193 Workflow Management jobs in the Philippines

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As Workflow Management Team Lead, you will primarily be responsible for overseeing, leading and managing day-to-day operations in Billing (consults and escalations) team, ensuring all KPIs are met consistently month-on-month, risks and challenges are being raised timely to stakeholders while high-priority requests and escalations are treated with utmost urgency.

Position Responsibilities

• Conduct periodic and real-time coaching sessions with employees which is aligned with Performance Management Process of GOC
• Ensure timely delivery of client and site business reporting deliverables with high level of accuracy and provide meaningful insights that drives call-to-action to stakeholders. This includes adept data analysis, scrubbing and solution-based approach.
• Manages workload-balancing between associates while client requests and escalations are attended and resolved according to required SLAs
• Ensure main KPIs, both GOC and Google-led OKRs are met consistently while ensuring roadblocks and challenges are being raised timely to respective action-owners
• Ensure regular governance and coordination between sites are conducted for process and metric reporting alignment
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Qualifications
Minimum Qualifications

• Strong Leadership skills. At least three years' experience managing associates, with a focus on digital marketing platforms.
• Excellent Communication skills. Able to communicate business insights and plans to other GOCers in an open and 2-way style. Able to simplify hard-to-navigate situations while balancing business and people needs.
• Analytical Skills. Able to analyze, understand and create meaningful plans when looking at data points and trends that are impacting business and people.
• High Organizational Skills. Adept in prioritizing what is important and critical to business ensuring all business-essential reports and ad hoc are delivered on time.
• Flexible and collaborative. Able to adjust strategies, plans, and roles to effectively respond to changes
• Positive Mindset. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Preferred Qualifications
Preferred Qualifications

• Google Ads Certification - Billing

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

The Auction and Reserve teams manage the set up and implementation of high visibility, complex advertising campaigns for Platinum, Titanium and Gold customers. As the Senior Manager for this team, you will be responsible for managing a team of digital marketing experts focused on delivering a comprehensive suite of advertising solutions across YouTube, and other platforms.

Position Responsibilities

• Lead a global team of digital marketing associates, team lead and managers delivering campaign implementation related services
• Provide leadership at a site and program level, represent the workflow in various forums and demonstrate strong thought leadership
• Develop strong relationships with key client stakeholders, support them through various strategic initiatives and provide trusted, actionable insights
• Provide regular coaching and mentoring to managers and team leaders, hold frequent skip sessions with teams to guide and motivate them to elevate their performance
• Ideate and lead cross-functional and cross-site projects that positively impact productivity, quality, CX and other parameters, Identify and drive common scalable efficiencies across programs
• Handle multiple complex responsibilities in a fast-paced environment with excellent communication and leadership skills
• Deep dive, create RCA's and develop remediation strategies for DSAT's, escalations and/or makegoods, act as POC during exigencies
• Manage great customer experience throughout the customer journey and continue to look for opportunities and build capabilities to better serve our customers
• Ensure seamless assimilation for any new product / processes changes and ensure proactive SLA management
• Maintain rigorous performance standards while espousing GOC values and policies

Minimum Qualifications

• Excellent understanding of Google Ads ecosystem including campaign trafficking, optimization or troubleshooting of Search, Display and Video campaigns
• Deep knowledge of various online advertising campaigns and pricing models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition)
• Minimum 12-15 years of IT/BPO/ITES and >7 years of digital advertising industry experience
• Supervisory experience of managing large teams is mandatory, exposure as manager of managers is preferred
• Strong experience in client relationship and team management
• Excellent proficiency in English communication - both written and oral and exceptional interpersonal skills
• Ability to quickly identify and provide recommendations on issues
• Ability to develop and maintain relationships with key partners
• Excellent organizational and time management skills
• Proven ability to manage multiple projects and tasks simultaneously

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-

The Workflow and Project Coordinator plays a critical role in ensuring the seamless execution of organizational processes and systems. This position is responsible for managing and optimizing workflows within Asana, troubleshooting issues, supporting end-users, and coordinating integrations between Asana and Salesforce. The role also encompasses oversight of license utilization, process optimization, and facilitating effective collaboration across teams.

The ideal candidate is proactive, detail-oriented, and technologically adept, with demonstrated expertise in workflow management and Asana administration. Adaptable and resourceful, this individual takes initiative to identify opportunities for improvement while strengthening project management capabilities. Through these efforts, the Workflow and Project Coordinator ensures operational efficiency, enhances productivity, and contributes to overall client satisfaction.

ESSENTIAL JOB FUNCTION

• This job operates in an office environment which routinely uses standard office equipment.
• The Employee is required to stand, walk, bend, use his/her hand to handle or feel objects, or tools, reach with hands and arms, talk and hear for extended periods of time.
• Frequently standing/sitting/walking up to 8 hours per day
• Frequently using hands/arms up to 8 hours per day
• Moderate noise level
• Frequently viewing a computer monitor screen up to 8 hours per day

DAILY DELIVERABLES

• Workflow Management & Troubleshooting
• Proactively monitor task routing workflows in Asana to ensure tasks are assigned correctly and on time.
• Identify and troubleshoot workflow breaks or errors that may cause delays.
• Reassign or route "stuck" tasks to the correct users or teams based on established team mapping and escalation procedures.
• Act as the first line of support for workflow-related concerns raised by users.
• Integration Support
• Partner with internal stakeholders (e.g., Operations, IT, and Client Services) to design, implement, and maintain the Salesforce-Asana integration.
• Ensure that updates in Salesforce, such as client assignment changes, flow seamlessly into Asana without data mismatches or duplication.
• Perform periodic checks on integration performance and escalate technical issues to vendors or IT as needed.
• Collaborate in testing new features, integrations, or process enhancements.
• License & User Management
• Conduct regular (monthly) audits of Asana user licenses to ensure efficient utilization.
• Identify inactive or underutilized accounts, validate with users or managers, and deactivate or reallocate licenses as appropriate.
• Track overall license usage and provide recommendations on cost optimization.
• Maintain accurate records of license ownership and usage history for compliance and budgeting purposes.
• Process Improvement & Training
• Analyze current workflows in Asana and recommend improvements to enhance efficiency, reduce manual work, and improve team adoption.
• Provide basic user support, troubleshooting, and "how-to" guidance for employees using Asana.
• Develop and share best practices, quick guides, or short training sessions to empower users.
• Stay updated on new Asana features and proactively introduce relevant ones to the team.
• Reporting & Documentation
• Maintain up-to-date workflow maps, integration configurations, and process documentation to ensure continuity and knowledge sharing.
• Prepare and circulate periodic reports (e.g., workflow efficiency, usage trends, license audits) to management and stakeholders.
• Track and present key metrics related to workflow performance and user adoption.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Systems, Business, or related field (or equivalent work experience).
• Must-have experience administering project management tools (Asana expertise required).
• Familiarity with Salesforce or other CRM systems a plus.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational and communication abilities.
• Strong eye for accuracy and precision
• High level of integrity and focus
• Detail-oriented, proactive, and comfortable managing recurring operational tasks.
• Background in project coordination or business systems administration
• Knowledge of SaaS license management and workflow automation, preferred.
• Experience with API-based integrations or tools like Zapier, Workato, or , an advantage

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Work Location: Remote

Job Purpose

The Business Process Specialist supports the Business Process Manager in the elicitation of information from stakeholders to map out their entire process. The Business Process Specialist will aid the Business Process Manager in the documentation/creation of the company's processes, policies, and procedures.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering or any related field is preferred but not required
• At least 3 years of work experience in process documentation, frameworks, audit, improvements, and standards
• Knowledgeable in Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• Must have strong communication skills and comfortable working with a variety of stakeholders
• Experience in retail and exposure to project management is a plus

JOB RESPONSIBILITIES:

• Facilitate process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Conduct process creation/documentation thru information elicitation and collaboration with the stakeholders
• Maintains and updates identified/documented processes of the company
• Assist in aligning all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Ensures an organized filing and release of controlled documents

II. JOB PURPOSE

Senior Business Process Improvement (BPI) Analyst shall be responsible to provide an objective assessment of the  Operations. He / she strives to make  processes easier, faster, higher quality and more affordable, if applicable. In addition, he / she is responsible for the design and simplification, documentation, and continuous improvement of the standard operating systems and procedures of the company, particularly core operating processes, to improve work efficiency, output quality and internal control.

He/she also conducts system analysis and ensures the effective and practical integration of operating procedures with IT/Information Systems, organizational accountabilities, and corporate policies.

III. ACCOUNTABILITIES

A. Operational

1. Review of processes, with the goal of providing an objective assessment of how the business operates and drive implementation of changes towards the improved state.

1.1. Identify, plan, and implement key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.

1.1.1. Uses appropriate tools and techniques in the conduct of the study such as Best Practices, Benchmarking, Process Mapping tools, systems analysis, methods study (e.g., work measurement, time and motion study), cost-benefit study, cost accounting and so on.

1.2. Monitors, for a sufficient period, results of the implementation to identify necessary adjustments / enhancements.

1.2.1. Measures key result areas after the implementation of the new system and procedures. Measure the volume of improvements if possible.

1.2.2. Proposes further areas for improvement. Modifies system and procedures if necessary.

1.2.3. Ensures that all changes / improvements made are disseminated to all concerned.

1. Development and documentation of Standard Operating Procedures of the Company

2.1. Works with Immediate Superior and key divisions/departments concerned on the analysis and development of business operating frameworks required to develop infrastructure (information systems, standard operating procedures, organization structure, etc.) required to support the company execute its strategic action plans, market concept and goals.

2.2. Designs documents and forms necessary for the proper implementation of policies and procedures.

2.2.1. Ensures that proper control procedures for the use of forms are developed and implemented, in coordination with Process Owners, Corporate Audit, Information Technology Group and Administrative Services.

1. Works closely or assists Information Technology Group (IT) in the analysis and development of IT-enabled systems and procedures.

3.1. While developing systems and procedures, works closely with IT- in the identification of systems and processes that can be automated.

3.2. Helps identify IT-opportunities that may lead to the automation of data/information tracking, data analysis, simplification, and disintermediation of activities, and the like.

3.3. Helps IT identify required system functionalities to enable core processes and support decision-making.

3.4. Helps develop automated management reports.

1. Performance Reviews / Operations Audit

4.1. Conducts post-implementation evaluation to ensure effectiveness of the implemented policies and procedures.

4.2. Oversees regular review of Finance Operations, and coordinates with all concerned areas for improvement.

4.3. Works with Corporate Audit in the conduct of regular Operations Audit or diagnostic reviews for:

4.3.1. Determining / ensuring compliance to SOPs.

4.3.2. Achievement of planned goals, results and standards, based on designed policies and procedures.

4.3.3. Measuring effectiveness of designed systems and procedures.

4.3.4. Identifying operational problems and their causes, and identifying areas for improvement, as well as ensure continuous process improvement.

4.3.5. Determining compliance with Corporate Policies.

B. Administrative

1. Responsible for routing of documents to signatories and timely release of policies and procedures to all concerned.

2. Prepares update reports and action plans on specific areas of work assigned to him/her on a regular basis.

3. May supervise staff or have lead work responsibilities.

C. Record Control and Management

1. Ensures that all policies and procedures, manuals and related documents are controlled and maintained.

2. Ensures that all superseded documents and procedures are properly labelled and segregated from current policies and procedures.

D. Ad-hoc

1. Receives inquiries and requests for assistance from Finance Operations and other departments

2. Provides recommendations on basic operational concerns

3. Leads special projects from time to time

4. Performs other duties that may be assigned to him/her.

IV. MINIMUM JOB REQUIREMENT

A. Education/Professional Experience

1. Bachelor's Degree in Accounting, Industrial Engineering or other related courses

B. Knowledge/Skills/Abilities

1. At least 3 years' experience in related field of work.

2. Background in finance is a plus factor

C. Other Skills

1. Must be assertive and have strong leadership capability

2. Broad strategic thinker, with clear vision and direction

3. Excellent presentation skills with solid communication capabilities and practices, both oral and written

4. Excellent communication skills with the demonstrated ability to strike the right tone and select the best medium of messaging

5. Work independently as part of a team

6. Self-starter

The Business Process Analyst will be responsible for:

• Creating and reviewing business processes for efficiency and effectiveness.
• Analyzing workflows and recommending process improvements to optimize operations.
• Assessing the alignment of departmental processes with overall company objectives.
• Evaluating and strengthening internal controls to minimize operational and financial risks.
• Supporting change management and preparing management reports on process performance.

• Bachelor's Degree in Business Administration, Management Accounting, Finance, or related field.
• Minimum of 2–4 years' relevant experience in business process analysis, internal audit, or operations management.
• Strong background in process documentation, workflow analysis, and internal control evaluation.
• Proficiency in MS Office, Google Workspace, and process mapping tools (Visio, Lucidchart, etc.).
• Preferably with Lean Six Sigma or BPM certification.
• Excellent analytical, communication, and problem-solving skills.

Specific Duties and Responsibilities

• Implement and support SAP for Regional finance processes
• Help support post SAP implementation processes and enable benefits exploitation
• Architect the usage of IS applications which enables these business processes and identify and deliver initiatives which enable their continuous improvement
• Manage the prioritization and delivery of work requests for the customer facing business process areas
• Ensure a good understanding of all the finance processes and support the business in providing detailed knowledge of SAP
• Supporting help desk and coaches in resolving problems.
• Serve as internal consultant to the business for continuous business process improvement and exploitation of the IS investment
• Support change management through business coach training and communications.
• Collaborate with business in formulating business process strategy & programs for business area; stay abreast of business changes which could impact systems design
• Provide measurable contribution to margin and ROCE for the supported businesses through continuous process improvement
• Provide the interface between IS and the business for the relevant business process area
• Design business process and improvement in collaboration with business

Required Qualification / Experience

• Expert knowledge of SAP S4 FICO module
• Solid experience of managing SAP projects
• Ability to work and communicate with all levels of employees both local and global within the Business
• Extensive knowledge of business processes and application functionality to enable the resolution of complex problems and influence continuous improvement
• Understanding of Information Technology and a deep appreciation of its business application
• Strong understanding and demonstrated use of IS and how it can be used for competitive advantage to support the business process
• Excellent communication skills with a proactive attitude
• Ability to operate in a regional environment
• Able to grasp business and IS concepts quickly

Job Description:

• Assess and secure appropriateness of policies and procedures.
• Cascade policies and procedures to concerned departments.
• Oversees the flow - through implementation.
• Review of existing policies and procedures.
• Recommend new processes.

JOB REQUIREMENTS:

• Graduate of BS Industrial Engineering
• Has experience within the indicated Field.
• Candidates must be willing to be assigned at our head office, near United Nations Ave., Manila