27 Jobs in Sibulan

Job Description: HR Director - BPO Company
br>Position Overview:
We are seeking a highly experienced and dynamic HR Director to join our client's BPO organization. The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization's goals. This position requires someone with a deep understanding of BPO operations and a proven track record in managing large teams, driving employee engagement, and working collaboratively with stakeholders.

Key Responsibilities:
- Lead and oversee all HR functions including recruitment, employee relations, talent development, performance management, compensation & benefits, compliance, and HR operations.
- Develop and implement HR strategies and initiatives that are aligned with the overall business goals, ensuring that HR practices are efficient, effective, and sustainable.
- Provide leadership, mentorship, and support to the HR team, ensuring that departmental goals and objectives are met while fostering a high-performance culture.
- Cultivate and champion a strong values-based culture to drive employee engagement, morale, and performance, promoting a healthy work environment for all employees.
- Develop and maintain strong relationships with internal and external -stakeholders, including senior leadership, department heads, and US counterparts, ensuring seamless communication and collaboration.
- Utilize data analytics to assess, monitor, and improve HR metrics, including employee satisfaction, retention, and performance. Present key insights and reports to top executives.
- Oversee the development and implementation of training programs, leadership development initiatives, and succession planning to ensure talent pipeline readiness and employee growth.
- Lead HR efforts to foster diversity, equity, and inclusion across all levels of the organization.
- Work closely with US counterparts and manage cross-cultural HR practices, aligning company policies and procedures with global standards.
- Ensure compliance with local labor laws, regulatory requirements, and industry standards in all HR functions.
- Provide expert advice and support to management and employees on HR-related matters, helping to resolve complex issues and conflicts in a timely and professional manner.
- Participate in the development of HR budgets and manage departmental spending.

Qualifications:
- Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
- Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
- Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
- Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
- Proven expertise in people management, with the ability to lead, motivate, and develop teams.
- Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
- Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
- Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
- Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
- A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
- Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
- Willingness to work onsite in Negros Oriental.
- Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus.
Preferred Skills:
- Experience in leading HR functions for a fast-paced, large-scale BPO operation.
- Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
- Experience with employee engagement surveys, performance management systems, and succession planning tools.
- Knowledge of labor laws and compliance regulations in both the Philippines and the United States.

Work Environment:
- Full-time, onsite position based in Dumaguete.
- Competitive salary and benefits package.
- Opportunity to work with an international team and collaborate with US counterparts.
- A values-driven, high-performance company culture committed to employee well-being and success.

The Director of Global Collections Operation is responsible for the creation, development and implementation of global strategies that ensure effective collection results. This role is considered as agile and a thought leader requiring an innovative approach and the ability to drive industry-leading strategies that are transformative to our global collections operations. This can be accomplished through digitalization, process automation, updated tactics, and new ideas to achieve economies of scale and efficiency. This includes day-to-day operations of the teams across our global sites, analysis of our current strategies and recommendation of changes based on internal and external environmental factors. Adherence to all relevant laws and regulations as well as considering client’s needs is necessary.
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Primary Responsibilities


Create, implement and monitor new and improved strategies for collection performance efficiency

Lead an international team through day to day operations across global enterprise including staffing, training, and performance management

Develop and maintain strong relationships with the clients focusing in high levels of client satisfaction

Collaborate with other departments to ensure seamless integration of collection activities with other business units

Work closely with Communication Strategy Department in the development and implementation of collection campaigns and initiatives including the use of technology and business intelligence improve performance

Ensure unit meets all performance metrics and targets. Abel to quickly pivot to meet established goals

Ensure the unit remains current with industry developments and best practices, as well as customer behavior in the current financial or related industry environment

Ability to work under pressure and manage multiple priorities in a fast-paced environment

Provide frequent reports on collection performance to internal, external clients, and management, identifying trends and recommending strategy for improvement

Attend industry-specific events, conferences and/or meetings to continue to deepen expertise in trends, regulations and relevant competitors

Develop, implement and maintain policies and procedures for the collection process, ensuring compliance with all related laws and regulations

Primary Requirements

Bachelor's degree in Business Administration, Analytics, Marketing, or related field or a combination of education and experience.

Willing to work onsite or relocate in Sibulan, Negros Oriental
7+ year with experience in credit card collections in a non/sub-prime environment

5-10 experience directly related to the primary responsibilities listed and inclusive of leadership roles and corporation experience

Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy

Demonstrate a passion for driving decisions and executing strategies in a fluid environment

Master knowledge of collection techniques (auto dialer strategies, negotiation tactics, various voice, and non-voice strategies)

Extensive knowledge of state and federal regulations (credit reporting, OCA, FDCPA, Reg F, UDAAP, etc.)

Flawless blend of business knowledge, strong analytical acumen, problem-solving, coaching, mentoring and tracking of results

Network Engineer
br>Work Arrangement: On-site
Schedule: Rotating Shift
Location: Sibulan, Negros Oriental
Employment Type: Full time
Salary: Php 45,000 to Php 60,000

About the Role:
The Network Engineer is responsible for designing, maintaining, and ensuring the reliability of networking systems across all company locations. This includes implementing hardware and software upgrades, configuring routing protocols (OSPF, BGP, EBGP), managing network security, and optimizing performance. The role also involves resolving FortiGate Firewall issues, maintaining server and network availability, and ensuring compliance with internal and client SLAs.

Key Responsibilities:
● Design, implement, and maintain network equipment and software-defined network layouts < r> ● Perform hardware and software upgrades to optimize performance < r> ● Configure and maintain routing protocols, including OSPF, BGP, and EBGP < r> ● Ensure server systems and networks meet availability, performance, and capacity requirements < r> ● Configure automatic backups for all networking equipment and configurations < r> ● Troubleshoot and resolve FortiGate Firewall issues < r> ● Manage operational service levels, including SLAs, documentation, tracking, and reporting < r>
Qualifications:
● Bachelor’s degree in Computer Science or related discipline, or equivalent experience
● Proficiency in configuring Firewall ACLs, VPNs, OSPF, EBGP, iBGP for FortiGate, networking gear, and VMware NSX < r> ● Strong project design, analysis, and planning skills < r> ● Ability to collaborate effectively with vendors, internal teams, and clients < r> ● Expert knowledge of networking principles, protocols, and technologies (TCP/IP, routing and switching, MPLS, SD-WAN, network security) < r> ● Relevant certifications (e.g., CCIE, JNCIE, CISSP) are highly desirable < r> ● Strong written and verbal communication skills < r> ● Ability to work effectively under pressure and adapt to changing environments < r> ● Sound decision-making and time management skills < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.

POSITION TITLE: Client Services Manager
WORK LOCATION: Sibulan, Negros Oriental br>WORK SETUP: Onsite, Night Shift
SALARY: PHP 50,000 - 60,000

REQUIREMENTS:
– Bachelor’s Degree in Business Management, accounting, finance, or related field.
– Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines. < r>– Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means. < r>– Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively. < r>– Strong working knowledge of Microsoft Office including Microsoft Project or equivalent. < r>– Professional and articulate with strong attention to detail. < r>– Must demonstrate the following competencies: ethical conduct, proficient communication, time management, technical capacity, and thoroughness. < r>
OVERVIEW:
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business.

RESPONSIBILITIES:
– Provide client account management and support functions to ensure the highest level of quality and client satisfaction. < r>– Guide clients in strategic use of the company''s offerings and develop short and long-term client retention strategies for each client. < r>– Act as the primary point of contact for all client interactions, working with a variety of team members to ensure a timely response to all client requests. < r>– Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations.
– Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company. < r>– Review communications to ensure there are no violations of standards or regulations. < r>– Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency. < r>– Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business.
– Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations.