiat payment processes and support is a plus

Join the Coins Team Now
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

The Account Management and Crypto Lead will serve as the primary point of contact for VIP clients while leading the customer escalations team to ensure world-class service delivery. This role requires a strong balance of client relationship management, customer experience strategy, and team leadership, with a deep understanding of crypto products, services, and client concerns.

The role is critical in driving client satisfaction, retention, and growth while ensuring smooth operations and continuous improvement of customer support functions.

This person will focus primarily on all crypto-related client concerns (trading, deposits, withdrawals, blockchain-related issues, and platform usage) while also supporting user inquiries related to fiat transactions when required.

• Client Account Management & Growth
• Act as the lead point of contact for VIP clients on all account-related matters.
• Build, maintain, and strengthen long-term relationships with VIP clients to drive engagement, satisfaction, and retention.
• Handle daily client concerns with detailed, polite, and empathetic communication to ensure customer trust and loyalty.
• Serve as the subject matter expert and escalation owner for crypto-related inquiries, while providing secondary support for fiat-related concerns.
• Study and communicate new product features and updates—especially crypto products and services—to VIP clients.
• Plan and implement strategies to deliver excellent customer experience.
• Increase trading volume and fee revenue by upselling services, identifying growth opportunities, and onboarding new VIP clients.

• Collaborate with cross-functional teams to execute growth strategies that enhance client activity and wallet share.

• Customer Escalations & Incident Management

• Supervise the customer escalations team, including hiring, coaching, performance evaluation, training, and career development.
• Conduct regular 1:1 sessions to understand team challenges, provide guidance, and motivate members.
• Ensure escalation processes are established and followed, linking escalations to incidents and problems, analyzing impact, and providing recommendations.
• Manage critical and complex crypto-related concerns, particularly those involving regulatory, financial, or reputational risks.
• Perform root cause analysis on escalated cases, identify customer pain points, and collaborate with internal teams to implement solutions.

• Train team members in handling complex and high-risk concerns, especially within the crypto domain.

• Operations, Policies & Reporting

• Develop, maintain, and continuously improve policies, procedures, and workflows to ensure efficient resolution of client concerns.
• Ensure proper workforce management, business continuity, and cost-efficient operations within the team.
• Prepare weekly and monthly performance reports that track team results, highlight pain points, and recommend improvements.
• Measure and analyze customer satisfaction, generate insights, and implement enhancements based on feedback.
• Stay updated with crypto and fintech industry trends, techniques, and best practices to maintain global customer service standards.

• Define, track, and report on KPIs and goals, ensuring continuous progress and alignment with business objectives.

• Other Duties

• Perform ad-hoc tasks or projects as assigned by leadership that may impact business operations and company goals.

• Qualifications
• Proven experience in account management, customer success, or client servicing, ideally with exposure to crypto/fintech or financial services.
• Strong background in customer escalations, incident, and problem management.
• Demonstrated leadership experience, including team supervision, coaching, and development.
• Excellent communication, interpersonal, and problem-solving skills with an empathetic approach to client interactions.
• Analytical mindset with the ability to interpret data, generate insights, and propose improvements.
• Strategic thinker with the ability to balance client satisfaction, business goals, and operational efficiency.
• Deep understanding of crypto products, markets, and industry trends; knowledge of fiat payment processes and support is a plus.

Join the Coins Team Now

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

The Account Management and Crypto Lead will serve as the primary point of contact for VIP clients while leading the customer escalations team to ensure world-class service delivery. This role requires a strong balance of client relationship management, customer experience strategy, and team leadership, with a deep understanding of crypto products, services, and client concerns.

The role is critical in driving client satisfaction, retention, and growth while ensuring smooth operations and continuous improvement of customer support functions.

This person will focus primarily on all crypto-related client concerns (trading, deposits, withdrawals, blockchain-related issues, and platform usage) while also supporting user inquiries related to fiat transactions when required.

Key Responsibilities:

• Client Account Management & Growth
• Act as the lead point of contact for VIP clients on all account-related matters.
• Build, maintain, and strengthen long-term relationships with VIP clients to drive engagement, satisfaction, and retention.
• Handle daily client concerns with detailed, polite, and empathetic communication to ensure customer trust and loyalty.
• Serve as the subject matter expert and escalation owner for crypto-related inquiries, while providing secondary support for fiat-related concerns.
• Study and communicate new product features and updates—especially crypto products and services—to VIP clients.
• Plan and implement strategies to deliver excellent customer experience.
• Increase trading volume and fee revenue by upselling services, identifying growth opportunities, and onboarding new VIP clients.
• Collaborate with cross-functional teams to execute growth strategies that enhance client activity and wallet share.
• Customer Escalations & Incident Management
• Supervise the customer escalations team, including hiring, coaching, performance evaluation, training, and career development.
• Conduct regular 1:1 sessions to understand team challenges, provide guidance, and motivate members.
• Ensure escalation processes are established and followed, linking escalations to incidents and problems, analyzing impact, and providing recommendations.
• Manage critical and complex crypto-related concerns, particularly those involving regulatory, financial, or reputational risks.
• Perform root cause analysis on escalated cases, identify customer pain points, and collaborate with internal teams to implement solutions.
• Train team members in handling complex and high-risk concerns, especially within the crypto domain.
• Operations, Policies & Reporting
• Develop, maintain, and continuously improve policies, procedures, and workflows to ensure efficient resolution of client concerns.
• Ensure proper workforce management, business continuity, and cost-efficient operations within the team.
• Prepare weekly and monthly performance reports that track team results, highlight pain points, and recommend improvements.
• Measure and analyze customer satisfaction, generate insights, and implement enhancements based on feedback.
• Stay updated with crypto and fintech industry trends, techniques, and best practices to maintain global customer service standards.
• Define, track, and report on KPIs and goals, ensuring continuous progress and alignment with business objectives.
• Other Duties
• Perform ad-hoc tasks or projects as assigned by leadership that may impact business operations and company goals.

What we expect from you:

• Qualifications
• Proven experience in account management, customer success, or client servicing, ideally with exposure to crypto/fintech or financial services.
• Strong background in customer escalations, incident, and problem management.
• Demonstrated leadership experience, including team supervision, coaching, and development.
• Excellent communication, interpersonal, and problem-solving skills with an empathetic approach to client interactions.
• Analytical mindset with the ability to interpret data, generate insights, and propose improvements.
• Strategic thinker with the ability to balance client satisfaction, business goals, and operational efficiency.
• Deep understanding of crypto products, markets, and industry trends; knowledge of fiat payment processes and support is a plus.

Join the Coins Team Now

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.