2,420 User Support jobs in the Philippines

A7 Recruitment Corporation is hiring a Casual/Temporary Help Desk Support role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₫100,000 - ₫130,000 per month

Work Details:

• Title: Japanese IT Service Desk Level 1
• Job Type: 7-month Project-Based
• Work Setup: 1x a month RTO in Giga Tower, Bridgetowne, QC
• Shift: 8:00AM to 5:00PM MNL

Required Qualifications:

• Minimum 1 year IT Service Desk background
• Experience using ServiceNow
• Experience providing chat and voice support for Japanese and English markets
• Above average communication skills
• Education: Completed at least 2nd year in College

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Pay: Php21, Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure

Perks & Benefits

• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

Job Summary:

We are looking for a motivated Junior Help Desk Support to join our IT support team. This is an excellent opportunity for recent graduates or entry-level professionals to kickstart their IT career while gaining hands-on experience in both helpdesk support and cloud-based infrastructure.

Responsibilities:

• Respond to user inquiries and helpdesk tickets in a timely manner.
• Provide first-level technical support for software, hardware, and basic network issues.
• Document, track, and manage support requests using a ticketing system.
• Escalate more complex problems to senior IT staff as needed.
• Set up and configure new computers, devices, and software.
• Assist in cloud operations: resource tagging, monitoring, maintenance, and deployment (Azure).
• Support automation pipelines and assist in the setup of cloud infrastructure.
• Collaborate with the End User Computing (EUC) team to meet user requirements.
• Maintain clear documentation of systems, processes, and configurations.

Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Basic knowledge of computer systems, networking, and software.
• Strong communication skills and a proactive attitude toward learning.
• Ability to troubleshoot and resolve user issues with minimal supervision.
• Familiarity with helpdesk or ticketing systems is a plus.
• Interest in cloud platforms like Azure and willingness to develop technical skills.
• Fresh graduates with strong technical aptitude and communication skills are welcome to apply.

Job Type: Temporary

Contract length: 24 months

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• "Are you open to working full onsite at UP Town Center, Ayala, Quezon City, on a day shift schedule from Monday to Friday?
• What is your asking salary?
• Viber number:

Work Location: On the road

Position Overview

We are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear from you

Key Responsibilities

·   Respond to support requests via phone, email, chat, or ticketing system.

·   Troubleshoot hardware, software, network, and connectivity issues.

·   Log, prioritize, and track incidents and service requests in the ticketing system.

·   Escalate more complex issues to senior / specialized IT teams when needed.

·   Follow up with users to ensure issues are fully resolved and user satisfaction is maintained.

·   Maintain and update documentation, knowledge base articles, and standard procedures.

What We're Looking For

·   Strong customer service orientation and excellent communication skills (verbal & written).

·   Familiarity with networks, connectivity, and common troubleshooting techniques.

·   Ability to manage multiple open tickets and prioritize tasks effectively.

·   Patience, professionalism, and a positive attitude under pressure.

·   (Optional/preferred) Experience with helpdesk tools/ticketing systems.

About Brainbox

Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

About the Role

The Level 1 Help Desk Specialist will provide efficient and effective technical support and customer service to ensure clients can resolve their IT-related issues promptly. You will be responsible for maintaining the smooth operations of the clients by addressing technical challenges, improving user experience, and maintaining high levels of customer satisfaction.

Qualifications & Attributes

• Degree or diploma in Information Technology, Computer Science, or a related field.
• 2+ years of experience in an IT support role.
• Familiarity with Windows, Active Directory, Office 365, macOS, and popular software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities, both written and verbal, in the English language
• Ability to work effectively in a team environment.
• Strong organisational skills and attention to detail.
• Ability to handle sensitive information with discretion.

Key Responsibilities

User Account Management:

• Create user accounts across various platforms as per established procedures.
• Modify, reset, or deactivate user accounts based on requests or organizational requirements.
• Ensure user permissions are accurately set for appropriate data access.
• Maintain documentation related to account creation, modifications, and deletions.

End User Hardware Setups:

• Prepare, configure, and deploy end-user hardware such as desktops and laptops, printers, and other peripherals.
• Troubleshoot basic hardware issues to ensure efficient user experience.
• Coordinate with other IT team members or vendors for advanced hardware support.

Remote Software Installation:

• Install, update, or remove software for end-users through remote access tools.
• Ensure all installations adhere to company policies and licensing agreements.
• Troubleshoot software installation issues and coordinate with relevant teams or vendors if required.

Customer Asset Management:

• Maintain our existing database of client assets
• Produce regular reports detailing asset allocation, usage, lifecycle, and other relevant metrics.
• Collaborate with the procurement and finance teams to ensure accurate record-keeping.

General Support and Administration:

• Collaborate with higher-level support teams to escalate and resolve more complex issues.
• Update our knowledge base of solutions to common problems as you experience them.
• Participate in ongoing training to stay current with the latest technology and best practices.

Daily Monitoring of Customer Backups:

• Monitor daily all customer backups and work with the technical team to resolve any issues.
• Maintain a knowledge base of solutions to common problems and ensure it's up-to-date.

Monthly Review of Customer Subscriptions

• Review on a monthly basis that our customers are not under or over-licenced based on their requirements.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Work Location: Sto. Domingo, Angeles City (across Sacred Heart)

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Angeles: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your notice period?
• What is your desired salary?

Experience:

• Level 1 Helpdesk Support: 2 years (Preferred)
• Australian client: 1 year (Preferred)
• MSP : 1 year (Preferred)

Work Location: In person

About Brainbox

Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

About the Role

The Level 2 Help Desk Specialist will provide efficient and effective technical support and customer service to ensure clients can resolve their escalated IT-related issues promptly. You will be responsible for maintaining the smooth operations of the clients by addressing technical challenges, improving user experience, and maintaining high levels of customer satisfaction.

Qualifications & Attributes

• Degree or diploma in Information Technology, Computer Science, or a related field.
• At least 2+ years of experience as Level 2 Helpdesk roles
• Experience in the Australian/New Zealand MSP industry is required
• Familiarity with Windows, Active Directory, Office 365, macOS, and popular software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities, both written and verbal, in the English language
• Ability to work effectively in a team environment.
• Strong organisational skills and attention to detail.
• Ability to handle sensitive information with discretion.

Key Responsibilities

• Respond to and resolve Level 2 support tickets escalated from Level 1 Help Desk.
• Diagnose and troubleshoot complex technical issues related to Windows, macOS, and Linux systems.
• Escalate unresolved issues to Level 3 or specialised teams with detailed documentation.
• Manage and maintain client servers (Active Directory, DNS, DHCP, Group Policy, Exchange, etc.).
• Perform system monitoring, patch management, and regular maintenance.
• Configure and troubleshoot routers, firewalls, switches, and VPN connections.
• Provide advanced remote assistance using RMM (Remote Monitoring and Management) tools.
• Occasionally assist with on-site visits (if located near a client office or remote setup).
• Support end-users across various time zones (AU/NZ).
• Monitor and manage client backup systems and disaster recovery solutions.
• Implement and maintain cybersecurity tools (antivirus, endpoint protection, MFA, etc.).
• Ensure compliance with client data security policies and MSP service-level agreements (SLAs).

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Work Location: Angeles City, Pampanga

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Angeles: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?
• What is your notice period?

Experience:

• Level 2 Help Desk Support: 2 years (Preferred)
• AU/NZ MSP industry: 1 year (Preferred)

Work Location: In person