68 Travel Technology jobs in the Philippines
Team Lead with Airlines/Travel Industry experience only
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About the role
We are seeking an experienced Team Lead to join our dynamic call centre team at Teleperformance's McKinley West office. In this full-time role, you will lead and inspire a team of customer service agents, ensuring exceptional service delivery to our clients in the airlines and travel industry. This position is based in Taguig City, Metro Manila.
What you'll be doing
- Oversee and manage the day-to-day operations of a team of customer service agents
- Monitor team performance and productivity, providing coaching and feedback to drive continuous improvement
- Implement and maintain quality assurance processes to ensure adherence to client standards
- Identify training needs and develop tailored coaching and training programmes for your team
- Foster a positive and collaborative team environment to motivate and engage agents
- Serve as the primary point of contact for escalated customer inquiries and complaints
- Contribute to the development and implementation of process improvements and best practices
- Collaborate with other teams and departments to ensure seamless service delivery
What we're looking for
- Minimum 1-2 years' experience in a supervisory or team lead role within a call centre or customer service environment in the airlines or travel industry (requirement)
- Strong leadership and people management skills, with the ability to coach, motivate and develop a team
- Excellent customer service and problem-solving skills, with a focus on delivering high-quality service
- Strong verbal and written communication skills, with the ability to effectively liaise with both agents and clients
- Proficient in Microsoft Office applications, with the ability to analyse data and generate reports
- A collaborative and adaptable mindset, with the ability to work in a fast-paced, dynamic environment
Note: Applicants must possess relevant experience in the airline or travel industry to be considered for this position.
Mice Manager - 2 yrs Experience in Travel Industry
Posted 4 days ago
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QUALIFICATIONS:
elevant work experience of at least 10 years in the travel industry. Working knowledge of flight
reservation systems, hotel reservations and online booking tools. Possesses a wide network of contacts in the travel
industry including competitor agencies, travel suppliers and service providers. Strong communication skills on verbal
and non-verbal communication such as speaking, listening, writing and understanding body language. People
management skills. Entrepreneurial mindset. Strong work ethic, a dedication to the morals of hard work,
responsibility and integrity in the workplace.
Responsibilities:
1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning,
broadening of client base and promotion of products and services of the company.
2. Develop and manage business relationships with client accounts for purposes of client service satisfaction
and retention.
3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and
achieving mutually beneficial goals.
4. Lead and coach team members on identifying new sales opportunities, developing winning proposals/bids
and maintaining excellent client relationships.
5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and
other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a
Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the
Agreement and compliance with travel management policies and procedures.
6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure
accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and
defensible, with appropriate accountabilities, in accordance with company policies and procedures.
7. Monitor payments of clients/client accounts and coordinate with Finance for collection of receivables.
8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.
9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit
of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation
of diversity.
SITE ASSIGNMENT: Head Office – Makati
EMPLOYMENT TYPE: initially under a 6-month service agreement; regularization based on acceptable performance
SALARY RANGE: Php 50,000 or above
Be Part of the Travel Industry Customer Support Role
Posted 4 days ago
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Mice Manage- 2 years exp. In Travel Industry (50,000-60,000)
Posted 4 days ago
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Job Description
elevant work experience of at least 10 years in the travel industry. Working knowledge of flight
reservation systems, hotel reservations and online booking tools. Possesses a wide network of contacts in the travel
industry including competitor agencies, travel suppliers and service providers. Strong communication skills on verbal
and non-verbal communication such as speaking, listening, writing and understanding body language. People
management skills. Entrepreneurial mindset. Strong work ethic, a dedication to the morals of hard work,
responsibility and integrity in the workplace.
Responsibilities:
1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning,
broadening of client base and promotion of products and services of the company.
2. Develop and manage business relationships with client accounts for purposes of client service satisfaction
and retention.
3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and
achieving mutually beneficial goals.
4. Lead and coach team members on identifying new sales opportunities, developing winning proposals/bids
and maintaining excellent client relationships.
5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and
other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a
Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the
Agreement and compliance with travel management policies and procedures.
6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure
accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and
defensible, with appropriate accountabilities, in accordance with company policies and procedures.
7. Monitor payments of clients/client accounts and coordinate with Finance for collection of receivables.
8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.
9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit
of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation
of diversity.
SITE ASSIGNMENT: Head Office – Makati
EMPLOYMENT TYPE: initially under a 6-month service agreement; regularization based on acceptable performance
SALARY RANGE: Php 50,000 or above
Sales Leader Travel /Hospitality Industry
Posted 4 days ago
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Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
Software Development Lead
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Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.
Summary: As a Software Development Lead, you will oversee the development and configuration of software systems, either from start to finish or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, making key decisions, and providing innovative solutions to complex problems, ensuring that the project aligns with client needs and industry standards. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate communication between stakeholders to ensure project alignment and clarity. - Mentor team members to enhance their skills and foster a collaborative environment. - Continuously evaluate project progress and implement improvements as necessary. Professional & Technical Skills: - Required Skill: Expert proficiency in Embedded Software. - Additional Good To Have Skills: Experience with C# Programming Language, C++ Programming Language. - Strong understanding of software development methodologies and best practices. - Proficient in debugging and troubleshooting embedded systems. - Experience with hardware-software integration. - Familiarity with version control systems and collaborative development tools. Additional Information: - The candidate should have minimum 7 years of experience in Embedded Software. - This position is based at our Cebu office. Minimum 7 year(s) of experience is required
Software Development Engineer
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Job Description: Software Development Engineer
About Us
Ridge Security develops an AI-powered offensive security platform that detects and validates cyber risks with zero false positives, enabling enterprises to reduce risk through continuous threat exposure management. Our cutting-edge solutions incorporate advanced artificial intelligence for comprehensive security validation, robust workload protection, and cloud security monitoring.
Primary Responsibilities
As a Software Developer at Ridge Security, you will:
Design, implement, and maintain plugins to extend RidgeBot's capabilities.
Develop scalable, maintainable, and secure integrations with third-party systems (e.g., vulnerability scanners, SIEMs, cloud providers).
Write robust, efficient code in Python and Go for automation, orchestration, and data processing.
Debug, optimize, and enhance existing plugins for performance and reliability.
Collaborate with QA engineers to ensure plugins meet functional, performance, and security requirements.
Document plugin specifications, APIs, and usage guidelines.
Research and implement new plugin architectures, improving extensibility and developer experience.
Minimum Qualifications
Bachelor's degree in Computer Science, Computer Engineering, or related technical field.
Strong programming skills in Python and Go.
Experience with APIs (REST, GraphQL), SDKs, and integration development.
Familiarity with operating systems (Linux, Windows) and database systems (MySQL, Redis).
Knowledge of software design patterns, object-oriented programming, and modular architectures.
Ability to write clean, well-documented, and testable code.
Preferred Qualifications
2+ years of experience in software/plugin development for cybersecurity or automation platforms.
Familiarity with security tools (Tenable, Qualys, Burp Suite, Metasploit, etc.) and their APIs.
Experience with cloud platforms (AWS, Azure, GCP).
Knowledge of containerization and orchestration (Docker, Kubernetes).
Strong debugging, troubleshooting, and performance optimization skills.
Excellent communication and collaboration skills in a fast-paced environment.
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Software Development Manager
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Job Overview
Software Development Manager (SDM) is responsible for leading and managing the software development team to ensure the successful delivery of high-quality software products. This role combines technical expertise, strategic leadership, and project management with a deep understanding of the software development lifecycle and industry trends.
The SDM collaborates closely with cross-functional teams—including product management, quality assurance, design, and operations to deliver scalable, innovative, and secure software solutions. Additionally, SDM plays a key role in mentoring team members, driving continuous improvement, and aligning development efforts with organizational goals.
Duties and Responsibilities
- Lead and mentor a team of software developers, fostering a collaborative and productive environment
- Provide direction, guidance, and performance reviews for individual team members
- Ensure the team is motivated, focused, and continuously growing through coaching, feedback, and skill development
- Oversee the design, development, testing, and deployment of software solutions.
- Drive the team's efforts toward meeting deadlines and achieving project milestones while maintaining high-quality standards.
- Manage and prioritize the backlog of work, balancing short-term needs with long-term goals.
- Identify opportunities to improve development processes, workflows, and efficiency.
- Execute and maintain best practices in software development (e.g., Agile methodologies, code reviews, CI/CD processes).
- Ensure observation of software quality metrics and best coding review practices.
- Collaborate with product management to define project requirements, timelines, and deliverables.
- Coordinate across departments to ensure smooth execution and integration of software projects.
- Monitor progress through regular team meetings, project planning sessions, and risk assessments.
Skills and Experience
- Bachelor's degree in computer science, Software Engineering, or a related field.
- 5 years of experience in software development or software engineering roles, showcasing leadership capabilities and technical expertise.
- Comprehensive understanding of software development methodologies, such as Agile, Scrum, or Kanban, and how to apply them effectively.
- Proficiency in one or more programming languages C#, JavaScript, Blazor, PL/SQL and framework .NET, ASP.NET CORE with a demonstrated ability to write clean, maintainable code.
- Hands-on experience working with cloud platforms like AWS, Azure, Oracle Cloud, or Google Cloud Platform (GCP), including deployment and management.
- Familiarity with containerization technologies like Docker and Kubernetes for application scaling and orchestration.
- Strong expertise in using version control systems such as Git to manage code repositories and collaborate with development teams.
- Experience with CI/CD pipelines and tools like Jenkins, CircleCI, or GitLab CI to automate and streamline software delivery processes.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Promotion to permanent employee
- Work from home
Work Location: In person
Software Development Manager
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Job Description and Responsibilities:
- Transform ideas into system designs, diagrams, and database structures, and guide your team to produce clean, maintainable code.
- Manage the entire software development life cycle (SDLC) including requirements gathering, R&D, estimation, sprint planning, development, code review, testing, deployment, and maintenance.
- Ensure project delivery with minimal bugs, correct logic implementation, and stable software in production.
- Identify risks, potential problems, initiate prevention or mitigation of issues by adjusting plans as needed.
- Write technical documentation such as plans, procedures, system designs, flow charts, and diagrams.
- Keep stakeholders and clients updated on project progress, creation of utilization reports, root cause analysis reports and presentations and other reports as required by upper management.
- Continuous improvement of dev team's performance by communicating job expectations, planning & ideation sessions, performance monitoring and appraisals. Also performs coaching, counseling, and imposing disciplinary action to dev team members.
- Identify and address capability limitations of the dev team, and provide workarounds / improvement plans, constructive feedback and analysis.
- Initiates technological research by keeping up-to-date with current technologies, I.T. trends, products, cloud services, and makes sure that projects are using the latest available technologies.
- Maintain professional knowledge by attending workshops, seminars, and obtaining certifications.
- Perform other tasks as assigned by the immediate supervisor.
Minimum Qualifications:
- Bachelor's degree in IT, Computer Science, Computer Engineering, or related field, or equivalent practical experience.
- Excellent oral and written communication skills in English and Filipino.
- Additional language skills in technical-level Mandarin are a plus.
- 6+ years of experience in software development using Java/Spring Framework, JavaScript (NodeJS, VueJS), Python, and PHP.
- 6+ years of experience with private, public, and hybrid cloud environments.
- 6+ years of experience with REST APIs, relational databases, NoSQL databases, and Microservices Architecture.
- 6+ years of experience troubleshooting, debugging, and analyzing system designs and source code.
- Proficiency in reading, writing, and analyzing flow charts, sequence diagrams, and other software development documents.
- Ability to work with minimal supervision and solve ambiguous problems with full ownership.
Preferred Qualifications:
- 6+ years of experience managing developer teams.
- 10+ years of experience in software development using Java/Spring Framework, JavaScript (NodeJS, VueJS), Python, and PHP.
- 10+ years of experience with REST APIs, relational databases, NoSQL databases, and Microservices Architecture.
- 10+ years of experience troubleshooting, debugging, and analyzing system designs and source code.
What are the benefits of working at I.T Americano?
- Health Care Plan (HMO) with Dental and Vision - Day One
- Life and Accident Insurance - Day One
- Unlimited coffee when reporting on-site
- Vacation Leave and Sick Leave both convertible to cash by the end of the year
- Bereavement Leave of 3 days upon regularization
- Onsite facilities such as medical clinic and fitness gym
- Training and Development Programs
- Unlimited Career advancement opportunities
- Company Christmas Gift
- Work at Office Incentives
- Company Events
- 13th Month Pay as mandated by the Philippine Government.
- Government Mandated Benefits (SSS, PHIC, and Pag ibig)
- Birthday Gift
Job Type: Full-time
Work Location: In person
Software Development Engineer
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WHO WE ARE?
TECHNIDATA is a subsidiary of the TSS CSI group, leader in vertical software publishing in Europe and worldwide, with annual sales of over €2 billion. TECHNIDATA is a software publisher specializing in IT solutions for in vitro diagnostics. Its quality system is ISO 9001 and 13485 certified. With 30 years' experience and know-how in laboratory management, we design, distribute, install, and maintain our solutions for over 650 customers worldwide, including 250 in France. Our 150 employees across 6 subsidiaries in Europe, America and Asia work together around shared corporate values that advocate quality, respect, and passion for the job. We are currently undertaking a transformation project in which the development of our employees and the satisfaction of our customers are at the heart of our concerns and our growth dynamic. To support our development in Manila and internationally, we are recruiting Software Development Engineers.
WHAT WILL YOUR DAY-TO-DAY BE LIKE?
- Report to a Project Manager and belong to a local and international R&D team.
- Act throughout the life cycle of software development: research, analysis, design, coding, tests, and defect corrects in compliance with the quality and budget commitments of the group.
- Implement programming in object-oriented language with respect to clean code principles and propose enhancements to the relational database schema.
- Define software solutions and evaluate the software development costs.
- Bring out creative problem-solving ideas.
- Collaborate effectively with local and offshore colleagues.
WHO ARE YOU?
- Candidate must possess at least Bachelor's/College Degree in Computer Science, Engineering (Computer/Telecommunications), Mathematics, Information Technology or equivalent.
- Expertise in C++ and OOP, with respect to clean code principles
- Optional exposures to any of the following is a plus:
- Minimum 2 years work experience in above technical skill requirements
- Highly independent requiring minimal supervision and direction
- With good oral and written communication skills in both technical and non-technical context
- SQL programming, specific to Oracle and MS SQL Server
- Python scripting and MFC library
- C++/CLI or C#.Net
- MS Visual Studio, MS Teams, MS CRM, Azure DevOps
WHAT ARE YOUR FUTURE BENEFITS?
- Hybrid work at home and at office arrangement
- Salary commensurate to profile and experience
- Comprehensive benefits package
- Onboard training
- Be a part of a talented and collaborative team with support from friendly colleagues.
- Work-life balance
- Travel opportunities to France