198 Troubleshooting Technical Issues jobs in the Philippines
Help Desk Representative

Posted 3 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Finance Help Desk Agent
Posted 4 days ago
Job Viewed
Job Description
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Finance Help Desk Agent
Posted 6 days ago
Job Viewed
Job Description
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
IT Help Desk Technician (Remote)
Posted 2 days ago
Job Viewed
Job Description
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
Technical Support
Posted 11 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)
QUALIFICATIONS:
A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate
Technical Support Representative
Posted 1 day ago
Job Viewed
Job Description
br>Responsibilities:
•Provide technical support to customers and resolve technical issues < r>•Communicate technical information to customers clearly < r>•Escalate technical issues to internal technical teams for resolution < r>•Troubleshoot and resolve complex technical problems with customers and internal technical teams < r>•Ensure timely resolution of technical issues and customer satisfaction < r>•Maintain accurate records of technical issues and resolutions and provide reports to management. < r>
Qualifications:
•High school diploma or equivalent required, with some college coursework in tech or related field preferred < r>•Experience is not required < r>•Excellent communication and interpersonal skills < r>•Strong problem-solving and decision-making skills < r>•Ability to work in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Technical Support Associate
Posted 2 days ago
Job Viewed
Job Description
Location: DAVAO CITY br>Work set -up: Work onsite/Office -based
Qualifications:
At least senior high school graduate.
At least 1 year BPO/Non - BPO experience
With good to excellent ENGLISH communication skills.
Must be fully vaccinated
Willing to process their application immediately
Compensation:
Competitive basic salary plus other Allowances
10% Night differential
HMO (Intellicare) upon regularization
Monthly allowances upon regularization
Additional benefits will be discussed during the Job Offer. "
Be The First To Know
About the latest Troubleshooting technical issues Jobs in Philippines !
Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
br>We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!
If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!
The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.
JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals. < r>
What we Offer?
• A competitive package depending on meeting the qualification requirements stipulated above < r>• ull-time, permanent employment < r>• A ove standard leave credits upon regularization < r>• P id trainings related to the job < r>• T ols necessary in the delivery of output will be company-provided < r>• A niversary increase < r>• P rformance incentives < r>• H liday and overtime payment if incurred < r>• O fice-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule < r>
Please note that this is a FULL TIME, ON-SITE OFFICE JOB
Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae and our Human Resource Professional will connect with you for the schedule and details of the screening process.
Pay: Php20,000.00 - Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)
Benefits:
• A ditional leave < r>• C mpany Christmas gift < r>• C mpany events < r>• O portunities for promotion < r>• P id training < r>• P y raise < r>• P omotion to permanent employee < r>
Schedule:
• 8 hour shift < r>• D y shift < r>
Supplemental Pay:
• 1 th month salary < r>• A niversary bonus < r>• H liday Pay < r>• O ertime pay < r>• P rformance incentive < r>• Y arly bonus < r>
License/Certification:
• L censed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred) < r>
Requirements
• L censed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician < r>• K owledge in solar panels, batteries and inverters is a deal breaker < r>• H s prowess in English communication, oral and written < r>• C n confidently speak with all types and levels of people < r>• H s active listening skills < r>• A le to multi-task - maneuver computer from one application to another while talking to the customer over call < r>• P ssionate about providing customer service < r>• A aptable, organized, patient and empathetic < r>• C mfortable working with a team of Engineers, collaborative and dynamic
Technical Support Representative
Posted 6 days ago
Job Viewed
Job Description
br>JOB TYPE: ON-SITE
LOCATION: Davao City
Qualifications:
• Senior high graduate and college graduate are welcome to apply < r>• Must have good English communication skills < r>• With or Without Experience < r>• Willing to process their application ASAP < r>• Can start immediately < r>
Benefits:
• Paid Training < r>• Earn a competitive compensation < r>• Government Mandated Benefits
Technical Support Representative
Posted 9 days ago
Job Viewed
Job Description
br>Urgent hiring for Technical Support Representatives Work Onsite Accounts in Davao Site!
Qualifications:
At least high school graduate.
At least one year of CSR/TSR experience.
Flexible with the work schedule.
Strong communication skills.
Great computer navigation and typing skills.
Can work under pressure.
Responsibilities:
Provide prompt, accurate, and courteous responses to customer concerns. br>Update the customer's account information, including address and banking details.
Know how to guide the customer through troubleshooting over the phone patiently.
Must be able to work in a fast-paced environment and multi-task (take inbound calls while working with tickets).
Interested applicants, Click APPLY NOW button to get started.
Summary of role requirements:
Flexible hours available