6,196 Travel Reservations jobs in the Philippines

As a Travel Reservations Agent, you'll help customers plan and book unforgettable travel experiences — from hotel stays to flights, cruises, and everything in between. You'll provide expert support, guide customers through booking options, and resolve issues with accuracy and care. If you've got a passion for travel, top-tier communication skills, and experience in reservations, this is your runway.

Minimum Requirements

• At least 1 year of experience in a call center or customer service role

• Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar

• High school diploma or equivalent; college-level education is a plus

• Strong verbal and written English communication skills

• Comfortable using booking platforms, reservation systems, and CRMs

• Excellent attention to detail when managing booking information and customer data

Competencies and Skills

• Strong knowledge of travel booking systems and industry terminology

• Clear communicator with excellent customer service skills

• Detail-oriented and organized under pressure

• Problem-solver with a calm, empathetic approach

• Able to manage multiple bookings and inquiries at once

• Flexible and quick to adapt to system or policy changes

• Passion for travel and delivering great customer experiences

• Driven to hit personal and team performance targets

Essential Functions

• Assist customers with booking inquiries, changes, cancellations, and special requests

• Provide expert recommendations for travel options based on customer needs

• Manage reservations across hotels, flights, cars, cruises, and activities

• Resolve booking issues quickly and professionally

• Handle rebookings, upgrades, refunds, and itinerary adjustments

• Follow brand guidelines and maintain a high level of accuracy in all transactions

• Use multiple systems to research, book, and modify travel components

• Meet performance goals including quality, resolution time, and customer satisfaction

• Document all interactions and follow up as needed

WE ARE HIRING

Position: Travel Reservations Representative

Virtual Hiring Process

• Open to College Graduates (with or without BPO experience)
• Completed at least 2 years in college with a minimum of 1 year BPO experience
• Strong English communication skills
• Compensation package of up to ₱20,000
• HMO and Life Insurance starting Day 1
• Performance incentives of up to ₱2,500
• 10% Night Differential

For inquiries: Viber/Whatsapp

Start your career in the travel industry with us Apply today.

Our Company:

HOT Business Solutions Inc. is an emerging and growing company in the Philippines and a proud part of the House of Travel Group, dedicated to supporting exceptional teams across Australia and New Zealand. Since first opening in New Zealand in 1986 and its arrival in Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia.

We've had a presence in Manila since 2012, with a talented team that has been an integral part of our operations for almost 13 years. Having operated in the Philippines for this long, we understand the culture and what it takes to create a positive and engaging workplace. After years of outsourcing, we took the next step—establishing our own local company to build stronger connections, provide better support, and create greater opportunities for growth. Our experienced team members from our outsourced operations have joined us on this journey, ensuring we carry forward the expertise, relationships, and knowledge built over the years.

We have the energy of a startup, backed by the stability of an established business.

If you're looking for a workplace where your contributions matter and where you can grow alongside a team that truly values your skills, we'd love to connect with you.

As a Travel Reservations Specialist – Hotel & Land Operations, you'll be the go-to support for our retail travel consultants from New Zealand in the beginning (other countries to be specified by next year), helping them secure the best options for their clients. Your role is both service- and detail-oriented: from assisting with hotel and land bookings, to coordinating with suppliers, to resolving unexpected issues quickly and professionally.

You'll work closely with colleagues in Manila, New Zealand, Fiji and Australia, ensuring smooth operations across multiple time zones. This position gives you the opportunity to build strong industry knowledge, sharpen your customer service skills, and gain hands-on experience with booking systems, suppliers, and travel operations.

If you enjoy solving problems, building relationships, and being part of a team that makes travel happen, this role is for you. You'll play a vital part in delivering memorable travel experiences — not just for our consultants, but ultimately for their customers.

What's in it for you?

·    Hybrid work setup after training (3 months initial onsite, then mix of office/WFH)

·    Monthly Base Salary: PHP35,000

·    Early day-shift schedule aligned with AU/NZ business hours (6:00 A.M. -3:00 P.M. Manila time)

·    Be part of a fun and collaborative culture that values teamwork, learning, and growth

·    Opportunity to work with international teams and gain exposure to the travel industry across Australia and New Zealand

**As part of our hiring process, we ask all applicants to complete a Travel Industry Assessment. The first interview (with our HR) will be scheduled right after that to keep things moving smoothly

Key Responsibilities

• Assist retail consultants with bookings, product sourcing, quotes, amendments, cancellations, and confirmations
• Liaise with suppliers for availability, special requests, and no-shows
• Process invoices, vouchers, itineraries, and refunds
• Provide guidance on systems, campaigns, and booking processes
• Research and resolve booking issues, escalating as needed
• Collaborate with finance, product, and operations teams to ensure accurate and timely support
• Participate in continuous improvement, knowledge-sharing, and training

Qualifications

• 2-3 years' experience in travel, tourism, or reservations customer service/operations
• Knowledge of the travel industry, multiple destinations, and suppliers
• Strong communication skills (verbal & written)
• Proficiency in MS Office and ability to work across multiple systems
• High attention to detail, strong organizational skills, and ability to multitask under pressure
• Team player with a proactive, solution-oriented mindset
• Flexibility to work on a rostered schedule, including after-hours support
• Preferably with GDS experience (Amadeus, Sabre, Galileo, or similar)

“Everyday I help turn dreams into reality, and this is why I say this is the best role I have ever had” - Jarrod Macfarlane, Appetiser team member

• Do you want to COACH your team to greatness?

• Are you someone who is DRIVING themselves to peak performance?

• Are you excited by HELPING PEOPLE create technology that impacts millions every day?
  

If you answered YES to these questions, you may be a fit for Appetiser Apps .

Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients.

We need ambitious people like YOU to help us grow by 10X over the next 5 years.

You will…

• PROVIDE high-level administrative support to our team, including managing calendars, scheduling meetings, and other administrative tasks

• EXPERIENCE in event/ travel planning or related skills

• MANAGE team member tools (Slack, Google Workspace, Desktime, HubSpot, Trello, Asana, and Coda, etc)

• CREATE documentation and processes

• HANDLE confidential employer and client information

• DEVELOP cost-effective measurements to achieve exceptional business practices

• Other tasks that may be assigned from time to time

RESERVATIONS / TRAVEL BOOKING AGENT

Work Arrangement: On Site

Work Schedule: Mid Shift (Rotational – Tentative)

Location: Cebu Business Park, Cebu City

Rate: Flexible & Negotiable

Duties and Responsibilities:

• Experience in a Travel & Tour Agency or Airline
• Making reservations for flight, hotel, transfer, bus, train, visa etc.
• Advance skills to book reservations for travels, especially using GDS (e.g. Amadeus)
• Excellent communications skills (English) as you interact with our partner airline, hotels, transport and other suppliers to ensure the bookings are confirmed
• Communicating and coordinating with other departments to finalize the bookings
• Superior listening, written, data entry, problem solving and decision-making skills
• Ability to multi-task, accuracy and detailed oriented

Requirements:

• Degree in Hospitality, Travel and Tourism, certification or equivalent field
• Passionate about travel and tourism industry
• Minimum of 2 years working experience
• Proficient in computer knowledge MS Office
• Strong problem-solving skills
• Ability to manage time and prioritize tasks

Job Type: Full-time

Benefits:

• Health insurance

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay

Work Location: In person

• Candidate must possess at least a Bachelor's / College Degree in Tourism or on the same field
• Knowledgeable in GDS (Abacus, Amadeus and Galileo)
• Good oral and written communication skills
• For immediate employment in Makati City
• Fresh graduates are welcome to apply

Our office address is at the 3/F PCCI Corporate Center, 118 L.P Leviste Street, Salcedo Village, Makati. (Our office is in front of Makati Sports Club)

• Candidate must be a graduate of Tourism or any related course
• Must be proficient in MS Office applications
• Must be knowledgeable in GDS (Abacus, Amadeus and Galileo)
• With good oral and written communication skills
• Willing to work in Makati City
• Fresh graduates are welcome to apply

Our office address is at the 3/F PCCI Corporate Center, 118 L.P Leviste Street, Salcedo Village, Makati. (Our office is in front of Makati Sports Club)

As a Senior Associate, y ou will be responsible for delivering exceptional customer service to business travelers, handling bookings for flights, hotels, and rental cars utilizing Global Distribution Systems (GDS). Your role will involve promptly addressing traveler inquiries and ensuring efficient resolutions.

Job Description:

• Providing top-notch customer service to corporate travelers

• Booking and managing travel arrangements using GDS commands

• Managing flight ticket refunds and reissues via GDS

• Professionally resolving traveler inquiries and issues

Main Qualifications:

• Proficiency in GDS commands for travel bookings

• Strong attention to detail and customer service orientation

• Ability to excel in a fast-paced environment and effectively handle multiple tasks

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

• Company Christmas gift
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Application Question(s):

• Total BPO international voice experience:
• Total Travel GDS experience:
• What GDS tool have you used and how long is your experience in this tool?
• Unemployed:

Education:

• Senior High School (Required)

Experience:

• GDS : 1 year (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person