0 Zoom jobs in the Philippines

Segment:  Small Business

Business Title: Small Business Ae - Acquisition

Employee Type: Individual Contributor

Employee Classification: Exempt

Schedule: AMER

Company Overview:

Join our award-winning workplace at Zoom Recognized by Comparably as #1 in CEO leadership, Company Happiness, Benefits, Compensation, Diversity, and honored by Glassdoor as the 2nd Best US Workplace & Best Large Company US CEO in 2018, we are committed to delivering happiness, transparency, and valuable benefits for our employees and customers.

We're seeking an Account Executive (North America Small Business) who embodies energy, competitive spirit, personal drive, and a proven track record in Sales. This role focuses on small business clients (1 to 50 employees), delivering tailored Zoom services for their video meetings, phone systems, contact centers, and AI needs. Operating within a designated geographic territory, you'll proactively engage targeted companies, follow up, and close on inbound leads.

Job Description:

● Achieve or surpass sales and product objectives.

● Skillfully qualify leads, identifying prospect needs, and engaging technical resources as needed.

● Craft client demos, presentations, quotes, proposals, and Quarterly Business Reviews (QBRs).

● Engage in high-level discussions with C-Level and VP-Level Executives to address business requirements.

● Apply solution-selling techniques to navigate sales processes effectively

● Cultivate and grow business within existing accounts, managing complex sales situations and campaigns.

● Expand business from both new and established customer relationships.

● Maintain accurate sales activity tracking and updates using Salesforce CRM.

● Collaborate with management to deliver forecasts, recognize trending opportunities/challenges, and offer recommended solutions.

● Predict sales activity and revenue while prioritizing customer satisfaction.

● Resolve client issues promptly; escalate concerns to the manager when necessary.

● Stay updated on product lines, competition, and industry trends affecting client business activities.

Requirements:

● years of Account Executive experience in a Technology company

● Direct experience in SaaS/Cloud selling

● Preferred experience in selling SaaS video or web conferencing solutions

● Proficiency in outbound sales

● Strong ability to hunt into new accounts, maintain business within existing accounts, and manage complex sales situations and projects

● Demonstrated excellence in presentation skills with strategic messaging abilities

● Preferred proficiency in social media platforms like LinkedIn

● Strong collaboration and relationship-building skills

● Essential skills in business forecasting, pipeline development, and management

● Proven track record in closed sales, client satisfaction, and teamwork

● Exceptional verbal communication skills with consultative professional business acumen

● Detail-oriented, organized, ethical, responsible, and self-motivated

● Salesforce CRM experience preferred

● Strong internet research skills; excellent proficiency in Excel, Outlook, Word, PowerPoint

We are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products.

Responsibilities:

• Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
• Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
• Provide ideas and assist with creation of documentation and training material for external and internal Support Center content
• Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
• Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry

Requirements:

• Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience.
• Ability to handle high volume of tickets, phone calls, and chats.
• Bachelor's degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
• Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
• Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.

Other areas of interest:

• Experience with H.323 and SIP protocols from a hardware and network standpoint.
• Experience and knowledge of PBX systems are highly desirable
• Network experience (CCNA certification or equivalent).
• Administration of Exchange, Office 365, or Google Apps email and calendaring tools.
• Active Directory federation and Single-Sign-On administration.
• Experience managing a virtualized infrastructure.
• Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS.
• Experience in administration of any of the following: Learning Management System and Learning Tools Interoperability (LTI), infusionSoft, Marketo, Salesforce Pardot, Ontraport or other marketing tools.

Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at Zoom

Responsibilities:

• Lead, supervise, and mentor a team of Customer Success Managers through coaching, feedback, and performance management.
• Develop and execute strategies to enhance customer satisfaction, retention, and growth.
• Collaborate with various cross-functional teams at Zoom, driving customer success initiatives and escalations.
• Execute strategic team initiatives and KPIs for their respective CS team.
• Identify opportunities to expand the customer base.
• Stay up-to-date with industry trends and best practices in UCaaS.
• Actively promote and embody Zoom's culture of care within the organization and when working with our customers.

Requirements:

• Bachelor's degree and/or equivalent years of experience; 10+ years of Software as a Service (SaaS) or Unified Communications as a Service (UCaaS) industry experience.
• Minimum of 5 years in a management role within Customer Success.
• Strong product knowledge of Video / Audio Collaboration.
• Proven track record in driving customer satisfaction and retention in a technology-related field.
• Analytical mindset with the ability to use data to drive decision-making.
• Knowledge of customer success best practices and industry trends.
• Ability to drive conversations and handle escalations with leaders and C-level executives.
• Amenable to working North America hours.

ONGOING FINAL INTERVIEW VIA ZOOM

NO CALL CENTER EXPERIENCE NEEDED

20, ,000 Package

Site :

• Vertis North

QUALIFICATIONS :

• OPEN FOR NO CALL CENTER EXPERIENCE
• Good communication skills (Verbal & Written)
• HS, SHS, Undergraduate, Associate, College Graduate

**TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Send your Full Name/Viber Number/Email/Preferred site

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid training

Language:

• English (Required)

Location:

• Quezon City (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Responsibilities:

• Responsible for the setup and operation of video conferencing systems and associated infrastructure, switching and control of audio and video systems
• Troubleshooting of VC equipment related issues
• Escalation to backend and support vendor to identify issue and resolve them accordingly
• Ensure the readiness of the room to connect to any VC session at any point in time
• Monitor System health check & work towards continuous improvement to prevent System issues by early problem detection
• Automate the daily monitoring and manual operations to improve System resiliency and stability
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume
• Manage end to end Incident Management including investigation, recovery of service, and post recovery verifications
• Manage user queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business. work with different stakeholders including business, infrastructure and application support teams to resolve the issues.
• Capable to handle multiple concurrent incidents following process and closure with Management report.
• Work with infra support including Network, Active Directory, Firewall, Proxy on System maintenance & infra related issues Troubleshooting

Key Competencies:

• Has a degree in Computer Science or equivalent course
• Experience in supporting Video conferencing technologies i.e Cisco On-Premise, Cisco Webex, Zoom Meetings. Microsoft Teams will be added advantage
• At least 2 years working experience in IT support related work
• Excellent written and verbal communication skills with the ability to handle complex customer interactions via telephone and video conferencing
• Good problem-solving and analytical skills

The Role

• Responsible for the setup and operation of video conferencing systems and associated infrastructure, switching and control of audio and video systems
• Troubleshooting of VC equipment related issues
• Escalation to backend and support vendor to identify issue and resolve them accordingly
• Ensure the readiness of the room to connect to any VC session at any point in time
• Monitor System health check & work towards continuous improvement to prevent
• System issues by early problem detection
• Automate the daily monitoring and manual operations to improve System resiliency and stability
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume
• Manage end to end Incident Management including investigation, recovery of service, and post recovery verifications
• Manage user queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business. work with different stakeholders including business, infrastructure and application support teams to resolve the issues. Capable to handle multiple concurrent incidents following process and closure with
• Management report. work with infra support including Network, Active Directory, Firewall, Proxy on System maintenance & infra related issues Troubleshooting

Requirements

• Bachelors degree in IT, Computer Science or any equivalent field of study
• At least 3-5 years of working experience in IT support-related work
• Evident experience in supporting Video conferencing technologies i.e Cisco On-Premise, Cisco Webex, Zoom Meetings. Microsoft Teams will be added advantage
• Excellent written and verbal communication skills, has the ability to handle complex customer interactions via telephone and video conferencing
• Good problem-solving and analytical skills
• Willing to work on-site in Ortigas, Pasig City