2,212 User Support jobs in the Philippines

Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Evening
• Tuesday: Morning, Evening
• Wednesday: Morning, Evening
• Thursday: Morning, Evening
• Friday: Morning, Evening

Command Center/Helpdesk
Job description:
  The Command Center Team is the central point of contact for all support,
troubleshooting & incident management. They are considered the first responders
and ensure issues & escalations are attended to promptly. 
The Command Center team will liaise with the engineering & application
departments to resolve problems or inquiries, both internal and external
customers. It will comprise multiple team shifts to handle the 24/7, including
holidays and weekends operations.
Responsibilities: 
Keep track of the customer queries and resolve the issues as early as
possible. 
Ensure that all alerts, escalations, and issues are attended to, resolved, and
documented timely. 
Stay well-informed of failures, issues, and business readiness of the company
and customers being supported 
Update and monitor the regular daily business readiness tracking 
Regular reporting of the day-to-day issues encountered by internal and
external stakeholders 
Regularly reviewing existing systems and making recommendations for
improvements
Work with a team of technical support engineers and specialists. 
You will be working on a 24/7 shift (including holidays and weekends). 
Team's best practices and methodologies 
Reports directly to the Command Center Engineering Manager of the Platform
Department
with experience in Linux/Windows serves
at least 7 years related experience
willing to work onsite

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Pay: Php21, Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

A7 Recruitment Corporation is hiring a Casual/Temporary Help Desk Support role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₫100,000 - ₫130,000 per month

Work Details:

• Title: Japanese IT Service Desk Level 1
• Job Type: 7-month Project-Based
• Work Setup: 1x a month RTO in Giga Tower, Bridgetowne, QC
• Shift: 8:00AM to 5:00PM MNL

Required Qualifications:

• Minimum 1 year IT Service Desk background
• Experience using ServiceNow
• Experience providing chat and voice support for Japanese and English markets
• Above average communication skills
• Education: Completed at least 2nd year in College

Position Overview

We are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear from you

Key Responsibilities

·   Respond to support requests via phone, email, chat, or ticketing system.

·   Troubleshoot hardware, software, network, and connectivity issues.

·   Log, prioritize, and track incidents and service requests in the ticketing system.

·   Escalate more complex issues to senior / specialized IT teams when needed.

·   Follow up with users to ensure issues are fully resolved and user satisfaction is maintained.

·   Maintain and update documentation, knowledge base articles, and standard procedures.

What We're Looking For

·   Strong customer service orientation and excellent communication skills (verbal & written).

·   Familiarity with networks, connectivity, and common troubleshooting techniques.

·   Ability to manage multiple open tickets and prioritize tasks effectively.

·   Patience, professionalism, and a positive attitude under pressure.

·   (Optional/preferred) Experience with helpdesk tools/ticketing systems.

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure

Perks & Benefits

• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

About The Company
Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg's culture & core values guide every aspect of the organization.

About The Job
As a Help Desk Support L1 you will be responsible for helping our customers with their technical problems in an effective and professional manner. Common support request include but are not limited to email, software, computer performance, printers and network connectivity issues.

The ideal candidate must be customer centric with a positive attitude and outstanding communication skills. He/she must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve the company's reputation and business.

Responsibilities:

• Provide support (hardware & software) to end-users
• Experience installing and troubleshooting Windows client operating systems
• Install, configure and troubleshoot local and network printers – local installations and also via GPO
• Install, configure, and troubleshoot email and Outlook related issues
• Experience with Office 365 including creation of mailboxes, distribution lists as well as configuring forwarders, archival, etc
• Analyze and troubleshoot issues related with computer performance and system degradation
• Able to troubleshoot network and internet connectivity issues
• Experience using troubleshooting tools including but not limited to Ping, Nslookup, Tracert, Telnet, Task Manager, Performance Monitoring, Process Explorer, Check Disk, etc
• Experience removing malwares including but not limited to virus, ad-ware, spywares, Trojan Horse, etc
• Support customer's application as needed – we will train you on this if required
• Troubleshoot issues with remote connections at the desktop level and escalate tickets when required
• Diagnose errors or technical problems and determine proper solution(s)
• Serve as customer contact person for technical support and service maintenance
• Manage installations, repair, maintenance of computers, printers and scanners
• Help and support users with issues such as computer crashes, hard drive failures, network layer 1 connectivity issues and others
• Effectively communicate with customers and set clear expectations. Deliver outstanding customer service
• Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers

Requirements:

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• Must be able to work from 8pm to 5am PH time
• Willing to relocate in Clark Pampanga – A must
• Required language(s): Excellent English
• 1 Year(s) of working experience specialized in IT/Computer - Hardware or equivalent - is a plus
• A+ Certified or equivalent - is a plus
• Microsoft Certification on Windows Desktop Operating System - is a plus
• Network+ very nice too

Benefits:

• Competitive base salary depending on education, experience and industry expertise
• Paid medical insurance/HMO (Philcare) right from the first day
• Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves
• Earn as much as PHP 13,500 from the employee referral program
• Annual salary increases with a predictable percentage increase based on performance review
• Annual year-end bonus and monthly bonuses based on performance
• Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities
• Annual team-building – Shift gears and explore adventures with the team out of the office
• Career development plans – We want you to grow and become the best at what you love
• Casual wear in the office – Express your fashion or stay comfy
• Flat organization with an open door policy
• Company paid certifications and trainings

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Summary

Our client is a leading Managed Services Provider (MSP) located in The United States and they are in need of an offshore/ Remote IT Helpdesk Support Level II with Managed Services Provider experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

• End-User assistance
• Point person with Windows Desktop related issues
• Assist with Windows Servers
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding
• Network Services and Equipment Installation
• LAN/WAN Installation and Maintenance Support
• Network Hardware Support and Installation
• Door card access, wander guard, lighting, HVAC

Qualifications & Requirements

• Having worked with a Managed Services Provider (MSP) in the past is a MUST
• Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
• Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
• PSA (or Ticketing) software experience (i.e. Autotask)
• History of network and firewall administration (Sonicwall & Meraki).
• Basic knowledge of network, server, and workstation troubleshooting knowledge.
• Excellent customer service skills (courteous, tactful, and professional demeanor).
• Excellent written and verbal communication skills, with experience presenting to groups.
• Reliable work ethic.
• A willingness to learn and grow

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

·    Respond to email inquiries and requests through Customer Success Team Mailbox

·    Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC

·    Accomplish Special Projects from Customer Success Managers

·    Assign Qualtrics(detractor) cases to CSMs

·    Draft Recognition emails and Thank you emails

What we offer

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including HMO, Group life insurance
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in the Philippines, we partner with some of the world's most recognizable brands to deliver exceptional service and support. Our company is committed to creating a diverse and inclusive workplace, where employees can thrive and contribute to our continued success.

Apply now to become a part of our dynamic team