2 Upselling jobs in the Philippines
Inside Sales Representative (Upselling)
Pampanga, Pampanga
Australian Outsource Desk Inc.
Posted 1 day ago
Job Viewed
Job Description
Inside Sales Representative (Upselling)
br>Job Location:
3rd Floor Plaza Victoria Bldg., Sto. Domingo, Angeles City
Details:
Monday to Friday
Morning Shift
Office-based
Job Description:
We are looking for an enthusiastic and goal-driven Inside Sales Representative to join our onsite team. In this role, you will handle customer inquiries while identifying opportunities to promote and upsell products or services that meet customer needs. You will act as a product expert, build rapport with customers, and deliver exceptional service to drive customer satisfaction and revenue growth.
Key Responsibilities:
Handle incoming calls, emails, or chats from customers in a professional and courteous manner.
Understand customer needs and recommend additional products or services that complement their current usage.
Meet or exceed upselling and cross-selling targets.
Provide accurate product information, handle objections, and close sales effectively.
Resolve customer concerns while maintaining a positive customer experience.
Maintain knowledge of products, services, pricing, and promotions.
Accurately document all interactions and transactions in the CRM or support system.
Follow company policies and procedures at all times.
Participate in regular training and coaching sessions to improve sales techniques and product knowledge.
Qualifications:
At least 1 year of experience in customer service or sales, preferably in an upselling or cross-selling role.
Excellent communication and interpersonal skills – both verbal and written. < r>Ability to identify customer needs and match them with appropriate products or services.
Confident, persuasive, and motivated to meet sales goals.
Strong problem-solving and multitasking abilities.
Tech-savvy and comfortable using CRM tools, email systems, and other communication platforms.
Willingness to work onsite and in rotating shifts, including weekends and holidays if required.
High school diploma or equivalent (college level or graduate preferred).
Must be amenable to work in Angeles City.
Preferred Qualifications (Nice to Have):
Experience in a BPO or call center environment.
Background in sales for telco, retail, financial, or e-commerce accounts.
br>Job Location:
3rd Floor Plaza Victoria Bldg., Sto. Domingo, Angeles City
Details:
Monday to Friday
Morning Shift
Office-based
Job Description:
We are looking for an enthusiastic and goal-driven Inside Sales Representative to join our onsite team. In this role, you will handle customer inquiries while identifying opportunities to promote and upsell products or services that meet customer needs. You will act as a product expert, build rapport with customers, and deliver exceptional service to drive customer satisfaction and revenue growth.
Key Responsibilities:
Handle incoming calls, emails, or chats from customers in a professional and courteous manner.
Understand customer needs and recommend additional products or services that complement their current usage.
Meet or exceed upselling and cross-selling targets.
Provide accurate product information, handle objections, and close sales effectively.
Resolve customer concerns while maintaining a positive customer experience.
Maintain knowledge of products, services, pricing, and promotions.
Accurately document all interactions and transactions in the CRM or support system.
Follow company policies and procedures at all times.
Participate in regular training and coaching sessions to improve sales techniques and product knowledge.
Qualifications:
At least 1 year of experience in customer service or sales, preferably in an upselling or cross-selling role.
Excellent communication and interpersonal skills – both verbal and written. < r>Ability to identify customer needs and match them with appropriate products or services.
Confident, persuasive, and motivated to meet sales goals.
Strong problem-solving and multitasking abilities.
Tech-savvy and comfortable using CRM tools, email systems, and other communication platforms.
Willingness to work onsite and in rotating shifts, including weekends and holidays if required.
High school diploma or equivalent (college level or graduate preferred).
Must be amenable to work in Angeles City.
Preferred Qualifications (Nice to Have):
Experience in a BPO or call center environment.
Background in sales for telco, retail, financial, or e-commerce accounts.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support and Upselling Representative (IT Background)
Pampanga, Pampanga
Australian Outsource Desk Inc.
Posted 12 days ago
Job Viewed
Job Description
Customer Service Representative (CSR) – Upselling Specialist (Engineering/IT Background)
br>Location:
3F Plaza Victoria Bldg., Sto. Domingo, Angeles City
Job Type:
Full-Time | 7:00AM-4:00PM Shift.
Job Summary:
We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional English communication skills. This role focuses on providing top-notch support while actively identifying upselling opportunities to enhance customer satisfaction and boost revenue.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, or chats in a professional and courteous manner
Build rapport with clients and understand their technical needs, offering appropriate product/service recommendations
Educate customers on service features and benefits, upselling or cross-selling when suitable
Address customer inquiries or technical concerns with a problem-solving mindset
Maintain updated knowledge of company products, services, and promotions
Collaborate with internal teams to resolve customer issues and escalate when necessary
Meet or exceed monthly KPIs related to upselling, customer satisfaction, and productivity
Document customer interactions and transactions accurately in the CRM system
Qualifications:
Bachelor’s Degree or background in Engineering, Information Technology, or a related field < r>Proven experience in Customer Service, Technical Support, or a Sales/Account Management environment
Strong English verbal and written communication skills
Solid understanding of technical concepts and the ability to explain them clearly to customers
Customer-oriented with a persuasive and confident approach to upselling
Familiarity with CRM systems and support tools is an advantage
Ability to work under pressure, multitask, and meet sales targets
Willing to work morning shift (7am-4pm)
Can start immediately
Preferred Skills:
Previous experience in BPO or IT support roles
Experience in upselling or cross-selling to technical clients
Excellent listening and interpersonal skills
Why Join Us?
Competitive salary
Growth opportunities and training
Friendly and collaborative work environment
Exposure to international clients and tech industry trends
br>Location:
3F Plaza Victoria Bldg., Sto. Domingo, Angeles City
Job Type:
Full-Time | 7:00AM-4:00PM Shift.
Job Summary:
We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional English communication skills. This role focuses on providing top-notch support while actively identifying upselling opportunities to enhance customer satisfaction and boost revenue.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, or chats in a professional and courteous manner
Build rapport with clients and understand their technical needs, offering appropriate product/service recommendations
Educate customers on service features and benefits, upselling or cross-selling when suitable
Address customer inquiries or technical concerns with a problem-solving mindset
Maintain updated knowledge of company products, services, and promotions
Collaborate with internal teams to resolve customer issues and escalate when necessary
Meet or exceed monthly KPIs related to upselling, customer satisfaction, and productivity
Document customer interactions and transactions accurately in the CRM system
Qualifications:
Bachelor’s Degree or background in Engineering, Information Technology, or a related field < r>Proven experience in Customer Service, Technical Support, or a Sales/Account Management environment
Strong English verbal and written communication skills
Solid understanding of technical concepts and the ability to explain them clearly to customers
Customer-oriented with a persuasive and confident approach to upselling
Familiarity with CRM systems and support tools is an advantage
Ability to work under pressure, multitask, and meet sales targets
Willing to work morning shift (7am-4pm)
Can start immediately
Preferred Skills:
Previous experience in BPO or IT support roles
Experience in upselling or cross-selling to technical clients
Excellent listening and interpersonal skills
Why Join Us?
Competitive salary
Growth opportunities and training
Friendly and collaborative work environment
Exposure to international clients and tech industry trends
This advertiser has chosen not to accept applicants from your region.
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