120 Travel Industry jobs in the Philippines
Team Lead with Airlines/Travel Industry experience only
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About the role
We are seeking an experienced Team Lead to join our dynamic call centre team at Teleperformance's McKinley West office. In this full-time role, you will lead and inspire a team of customer service agents, ensuring exceptional service delivery to our clients in the airlines and travel industry. This position is based in Taguig City, Metro Manila.
What you'll be doing
- Oversee and manage the day-to-day operations of a team of customer service agents
- Monitor team performance and productivity, providing coaching and feedback to drive continuous improvement
- Implement and maintain quality assurance processes to ensure adherence to client standards
- Identify training needs and develop tailored coaching and training programmes for your team
- Foster a positive and collaborative team environment to motivate and engage agents
- Serve as the primary point of contact for escalated customer inquiries and complaints
- Contribute to the development and implementation of process improvements and best practices
- Collaborate with other teams and departments to ensure seamless service delivery
What we're looking for
- Minimum 1-2 years' experience in a supervisory or team lead role within a call centre or customer service environment in the airlines or travel industry (requirement)
- Strong leadership and people management skills, with the ability to coach, motivate and develop a team
- Excellent customer service and problem-solving skills, with a focus on delivering high-quality service
- Strong verbal and written communication skills, with the ability to effectively liaise with both agents and clients
- Proficient in Microsoft Office applications, with the ability to analyse data and generate reports
- A collaborative and adaptable mindset, with the ability to work in a fast-paced, dynamic environment
Note: Applicants must possess relevant experience in the airline or travel industry to be considered for this position.
Mice Manager - 2 yrs Experience in Travel Industry
Posted 4 days ago
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QUALIFICATIONS:
elevant work experience of at least 10 years in the travel industry. Working knowledge of flight
reservation systems, hotel reservations and online booking tools. Possesses a wide network of contacts in the travel
industry including competitor agencies, travel suppliers and service providers. Strong communication skills on verbal
and non-verbal communication such as speaking, listening, writing and understanding body language. People
management skills. Entrepreneurial mindset. Strong work ethic, a dedication to the morals of hard work,
responsibility and integrity in the workplace.
Responsibilities:
1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning,
broadening of client base and promotion of products and services of the company.
2. Develop and manage business relationships with client accounts for purposes of client service satisfaction
and retention.
3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and
achieving mutually beneficial goals.
4. Lead and coach team members on identifying new sales opportunities, developing winning proposals/bids
and maintaining excellent client relationships.
5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and
other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a
Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the
Agreement and compliance with travel management policies and procedures.
6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure
accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and
defensible, with appropriate accountabilities, in accordance with company policies and procedures.
7. Monitor payments of clients/client accounts and coordinate with Finance for collection of receivables.
8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.
9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit
of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation
of diversity.
SITE ASSIGNMENT: Head Office – Makati
EMPLOYMENT TYPE: initially under a 6-month service agreement; regularization based on acceptable performance
SALARY RANGE: Php 50,000 or above
Be Part of the Travel Industry Customer Support Role
Posted 4 days ago
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Mice Manage- 2 years exp. In Travel Industry (50,000-60,000)
Posted 4 days ago
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Job Description
elevant work experience of at least 10 years in the travel industry. Working knowledge of flight
reservation systems, hotel reservations and online booking tools. Possesses a wide network of contacts in the travel
industry including competitor agencies, travel suppliers and service providers. Strong communication skills on verbal
and non-verbal communication such as speaking, listening, writing and understanding body language. People
management skills. Entrepreneurial mindset. Strong work ethic, a dedication to the morals of hard work,
responsibility and integrity in the workplace.
Responsibilities:
1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning,
broadening of client base and promotion of products and services of the company.
2. Develop and manage business relationships with client accounts for purposes of client service satisfaction
and retention.
3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and
achieving mutually beneficial goals.
4. Lead and coach team members on identifying new sales opportunities, developing winning proposals/bids
and maintaining excellent client relationships.
5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and
other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a
Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the
Agreement and compliance with travel management policies and procedures.
6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure
accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and
defensible, with appropriate accountabilities, in accordance with company policies and procedures.
7. Monitor payments of clients/client accounts and coordinate with Finance for collection of receivables.
8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.
9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit
of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation
of diversity.
SITE ASSIGNMENT: Head Office – Makati
EMPLOYMENT TYPE: initially under a 6-month service agreement; regularization based on acceptable performance
SALARY RANGE: Php 50,000 or above
Sales Leader Travel /Hospitality Industry
Posted 4 days ago
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Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
Travel Planning Assistant
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“Everyday I help turn dreams into reality, and this is why I say this is the best role I have ever had” - Jarrod Macfarlane, Appetiser team member
Do you want to COACH your team to greatness?
Are you someone who is DRIVING themselves to peak performance?
Are you excited by HELPING PEOPLE create technology that impacts millions every day?
If you answered YES to these questions, you may be a fit for Appetiser Apps .
Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients.
We need ambitious people like YOU to help us grow by 10X over the next 5 years.
You will…
PROVIDE high-level administrative support to our team, including managing calendars, scheduling meetings, and other administrative tasks
EXPERIENCE in event/ travel planning or related skills
MANAGE team member tools (Slack, Google Workspace, Desktime, HubSpot, Trello, Asana, and Coda, etc)
CREATE documentation and processes
HANDLE confidential employer and client information
DEVELOP cost-effective measurements to achieve exceptional business practices
Other tasks that may be assigned from time to time
Travel Agent
Posted today
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Job Description
Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.
Qualifications
GDS Travel
at least high school graduate
With at least 1 year GDS experience
Preferably with travel account experience
• Willing to work onsite, and on shifting schedules
• Can start ASAP
Note:
for applicants falling under new K-12 Curriculum, should be graduates of Senior High School, however under the old(before K-12) curriculum HS(High School Graduates are welcome to apply. Education Proofs to be submitted at the time of Joining/Offers.
Additional Information
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO Coverage from Day 1, including your dependents
• Skills Training opportunities
• Paid Leaves
• Annual appraisal
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Travel Agent
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Travel Agent Job Responsibilities:
- Meets with clients to determine travel needs, budgets and preferences.
- Sells and coordinates transportation, accommodations, insurance, tours and activities.
- Advises clients regarding destinations, cultures, customs, weather and activities.
- Collects payments, books travel arrangements and pays applicable fees.
- Handles travel issues, conflicts, complaints, cancelations and refunds.
- Builds and maintains relationships with travel and tour vendors.
- Attends travel seminars and conferences.
- Conducts research on destinations and industry trends.
- Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
- Contributes to agency efforts by accomplishing sales target and related tasks as needed.
Travel Agent
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A travel agent's role is to help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs.
Typical duties include:
- promoting and marketing the business
- dealing with customer queries and complaints
- providing advice about visas or passports
- recruiting, training and supervising staff
- managing budgets
- maintaining statistical and financial records
- planning
- selling holidays and insurance
- meeting profit or sales targets
- preparing promotional materials and displays.
Job Type: Full-time
Pay: Php17, Php18,000.00 per month
Benefits:
- Additional leave
- Company events
- Opportunities for promotion
- Promotion to permanent employee
Work Location: Remote
travel agent
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Job Description:
· Assist in making proposals and entertaining walk-in clients
· Communicate with partners and suppliers
· Assist in booking transportation, making hotel reservations, and collecting payments
· Prepare promotional materials
Basic Qualifications:
· Graduate of Bachelor of Science in Tourism Management course or equivalent
· With CRS/GDS background is a PLUS (Sabre and Amadeus)
· Fresh graduates are welcome to apply
· Proficiency in English Language
· Good communication skills (both verbal and written)
· Computer literate
· Willing to be trained
· Attention to details
· Highly organized and detail-oriented
· Good analytical skills
· Determined, passionate, and energetic
· Customer Service oriented
What's in it for you?
· Paid training
· Government Mandatory Benefits
· OT Meal
· Positive and Fun Environment
Dress Code/Attire:
Semi-formal