5,879 Travel Concierge jobs in the Philippines

Are you passionate about travel and love creating unforgettable experiences for discerning clients?

Our client, a leading tech-enabled travel agency, is hiring a Travel Concierge to deliver world-class service to their premium clientele. You'll be the trusted expert behind every seamless trip—chatting directly with travelers via WhatsApp, leveraging cutting-edge AI tools to research perfect hotels, and coordinating every detail—all while ensuring clients travel with total confidence, knowing you're just a message away.

If you have exceptional communication skills, love problem-solving under pressure, and thrive on making customers feel like VIPs, this could be your dream role in the travel industry.

• Paid in USD every 15th & 30th of the month
• Up to 14 days of paid time off annually, from day one
• Paid leave for Philippine Regular Holidays
• 100% remote – work from anywhere
• US Eastern Time
• Work in the exciting travel industry with premium clients
• Access to cutting-edge AI research tools and travel technology
• Learn about global destinations and luxury travel experiences

• Engage with travelers in real-time (primarily via WhatsApp) to understand their needs, preferences, and concerns—often before they even articulate them.
• Research and recommend hotels, restaurants, and attractions using a blend of AI tools and strong human judgment—your insights matter more than the algorithm's.
• Book hotels, rental cars, and coordinate travel logistics across multiple platforms with an eagle eye for detail.
• Handle special requests and liaise with hotels or vendors to ensure clients receive VIP treatment from start to finish.
• Write and curate destination guides with a voice that blends editorial polish and practical insight—covering neighborhoods, dining, hidden gems, and must-sees.
• Support the content and marketing team by researching standout hotels for social media features and storytelling.
• Think on your feet and problem-solve creatively when travel plans shift due to weather, cancellations, or unexpected issues.
• Respond quickly and thoughtfully to incoming chats—initial responses should land within 10–20 minutes during your shift.

• An intuitive thinker—you use AI to accelerate your work, not replace your judgment. You can spot when suggestions don't make sense and adjust accordingly.
• A strong online researcher—you know how to dig into Google Maps, local blogs, menu PDFs, booking sites, Reddit threads, and more to verify every detail.
• Empathetic and client-obsessed—you think like a traveler: you get what it means to need gluten-free food in Tokyo, or how exhausting it is to fly into Paris and transfer trains the same day with kids.
• Detail-obsessed and risk-aware—you catch inconsistencies in time zones, currency, locations, and itineraries before they become problems.
• Self-taught and endlessly curious—you love learning about new cities, destinations, travel hacks, and tools, and you don't wait to be trained.
• Fast but thoughtful—you respond quickly but never rush. Every reply is polished, clear, and intentional.
• An exceptional communicator—your written English is warm, modern, and concise. You can strike the right tone for every situation.
• Tech-savvy and organized—you're confident using tools like Slack, WhatsApp, Google Sheets/Docs, and online booking platforms.
• Reliable and independent—you have a strong internet connection and a distraction-free work setup for voice/video calls when needed.

• International travel experience and familiarity with hotels, airlines, and popular destinations
• Experience with AI tools like ChatGPT for research efficiency
• Hospitality or travel industry background
• Negotiation skills for advocating on behalf of clients
• Knowledge of airline miles and credit card points

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Job Title:
Travel Lifestyle Concierge

Location:
Aspire Lifestyles,

22F, Unit 2206, Podium West Tower 12 ADB Avenue, Ortigas Center, Mandaluyong City, Metro Manila, 22nd Floor

About Aspire Lifestyles

Aspire Lifestyles is the global leader in concierge and lifestyle services, delivering extraordinary experiences and premium customer service to top-tier clients worldwide. With a presence across the globe, we are passionate about creating memorable moments for our members every single day.

About the Role

We are looking for Travel Lifestyle Concierges to join our team in Manila. In this role, you will be the trusted advisor for our valued members, managing and fulfilling all travel-related requests — from personalized itineraries and quotations to unique, customized experiences. You will have the opportunity to deliver world-class service while working in a dynamic, international environment.

Key Responsibilities

• Manage end-to-end travel requests, including personalized trip planning and research.
• Provide accurate recommendations and quotations, ensuring timely responses to all member requests.
• Liaise with travel providers and partners to deliver seamless service.
• Integrate partnership offerings and leverage Aspire resources to enhance member experiences.
• Communicate clearly and professionally, representing client brands with excellence.
• Maintain accurate data using enterprise solutions and CRM tools.
• Support training, mentoring, and knowledge sharing within the team.
• Consistently meet and exceed KPIs (attendance, quality, customer satisfaction).

What We're Looking For

• 1-2 years' experience in travel planning (retail or reward travel industry preferred).
• Diploma/Degree in Travel/Tourism or equivalent.
• Proven experience in preparing detailed travel itineraries.
• Strong communication and problem-solving skills.
• Passion for travel, culture, sports, shopping, and lifestyle experiences.
• Excellent written and spoken English; Mandarin or other languages are an advantage.
• Tech-savvy, with knowledge of travel industry software and Microsoft Office tools.

Why Join Us

At Aspire Lifestyles, you'll be part of a global team that is dedicated to creating extraordinary experiences. We offer a collaborative culture, opportunities to grow your expertise, and the chance to work with top-tier clients across the world.

Job Title:
 Travel Lifestyle Concierge

Location:
 Manila, Philippines

About Aspire Lifestyles

Aspire Lifestyles is the global leader in concierge and lifestyle services, delivering extraordinary experiences and premium customer service to top-tier clients worldwide. With a presence across the globe, we are passionate about creating memorable moments for our members every single day.

About the Role

We are looking for 
Travel Lifestyle Concierges
 to join our team in Manila. In this role, you will be the trusted advisor for our valued members, managing and fulfilling all travel-related requests — from personalized itineraries and quotations to unique, customized experiences. You will have the opportunity to deliver world-class service while working in a dynamic, international environment.

Key Responsibilities

• Manage end-to-end travel requests, including personalized trip planning and research.
• Provide accurate recommendations and quotations, ensuring timely responses to all member requests.
• Liaise with travel providers and partners to deliver seamless service.
• Integrate partnership offerings and leverage Aspire resources to enhance member experiences.
• Communicate clearly and professionally, representing client brands with excellence.
• Maintain accurate data using enterprise solutions and CRM tools.
• Support training, mentoring, and knowledge sharing within the team.
• Consistently meet and exceed KPIs (attendance, quality, customer satisfaction).

What We're Looking For

• 2–3 years' experience in travel planning (retail or reward travel industry preferred).
• Diploma/Degree in Travel/Tourism or equivalent.
• Proven experience in preparing detailed travel itineraries.
• Strong communication and problem-solving skills.
• Passion for travel, culture, sports, shopping, and lifestyle experiences.
• Excellent written and spoken English; Mandarin or other languages are an advantage.
• Tech-savvy, with knowledge of travel industry software and Microsoft Office tools.

Why Join Us

At Aspire Lifestyles, you'll be part of a global team that is dedicated to creating extraordinary experiences. We offer a collaborative culture, opportunities to grow your expertise, and the chance to work with top-tier clients across the world.

JOB DESCRIPTION

Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.

As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

Required qualifications, capabilities, and skills

• Must have at least 5 years recent, native GDS experience on Sabre
• Experience in international fares and pricing
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey

Preferred qualifications, capabilities, and skills

• Experience in setting up PNRs, ticketing and exchanging international tickets

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information

• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner

• Resolve customer issues and concerns in a professional and efficient manner

• Maintain accurate records of customer interactions and resolutions

• Effectively communicate solutions and recommendations to clients

• Stay up to date with product and service offerings to provide accurate information to customers

• Meet or exceed established performance metrics, such as response time and customer satisfaction

• Meet or exceed quality assurance targets

• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate

• customer service experience, preferably in financial services

• Strong written and verbal communication skills

• Strong numeracy and problem-solving skills

• Ability to work in a fast-paced environment and handle a high volume of customer inquiries

• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

• Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)

• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

ONGOING OVER THE PHONE INTERVIEW

NON VOICE ACCOUNT

• Bridgetowne site

26, ,000 Package

Incentives HMO Paid trainings Night diff

Qualifications :

• at least 6 mos call center experience
• Strong communication skills (Verbal & Written)
• SHS, Undergraduate, Associate, College Graduate
• CAN Work on site & START ASAP

TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

About the role

We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. Based in Davao City, Davao del Sur, this is an excellent opportunity to develop your skills in a dynamic and fast-paced environment.

What you'll be doing

Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions

Maintaining accurate records and documentation of all customer interactions

Identifying and escalating complex issues to the appropriate team or department

Providing product and service information to customers and assisting with sales and order processing

Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively

Participating in team meetings and training sessions to continuously enhance your knowledge and skills

What we're looking for

At least HS or SHS Graduate

Previous experience in a customer service or call centre role, preferably in the telecommunications industry

Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues

Familiarity with customer service software and tools, such as CRM systems

Willingness to work in a fast-paced environment and adapt to changing priorities

Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude

We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.

Key Responsibilities

• Respond to customer inquiries via chat, email, and support tickets.
• Provide clear and friendly assistance with bookings, payments, and account setup.
• Record customer feedback and share it with the team to improve services.
• Assist with light administrative tasks (data entry, scheduling, basic reporting).
• Work collaboratively with our global team.

Qualifications

• Strong written English communication skills.
• Computer literate (Google Workspace, email, chat platforms).
• Positive, problem-solving attitude with attention to detail.
• Reliable internet connection and a quiet working environment.
• Previous customer service or BPO experience is a plus but not required.

Job Type: Full-time

Pay: Php10, Php21,218.54 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: Remote

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

Bank Operations Client Service Officer's primary responsibility is to be a part of a high performing team that delivers to the desired business and client outcomes. This role will assist the Team Manager in motivating their team and creating a client led culture

Responsibilities

• Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)

• Case management, enhanced customer due diligence

• Escalation of regulatory reporting matters

• Achievement of daily Key Performance Indicators of individual and team

• Meeting or exceeding quality assurance targets

• Effective Client Account Management to drive client advocacy

• Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

• Adding value to each client interaction by understanding the client needs and adapting to find the best service approach

• Identify and implement continuous improvements

• Liaise with clients, internal business units, law enforcement agencies, industry representatives and other financial institutions

Preferred qualifications

• Previous experience in a fast-paced client focused environment desirable

• General understanding of banking processes and products gained through previous banking experience

• Experience in working with multiple stakeholders across a wide range of business area

• Mortgage Lending Experience

• Strong communication skills/ verbal communication

Qualifications we seek in you

Minimum Qualifications / Skills

• Ability to recognize, analyze and solve problems

• Strong numeracy and communication (both oral and written) skills

• High level of attention to detail and commitment to quality

• Professional telephone manner with the ability to build rapport with clients/stakeholders

• Flexible and willing to try different approaches to reach successful outcomes

• Understanding of the financial services industry

• Accountability in all aspects of case management

• Knowledge and experience in using complaints procedure

• Passionate about helping people and excited about a career in Client Service

• Positive attitude and desire to make a difference

• Thrives from working in a team environment with high performing people

• Ability to build effective working relationships with both internal & external staff

• Conflict resolution and negotiation skills

• Strong understanding of team and business requirements

• Comfortable with being measured and is accountable for own performance and results

• Strives to identify efficiencies and improvements to how we operate

• Ability to handle high work volumes and perform effectively under pressure

• Time management and ability to keep to deadlines

• Desire and ability to constantly develop and maintain Client Service skills

• Experience in multi-tasking to meet all work requirements & timeframes

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.