249 User Training jobs in the Philippines

Bachelor's degree in Electronics, IT, Telecommunications, or a

related technical field. TESDA NC II/III certification or equivalent field experience may also be considered.

At least 2–3 years of experience as a fiber technician, telco quality assurance officer, or field officer, with strong knowledge in installation, repair, and troubleshooting.

Knowledgeable in telco fieldwork operations, including ticketing and work order management systems.

Strong communication skills, with the ability to brief QA Managers/Supervisors and clearly document assessment results.

Willing to travel nationwide and perform field-based assignments.

Possession of a professional driver's license is an advantage for field mobility.

1. Certification Program Policy and Evaluation

Assist the Training Director/Manager in developing and implementing policies and guidelines for the certification program for technicians.

Collaborate with Subject Matter Experts (SME) and Instructional Designers to create written examinations, evaluation checklists, and rating forms for practical assessments.

Observe and evaluate QA (Quality Assurance) Managers/Supervisors during assessments to ensure fair, consistent, and objective scoring.

Assess the effectiveness of both written and practical exams to ensure alignment with program goals.

Maintain complete and accurate records of exam results, assessment reports, and related documentation in coordination with the Training Department.

2. Standards Compliance

Ensure certification policies and guidelines are applied consistently by all QA managers/supervisors.

Monitor the performance and progress of QA Managers/Supervisors during certification activities, including setting assessment deadlines or quotas, providing reminders for delays, and reporting performance updates to management.

Verify that all assessments adhere to FiberHome technical standards, safety procedures, and KPI expectations.

Participate in calibration and validation sessions to maintain fairness and uniformity in assessments.

3. Continuous Improvement

Provide feedback to the Training Department regarding common skill gaps and improvement areas observed during assessments.

Recommend enhancements to exam content, evaluation tools, and assessment methodologies.

Support the design and facilitation of refresher training programs for technicians.

Contribute to the development and updating of training and certification materials.

The position will help

institutionalize certification policies, maintain uniform

evaluation practices across QA Managers/Supervisors, and

provide data-driven insights on technician competency and

training needs. Having a dedicated specialist will improve

efficiency, quality assurance, and compliance within our

technician manpower.

A Technical Training Manager develops and oversees training programs to enhance employees' technical skills, ensures training aligns with organizational goals, and assesses program effectiveness through feedback and performance data. Key responsibilities include identifying training needs, designing curriculum, managing trainers, and staying updated on new technologies and methodologies to effectively deliver and continuously improve technical instruction within a company.

Key Responsibilities

• Develop training strategy:

Design and implement comprehensive training programs and strategies to build technical capabilities across the organization.
- Identify training needs:

Conduct needs assessments using surveys, interviews, and performance data to pinpoint areas requiring additional technical training.
- Create training content:

Collaborate with subject matter experts (SMEs) to develop curriculum, training materials, and learning modules.
- Manage trainers:

Oversee and mentor a team of technical trainers and instructional designers.
- Coordinate logistics:

Schedule and coordinate training sessions, ensuring they are delivered efficiently across departments.
- Evaluate effectiveness:

Measure the impact and effectiveness of training programs, using feedback and performance data to make necessary improvements.
- Maintain systems:

Manage and update learning management systems (LMS) to facilitate training delivery and tracking.
- Stay current:

Keep abreast of new industry trends, emerging technologies, and innovative training methods to ensure programs remain current and impactful.

Essential Skills

• Technical Knowledge:

Strong understanding of the technical subject matter relevant to the company.
- Leadership:

Ability to lead and motivate a team of trainers and manage projects effectively.
- Communication:

Excellent written and oral communication skills for developing content and delivering instruction.
- Analytical & Problem-Solving:

Capacity to analyze training needs and solve issues related to skill gaps.
- Project Management:

Strong skills in planning, organizing, and managing training initiatives from start to finish.

Qualifications

• Education:

Typically requires a bachelor's degree in a relevant field, such as Information Technology, Computer Science, Education, or Business Administration.
- Experience:

Often requires prior experience as a trainer, instructional designer, or in a relevant technical role.
- Certifications:

May prefer or require certifications in training management or specific technical areas.

A Technical Training Manager develops and oversees training programs to enhance employees' technical skills, ensures training aligns with organizational goals, and assesses program effectiveness through feedback and performance data. Key responsibilities include identifying training needs, designing curriculum, managing trainers, and staying updated on new technologies and methodologies to effectively deliver and continuously improve technical instruction within a company. Key Responsibilities

• Develop training strategy:Design and implement comprehensive training programs and strategies to build technical capabilities across the organization.
• Identify training needs:Conduct needs assessments using surveys, interviews, and performance data to pinpoint areas requiring additional technical training.
• Create training content:Collaborate with subject matter experts (SMEs) to develop curriculum, training materials, and learning modules.
• Manage trainers:Oversee and mentor a team of technical trainers and instructional designers.
• Coordinate logistics:Schedule and coordinate training sessions, ensuring they are delivered efficiently across departments.
• Evaluate effectiveness:Measure the impact and effectiveness of training programs, using feedback and performance data to make necessary improvements.
• Maintain systems:Manage and update learning management systems (LMS) to facilitate training delivery and tracking.
• Stay current:Keep abreast of new industry trends, emerging technologies, and innovative training methods to ensure programs remain current and impactful.

Essential Skills

• Technical Knowledge:Strong understanding of the technical subject matter relevant to the company.
• Leadership:Ability to lead and motivate a team of trainers and manage projects effectively.
• Communication:Excellent written and oral communication skills for developing content and delivering instruction.
• Analytical & Problem-Solving:Capacity to analyze training needs and solve issues related to skill gaps.
• Project Management:Strong skills in planning, organizing, and managing training initiatives from start to finish.

Qualifications

• Education:Typically requires a bachelor's degree in a relevant field, such as Information Technology, Computer Science, Education, or Business Administration.
• Experience:Often requires prior experience as a trainer, instructional designer, or in a relevant technical role.
• Certifications:May prefer or require certifications in training management or specific technical areas.

Job Types: Full-time, Permanent

Pay: Php50, Php60,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person

Position Overview:

The Technical Training Manager will serve as the technical head of training operations at Trainovate Inc., responsible for ensuring the quality, compliance, and effectiveness of training programs. This role focuses on curriculum design, course content review, trainer guidance, and alignment with safety, technical, and professional development standards.

Key Responsibilities:

• Lead the review, development, and updating of technical course outlines, materials, and training modules.

• Ensure all training programs are aligned with DOLE, TESDA, and other accrediting bodies' standards.

• Facilitate the technical validation of training content, ensuring accuracy, relevance, and compliance.

• Provide technical guidance to trainers and facilitators, ensuring consistency and quality of instruction.

• Oversee the assessment tools, evaluation methods, and instructional design to measure training effectiveness.

• Conduct periodic audits of training delivery and recommend improvements.

• Collaborate with subject matter experts and external partners to maintain industry-relevant training content.

• Stay updated on regulatory changes, technical trends, and best practices in training and development.

• Support the training team in preparation for accreditation audits and client requirements.

Qualifications:

• Education: Bachelor's degree in Education, Engineering, Training & Development, HR, or related technical field (Master's degree or certifications in instructional design/safety training is an advantage).
• Experience: Minimum of 5 years' experience in training management, instructional design, and program assessment.
• Strong background in safety training and professional development skills programs.
• Proven expertise in course design, technical documentation, and training assessments.
• Excellent facilitation, presentation, and communication skills
• Proficient in training methodologies, e-learning tools, and adult learning principles
• Strong leadership, organizational, and project management abilities
• Knowledge of regulatory and accreditation requirements in technical training

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Required)

Experience:

• training management, and program assessment: 5 years (Required)

Work Location: In person

Job Overview:

The Technical Training Assistant is a highly organized and proactive professional who provides essential administrative and logistical support to the training department. This role is crucial for ensuring the smooth execution of all sales training programs, particularly the onboarding and foundational training for new hires. The ideal candidate is a meticulous planner and an excellent communicator, dedicated to creating a seamless and effective learning experience for all participants.

Key Responsibilities:

• Coordinate the end-to-end training process for new sales hires, ensuring they complete all required modules within the established timeframe.
• Manage all logistical aspects of training events, including participant accommodations, materials preparation, and venue coordination, ensuring all arrangements are finalized well in advance.
• Serve as the primary point of contact for trainees, communicating schedules, requirements, and ensuring all attendance records are accurately maintained.
• Maintain highly accurate training records and prepare timely post-training reports, including attendance, evaluations, and certificate issuance.
• Manage a systematic filing system for all training documents and logistical records, ensuring full compliance with data management and confidentiality standards.
• Collaborate effectively with the training team, actively contributing ideas and feedback to support the continuous improvement of training processes.
• Monitor and manage training resources, including assets, supplies, and the department calendar, to ensure all are well-maintained and within budget.

Key Requirements:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is required.
• Minimum of 1-2 years of experience in an administrative, coordination, or assistant role, preferably within an HR or training department.
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Meticulous attention to detail and a high degree of accuracy in record-keeping and reporting.
• Strong communication and interpersonal skills for effective coordination with trainees and internal teams.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

Expected Start Date: 11/10/2025

Job Summary:

We are seeking a highly experienced Technical Training Manager with a PHRN license and a solid background in managing training programs within clinical healthcare BPO accounts. This leadership role is responsible for designing, implementing, and overseeing training strategies for specialized healthcare functions such as Utilization Management Review (UMR), Appeals, Denials, and Medical Coding.

You will drive performance through effective knowledge transfer, skills development, and continuous learning while collaborating closely with operations and quality teams. This is an on-site role based in Ortigas, Pasig, working on a night shift schedule, and is best suited for someone with a strong clinical foundation and BPO training leadership experience.

Key Responsibilities:

• Design, develop, and deliver technical training programs tailored to healthcare BPO functions (e.g., UMR, Appeals, Denials, Coding).
• Manage new hire training, upskilling, and continuous learning initiatives to support account performance and compliance.
• Evaluate training effectiveness through assessments, metrics, and feedback; adjust programs as needed.
• Collaborate with Operations, Quality, and HR to align training goals with business objectives.
• Lead and mentor a team of trainers, ensuring consistency and excellence in facilitation and content delivery.
• Maintain documentation and reports on training progress, learner performance, and compliance requirements.
• Stay up to date with industry standards, healthcare regulations, and best practices in adult learning and development.

Qualifications:

• PHRN (Philippine Registered Nurse) – Required
• At least 2 years of experience as a Training Manager in a BPO setting – Required
• Minimum 3 years of experience in a clinical healthcare account (UMR, Appeals, Denials, or Coding) – Required
• Proven experience in designing and delivering healthcare training programs.
• Strong leadership, communication, and interpersonal skills.
• In-depth understanding of healthcare workflows, compliance, and documentation standards.
• Proficient in using LMS tools, training software, and MS Office applications.
• Willingness to work onsite in Ortigas, Pasig, on a fixed night shift.

Why Join Us?

• Competitive salary package (PHP 90,000 – 120,000)
• Lead training strategy for high-impact healthcare operations
• Be part of a supportive, professional, and growing organization
• Permanent role with opportunities for advancement
• Stable graveyard shift with weekends off (depending on operations)

Apply Today

If you're a licensed nurse with deep experience in clinical healthcare BPO training, and you're ready to take your leadership to the next level — we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: Php90, Php100,000.00 per month

Application Question(s):

• Do you have an active PHRN license? Until when is it valid?
• How many years of Training Manager experience do you have?
• How many years of experience in a clinical healthcare account (UMR, Appeals, Denials, or Coding) do you have?

Work Location: In person

Company Description
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results
Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

If you are a Trainer looking for a global career, do not miss this opportunity

As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:

Key Responsibilities

• Train a select team of outstanding Customer Service Consultants: To make a difference for end-users, by training new hires in customer service skills and client product and process
• Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
• Analyze performance and create TNI (training need): Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role
• Teamwork: To join a supportive team environment where collaboration is critical to providing the best experience for our customers

Qualifications

• Graduate of any 4 year Course
• Education: Preferably College Graduates or Diploma holders
• Language Skills: B2 English level
• With at least 2 years experience in the same capacity
• Basic Cultural/market sensitivity with respect to norms of the primarily North American customer
• Understands and can effectively hold conversations in with North American customers (e.g. understands common references, slang, and mobility terms)
• Typing skill (30 WPM, Accuracy of 85%)
• Proficient in MS Office applications - Powerpoint, Word, and Excel
• People Skills: Extroverts - like to socialize
• Able to Adjusts his/her behavior and communication to accommodate working styles and perspectives from learners/customers with diverse levels of technical knowledge, professional backgrounds, and geographical locations
• Ability to build networks within and across functions through proactive communication.
• Soft Skills: Must be a self-starter, organized, and excellent with time management
• Ability to maintain a high degree of confidentiality and professionalism is critical
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
• Call handling Skills: Very high Customer centricity
• Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way
• Solution oriented, polished etiquette
• Creates a positive impression of client when interacting with customers.
• Facilitation Skills: Agenda planning, active listening
• Create positive interactive environment that drives learning

Additional Information
All your information will be kept confidential according to EEO guidelines.

Qualifications

• Must be a Registered Nurse (PHRN)
• At least 2 years of Training Manager experience in a BPO setup
• Minimum 3 years in a Clinical Healthcare Account (UM / Appeals / Denials / Coding)
• Amenable to onsite work in Ortigas (night shift)
• Excellent leadership, communication, and presentation skills

What We Offer

• Competitive ₱90K–₱120K total package
• Performance-based incentives
• Growth and leadership opportunities within a major healthcare account
• Collaborative and supportive work environment

Job Types: Full-time, Permanent

Pay: Php90, Php120,000.00 per month

Work Location: In person

Company Description
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Job Description
As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Responsible for self-skilling & certification during periods of un-activity (classroom).
• Supervise and coach learners in nesting & BQM type environments.
• Facilitate multi-hour product, behavioral or tool change type learning experiences.
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Qualifications
Our most successful candidates will have:

• Earned a bachelor's degree in any field (Major in Education or Communication preferred).
• Collections background is required
• At least 2-3 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
• Strong English verbal and written communication skills.
• Strategic in developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule.

Additional Information
All your information will be kept confidential according to EEO guidelines.