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Customer Service

Cainta, Rizal Jobillee

Posted today

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Job Description

Concentrix

**Will report to**:Quezon City

**Note: Assessments will be done onsite at Taytay, Rizal. Those who are residing within or near Taytay, Rizal are highly encouraged to apply!**

**WITH FREE MEAL, TRANSPORTATION ALLOWANCE.**

**Customer Service Representative**

A **Customer Service Representative** is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.

**Responsibilities**:

- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner

**Requirements**:

- College level with or without BPO experience
- At least SHS/HS graduate or equivalent with diploma
- With at least 6 months of BPO experience
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap
- Can go onsite

**Offer**:

- Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities

**#JoinCNXC now and let’s be #DifferentTogether!**

**Salary**: Php18,000.00 - Php25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (required)
This advertiser has chosen not to accept applicants from your region.

Customer Service

Cainta, Rizal Jobillee

Posted today

Job Viewed

Tap Again To Close

Job Description

Concentrix

**Will report to**:Quezon City

**Note: Assessments will be done onsite at Taytay, Rizal. Those who are residing within or near Taytay, Rizal are highly encouraged to apply!**

**WITH FREE MEAL, TRANSPORTATION ALLOWANCE.**

**Customer Service Representative**

A **Customer Service Representative** is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.

**Responsibilities**:

- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner

**Requirements**:

- College level with or without BPO experience
- At least SHS/HS graduate or equivalent with diploma
- With at least 6 months of BPO experience
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap
- Can go onsite

**Offer**:

- Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities

**#JoinCNXC now and let’s be #DifferentTogether!**

**Salary**: Php18,000.00 - Php25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (required)
This advertiser has chosen not to accept applicants from your region.

Customer Service

Manila, Metropolitan Manila BPO Career Center

Posted today

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Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.

**Job Types**: Full-time, Permanent

**Salary**: Up to Php25,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Pasay, National Capital Region Dynamic Talent Solutions

Posted 1 day ago

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Job Description

The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
br>

Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production

Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Mandaluyong, National Capital Region BPOJobOpenings

Posted 1 day ago

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Job Description

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.


Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Makati, National Capital Region Miranda HR

Posted 6 days ago

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Job Description

We’re HIRING!
CUSTOMER SERVICE REPRESENTATIVE br>Looking for your first job or a fresh start? This might be perfect for you! We’re on the lookout for Customer Service Reps - NO BPO EXPERIENCE NEEDED < r> What you need:
- High School or Senior High grad
- Okay communication skills
- Willing to work onsite (Makati or Pasig)

What you’ll get: < r>- HMO + Life Insurance
- Performance incentives (yes, extra pay!)
- Free P2P shuttle service
- Free parking
- Night differential pay

If you're ready to start working and want a chill and supportive environment to learn and grow, this is it!
Message me if you’re interested or want more details. I can help you apply!
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Taytay, Rizal Stackph

Posted 6 days ago

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Job Description

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and .They are directly connected with customers as they answer questions about the company's products or services. Although many confuse the duties of CSR
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

Pasig, National Capital Region ACCPRO International

Posted 6 days ago

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Job Description

Duties and Responsibilities
br>• Process payment activation (cash, credit card, check, Bank deposit) < r>• Providing a high standard of customer service < r>• Responding promptly to customer inquiries in person < r>• Resolve customer complaints via phone or email < r>• Responding to customer queries via Social Media Platforms < r>• Assist customers in terms of orders, account maintenance, and other services < r>• Inform, campaign, promote to customers of announcement and promotions through < r>text blast, call outs and social media as part of sales drive
• Handles customer complaints and inquiries < r>• Maintain and updates customer records and account information < r>• Coordinate with other departments for smooth flow of Member transactions < r>• Provide assistance during events such as Trainings, conventions, seminars, < r>recognitions
• Ensure smooth coordination of order ship out with Logistics department < r>• Work with Customer Service Team Leader to ensure proper customer service is being < r>delivered
• Other functions that may be assigned and willing to be assigned anywhere < r>
Qualifications:
• Must possess at least a bachelor’s degree/College Degree in any field
• With pleasing personality, energetic and with positive attitude < r>• 1 year of experience in customer service < r>
Knowledge, Skills, and Abilities

• PC knowledge required (Internet, MS Office Software) < r>• Willingness to learn, be trained and has strong initiative to take action < r>• Must have ability to communicate effectively, both verbally and in writing < r>• With good interpersonal communication skills, customer-oriented < r>
Work Arrangements

Location: Manila
Set-up: Onsite
Shift: 9 am - 6 pm
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manila, Metropolitan Manila Lexie staffing and business consulting

Posted 6 days ago

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Job Description

We are looking for a motivated and customer-focused Call Center Agent to join our team. In this role, you will be the first point of contact for customers, handling inbound and/or outbound calls to address inquiries, provide information, resolve issues, and ensure customer satisfaction.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Makati, National Capital Region Dempsey Resource Management Inc.

Posted 7 days ago

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Job Description

Job Summary:
The Customer Service Representative (CSR) is responsible for handling customer inquiries, concerns, and complaints via phone, email, chat, or in person. The role ensures excellent service by providing accurate information, resolving issues efficiently, and maintaining a positive company image in every interaction. br>
Key Responsibilities:
Answer customer inquiries through phone, email, chat, or social media platforms.
Provide accurate information about products, services, billing, or policies.
Handle complaints professionally, escalate complex issues when necessary.
Document all interactions in the CRM or ticketing system accurately.
Follow up on customer concerns to ensure resolution and satisfaction.
Meet or exceed performance metrics such as quality scores, response times, and customer satisfaction ratings.
Participate in training sessions and continuous learning to stay updated on company policies and product knowledge.
Maintain a professional and empathetic tone in all customer interactions.
Collaborate with other departments (e.g., Technical, Sales, Logistics) to resolve customer issues.

Qualifications:
At least a high school graduate; college level or degree is an advantage.
Previous customer service or call center experience preferred but not required.
Excellent communication skills in English and Filipino (written and verbal).
Strong problem-solving and conflict-resolution skills.
Basic computer literacy and familiarity with common office or CRM tools.
Willing to work on shifting schedules, weekends, or holidays (for BPO setups).
This advertiser has chosen not to accept applicants from your region.

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