3 Workforce Manager jobs in the Philippines
Workforce Manager (MOA Pasay) | Onsite
Pasay City, National Capital Region
TASQ Staffing Solutions
Posted 11 days ago
Job Viewed
Job Description
Work Setup: 100% Onsite
Work Location: MOA Pasay
Work Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)
Responsibilities:
- Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
- Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
- Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
- Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
- Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
- Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
- Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
- Serves as the main point of contact for all WFM concerns
Requirements:
- At least 2 years in college w/o back subject
- 3 years minimum experience as Workforce Manager
- Excellent skills in forecasting, scheduling and real-time time management a must
- Strong organizational skills to ensure critical timelines are met
- Accuracy and attention to details a must in this role
- Strong presentation skills
- Detail oriented with ability to deliver project deliverables with little supervision
- Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
- Flexible and willing to work in shift schedules, extended hours and during weekends as per business needs
This advertiser has chosen not to accept applicants from your region.
0
WFM / Workforce Manager (MOA, Pasay)
Pasay City, National Capital Region
TASQ Staffing Solutions
Posted 20 days ago
Job Viewed
Job Description
Work Setup: On-site in MOA, Pasay
Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs
Required Skills/Experience:
- Bachelor's Degree or at least 2 years in college completed (no back subjects)
- At least 3 years as a Workforce Manager or equivalent in the BPO industry
- Solid background in WFM functions, e.g., forecasting, scheduling, and real-time management
- Proficient in WFM tools
- Preferably available to start immediately or with a notice period of up to 30 days
- Flexible and willing to work in shift schedules, extended hours, and during weekends as per business needs
- With Pre-Employment Requirements documents ready
Responsibilities:
- Generates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather, etc.
- Runs short-term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
- Creates, maintains, and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
- Generates/reviews schedules accordingly to meet the business requirements, enabling superior customer service
- Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
- Drives high client satisfaction by managing service level situations and providing staffing, scheduling, and Real-Time Adherence solutions
- Protects the organization's assets through upholding the principles of the Quality Information Security Management System
- Serves as the main point of contact for all WFM concerns
This advertiser has chosen not to accept applicants from your region.
1
Team Lead - PMCP, HR Reporting, Workforce Planning, and Job Profile Management
Muntinlupa, National Capital Region
Boehringer Ingelheim
Posted 8 days ago
Job Viewed
Job Description
**The Position**
The Team Lead for PMCP, HR Reporting, Workforce Planning, and Job Profile Management will lead a global team delivering HR services across 70+ countries. This role will be responsible for overseeing the global execution of annual performance, compensation, and succession planning cycles, as well as reporting, job profile management, and workforce planning activities. Responsibilities include maintaining process compliance and coordinating with HR IT, Global Process Management, and HR CoEs. The role also leads team development, supports change initiatives, and ensures alignment with legal, regulatory, and internal standards.
**Duties and Responsibilities:**
- Lead the global Performance Management and Compensation Planning, HR Reporting, Job Profile Management, and Workforce Planning team.
- Oversee execution of annual PMCP and Succession Planning cycles.
- Ensure process compliance, standardization, and continuous improvement.
- Coordinate with Global Process Management, HR IT, and HR CoEs.
- Manage global reporting requests and maintain reporting tools. Promote self-service reporting and support standardized report development.
- Validate data integrity and support reporting issue resolution.
- Provide support for Workforce Planning and Job profile management escalations.
- Recruit, onboard, and develop team members aligned with GBS strategy.
- Lead team discussions and represent the team in stakeholder meetings.
- Manage resource planning and assignment of work to ensure all requests are processed in a timely manner.
**Requirements:**
- Bachelor's degree in any field, with 3 to 4 years of experience in people management.
- Proven leadership experience in HR operations.
- Strong knowledge of Performance Management and Compensation Planning and HR Reporting.
- Preferably with SuccessFactors experience.
- International experience and fluency in English.
- Strong analytical and negotiation skills.
- Experience working across geographies and business units.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
The Team Lead for PMCP, HR Reporting, Workforce Planning, and Job Profile Management will lead a global team delivering HR services across 70+ countries. This role will be responsible for overseeing the global execution of annual performance, compensation, and succession planning cycles, as well as reporting, job profile management, and workforce planning activities. Responsibilities include maintaining process compliance and coordinating with HR IT, Global Process Management, and HR CoEs. The role also leads team development, supports change initiatives, and ensures alignment with legal, regulatory, and internal standards.
**Duties and Responsibilities:**
- Lead the global Performance Management and Compensation Planning, HR Reporting, Job Profile Management, and Workforce Planning team.
- Oversee execution of annual PMCP and Succession Planning cycles.
- Ensure process compliance, standardization, and continuous improvement.
- Coordinate with Global Process Management, HR IT, and HR CoEs.
- Manage global reporting requests and maintain reporting tools. Promote self-service reporting and support standardized report development.
- Validate data integrity and support reporting issue resolution.
- Provide support for Workforce Planning and Job profile management escalations.
- Recruit, onboard, and develop team members aligned with GBS strategy.
- Lead team discussions and represent the team in stakeholder meetings.
- Manage resource planning and assignment of work to ensure all requests are processed in a timely manner.
**Requirements:**
- Bachelor's degree in any field, with 3 to 4 years of experience in people management.
- Proven leadership experience in HR operations.
- Strong knowledge of Performance Management and Compensation Planning and HR Reporting.
- Preferably with SuccessFactors experience.
- International experience and fluency in English.
- Strong analytical and negotiation skills.
- Experience working across geographies and business units.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
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