298 Workflow Optimization jobs in the Philippines

Job Summary:
The
Process Optimization Engineer
will play a pivotal role in enhancing operational efficiency across our client teams. This is a proactive and high-impact role that requires bringing proven process optimization methodologies into the organization. The Engineer will not only identify inefficiencies and lead optimization initiatives but also guide the organization in adopting best practices, adding new tools (mostly tech), and implementing new service capabilities to the team.

Working With:
The
Process Optimization Engineer
will work with both the Delivery Center Leadership, our Global Process Lead in the Philippines, and our Product & Innovation VP to ensure that all ideas, tools, and processes, link to our company objectives and our client needs states. This role also requires collaboration with several stakeholders throughout the organization, within our other delivery centers and our corporate team members. This is not an entry-level or passive role; the Engineer is expected to take initiative, provide strategic direction, and help internal employees understand and implement the changes necessary to achieve desired results.

Key Responsibilities

• Process Analysis and Documentation:

• Collaborate with client teams to understand and document workflows using tools such as summary documents, process maps, or schematics.

• Conduct thorough analyses to identify inefficiencies and areas for improvement.

• Optimization Evaluation:

• Study the options / tools we could implement in order to improve our serviceability to our clients

• Assess which opportunities should be addressed internally with in-house developers or through external solutions.

• Liaise with partners and vendors to explore off-the-shelf solutions when appropriate.

• Process Improvement:

• Proactively develop optimization strategies using proven methodologies, working with internal subject matter experts and, when necessary, consulting directly with clients.

• Evaluate potential solutions, ranging from minor process adjustments to advanced automation options using RPA or AI.

• Technical Design:

• Creating detailed drawings, workflow diagrams and specifications for new services, tools, etc, considering ease of implementation, upskilling required by the delivery center teams, and cost constraints.

• Prototype and Testing:

• Conducting rigorous testing to validate service functionality and performance against design criteria

• System Implementation:

• Installing, configuring, and deploying new systems or software, as well as any updates, ensuring proper functionality.

• Quality Assurance:

• Implementing quality control measures to ensure service consistency and reliability throughout the service workflow.

• Performing routine checks and maintenance on systems to prevent potential issues and optimize performance.

• Project Management:

• Lead process optimization initiatives from start to finish, including scoping, stakeholder engagement, timeline management, and progress communication.

• Ensure successful implementation of optimizations and oversee change management activities.

• Measurement and Reporting:

• Track and document pre- and post-optimization results to demonstrate efficiency gains and cost savings.

• Provide detailed reports and metrics to internal and client stakeholders.

• Knowledge Sharing

• Train delivery centers on optimization and new services to ensure consistent understanding and expertise in this respective area

• Help position the company as a thought leader in process optimization to attract prospective clients and retain existing ones.

• Internal Support:

• Collaborate with the Marketing team to create use cases, white papers, and case studies showcasing successful optimizations.

Required Skills And Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• 5+ years of experience in process improvement, operations management, or a related role, at a prior outsourcing company.
• Process Mapping and Analysis Expert: strong knowledge of workflow and analysis tools (e.g., Visio, Lucidchart, or similar).
• Project Management Skills: ability to manage project timelines (and multiple initiatives simultaneously), budgets, and deliverables within defined constraints
• Communication Skills: Excellent written and verbal communication to collaborate effectively with cross-functional teams, plus a proficiency in English.
• Technical Expertise: a strong understanding of outsourcing tools, including AI/ML, automation, etc. and design methodologies. Experience with RPA, AI, or other automation technologies is highly desirable.
• Problem-Solving Skills: ability to identify and analyze complex technical challenges, focus on data-driven decision-making, develop creative solutions and implement effective fixes

Job Profile

PROCESS OPTIMIZATION ANALYST (REMOTE)

Job Summary

GENERAL DESCRIPTION:

As a Process Optimization Analyst member at Qualfon, this position will facilitate projects by leading a team of stakeholders and conducting deep dive analysis. This role will play a key management role in gathering and analyzing data, designing and building solutions for our stakeholders. This role is expected to work on varied projects across multiple different programs within the company. This role will contribute to the stakeholder's business strategy, aid in the execution of the proposed strategy, become an expert in multiple industries; turning data into meaningful insights and transformative solutions.

Objectives and duties:

1. Provide assistance to the process owners to identify improvement opportunities

· Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:

• Our Mission Statement
• Mission Leader role definition.
• STRIDES values

2. Manage operational information of the business areas

· Works with the business teams, leveraging technology when necessary.

· Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,

· Analyzes process owners and their teams' information to document, study, and improve their processes.

· Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.

· Working with process owners in standardizing information collected/ delivered.

3. Process workshops facilitation.

· Leads process redesign workshops

· Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.

· Provides necessary training in the tools involved to achieve the above.

· Assists in the documentation of policies & procedures that derive from newly improved processes.

· Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.

4. Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).

· Present process improvement initiatives and results to clients at the highest levels.

· Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.

· Provide / Present relevant data & insights during business reviews as needed by operational leaders.

5. Performs moderately complex audits and assessments of internal processes to ensure compliance.

· Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.

· Draft audit reports and present issues to the business while discussing practical cross-functional solutions

· Complete assigned audits within budgeted timeframes

· Monitor, assess, and recommend solutions to emerging risks

· Contribute to the development of audit processes improvements, including the development of automated routines

· Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Continuously planning for future quality department operations and procedural improvements

Qualifications:

Bachelor's Degree. An Engineering, IT, or Business -Preferred (equivalent experience can be considered)

Six Sigma Black Belt Certified (External Hires)- -Required

Knowledge, Skills & Abilities

• Needs +5 years work experience in a related field.
• Proven knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.
• Proven knowledge of BPR (Business Process Reengineering) – Preferred.
• Proven knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
• Excellent presentation skills both, verbal and written.
• Full English language dominance.- Required
• Ability to ask questions as to understand the client's pains and priorities.
• Be a great ambassador of Qualfon.
• Willingness to travel.
• Advanced skills in Microsoft Applications (Excel)

Job Profile

PROCESS OPTIMIZATION ANALYST (REMOTE)

Job Summary

GENERAL DESCRIPTION:

As a Process Optimization Analyst member at Qualfon, this position will facilitate projects by leading a team of stakeholders and conducting deep dive analysis. This role will play a key management role in gathering and analyzing data, designing and building solutions for our stakeholders. This role is expected to work on varied projects across multiple different programs within the company. This role will contribute to the stakeholder's business strategy, aid in the execution of the proposed strategy, become an expert in multiple industries; turning data into meaningful insights and transformative solutions.

Objectives and duties:

1. Provide assistance to the process owners to identify improvement opportunities

· Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:

• Our Mission Statement
• Mission Leader role definition.
• STRIDES values

2. Manage operational information of the business areas

· Works with the business teams, leveraging technology when necessary.

· Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,

· Analyzes process owners and their teams' information to document, study, and improve their processes.

· Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.

· Working with process owners in standardizing information collected/ delivered.

3. Process workshops facilitation.

· Leads process redesign workshops

· Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.

· Provides necessary training in the tools involved to achieve the above.

· Assists in the documentation of policies & procedures that derive from newly improved processes.

· Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.

4. Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).

· Present process improvement initiatives and results to clients at the highest levels.

· Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.

· Provide / Present relevant data & insights during business reviews as needed by operational leaders.

5. Performs moderately complex audits and assessments of internal processes to ensure compliance.

· Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.

· Draft audit reports and present issues to the business while discussing practical cross-functional solutions

· Complete assigned audits within budgeted timeframes

· Monitor, assess, and recommend solutions to emerging risks

· Contribute to the development of audit processes improvements, including the development of automated routines

· Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Continuously planning for future quality department operations and procedural improvements

Qualifications:

Bachelor's Degree. An Engineering, IT, or Business -Preferred (equivalent experience can be considered)

Six Sigma Green Belt Certified (Internal Hires)-Required

Six Sigma Black Belt Certified (External Hires)- -Required

Knowledge, Skills & Abilities

• Needs +5 years work experience in a related field.
• Proven knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.
• Proven knowledge of BPR (Business Process Reengineering) – Preferred.
• Proven knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
• Excellent presentation skills both, verbal and written.
• Full English language dominance.- Required
• Ability to ask questions as to understand the client's pains and priorities.
• Be a great ambassador of Qualfon.
• Willingness to travel.
• Advanced skills in Microsoft Applications (Excel)

Position Summary

This position shall be responsible for managing the necessary shared services and support to the Supply Chain Management (SCM) to ensure attainment of SCM and company objectives by:

• Providing the data, market and business analytics to assist
• Management in making better and more sound decisions;
• Developing standardized SCM policies and processes aligned with AP policies;
• Leading SCM process governance and optimization initiatives;
• Assisting in the monitoring of team performance, budget and development and execution of all training for the continuous improvement of SCM.

Roles and Responsibilities

• Conducts commodity/market and market analytics and research studies and collaborates closely with Strategic Sourcing Team to support the objectives of generating value in terms of savings and operational efficiency
• Ensures optimal value of the procurement database management system to SCM by: 1) Providing regular and bespoke SCM analytical reports to management; 2) Providing solutions to simple or complex informational requirements; 3) Ensuring on-line processes are aligned with Company policies and processes
• Assists in resolution of system issues (e.g. Maximo and Oracle)
• Provides inputs in supply chain risk analysis to ensure continuity of supply and other identified supply chain risks are mitigated
• Provides inputs on financial evaluation of bids and technical evaluation validation
• Monitors measurements against performance.
• Creates and monitors metrics for SCM BSC and ensures alignment with corporate objectives and business plans.
• Creates and monitors SCM Budget against Spend Responsible for reports generation to FOM, Regional Meeting, ROPSCOM, Townhall, Progress Report etc.
• Champions the formulation, development, and standardization of simple and fit for purpose policies, guidelines, standards and procedures across the BU
• Ensures that the SCM policies and guidelines, standards and procedures are current and all concerned are informed on any changes or development. Initiates periodic review of the policies and procedures.
• Ensures that any significant deviations from policies and guidelines, standards and procedures across the Facilities are promptly detected, reported and that appropriate corrective measures are implemented/proposed immediately.
• Drives closing of Audit reports relating to SCM processes
• Regularly communicates plans and progress to the whole SCM Sector to ensure alignment and influence adoption of cost reduction strategies
• Supports various SCM teams to attain their targets and objectives
• Process the Oracle and Maximo System Support tickets in the internal system and escalate tickets, if needed
• Initiates budget preparation and ensures proper and timely utilization of budget allocation
• Leads continuous improvement opportunities
• Initiates process simplification and process improvement programs to assure functional excellence
• Supports governance initiatives and manages stakeholder relationships:
• Manages the communication and implementation of initiatives with end-users and suppliers
• Prepares the annual training budget as input for Personnel Cost
• Deliver the relevant administrative, human resources and other support functions inherent and expected from a team leader
• Extend relevant support to other departments such as, but not limited to cascading and/or adopting initiatives, programs, projects and activities
• Conforms to the company's Quality, Environmental, Occupational Health and Safety, and Information Security Management Systems policies, standards, procedures, and guidelines based on ISO 9001, ISO 14001, OHSAS 18001, and ISO 27001 Standards
• Reports Environmental, Occupational Health and Safety, and Information Security events/incidents or potential events, or other security risks to the organization/ committees-in-charge
• Protects information assets from unauthorized access, disclosure, modification, destruction, or interference in accordance with ISMS policies. Maintains availability, confidentiality, and integrity of documents
• Performs other tasks and responsibilities that may be assigned

Qualifications

• Professional: At least 3-4 years experience in Supply Chain Analytics or related fields
• Must have experience and knowledge in Power BI
• Education Any 4-year engineering, business related or Behavioral Science course; Engineering or technical background is preferred

Job ID: 2762

Location: Calauan

Company: AP Renewables Inc.

Department: SCM Business Services

Employment Type: Fixed Term

Work Arrangement: Hybrid

Responsibilities
The position holder shall be responsible for managing the necessary shared services and support to the 1RE Supply Chain Management to ensure attainment of SCM and company objectives by:

• providing the data, market and business analytics to assist management in making better and more sound decisions;
• Developing standardized SCM policies and processes aligned with AP policies;
• Leading SCM process governance and optimization initiatives;
• Assisting in the monitoring of team performance, budget and development and execution of all training for the continuous improvement of SCM.

Duties And Responsibilities

• Lead commodity & market analytics to give Category Management and Strategic Sourcing data-driven savings and efficiency insights.
• Own SCM data systems: deliver regular/ad-hoc reports, solve complex info requests, keep Maximo/Oracle processes and online workflows policy-compliant, and troubleshoot system issues.
• Define, track, and report supply-chain KPIs and budgets (BSC metrics, spend vs. budget, FOM/OPSCOM/Town-hall reports) while flagging risks and ensuring continuity of supply.
• Develop, standardize, and periodically review fit-for-purpose SCM policies, guidelines, and procedures; ensure alignment with AP policies and swift corrective action on deviations or audit findings.
• Drive cost-reduction and continuous-improvement programs, including process simplification and governance initiatives, and close out audit actions related to SCM.
• Manage Oracle/Maximo support tickets (iDash) and coordinate escalations with AP ISM; initiate budget preparation and track utilization.
• Cultivate strong stakeholder relationships, steering clear communication and adoption of SCM initiatives among end-users, suppliers, and cross-functional teams.

Minimum Qualifications

• Must be a graduate of any Engineering or Business-related or Behavioral Science degree.
• With at least three (3) years of experience in supply chain management
• With one (1) year experience in leadership role
• With background and knowledge in data analytics
• Knowledgeable of any data analytical tools (Power BI, Lookerstudio, etc.)
• Must be attentive to details and highly organized
• 1 vacant position available in Ayala, Makati

About the role

Capacita Human Resource Management Consultancy is seeking a talented Business Process Improvement Manager to join our dynamic team in Makati City Metro Manila. This full-time role will be responsible for driving strategic initiatives and optimising business operations to enhance efficiency and profitability.

What you'll be doing

• Analyse current business processes and identify opportunities for improvement
• Design and implement new process solutions to streamline workflows and increase productivity
• Collaborate with cross-functional teams to ensure seamless integration of new processes
• Monitor and evaluate the effectiveness of implemented process changes
• Provide recommendations and implement corrective actions to further optimise processes
• Document and maintain process improvement best practices and knowledge
• Lead and mentor a team of process improvement specialists

What we're looking for

• Extensive experience (8+ years) in business process improvement or operational excellence roles
• Proven track record of successfully leading process improvement initiatives from ideation to implementation
• Proficient in using process improvement methodologies such as Lean, Six Sigma, or Kaizen
• Strong analytical and problem-solving skills with the ability to identify root causes and develop innovative solutions
• Excellent communication and stakeholder management skills to collaborate effectively with cross-functional teams
• Experience in leading and developing high-performing teams
• Bachelor's degree in Business Administration, Engineering, or a related field

What we offer

At Capacita Human Resource Management Consultancy, we are committed to providing our employees with a rewarding and fulfilling work environment. You will have access to comprehensive training and development programs, competitive compensation and benefits, and opportunities for career advancement. We also prioritise work-life balance, offering flexible working arrangements and wellness initiatives to support your overall well-being.

About us

Capacita Human Resource Management Consultancy is a leading provider of strategic human resource management consulting services. With a team of experienced professionals, we partner with organisations to develop and implement innovative HR solutions that drive business success. Our core values of integrity, excellence, and innovation guide us in delivering exceptional service to our clients and creating a positive, collaborative culture for our employees.

If you are passionate about driving business transformation and process improvement, we encourage you to apply for this exciting opportunity. Apply now and join our growing team at Capacita Human Resource Management Consultancy.

This position will be responsible in inspiring a change culture. He/ She will be initiating and implementing process improvements in order to enhance company efficiency and employee experience.

QUALIFICATIONS:

• Candidates must be a graduate of BS Industrial Engineering and other business related courses.
• Having a Six Sigma Belt certification is an advantage
• Must have an experience in using Six Sigma Methodologies
• With at least 5 years experience in doing process improvements and project management
• Willing to be assigned in Ortigas Center Pasig

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Flextime
• Free parking
• Health insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Work Location: In person