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Customer Service Representative
Posted 6 days ago
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Job Description
The customer service representative acts as a liaison, providing product and service information and resolving any issues that customer accounts may encounter. A successful CSR is empathetic, patient, and detail-oriented, with excellent communication skills to build and maintain strong relationships with customers.
Roles and Responsibilities
Customer communication: Manage a large volume of inbound and outbound communication via phone, email, and live chat to provide information and address concerns in a timely manner.
Issue resolution: Identify and troubleshoot customer problems, provide valid solutions, and follow up to ensure a satisfactory resolution.
Information accuracy: Possess deep product and service knowledge to provide accurate information to customers.
Record keeping: Document all customer interactions, transactions, and feedback in a Customer Relationship Management (CRM) system.
Order processing: Process customer orders, forms, applications, and requests, including returns and exchanges.
Collaboration: Coordinate with other departments, such as sales or technical support, to escalate complex issues and ensure a positive customer experience.
Sales support: Identify opportunities to upsell or cross-sell products and services when appropriate.
Feedback loop: Provide feedback to management on recurring customer issues to help improve products and processes.
Skills and Qualifications
Communication skills: Strong verbal and written communication skills are essential for interacting with customers and colleagues.
Problem-solving: A strong ability to analyze problems and devise effective solutions.
Patience and empathy: The ability to remain calm and professional while dealing with difficult or frustrated customers is crucial.
Technical proficiency: Familiarity with computers and software, including CRM systems, is often required.
Multitasking: The ability to handle multiple tasks simultaneously, such as speaking with a customer while navigating computer systems.
Attention to detail: A detail-oriented mindset is necessary for accurately documenting customer information and transactions.
Flexibility: The ability to adapt to changing customer needs and company procedures.
Experience: Previous experience in a customer-facing role, such as retail or a call center, is often preferred.
Education: A high school diploma or equivalent is generally required, though a bachelor's degree may be a plus.
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Teachers' Salary Loans Associate
Posted today
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Job Description
QUALIFICATIONS
- Graduate of any four (4) year course.
- Fresh Graduate are welcome to apply
- Knows how to drive motorcycle and with driver's license
- Should be highly motivated and willing to do fieldwork
- With pleasing personality and good interpersonal skills
- Knowledgeable in MS Office and the use of internet
Job Type: Full-time
Pay: Php12, Php15,000.00 per month
Benefits:
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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agricultural loans associate
Posted today
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Job Description
Qualifications
- Graduate of any four (4) year course
- Must have one to two (1-2) years' experience related to loan processing and collections.
- Knows how to drive motorcycle and with driver's license
- Should be highly motivated and willing to do fieldwork
- Good interpersonal and communication skills (oral and written)
- With good negotiation and problem solving skills
- Knowledgeable in MS Office and the use of Internet
Position:
Agricultural Loans Associate
Branch Assignment:
Cabarroguis Dingras Ilocos Norte Ibaan Batangas Koronadal City Luna Apayao Ormoc Leyte San Jose Occidental Mindoro Valencia Bukidnon
Number of Vacancies:
3
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Call Center Agent (Retail) - Ilocos
Posted 5 days ago
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Job Description
We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Required Skills and Qualifications
- At least High School Graduate (Old Curriculum) with or without BPO Experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in San Nicolas, Ilocos Norte
- Amenable to work on shifting schedule
- Can start ASAP
- Must be resourceful and able to solve problems while ensuring compliance to processes and policies
- Able to collaborate with other team members and is receptive to feedback
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Senior Recruiter PH
Posted 371 days ago
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Job Description
We are seeking a highly skilled and experienced Senior Recruiter to join our talent acquisition team based in the Philippines. This role will be instrumental in building and scaling our teams across the USA, Canada, Australia, New Zealand, and Southeast Asia. The ideal candidate will be a strategic thinker with a proven track record of delivering top talent in a fast-paced, global environment.
Responsibilities
Develop and execute effective recruitment strategies for a variety of roles across different functions and levels within the specified regions.Build and maintain a strong talent pipeline through various sourcing channels, including job boards, social media, employee referrals, and professional networking.Screen and assess candidates to identify qualified individuals who align with the company's culture and values.Conduct in-depth interviews to evaluate candidates' technical skills, experience, and cultural fit.Manage the entire recruitment process, including offer negotiation, closing candidates, and onboarding.Collaborate with hiring managers to define job requirements, create job descriptions, and develop interview guides.Utilize applicant tracking systems and other recruitment tools to efficiently manage the recruitment process.Foster strong relationships with candidates, hiring managers, and internal stakeholders.Stay up-to-date with industry trends and best practices in recruitment.Requirements Minimum of 5 years of experience in full-cycle recruitment, with a focus on mid to senior-level positions.Proven track record of successfully recruiting for roles across multiple geographies, preferably with experience in the Americas, Australia, New Zealand, and Southeast Asia.Strong understanding of various recruitment methodologies and sourcing techniques.Excellent communication and interpersonal skills.Ability to build strong relationships with candidates and hiring managers.Strong organizational and time management skills.Proficiency in using applicant tracking systems and other recruitment tools.Fluency in English is essential. Proficiency in Spanish is highly desirable.BenefitsWhat We Offer
Competitive salary and benefits packageOpportunities for professional growth and developmentDynamic and collaborative work environmentThe chance to be part of a global team making a significant impactIf you are a passionate and results-oriented recruiter looking for a challenging and rewarding opportunity, we encourage you to apply!
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