10 Vp Of Hr jobs in the Philippines

Plan, Organize and Coordinate
.Work with the HR teams to define the detailed execution plan required to deliver the objectives of the Human Capital Strategy.
.Partner with Talent Management Lead on the responsibility of the effective design and smooth deployment of the program and other implementation. Ensure we are asking relevant questions, and doing the right analysis.
Research, Analyze and Monitor
.Research on how to develop and maintain effective programs for workforce retention, promotion and succession planning.
.Monitor, Evaluate and analyze overall effectiveness of HR programs and services by monitoring key talent metrics to identify and analyze people related issues, root causes, and possible levers for solutions.
Manage TM System Administration and Information
.Contribute to the design and implementation of career development strategies, tools and resources. Propose approaches, ideas and business insight to HR leadership and business partners to increase the effectiveness, reach and visibility of career programs.
.Manage components of the Talent Career profile by prioritizing and coordinating the work of others within and across teams collect and summarize information and use insights to inform decision.
.Ensure PM system is aligned with the standard Performance Management policy.
.Collaborate with System experts (such as IT/Sys Ad) to ensure quality and efficiency of each programs.
Talent Planning
Overall responsibility for the Talent Planning & Implementation process execution.
Facilitate the roll out of talent planning processes.
Summarize overall talent needs and action plans.

**Qualifications**:
College graduate ( AB/BS Psychology, BS Human Resource Management, Industrial Engineering and other related field)
With3 years experience in PMS Succession Planning, Accelerated
Developmentfor HiPo and Hiperf project management and change management
Ability to collect, analyze and present data to formulate conclusions and business cases
Independent working, taking initiative and bringing recommendations forward, displaying a sense of urgency in resolving issues
Proven influencing, stakeholder engagement, and excellent project management skills.

Plan, Organize and Coordinate
.Work with the HR teams to define

OVERVIEW
The HR Executive will play a foundational role in supporting the HR Business Partnering team the Philippines. This role offers exposure to strategic HR initiatives while contributing to operational excellence. The HR Executive will assist in executing key HR processes, support employee engagement activities, and contribute to talent and organizational development projects.WHAT WILL YOUR MAIN RESPONSIBILITIES BE?- Project Support: Assist in the execution of HR-led projects, including talent initiatives, engagement programs, and organizational development efforts.- HR Operations: Provide support in day-to-day HR activities such as onboarding, employee movement tracking, and HR data management.- Stakeholder Engagement: Collaborate with business units and HRBPs to gather insights and support people-related interventions.- Talent & Capability Building: Help coordinate learning and development programs, track participation, and support capability-building efforts.- Employee Experience: Support initiatives that enhance employee engagement, culture building, and feedback mechanisms.- Data & Reporting: Assist in preparing HR dashboards, reports, and presentations using internal tools and systems.Key Qualifications:- Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.- Strong interest in pursuing a career in HR Business Partnering.- Excellent communication and interpersonal skills.- Analytical mindset with basic proficiency in Excel or HR systems.- Eagerness to learn and grow in a dynamic, fast-paced environment.- Ability to work collaboratively across teams and geographies.
Location: PhilippinesTerms: Project Based - 11 Months (up to end July 2026)
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Human Resources
Job Type: Full time
Industry:

**Job Description :**
**Senior Analyst, HR Operations**
**About us**
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
**What does this role look like for you?**
The HR Operations Analyst is the first line of contact for all HR enquiries and will resolve most calls at source. As the first contact point they have a direct impact on how customers perceive their experience. The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers need and appropriate response. They receive and process requests and enquiries using the technology and documentation provided and are the link between employees/customers and the Service Centre. HR Operations Analyst will escalate cases or enquiries where appropriate to other specialist teams and thus must have a clear understanding of how their role impacts the rest of the Shared Service Centre and the overall reputation of the HR function.
This role is also expected to have a background on process automation, best if related to HR processes, and have knowledge in utilizing Microsoft applications (e.g. Power BI, Automate Power Apps. etc.)
**Top Accountabilities:**
+ Delivers service to agreed performance levels and beyond. Collaborates with other teams to reduce handoffs and complexity for the customer. Specific SLA targets relate to: Call abandonment rate, Speed to close queries and Customer Satisfaction. Specifically:
+ Processes all incoming calls and emails into activities, redirecting to other teams where appropriate
+ Resolves all queries possible including investigation and customer interaction
+ Make immediate data changes to employee information in systems or files. Receive, scan and file supporting documents where required
+ Involvement in specific projects throughout the year. Eg. Annual reward cycle, organization restructure support etc. Including planning, team work and execution
+ Creates accurate support documentation for all employee lifecycle events, secures approval as required, issues, tracks and files
+ Manages activities relating to all workload on case management system, including comprehensive notes and audit trails
+ Schedules interviews for candidates and communicates with them on an on-going basis
+ Partners closely with the Talent Engagement Team re: open requisitions
+ Provides excellent customer experience by owning issues, managing expectations and closing the loop for employees, line managers and HR colleagues.
+ Active ambassador for the HR model in the business, coaching employees and managers through their People Processes, on the use of Workday self-service, about Compliance requirements and also how to best leverage HR support
+ HR Operations Analysts are expected to act as subject matter experts on Workday and other HR Tools.
+ Provides feedback for Continuous Process improvement through diagnosing, investigating and recommending solutions
+ Ensure compliance requirements are understood and adhered to in relation to process execution and ways of working and that all CARM controls are upheld within the team and with customers. Zero breaches of data privacy, security or COBC policies.
+ Provides support on any translation services as required by the business.
+ Excellent team player - collaborating with others to ensure service continuity, great customer experience, mutual learning and growth and overall reputation. This includes ensuring continuous service offering for customers through organising phone (and activity creation) cover when needed.
**Key criteria to be successful in this role:**
+ Ability to prioritise effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one
+ Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.
+ Passionate about a great customer experience
+ Enthusiastic team player, able to build great working relationships across diverse styles and a variety of stakeholders
+ Lives and breathes accuracy and detail, gets it right first time
+ Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.
+ Willingness to work with flexibility in adjusting workload according to actual query volume, support each other by offering cover for team members where necessary
+ Strong experience with automation tools such as:
+ Microsoft Power Platform (Power Automate, Power Apps, Power BI)
+ Excel with advanced formulas/macros
+ SharePoint workflows
+ Other relevant HR tech platforms (e.g., Workday, ServiceNow)
+ Ability to lead or contribute to automation projects from design to deployment
+ Ability to translate technical solutions into user-friendly processes
**Experience**
+ Experience in HR is desirable. Experience of working in a Shared Services environment also advantageous.
+ Prior experience in delivering excellent customer experience is essential.
+ Experience of working in a high paced environment, deliver to tight deadlines and managing expectations of stakeholders
**Skills & Knowledge**
+ HR systems or related technology or an aptitude to quickly pick up systems and applications
+ Aptitude to quickly pick up technologies in using new systems and applications
+ Strong Microsoft Office skills including Word and Excel
+ Language: English
**Working with us**
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
**Worker Type :**
Regular
**Primary Location:**
McKinley Hill
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

We are seeking an experienced and highly motivated Senior Manager to lead the United States HR Operations Tier I Contact Center team within our Global HR Shared Services function. This leadership role will oversee the day-to-day service delivery of Tier I HR support operations, focusing on excellence in case management, inquiry resolution, and employee experience.
The ideal candidate must possess deep experience in U.S. HR policies, practices, and regulatory requirements, with a proven track record in leading large-scale contact center operations in an HR shared services environment. A passion for continuous improvement, operational efficiency, and service excellence is essential.
**RESPONSIBILITIES:**
+ Lead, coach, and develop a team of HR Tier I Contact Center professionals handling high-volume employee inquiries for the U.S. population.
+ Oversee performance management, service level agreements (SLAs), and customer satisfaction (CSAT/NPS) metrics to ensure consistent, high-quality service delivery.
+ Drive operational excellence by implementing best practices in case management, call handling, escalation protocols, and resolution strategies.
+ Act as a point of escalation for complex Tier I issues and partner with HR Center of Excellence (CoE) teams for seamless issue resolution.
+ Collaborate closely with HR Business Partners, Payroll, Benefits, Compliance, and Technology teams to resolve systemic issues and improve processes.
+ Analyze trends and root causes of inquiries; propose and implement proactive solutions to reduce repeat contacts and increase first-contact resolution.
+ Ensure compliance with all U.S. federal, state, and local HR laws and company policies.
+ Champion continuous improvement initiatives and support the deployment of HR transformation programs and new technology rollouts (e.g., Workday, case management platforms).
+ Foster a positive and engaged team culture that aligns with organizational values and service excellence goals.
+ Prepare and deliver regular operational reports, insights, and presentations to senior leadership.
**QUALIFICATIONS:**
+ Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.
+ Minimum of 8-12 years of progressive HR Operations experience, with at least 5 years in a managerial role supporting U.S.-based employee populations.
+ Demonstrated expertise in managing Tier I HR Contact Center teams in a shared services environment.
+ Strong knowledge of U.S. labor laws, HR practices, and regulatory compliance.
+ Proven experience with HR technologies such as Workday, ServiceNow, or other case management and knowledge base platforms.
+ Exceptional people leadership, stakeholder management, and communication skills.
+ Strong analytical and problem-solving capabilities with a continuous improvement mindset.
+ Willingness and ability to work a late mid shift schedule (5:00 AM - 3:00 PM EST).
+ Experience supporting a large and geographically dispersed employee base (preferably >50,000 employees).
+ Prior exposure to global business services or regional HR shared services models.
+ Comfortable working in a fast-paced, metrics-driven environment.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:** This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
**What** **You'll Do**
+ **Team Integration & Development:** Conduct integration sessions to get to know new team members, assess teamwork, and set team goals. Facilitate both informal and formal team discussions to build rapport and clarify responsibilities
+ **Onboarding & Job Changes:** Oversee onboarding actions, manage the hire process, and ensure all necessary equipment and access are provided to new hires. Follow established processes for job changes, including promotions and transfers
+ **Reclassification & Compensation:** If reclassifying an employee from Team Member to Team Leader, update job details, ensure proper classification, and adjust compensation as needed. Follow the step-by-step process in Workday, including updating job titles, business titles, and local occupation codes. The Team Leader role may include a specific allowance or premium
+ **Leadership & Support:** Develop the team, provide guidance, and support team members in achieving their goals. Address challenges and ensure the team operates effectively
**Additional Job Description**
**Your Skills & Abilities (Required Qualifications)** ***
+ Bachelor's degree holder
+ Experience working in a Shared Services / Contact Center environment as a People Leader for a minimum of 4 years.
+ Solid Experience working in a Shared Services / Contact Center environment.
+ Experience working with a diverse and multi-cultural team.
+ Experience working for a multinational organization and working with colleagues internationally are preferred.
+ Hands on experience working with and proficiency in Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
+ Experience managing documentation of business processes including training materials, SOPs and Knowledge Database contents.
**What Will Give You** **A** **Competitive Edge (Preferred Qualifications)** ***
+ Think Customer: Considering the customers' needs in everything that's being done.
+ Innovate Now: Seeing things not as they are but as they could be
+ Look Ahead: Making decisions now with long term view in mind and anticipating what lies ahead.
+ One Team: Collaborating cross functionally to achieve enterprise-wide results.
+ Be Bold: Respectfully speaking up, exchange feedback, and boldly sharing ideas without fear.
+ It's on Me: Taking accountability for safety and own actions, behaviors, and results.
+ Winning with Integrity: Having a relentless desire to win and doing it winintegrity.
+ Startup Expertise: Can build from scratch.
+ Implementation Skill: Getting things done.
+ Service Expertise: Acting as end-user advocates.
+ 3rd Party Management Expertise: Building and maintaining stakeholder relationships.
+ Data Expertise: Understands data and able to accurately operate.
+ Change Expertise: Simplifies the complex.
+ Excellence Expertise: Identifies opportunities for further change.
+ Leadership Expertise: Removes barriers to driveperformance.
+ Functional Expertise: Possesses In-depth knowledge of certain functions.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Location:  BGC, Taguig

Work Setup:  Hybrid (1x onsite)

Schedule:  Mid-Shift

Responsibilities:

• Regional Requirements
  - Technical and business process documentation of changed / additional local requirements
  - Global alignment of necessary changes
  - Realization in ContiTech standard IT Landscape (e.g., SAP HCM)
• Regional Operations
  - Ensure business continuity and system operations in the region
  - Follow structured problem solving processes and lessons learned on technical interruptions
• Change Management
  - Align technical requirements with HR Solutions team
  - Support / define technical concept for changes
  - Realization of region specific changes
  - Support roll out of new features / processes within existing IT landscape
• Local Applications
  - Technical and business process documentation of additional local applications to fulfill legal requirements
  - Ensure and document relevant approvals (data protection, cyber security)
  - Support integration of local application to ContiTech IT landscape
  - Ensure operations of related interfaces
• Knowledge Management
  - Ensure utilization of lessons learned (cross teams and Competence Center)
  - Ensure continuous learning and sharing of best practices between the regions and with the HR Solutions team
  - Awareness on upcoming upgrades and impacts

Qualifications:

• 4 years min experience Functional Consultant
• Preferred Technologies: SAP HR/HCM, SAP Successfactors, SAP Master Data (HR)
• Modules: LMS (Learning Management Systems)
• Academic Degree in Technology or Business Administration or comparable experience through several years of practical work
• Many years in SAP environment for min one relevant SAP module SAP FI (m/f/diverse) and in multinational environment
• Experience in HR IT focused on SAP, SuccessFactors, SAP HCM, SAP BTP
  Successful realization of min. 1 global/regional project
• Business Process Know-How (Preferred: Experience in the operational Business had already as LKU, CKU,.)
• Ability to think cross-BA / cross-Functions.
• Good SAP Know-How for the respective SAP FI
• Fluent in English (written and spoken)
• Data Analysis affinity and ability to create transparency
• Problem Solving affinity and ability to work in high visibility jobs
• Management and Guidance of Personnel in multinational, worldwide teams
• Communication Skills with different management levels and cultural styles

Location:  BGC, Taguig

Work Setup:  Hybrid (1x onsite)

Schedule:  Mid-Shift

Responsibilities:

• Regional Requirements
  - Technical and business process documentation of changed / additional local requirements
  - Global alignment of necessary changes
  - Realization in ContiTech standard IT Landscape (e.g., SAP HCM)
• Regional Operations
  - Ensure business continuity and system operations in the region
  - Follow structured problem solving processes and lessons learned on technical interruptions
• Change Management
  - Align technical requirements with HR Solutions team
  - Support / define technical concept for changes
  - Realization of region specific changes
  - Support roll out of new features / processes within existing IT landscape
• Local Applications
  - Technical and business process documentation of additional local applications to fulfill legal requirements
  - Ensure and document relevant approvals (data protection, cyber security)
  - Support integration of local application to ContiTech IT landscape
  - Ensure operations of related interfaces
• Knowledge Management
  - Ensure utilization of lessons learned (cross teams and Competence Center)
  - Ensure continuous learning and sharing of best practices between the regions and with the HR Solutions team
  - Awareness on upcoming upgrades and impacts

Qualifications:

• 4 years min experience Functional Consultant
• Preferred Technologies: SAP HR/HCM, SAP Successfactors, SAP Master Data (HR)
• Modules: LMS (Learning Management Systems)
• Academic Degree in Technology or Business Administration or comparable experience through several years of practical work
• Many years in SAP environment for min one relevant SAP module SAP FI (m/f/diverse) and in multinational environment
• Experience in HR IT focused on SAP, SuccessFactors, SAP HCM, SAP BTP
  Successful realization of min. 1 global/regional project
• Business Process Know-How (Preferred: Experience in the operational Business had already as LKU, CKU,.)
• Ability to think cross-BA / cross-Functions.
• Good SAP Know-How for the respective SAP FI
• Fluent in English (written and spoken)
• Data Analysis affinity and ability to create transparency
• Problem Solving affinity and ability to work in high visibility jobs
• Management and Guidance of Personnel in multinational, worldwide teams
• Communication Skills with different management levels and cultural styles

**HR Shared Services - HR Operations** (For pooling only)
The **HR Operations Specialist & Senior Specialis** t roles are part of a global team providing HR Operations backend support taking care of, but not limited to activities such as queries, requests, and issues resolution. Provides data support, maintenance, mass Data Record support (Template creation & Validation) and functionality Enhancement Support, vendor coordination, HR user training delivery.
**Responsibilities**
+ Oversees operational execution and strategy of HR Shared Services teams based on supported languages.
+ Responsible for managing day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps.
+ Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees.
+ Use the ticket management tool to update ticket's progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
+ Maintain good working relationship with Users at all levels of the organization as well as vendors and customers, as needed, to support HR Operations query resolution.
+ Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
+ Interact with Global Support Team on incidents that require escalations.
+ Actively monitor and research process gaps, conduct root cause analysis and
**Qualifications:**
+ Bachelor's degree preferably Business/Psychology or any related course.
+ Minimum of 2-3 years for Specialist and 4-7 years extensive experience in human resources management and HRIS support for Senior Specialist. With experience working in a Shared Services environment (preferably HR Shared Services).
+ **Willingness to work on graveyard shift and hybrid work arrangement**
+ Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday (or similar), SAP, ESP System, Ticketing Tool such as Dovetail/Service Now, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
+ Excellent understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR.
+ Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
+ Excellent collaboration and ability to work cross functions and cultures beyond borders.
+ Fluency in English is a must both written and verbal. Ability to speak other Asian languages would be an added advantage.

**Role Purpose**
The HR Shared Services Operations Analyst is responsible for ensuring the smooth, efficient and effective delivery of HR services within the Service Centre. This role delivers insightful performance reporting and analysis, identifies and drives process improvement, best practice and optimization, continually monitoring and enhancing service quality across the entire HR Service Centre.
**Key Accountabilities**
**Performance Reporting & Analysis**
+ Develop, maintain, and enhance HR SC performance reports and dashboards that provide clear visibility into HR Shared Services operations.
+ Prepare regular and ad-hoc reports for leadership, translating data into actionable insights and recommendations.
+ Utilize data to support decision-making processes and track the impact of improvement initiatives.
+ Co-ordinate the intake process ensuring that there is sufficient capacity within the team to support new work tasks/processes.
+ Continually monitor capacity v performance to ensure the teams are correctly resourced to volume.
**Process Improvement & Quality Management**
+ Identify and support initiatives aimed at optimizing HR Service Centre processes to increase efficiency, reduce errors, and improve service delivery
+ Implement quality assurance measures and conduct regular audits to maintain high standards of operational excellence
+ Support implementation of process changes within the HR Service Centre and wider HR Team.
+ Review existing HR Service Centre processes to identify inefficiencies, redundancies, and bottlenecks. Develop and implement automation solutions that replace manual, repetitive tasks, leveraging available technologies to improve accuracy and speed
**Documentation & Knowledge Sharing**
+ Maintain clear, comprehensive documentation of HR Service Centre processes, policies, and best practices.
+ Governance and maintenance of knowledge base tools to ensure content accuracy, relevance, and accessibility for team members.
+ Support training initiatives by creating materials, coordinating sessions, and facilitating refresher courses to enhance team capabilities.
+ Collect and incorporate feedback to keep documentation and training resources up to date and user-friendly
**Engagement & Coordination**
+ Plan, coordinate, and support employee engagement programs and company-wide activities that promote a positive workplace culture.
**Key Skills & Experiences**
Educational Attainment
+ Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.
Critical Experience & Expertise
+ 2+ years of experience in HR Shared Service operations, business analysis, or process improvement
+ Experience of working in a multi-country environment or experience of working in several different countries
Technical Skills & Knowledge
+ Knowledge of HR Information systems
+ Experience in HR Shared Services or similar operational environments
+ Familiarity with continuous improvement methodologies
+ Technical expertise in systems reporting tools
+ Project and change management experience
+ Demonstrates clear, concise, and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.